I think this service is truly dreadful and would advise people to stay away from them like the plague.I have just had an ubelievably appaling experience with them where they didnt just let me down once but at every touch point. I asked for a quote on their system for front CV joints for my car on Tuesday 24th April, the system quoted me £319 and I booked the repair for Saturday 28th April. Late on Friday evening the day before my booking, I received a phone call saying there was a problem with the booking, it looks like the quote hadn't undertsood what parts are required and that my booking would not go ahead, but they would telephone me the following day to confirm that the work would be done either on Monday 30th or Tuesday 1st May. This call on Friday came very late in the evening when it was too late to phone any other mechanic to do the work. I waited on Saturday (today) and no call came, so around 4:30 I phoned them and complained that nobody had phoned me back. The lady on the call (Alexandra) then said we are trying to understand what has gone wrong with the quote and what parts are actually required, I stayed on the line and she then said the actual quote for the work requested is not £319 as our system stated but £900 plus - not even close to the quote. I then obviously challenged this and she said she would look into the work and parts again and phone me back with more information to get teh work done on MOnday or Tuesday as I had ben told the veining before. I waited over 45 minutes for her to phone back, but she did not, instead a very rude mechanic phoned me back (again late in the evening when I had no chance of contacting any other mechanic) who spent most of the call speaking non-stop without even taking a breath, and then talking overy senetence I tried to speak. He then said he could do the work for £410 (not £319 as originally quoted or the £900 plus). I asked when he could do it and he said a chance it could be done on Monday 30th or the Tuesday 1st, I said that I had been told it would be done either Monday or Tuesday as the company had already let me down and left me high and dry and I needed the car to use Wednesday 2nd May. He said he isnt going to promisehe could do any of these dates (despiet what wa spreviously agreed). I said that is not acceptable to say that now, and he then said so you are saying you are not accepting the work then (i.e. intentionally putting words in my mouth which I never said, as I was comp[laing about the shifying sands of pricing and dates), he then spoke over me and said I am not authoring the booking and hung up. Rubbish quotation system, lowest of the low communication, and customer service skills of rude mechanincs that must have come from the Fawlty Towers school of customer service. I am now preparing to take them toc ourt for the additional costs caused by their misleading quotes, cancelling too late and leaving me high and dry with no means to contact any other provdier at sushc short notice - I turned a quote down for £450 in the week based on their low quote and my car could have been repaired by now had their information been accuarte and they communicated the issues with their IT system and quotes in a more timely fashion. They suck big time.