Anonymous
It seemed like a good idea and would have been nice n easy if it had worked. But I will never use them again. To cut a long story, there was a lot of confusion about who they were sending, it kept changing. So I had no idea who was coming. Anyway the actual mechanic was very good, very knowledgeable, and said that the problem with my car wouldnt be resolved by the work that I'd booked, but he did not have the extra part that it would need. So he couldnt do anything, but I would be charged for the call out. I was expecting that to be around £20 - £40 as thats what the website said. So I was pretty upset to be charged £83, yet I still have the original problem with car. Im not happy with ClickMechanic because they told me it would be a local mechanic (4 miles) but they cancelled the local one and sent someone from another county, 30 or 50 miles away, hence high call out charge. If they'd given the job to the local he may have been able to source the other part needed and get on with fixing my car. I tried to get the issue resolved through ClickMechanic website and got absolutely no response from them at all, even though its them who take the money and the mechanic did his best to get me a partial refund. The only way to escalate an issue with ClickMechanic is to waive your rights. You have to AGREE TO BE BOUND BY THEIR DECISION AND NOT TAKE MATTERS FURTHER. Thats unfair and unreasonable, I had to search for their address to bypass that waiver, if anyone else needs it its: ClickMechanic Ltd Centre House 56 Wood Lane London W12 7SB Put your issue in writing to them. Eventually the mechanic himself reimbursed £29, and I still havent had any response from ClickMechanic. They are quick enough to take your money but dont want to know when theres a problem.
5 years ago
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ClickMechanic has a 1.4 average rating from 168 reviews

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