THIEVES!!! DISHONEST!!!! THIEVES!!!! WORST COMPANY EVER!!!!! DO NOT USE!!!!! COMPLETELY DISHONEST!!!!! The mechanic (Mohammed WD4 AREA) said that he was doing another job and that I had to wait OVER the allocated time! I called back after waiting over an hour to say that I would like to cancel as a heavily pregnant lady - i was told fine he will charge me - I said i was not happy to be charged is he was the one unavailable - I called expecting to get a resolution - oh was i wrong! The attitude of the agent was - I was just about to call you, I have spoken to mohammed and he will be charging you! unbelievable! she lied and said he will be there in 5 mins - I explained that I was now recording all conversations as Mohammed was lying and had not turned up. The agent then agreed that I should reschedule for the next day! I leave 27 mins after my conversation with her had started - To find when i arrive home a FULL cancellation fee had been charged to my account! Mohammed says he turned up when I LEFT! I called back to query this and the rudest response ever and refused to give me a complaints procedure, saying i have to raise a ticket that would come directly through to her as the account manager!!! DO NOT USE THIS COMPANY! THIS EXPERIENCE WAS SO COMPLETELY UPSETTING AND AWFUL!