“Gave one star because I cant put zero.
Found ClickMechanic online, seemed great. Put my details in, postcode, car reg etc, and also the problem I had, which was a steering rack replacement. I'd had quotes off other garages but the one from C/M was more competitive than most, plus on their website it says "no hidden costs", "no added extras" and "Fixed quote". Cost was £574. So I placed my order. Car was picked up as agreed and taken to a local garage. I then got a call from the garage stating that it was going to cost in excess of £1000 and that I was going to have to pay the difference. I spoke to C/M who were not very accommodating to say the least, they tried to say that, well we don't know exactly what will be wrong or what parts will be needed until they look at your car !! Excuse me,, but you gave me a fixed quote with no hidden or extra charges, now you are telling me I have to pay another £500+?? A number of phone calls later and absolutely talking to a brick wall it was evident that C/M were washing their hands of this and asked if they could put the old steering rack back in and give it me back to go elsewhere. I mentioned that in the terms and conditions it states that when a job is agreed to be taken on, at that point it is a binding contract. C/M said, yes that's between you and the garage and nothing to do with us !! My contract is with C/M, it is C/M that deal with the garage, not me. They also referred me to another point in the T's and C's which in a round about way states "we Click Mechanic do not have to abide by our T's and C's if we come across unforeseen issues, but the customer, me, does". (Not exact words but you get the gist). I had to leave my car with the garage and have them fix my car privately without using C/M which was cheaper but still more than the quote.
Lastly, whilst I was talking to C/M on the phone, I was logged on to their website and I put my car details in again, this time the quote was £427,,, how can that be???
No I will not use these incompetent, uncaring people again and I will make sure none of my family or friends use them either.
Absolutely awful service.”
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