I placed an order for click and collect on the 1st of July and today is the 13th, and I still have not received my order. I got a message with an OTP to go collect in the store and when we got there, we were told that the order is not there. I have called several times enquiring about the order, and I was told it’s being escalated, and I will be getting the order today. There is still nothing!! Honestly, this is my last online order with Clicks. I have always tolerated your poor click and collect service, but this did it for me. I need my parcel today or please send me a refund. Best of luck to anyone who will be using Clicks for online service because it’s really bad!