“Clicks Cycad Polokwane; at the dispensary there are at least 5 people available to help me, I am the only customer waiting, but nobody makes any attempt at all to help me. When I approach the people sitting eventually they do help me, but also make comments and find my frustration quite funny”
“Sandy Moodley @clicks pheonix plaza.. Exceptional service. She showed us how much care and effort she puts in her job. Not just selling us over the counter medication but giving us advise and experiences. Definitely worth taking the advice and buying the correct products👌 well done Sandy you certainly went above and beyond your job description 👏”
“The last 5 months going to various Clicks stores in Boksburg I find they not having stock on some of my medication. Blood pressure tablets are becoming a big issue at Clicks always no stock. I feel Dr did the nessary test to make sure that the tablets working with a person and with the no stock issue you have to take replacement and I feel that Clicks putting a person hearth at risk.”
“I received a notification from my Medical Aid on 31 May 2026, that certain chronic medication had been claimed by Clicks for payment. My wife and I went to Clicks to collect the claimed medication on Wed 3 June, and certain items were not available due to stock issues but it would be available today 5 June 2026. The personnel confirmed they have claimed from my medical aid.
We went to the Northgate store today and the items are still out of stock or not available.
The excuse is that for one item the person forgot to order, and for the item there is a national shortage.
Yet Clicks Northgate do not forget to claim from my medical aid, a claim they will be paid for against my benefits at the Medical Aid. They also claim without my knowledge or approval.
My wife and I are without some crucial medicines and they cannot prove to me that they have reversed the claim.
This practise is highly irregular and the more I try and explain to the assistant manager and the operator, the more they tell me the locum forgot.
They blaim and refuse to deal with the issue that their practise of claiming for products they cannot deliver is irregular.
Clicks cannot claim unless I have signed receipt of the products and authorising them to claim. What would have happened if I chose to pay cash.
This happens every time I collect my medicines and today I have had enough.
I will not deal with these people any more. I spend well over R4000 pm at the Northgate store and I am considering my options.”
“Pathetic.no one answers phone.take 4 days to deliver to my home is one kilometer away.want to complain to manager no number for that.always long wait.no one is interested in working there .Sad.”
“Dear Management Team,
I hope this message finds you well.
I am writing to express my sincere gratitude for the outstanding care and assistance provided by your pharmacist, Darelene Veronique Valentyn, at Clicks Tygervelly.
After visiting two different doctors without any improvement in my son's condition, we were feeling quite concerned and uncertain. However, Darelene Veronique Valentyn went above and beyond to assist us. Her professionalism, knowledge, and genuine compassion made a significant difference in my son's recovery.
Thanks to her attentive care and guidance, my son finally began to improve, and for that, I am deeply thankful. He gained his weight back.It is truly reassuring to know that there are healthcare professionals who take such personal interest in the well-being of their patients.
Please extend my heartfelt appreciation to Ms/Mrs Valentyn for her exceptional service. She is a true asset to your team. She deserves a recognition and a raise. Give that woman bells and her followers! ❤️👌💐🙏
Kind regards,
Phumeza Joja”
“Bad servise i take my presciption away from them they dont read the emails and when i go to pick it up nothing was done i sit there for over an hour and the telephones not working”
“Bad servise i take my presciption away from them they dont read the emails and when i go to pick it up nothing was done i sit there for over an hour and the telephones not working”
“I would like to sincerely commend Thabang Lebeko for the outstanding service I received at Clicks Southgate Mall. From the moment I approached him, Thabang was friendly, professional, and incredibly helpful. He went above and beyond to ensure that I found exactly what I needed and took the time to explain everything clearly and patiently.
His positive attitude and willingness to assist truly made my shopping experience pleasant and stress-free. It’s rare to come across someone so dedicated and passionate about customer service. Thabang is a true asset to the Clicks team at Southgate Mall.
Thank you, Thabang, for delivering the best service — it did not go unnoticed!
Regards
Ethan Evening”
“Hallo this is not the first time that I have walked out of Clicks in Knysna, I am a very patient person but with 3 people serving customers and still no service is bad , must have been my 4th time walking out going to Dischem that had less staff and got helped in minutes.”
“Centurion mall clicks Manager (Denise Ringo) ,a white woman who's racist nature is quite apparent!
Google reviews seem to have the same view , Clicks pls see to the feedback of clients regarding this terrible, ill-mannered woman who cannot even greet and gives the dirtiest looks I've ever experienced .
WE ARE NOW TIRED OF DENISE RINGO !”
“I've been trying to resolve prescriptions meds since November 2025. No luck "confused" consultants, telephones not answered, even the Regional offices tel.nos don't get answered, lost or untraceable Scripts, lost entries for prescribed meds, multiple client profiles n other problems too numerous to mention.”
“Good day
Thumbs up for Tebogo at dispensary.
As a mother of a special needs daughter, and between work and home, is he always assisting and making sure that my daughter gets her chronic medication on time every month.
He is really going out of his way for us.
Thank you so much Tebogo, U r appreciated, big time!!!!
Greetings
Mrs. Lottering”
“I ordered Posteon tablets online from Clicks 1 month ago,what a nightmare it took 5days for my parcel to be delivered.
Parco is the courier service they use.
I will never purchase anything from Clicks online again,it takes forever to come.”
“Making an online purchase is supposed to be more convenient, less hassles and early arrivals (some of the time). Clicks uses Pargo as their courier, my order arrived in two boxes with one parcel code, and no collection codes for either box. It resulted in my bad attitude with the staff, who unfortunately had nothing to do with it. I had to request collection codes, which took more than 15mins on WhatsApp with Pargo virtual people. Will NEVER purchase from them online again. Ever!”
“Making an online purchase is supposed to be more convenient, less hassles and early arrivals (some of the time). Clicks uses Pargo as their courier, my order arrived in two boxes with one parcel code, and no collection codes for either box. It resulted in my bad attitude with the staff, who unfortunately had nothing to do with it. I had to request collection codes, which took more than 15mins on WhatsApp with Pargo virtual people. Will NEVER purchase from them online again. Ever!”
“l recently made an online purchase totaling R3000.00, which, after a R700 discount, resulted in a payment of R2300. My order was intended to be packaged in two boxes, and I received an SMS confirming its readiness. However, upon arrival at the store, I was informed that only one box was available and they were items missing. My subsequent attempt to resolve this issue with the support center was unsuccessful. Based on this experience, I would advise against online shopping for those seeking a seamless transaction.”
