Clicks Reviews

Name: Clicks
Rating: 2.08

2.1 Rating 250 Reviews

26 %

of reviewers recommend Clicks

Company Reviews

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Metrics

2.1

Based on 250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“l recently made an online purchase totaling R3000.00, which, after a R700 discount, resulted in a payment of R2300. My order was intended to be packaged in two boxes, and I received an SMS confirming its readiness. However, upon arrival at the store, I was informed that only one box was available and they were items missing. My subsequent attempt to resolve this issue with the support center was unsuccessful. Based on this experience, I would advise against online shopping for those seeking a seamless transaction.”

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Posted 4 days ago

“I am tired of the emails - Clicks send dozens of emails and I have tried to unsubscribe, but they just keep coming!! Stop it now!!”

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Posted 1 week ago

“I was assisted by Nkanyiso Duma and he’s a breath of fresh air. Always friendly and adding value to us as customers. It’s really nice to be assisted by someone who provide such customer services. Keep it up Nkanyiso”

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Posted 2 weeks ago

“What’s a breath of fresh air to be assisted by Mlungisi Zuma. Always friendly and keeps me informed at all times. Mlungisi is good at what he does, good at adding value for client. If there was a ten start I was definitely going to rate that”

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Posted 3 weeks ago

“The app is a nightmare keeps on telking me to verify otp email then it licks me out. The app is nit user friendly. The worst app ever for me. I cant evn log in or browse things online. Please improve the app”

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Posted 2 months ago

“What a bubbly polite full of respect great all the customers with beautiful smile m taking about Salome Seabi at Alex Mall Brunch she so professional when coming to customer service she deserve top position in this company in general the atmosphere of the store was cool extra clean, happy staff n quick service as well keep up the good standard guys”

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Posted 2 months ago

“On 7 October I went int Clicks at Strand Square. I purchased my normal monthly vitamins etc at the till the cashier asked if I needed a bag to which I replied, yes. After I paid I waited for my goods to be placed in the bag. The cashier said I never asked for a bag. I said I did and I checked to see I was charged for it. I told him he is an asshole and he responded to say I am a bigger asshole. I reported him to Yolande the manager. Bad news spreads fast. I gave my proof that I paid to Yolande.”

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Posted 2 months ago

“It is a nightmare working with the Clicks App. Took forever to get registered, then had to start over, slow, very slow. Not user friendly.”

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Posted 2 months ago

“Buying online from Clicks is a nightmare. They always have to be chased down. I bought things on Thursday, I got an email this morning before 7 that my order will be delivered between 11 am & 2 pm but it's almost 5 pm & still nothing. I call customer service & now they casually say no the order is with the courier now if they didn't come today they'll come tommorow. Why wasn't I called & made aware? It's not the 1st time I've had this kind of issue with them, compared to other stores they are the worst.”

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Posted 2 months ago

“When you enter they mo the floor that shouldve been done the morning. The make up is old, the stock starts cracking, tester stickers yellow, also never have stock, dont replace new stock. No hamd sanitizer wipes but the empty bin, pharmacists wear soccer shirts, and always 1 till open even if que is 20 people. POOR MANAGEMENT. Avoid this clicks! Worst ever”

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Posted 2 months ago

“I purchased an electric can opener that was on special. They told me its not available and refunded me. It eas still available on the website a wk later so I repurchased it. To be told again that it's not available. I contacted the call centre and they told me that if I still wanted it they would get it for me. They then said that they don't have it. Up until today the thing is still available on line and in the stores so I don't understand this.... terribly frustrating. Consultants not consistent with their stories and also false advertising because they are still advertising the product. You go through the whole process of purchasing when it comes time to deliver they tell you its not available. Bad customer service. Disgruntled customer👎”

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Posted 3 months ago

“I do not know how the points work to get discounted prices. When i arrive at the till, the lady says that one doesnt get any discounts before 23rd of the month. She herself was unsure. I requested a pamphlet to explain the info...and lo and behold...she didnt have any! Whats the point of having a card.”

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Posted 3 months ago

“Since i ordered last month still waiting for my order your service is bad very bad 👎”

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Posted 3 months ago

“Clicks at Sharon’s Place. I was assisted by Benjamin Patjane who was patient and helpful. Made sure that I got everything I needed which made things easier for me.”

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Posted 3 months ago

“Products listed”

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Posted 4 months ago

“The service at Clicks Ngebs Mall dispensary is soo poor more so on the prescription side. This has been going on so time now and is nto improving. Waiting for more than 30min in a que with 5 patients is a norm”

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Posted 5 months ago

“Do not buy the Safeway Brand at Clicks. Bought an electric blanket from Clicks. Q size fitted for R1300 expecting it to last at least a year. The one switch control broke after the first month of use. Terrible disappointed at a lot of money wasted.”

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Posted 5 months ago

“Clicks in Musina/Messina have the best pharmacists. I would like to mention Raymond and Wisani who are so helpful, professional at all times. I receive a call to make sure if my prescripts must be packed and also ask if I need anything else. Whilst I was working in Mozambique I could contact Raymond at anytime to arrange for my meds or anything else I needed at Clicks to be collected by somebody else. They are real gems. Thank you for your excellence service.”

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Posted 5 months ago

“I am asthmatic and have a history of chest infections. I have a repeat script for Pulmicort and Duolin vials. I went to get 20 more of each today as I am experiencing a serious bout of bronchial asthma and was told by the pharmacist that Discovery will not allow them to be given to me. They will only release them on 2 July. What am I supposed to do between then and now? I need the meds to breathe. I have never heard such nonsense before. I said I would pay cash for 20 of each, but was categorically denied my meds. I suppose I shall be forced to go to the ER if my breathing worsens tonight. The script says to use them as needed. I have had this condition for many years and have always used the vials responsibly. I am absolutely flabbergasted!”

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Posted 5 months ago

“The appointment app doesn't work. I just tried to make an appointment, and the 'confirm' button is unresponsive.”

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Posted 6 months ago

Clicks is rated 2.1 based on 250 reviews