Clicks Reviews

Name: Clicks
Rating: 2.07

2.1 Rating 255 Reviews

26 %

of reviewers recommend Clicks

Company Reviews

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Metrics

2.1

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been trying to resolve prescriptions meds since November 2025. No luck "confused" consultants, telephones not answered, even the Regional offices tel.nos don't get answered, lost or untraceable Scripts, lost entries for prescribed meds, multiple client profiles n other problems too numerous to mention.”

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Posted 3 days ago

“Good day Thumbs up for Tebogo at dispensary. As a mother of a special needs daughter, and between work and home, is he always assisting and making sure that my daughter gets her chronic medication on time every month. He is really going out of his way for us. Thank you so much Tebogo, U r appreciated, big time!!!! Greetings Mrs. Lottering”

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Posted 3 days ago

“I ordered Posteon tablets online from Clicks 1 month ago,what a nightmare it took 5days for my parcel to be delivered. Parco is the courier service they use. I will never purchase anything from Clicks online again,it takes forever to come.”

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Posted 3 weeks ago

“Making an online purchase is supposed to be more convenient, less hassles and early arrivals (some of the time). Clicks uses Pargo as their courier, my order arrived in two boxes with one parcel code, and no collection codes for either box. It resulted in my bad attitude with the staff, who unfortunately had nothing to do with it. I had to request collection codes, which took more than 15mins on WhatsApp with Pargo virtual people. Will NEVER purchase from them online again. Ever!”

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Posted 4 weeks ago

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Posted 4 weeks ago

“l recently made an online purchase totaling R3000.00, which, after a R700 discount, resulted in a payment of R2300. My order was intended to be packaged in two boxes, and I received an SMS confirming its readiness. However, upon arrival at the store, I was informed that only one box was available and they were items missing. My subsequent attempt to resolve this issue with the support center was unsuccessful. Based on this experience, I would advise against online shopping for those seeking a seamless transaction.”

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Posted 1 month ago

“I am tired of the emails - Clicks send dozens of emails and I have tried to unsubscribe, but they just keep coming!! Stop it now!!”

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Posted 1 month ago

“I was assisted by Nkanyiso Duma and he’s a breath of fresh air. Always friendly and adding value to us as customers. It’s really nice to be assisted by someone who provide such customer services. Keep it up Nkanyiso”

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Posted 1 month ago

“What’s a breath of fresh air to be assisted by Mlungisi Zuma. Always friendly and keeps me informed at all times. Mlungisi is good at what he does, good at adding value for client. If there was a ten start I was definitely going to rate that”

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Posted 1 month ago

“The app is a nightmare keeps on telking me to verify otp email then it licks me out. The app is nit user friendly. The worst app ever for me. I cant evn log in or browse things online. Please improve the app”

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Posted 3 months ago

“What a bubbly polite full of respect great all the customers with beautiful smile m taking about Salome Seabi at Alex Mall Brunch she so professional when coming to customer service she deserve top position in this company in general the atmosphere of the store was cool extra clean, happy staff n quick service as well keep up the good standard guys”

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Posted 3 months ago

“On 7 October I went int Clicks at Strand Square. I purchased my normal monthly vitamins etc at the till the cashier asked if I needed a bag to which I replied, yes. After I paid I waited for my goods to be placed in the bag. The cashier said I never asked for a bag. I said I did and I checked to see I was charged for it. I told him he is an asshole and he responded to say I am a bigger asshole. I reported him to Yolande the manager. Bad news spreads fast. I gave my proof that I paid to Yolande.”

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Posted 3 months ago

“It is a nightmare working with the Clicks App. Took forever to get registered, then had to start over, slow, very slow. Not user friendly.”

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Posted 3 months ago

“Buying online from Clicks is a nightmare. They always have to be chased down. I bought things on Thursday, I got an email this morning before 7 that my order will be delivered between 11 am & 2 pm but it's almost 5 pm & still nothing. I call customer service & now they casually say no the order is with the courier now if they didn't come today they'll come tommorow. Why wasn't I called & made aware? It's not the 1st time I've had this kind of issue with them, compared to other stores they are the worst.”

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Posted 3 months ago

“When you enter they mo the floor that shouldve been done the morning. The make up is old, the stock starts cracking, tester stickers yellow, also never have stock, dont replace new stock. No hamd sanitizer wipes but the empty bin, pharmacists wear soccer shirts, and always 1 till open even if que is 20 people. POOR MANAGEMENT. Avoid this clicks! Worst ever”

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Posted 3 months ago

“I purchased an electric can opener that was on special. They told me its not available and refunded me. It eas still available on the website a wk later so I repurchased it. To be told again that it's not available. I contacted the call centre and they told me that if I still wanted it they would get it for me. They then said that they don't have it. Up until today the thing is still available on line and in the stores so I don't understand this.... terribly frustrating. Consultants not consistent with their stories and also false advertising because they are still advertising the product. You go through the whole process of purchasing when it comes time to deliver they tell you its not available. Bad customer service. Disgruntled customer👎”

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Posted 4 months ago

“I do not know how the points work to get discounted prices. When i arrive at the till, the lady says that one doesnt get any discounts before 23rd of the month. She herself was unsure. I requested a pamphlet to explain the info...and lo and behold...she didnt have any! Whats the point of having a card.”

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Posted 4 months ago

“Since i ordered last month still waiting for my order your service is bad very bad 👎”

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Posted 4 months ago

“Clicks at Sharon’s Place. I was assisted by Benjamin Patjane who was patient and helpful. Made sure that I got everything I needed which made things easier for me.”

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Posted 5 months ago

“Products listed”

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Posted 5 months ago

Clicks is rated 2.1 based on 255 reviews