Clicks Reviews

2.0 Rating 152 Reviews
25 %
of reviewers recommend Clicks
2.0
Based on 152 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Avg Email Response Time
-1 hours
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Clicks 1 star review on 19th April 2024
Anonymous
Clicks 5 star review on 17th May 2022
Anonymous
Clicks 2 star review on 11th May 2022
Natasha
Clicks 2 star review on 11th May 2022
Natasha
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 5th January 2022
Monique
7
Anonymous
Anonymous  // 01/01/2019
I received my order very late, it was a mess, cleaning chemicals were packed in one box with my baby’s food . Worst part I had to call the store because I didn’t receive the SMS with the OTP . I’m so disappointed, after all these years of being a customer 🚮
Clicks 1 star review on 19th April 2024
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Posted 4 days ago
I just selected 1 star in order to write this review, however a minus ratingvwill still be to high. When I wanted to use my club points, I was told that my club cash back points of over R 400 was used, at Clicks Greenstone & I don't even stay close to that mall. How can someone use my points with out a card of which is in my possession. I have called head office and they said that they can't help me, as it was used and it is not their problem Then when I want to log in to my clicks app, as my last purchase on my slip said I have R 160 in, my account has been blocked. Clicks Management. Your staff is a bunch of thiefs and you sit with a great syndicate of stealing your customers points and I surely believe that I am not the only customer who is complaining. I will not make use of you anymore. Dischem will get a new customer
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Posted 2 weeks ago
Customer service and they are rude
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Posted 3 weeks ago
I ordered a case board well over a month ago and have not heard a thing. I have made two inquiries and it was impossible to get a reply. Poor poor website. Even worse customer service. I wouldn’t trust Clicks enough to place an order
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Posted 2 months ago
damaged goods - such a hassle to replace - have to go to a store which defeats online
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Posted 2 months ago
queuing terrible Sell products with spelling errors - product fake or real
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Posted 3 months ago
I always buy OH so Heavenly body spray No stress for R35.99. Suddenly only this 1 is R99.99. All the other OH do heavenly body spray is R35.99. When I showed the cashier, she said that is the correct price. It is in Goldfields Mall Welkom and Kroonstad as well. I went to another Clicks store for R35.99. Keep the R99.99 body spray for yourself Clicks.
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Posted 4 months ago
I'm at clicks menlyn and they don't have testers for Loreal products,how are we supposed to buy make up without testing? This has been going on for 3 years.
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Posted 4 months ago
I placed an online order via the Clicks App on November 29th.Worst decision ever. You can message,call,rant on social media and still not receive your order. A message is sent via the app everyday indicating that the order is out for delivery but I haven't received my order to date.Clicks online service is a nightmare!!!!
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Posted 4 months ago
Good Day Yesterday I went to clicks at Villageview on Van Burren.To buy my face wash ,suppliment and lotions.When I was asked for my clicks card.I mentioned that I dont have the physical card with me but I know the clicks card number off by heart. Upon paying I asked to redeem my points.I was told no because I dont have the physical card.There is no proof that this is my card. I asked why would I bother knowing someon'es card number off by heart?I use this number so often at Engen and Clicks.I asked if I can verify my details by saying the full name ,address ,contact number and email address on the account.I was told no I even confirmed my cash back balance as I had checked it while I was at work before going there. My question now is say my card is lost or stolen and gets picked up by someone.They will be more legible to use it more than me because they holding it physically,but yet I have all the details on it?This DOES NOT MAKE SENSE How is this preventing fraud or scams?This is not bullet proof.I was so annoyed and dissappointed,as I have started that clicks back in 2012. With such changed.Please put a notice with disclaimer somewhere in the store.Please be reasonable if someone is willing to verify details please consider that.
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Posted 4 months ago
I placed an order on the 9th, on the 15th the status changed to order attempted contact not available, but there was no contact made, I called to enquire, I was told the order has been taken back to the warehouse, I asked which number do they have they told me about a number that's not even mine whereas I wrote the correct number when I made the order. I'm so disappointed, I still haven't received my order. I'm waiting for them to escalate the matter as they suggested but I really wanted to cancel the order. Clicks online isn't for the faint hearted.
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Posted 5 months ago
Bought a few products online on Tues the 26th of Sep 2023 and opted for the click and collect delivery method.Didn’t receive any confirmation email or SMS but money went through. Today is Friday the 6th of October 2023. I still haven’t received my products. I called customer service and he told me they will get back to me in 3 working days. Do not buy online.
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Posted 6 months ago
I purchased online money was deducted from my bank account but I did not receive any conformation and when I looked at my cart it still had the items which I bought but my money is gone phoned clicks wrote many emails they just sent me email that they still investigating Terrible experience
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Posted 6 months ago
Worst way to order something you need, rather you go to the store and purchase items. Service is terrible, you wait days just for products to be delivered I thought it would be more convenient but no thanks never again
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Posted 6 months ago
One of your employees were being very rude to me and my friends just because we walked by the Ariana grande perfumes and they said "is this what they teach you at school". Please fix,we as school students have to be respected like we respect elders.Thank you
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Posted 8 months ago
Clicks Quagga Centre is SCAMMING customers at till points - Make sure to NOT SWIPE your cards at Clicks Quagga Centre. The manager at Clicks Quagga Centre in Pretoria asked me to swipe twice as the first transaction will reverse but he also Rudely Refused to write an agreement ( between mysel, him and the cashier) so I lost money just like that .
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Posted 8 months ago
Disgusting, terrible, horrible services received from the Gordonsbay branch, from the manager. Good etiquette, manners and respect doesn't cone with training. Certainly lowers the stores, grading and standard by employing such staff. Half unprofessional advertising with no specification. But I took a picture of it. Addressing it with a positive mindset, with your manager didn't help, he had a rude arrogant attitude. I'm extremely disappointed. Won't visit this branch again.
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Posted 9 months ago
I have spent many thousands of rands at Clicks. My wife has terminal bone cancer and the pain meds we get at Government hospital has BAD side effects. I don't have a Medical Aid and am a pensioner. I get her Fentanyl patches privately which costs a lots of money. I got 3x quotes from different pharmacies and chose to get the meds at Clicks as their quote was R11 100 for one months supply. I asked them to get them for me but asked that they confirm the price as they had already tried to find a cheaper generic. This morning 3 days after getting a quote in writing and paying in excess of R11 000 already) i get told that the price is now R12 600. Sweetly, KEEP YOUR WORD. Today is the last day Clicks shall see me. very very sad.
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Posted 9 months ago
Print&frame protea glen mall the guys that works there they are so cold like a freezer unfriendly there's this young one short his worse their service it is sooooo horrible how can they run the business and have staff like this I always go there I am a customer but oh no I won't spend my money there anymore sorry.
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Posted 9 months ago
Cannot believe that 3 days later i have not received my parcel. I regret, i should have walked. Never again i'm using Click's online services. In fact, they should get Checkers 60/60 management to take over.
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Posted 10 months ago
Clicks is rated 2.0 based on 152 reviews