Clicks Reviews

Name: Clicks
Rating: 2.08

2.1 Rating 250 Reviews

26 %

of reviewers recommend Clicks

Company Reviews

Questions

Metrics

2.1

Based on 250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5

Visit Website

Write Your review

Tell us how Clicks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“l recently made an online purchase totaling R3000.00, which, after a R700 discount, resulted in a payment of R2300. My order was intended to be packaged in two boxes, and I received an SMS confirming its readiness. However, upon arrival at the store, I was informed that only one box was available and they were items missing. My subsequent attempt to resolve this issue with the support center was unsuccessful. Based on this experience, I would advise against online shopping for those seeking a seamless transaction.”

Helpful Report

Posted 4 days ago

“I am tired of the emails - Clicks send dozens of emails and I have tried to unsubscribe, but they just keep coming!! Stop it now!!”

Helpful Report

Posted 1 week ago

“The app is a nightmare keeps on telking me to verify otp email then it licks me out. The app is nit user friendly. The worst app ever for me. I cant evn log in or browse things online. Please improve the app”

Helpful Report

Posted 2 months ago

“On 7 October I went int Clicks at Strand Square. I purchased my normal monthly vitamins etc at the till the cashier asked if I needed a bag to which I replied, yes. After I paid I waited for my goods to be placed in the bag. The cashier said I never asked for a bag. I said I did and I checked to see I was charged for it. I told him he is an asshole and he responded to say I am a bigger asshole. I reported him to Yolande the manager. Bad news spreads fast. I gave my proof that I paid to Yolande.”

Helpful Report

Posted 2 months ago

“It is a nightmare working with the Clicks App. Took forever to get registered, then had to start over, slow, very slow. Not user friendly.”

Helpful Report

Posted 2 months ago

“Buying online from Clicks is a nightmare. They always have to be chased down. I bought things on Thursday, I got an email this morning before 7 that my order will be delivered between 11 am & 2 pm but it's almost 5 pm & still nothing. I call customer service & now they casually say no the order is with the courier now if they didn't come today they'll come tommorow. Why wasn't I called & made aware? It's not the 1st time I've had this kind of issue with them, compared to other stores they are the worst.”

Helpful Report

Posted 2 months ago

“When you enter they mo the floor that shouldve been done the morning. The make up is old, the stock starts cracking, tester stickers yellow, also never have stock, dont replace new stock. No hamd sanitizer wipes but the empty bin, pharmacists wear soccer shirts, and always 1 till open even if que is 20 people. POOR MANAGEMENT. Avoid this clicks! Worst ever”

Helpful Report

Posted 2 months ago

“Since i ordered last month still waiting for my order your service is bad very bad 👎”

Helpful Report

Posted 3 months ago

“Do not buy the Safeway Brand at Clicks. Bought an electric blanket from Clicks. Q size fitted for R1300 expecting it to last at least a year. The one switch control broke after the first month of use. Terrible disappointed at a lot of money wasted.”

Helpful Report

Posted 5 months ago

“I am asthmatic and have a history of chest infections. I have a repeat script for Pulmicort and Duolin vials. I went to get 20 more of each today as I am experiencing a serious bout of bronchial asthma and was told by the pharmacist that Discovery will not allow them to be given to me. They will only release them on 2 July. What am I supposed to do between then and now? I need the meds to breathe. I have never heard such nonsense before. I said I would pay cash for 20 of each, but was categorically denied my meds. I suppose I shall be forced to go to the ER if my breathing worsens tonight. The script says to use them as needed. I have had this condition for many years and have always used the vials responsibly. I am absolutely flabbergasted!”

Helpful Report

Posted 5 months ago

“The appointment app doesn't work. I just tried to make an appointment, and the 'confirm' button is unresponsive.”

Helpful Report

Posted 6 months ago

“Clicks Melkbosstrand........almost every time i go to get my script there is a problem. I had it with Clicks Melkbos. Taking my script somewhere else.”

Helpful Report

Posted 6 months ago

“Bought 3 for 2 online. If you put the 2 items in your bag you would think their system should autimatically know to add the third as the special is advertised wide. But they only sent me 2 items and when I reported it and told them that I only bought 2 items BECAUSE of the special, they just said sorry, I should have put 3 in my basket myself. I do not think this is honest work from their side.”

Helpful Report

Posted 6 months ago

“Bought a bedside clock radio from Clicks Comaro Crossing. 2 months and radio goes dead. Changed the plug and still did not work. Clicks refuse to exchange because they say that I interfered with the product by changing the plug. Was told on "terms and conditions" on my slip. There is nothing on the back of my slip.”

Helpful Report

Posted 6 months ago

“Trying to get Clicks to correct a wrong online order is like pulling teeth. They don’t talk internally to one another and you have to keep chasing them up. They have no idea of what good Customer Service is about..!!”

Helpful Report

Posted 6 months ago

“Every time I deal with anyone at Clicks Rynfield Square it’s seems like they are doing you a huge favor… pharmacists drag their feet while serving you. No one ever answers any of there telephone lines , rings forever. Month after month I try get medication delivered but it’s a damn joke”

Helpful Report

Posted 6 months ago

“Bad service at clicks Parkview Pretoria, always long qeues and dispensary always out of stock.”

Helpful Report

Posted 6 months ago

“Online booking for the Glengarry Clinic isn't working. The completed form won't go through.”

Helpful Report

Posted 7 months ago

“Clicks advertise promotions on certain lines for a period but when logging into the online platform again the promotion is no longer applicable. Clicks use to run promotions for special events like mothers day, women's day, valentines day ect but the items on promotion is so limited and hardly discounted at all. A person spend so much money but the club card rewards does not reflect at all or it is just so low one can hardly tell if you even recei8any clubcard points as the reward cashback is so little. All and all just not what it use to be.”

Helpful Report

Posted 7 months ago

“Have been to Clicks at Glengarry and Cape Gate and extremely disappointed with the long wait at the dispensery. A half hour wait or more to get a repeat of a script. Why can't management employ more staff at peak times -evenings. Thinking of taking my services else where. I am a Pensioner and receive chronic meds each month and lately also a cancer patient. With all the meds I have been buying at Clicks this past year I seldom have a good experience. 😩”

Helpful Report

Posted 7 months ago

Clicks is rated 2.1 based on 250 reviews