Clicks Reviews

Name: Clicks
Rating: 2.05

2.1 Rating 231 Reviews

26 %

of reviewers recommend Clicks

Company Reviews

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Metrics

2.1

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought a bottle only for its lid to break on first use had not even done anything but it just snapped off”

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Posted 10 months ago

“We ordered online and our items was delivered to the wrong address and we are hoping to get our items back or at least a refund we wil no longer be shopping online at click we will rather shop in store”

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Posted 10 months ago

“Your employee at Potchefstroom Me Keitumetse went out of her way to help me when I had a problem. Thank you Keitumetse”

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Posted 10 months ago

“We bought clicks brand nappies for my granddaughter her bum is full of pimples and red . She's only 3 weeks old.”

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Posted 11 months ago

“I called clicks, gateway to both the pharmacy and the switchboard concerning a vaccine. Both departments dont answer their phones. I need to know if they have stock of the vaccine. Its not feasible to drive there to mak3 enquiries. Please could the management address this issue. I dont think its so difficult to answer the phone. It could be a patient requiring urgent medication. Pathetic service. Zero rating but it does not allow me”

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Posted 11 months ago

“I went to Clicks in Schweitzer Reneke today and had a very unpleasant experience the pharmacy attendants were very grumpy and gossiped in a load tone in their mother tongue without any respect or tact towards my elderly mother while waiting to be served. She was very upset about the whole ordeal”

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Posted 11 months ago

“DON'T BUY THE NEWBORN NAPPY TRIAL PACK FROM CLICKS AS TOTALLY CRAPPY! EXCUSE THE PUN! THEY DO NOT SEAL AT ALL AND TEAR APART WHEN ONE TRIES TO PULL OFF THE SEAL....WHAT A RUBBISH PRODUCT AND AWFUL SERVICE FROM CUSTOMER SERVICE!!!!!! THEY TAKE YOUR DETAILS AND NEVER PHONE YOU BACK....BETTER PLACES TO SHOP THAN BEING RIPPED OFF BY BLOODY CLICKS!!!!”

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Posted 1 year ago

“Clicks is a big company by now their site should be working for foreigners who want to import to their countries I for one I'm Malawian and it's very hard to order from your site using my standard bank card”

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Posted 1 year ago

“Have been trying to change my phone number on the App and despite calling the helpline, it refuses to change my number. The OTP keeps going to the old number, thus cannot confirm any orders, scripts etc. The asistant on the helpline treated me in a very off-hand manner, insisting that all I had to do was log in after an hour and all my problems would be solved. The App is not intuitive at all.”

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Posted 1 year ago

“Purchased clicks oudourless warming pad a mortuary has more warmth than this inferior product. Do the buyers ever test these products.”

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Posted 1 year ago

“I am merely writing this review to voice my personal opinion. I bought the Toni and guy slimline straightner from Clicks. What a dissapointment. It was a steal for R399.99 but for me money wasted. The plates are so akwardly shaped. For me it is impossible to make a curl with that squared design. I usually love Toni and guy products but they really missed with this one. The only thing this useless design is good for is getting burned all over because its just not user friendly. If i could I would seriously take this monstrosity back and rather buy one of the house brand straightners. 😢”

Helpful Report

Posted 1 year ago

“Dear Clicks Head Office I am writing to express my extreme dissatisfaction with the service I received from one of your employees, Biance de Beer, during my recent visit to your pharmacy in Constantia. On Tuesday 23 April 2024, I visited your pharmacy to collect my medication. Unfortunately, I was met with rude and disrespectful behavior from Ms. de Beer. Despite the fact that I had been a loyal customer and had never encountered such treatment before, Ms. de Beer seemed disinterested and dismissive from the moment she assisted me. Firstly, Ms. de Beer failed to greet or introduce herself, which immediately set a negative tone for our interaction. She then proceeded to display a lack of professionalism and competence when she encountered difficulties processing my medication. Instead of attempting to resolve the issue or offer assistance, she rudely suggested that I should look at my statement myself to determine why the medication could not be dispensed. As a long-standing customer of Click Constantia, I have always been accustomed to receiving excellent service from your pharmacy staff. However, Ms. de Beer's behavior was not only unprofessional but also made me feel victimized and incompetent. Despite my attempts to communicate my concerns, Ms. de Beer continued to prioritize the computer over addressing my needs as a customer. Furthermore, Ms. de Beer's behavior was exacerbated by her inappropriate laughter with her colleagues while I was still waiting for resolution. This demonstrated a complete lack of empathy and disregard for customer service standards. I find it unacceptable that someone in a managerial position, as Ms. de Beer claims to be, would behave in such a manner towards a customer. Instead of de-escalating the situation and providing a satisfactory resolution, Ms. de Beer further exacerbated the issue with her dismissive attitude and refusal to apologize. In conclusion, I am appalled by the level of service I received from Ms. de Beer and believe that her behavior does not reflect the values of your pharmacy. I urge you to address this matter promptly and ensure that appropriate action is taken to prevent similar incidents from occurring in the future. Sincerely, Imtiaz Noor 068 35 44 11 3”

Helpful Report

Posted 1 year ago

“I received my order very late, it was a mess, cleaning chemicals were packed in one box with my baby’s food . Worst part I had to call the store because I didn’t receive the SMS with the OTP . I’m so disappointed, after all these years of being a customer 🚮”

Helpful Report

Posted 1 year ago

“I just selected 1 star in order to write this review, however a minus ratingvwill still be to high. When I wanted to use my club points, I was told that my club cash back points of over R 400 was used, at Clicks Greenstone & I don't even stay close to that mall. How can someone use my points with out a card of which is in my possession. I have called head office and they said that they can't help me, as it was used and it is not their problem Then when I want to log in to my clicks app, as my last purchase on my slip said I have R 160 in, my account has been blocked. Clicks Management. Your staff is a bunch of thiefs and you sit with a great syndicate of stealing your customers points and I surely believe that I am not the only customer who is complaining. I will not make use of you anymore. Dischem will get a new customer”

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Posted 1 year ago

“Customer service and they are rude”

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Posted 1 year ago

“I ordered a case board well over a month ago and have not heard a thing. I have made two inquiries and it was impossible to get a reply. Poor poor website. Even worse customer service. I wouldn’t trust Clicks enough to place an order”

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Posted 1 year ago

“damaged goods - such a hassle to replace - have to go to a store which defeats online”

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Posted 1 year ago

“queuing terrible Sell products with spelling errors - product fake or real”

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Posted 1 year ago

“I always buy OH so Heavenly body spray No stress for R35.99. Suddenly only this 1 is R99.99. All the other OH do heavenly body spray is R35.99. When I showed the cashier, she said that is the correct price. It is in Goldfields Mall Welkom and Kroonstad as well. I went to another Clicks store for R35.99. Keep the R99.99 body spray for yourself Clicks.”

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Posted 1 year ago

“I'm at clicks menlyn and they don't have testers for Loreal products,how are we supposed to buy make up without testing? This has been going on for 3 years.”

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Posted 1 year ago

Clicks is rated 2.1 based on 231 reviews