Clicks Reviews

2.0 Rating 154 Reviews
25 %
of reviewers recommend Clicks
2.0
Based on 154 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Avg Email Response Time
-1 hours
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Clicks 1 star review on 19th April 2024
Anonymous
Clicks 5 star review on 17th May 2022
Anonymous
Clicks 2 star review on 11th May 2022
Natasha
Clicks 2 star review on 11th May 2022
Natasha
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 5th January 2022
Monique
7
Anonymous
Anonymous  // 01/01/2019
Clicks delivery/click & collect service is the most backwards service of all time! It’s so disappointing! Do better clicks. We spend thousands in your stores every month, and we deserve better for that. Your team sucks and with the little experience I have, I’m certain I could do so much better cause customer service is everything!!
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Posted 1 year ago
Night and Day between Clicks and Dischem online delivery. I’m now past the 4 day mark and from the reviews I’m guessing this could take a while. My parcel has been saying on route for the last 3 days. Pargo is the delivery company and I thought they were more organised than this. My advice is rather order online from Dischem. If they have the items you ordered in the branch you selected as pick up point you can get it the very same day which was my experience. Never again clicks 😤
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Posted 1 year ago
Its very bad, i thought ordering online will be simple,click and collect same day,only to find out that you have to wait,the order can take 3to 5 days for something one can go to the store and just get same day, Honestly no-one must order online at clicks, it's a total waste of time, just go into a store and go home,if the product is not available go to dischem
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Posted 1 year ago
Clicks online service is just pathetic. I've been have been waiting for my order for 11 days and counting... The worst part is that they don't even know where it is. I would not expect something like this from Clicks, such a reputable company. This is so disappointing. Never again!
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Posted 1 year ago
Firstly it was my fault for not reading fine print. When I read click n collect. I thought literally pay online and get someone to collect. Like the checkers 60/60 concept. Man, was I disappointed. I live across a mall in Kzn which has a Clicks.(0.09km) I have covid so I could not get to the mall. Decided to order online, things like vitamin c/vicks/tissue/immune boosters for my family. After a call to a rather smirking clicks employee, who scoffed when I asked if it was like the checkers concept. I realised, it's comes from their "jhb dc". I couldn't even cancel my order!! My question is why? Why can it not be shopped and delivered locally? Why deliver all the way from another province when it can be obtained so easily locally? So now I will wait to get my items from another province while I'm ill. I could do a refund if I'm unhappy, but it would mean me going into the store. Clicks need to get in with the times. So backward. You guys could learn a thing or two from Checkers. Absolutely brilliant service
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Posted 1 year ago
Clicks your online purchasing processing and delivery service is prehistoric. Please do something about it, because we have been loyal customers for decades. Why do you do us so bad?
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Posted 1 year ago
I placed an order for click and collect on the 1st of July and today is the 13th, and I still have not received my order. I got a message with an OTP to go collect in the store and when we got there, we were told that the order is not there. I have called several times enquiring about the order, and I was told it’s being escalated, and I will be getting the order today. There is still nothing!! Honestly, this is my last online order with Clicks. I have always tolerated your poor click and collect service, but this did it for me. I need my parcel today or please send me a refund. Best of luck to anyone who will be using Clicks for online service because it’s really bad!
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Posted 1 year ago
Ordering online is pathetic. My order has been 'out for delivery' since 9 days ago. Still not received and no feedback. Will never use this service again. 0/10 rating from me
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Posted 2 years ago
Their delivery was prompt and the Online specials gave me great value for money - huge Savings!! Always a pleasure to experience the products I need in their 3 for 2 special offers - I make use of this privilege often!! Love their products!!
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Posted 6 years ago
I placed an online order via the Clicks App on November 29th.Worst decision ever. You can message,call,rant on social media and still not receive your order. A message is sent via the app everyday indicating that the order is out for delivery but I haven't received my order to date.Clicks online service is a nightmare!!!!
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Posted 5 months ago
Clicks click and collect service is rubbish . Never again !!!!!!
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Posted 11 months ago
Terrible terrible online order and delivery service.
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Posted 1 year ago
Useless delivery service
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Posted 1 year ago
Not happy with having to wait more than 3 day to get my goods. Dis-Chem does same day delivery, why can't Clicks?
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Posted 1 year ago
Clicks online shopping system is completely useless. What is the point of ordering online and it takes days to arrive? The courier collect the parcel the same day yet you must still wait days to receive it? Makes absolutely no sense. The closest clicks to me is a few roads away! Also called customer service and again absolutely useless. I requested to rather have my order cancelled because it makes no sense to receive it a week later and they said I will need to wait to receive the stock then take it to the store to request a refund! For something I haven't received yet and would rather go in store than to wait so many days? Absolutely ridiculous!!! Honestly the worst online shopping site. Will never use it again
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Posted 1 year ago
I have had endless problems with clicks on line, and will not use this service again! Just too complicated to put it all in writing!
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Posted 1 year ago
My first purchase online with clicks was very chaotic. i ordered nappies and formula on Wednesday and the courier guy showed up at my place on Friday without my phone number printed on the parcel. so, i spent the whole weekend without anything for my little one. i did a second purchase online on Monday 03 oct 2022 for the same thing, it took 5 days for processing, and today its Friday 07 oct, i have not received my order yet. It's going to be another weekend without anything for my daughter. i will never, ever shop with clicks online again.
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Posted 1 year ago
Clicks, please get a new courier company.
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Posted 1 year ago
Expect slow delivery and poor customer service.
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Posted 1 year ago
I ordered a case board well over a month ago and have not heard a thing. I have made two inquiries and it was impossible to get a reply. Poor poor website. Even worse customer service. I wouldn’t trust Clicks enough to place an order
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Posted 2 months ago
Clicks is rated 2.0 based on 154 reviews