Clicks Reviews

Name: Clicks
Rating: 2.05

2.1 Rating 235 Reviews

26 %

of reviewers recommend Clicks

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Metrics

2.1

Based on 235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“REVIEW - CLICKS PHARMACY WESTGUARD-345 West Street,Central Durban. I visited the pharmacy thus morning and was surprised at the unacceptable behaviour of the pharmacists on duty. Besides being loud while speaking to one another,They had no respect for the customer who was already being helped by one while they continued with their conversation. I was totally ignored by the pharmacist until she finished her conversation. This kind of behaviour at this pharmacy is not isolated,last month ,one of the pharmacist was snacking on chips while working at the front. Why isn't Clicks Pharm training its staff on duty basic customer interaction skills? Talking in an unacceptable tone,ignoring customers and eating while working is something that I've never witnessed in the many years I've been in retail myself. I suggest ,clicks make staff training a priority to avoid such negative feedback.”

Helpful Report

Posted 8 months ago

“I ordered on the 29th of October 2024 and it's currently the 11 November 2024. My order is still on Processing. I emailed they not getting back to me totally disappointed. I want my money back!”

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Posted 8 months ago

“Went to clicks at Zebediela Plaza in Moletlane Limpopo. The swevise was extremely excellent and the staff were so welcoming and. Makwena as the manager was there and very helpful. Kwena. MAPULE AND ASHLEY ARE SOME OTHER STAFF THAT HELPED ME SO NICE I WILL DEFINITELY GET IN THE STORE AGAIN. BIG UP THE CLICKS AT ZEBEDIELA PLAZA FOR A GREAT CUSTOMER SERVICE”

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Posted 8 months ago

“5/5 Stars* *Exceptional Service at Clicks Standerton!* I consistently receive outstanding service from Chamryll at Clicks Standerton. Her kindness, friendliness, and helpfulness make every visit a pleasure. What impresses me most is her willingness to offer expert advice on alternative products when I'm unable to find what I need. Chamryll's exceptional customer service has earned my loyalty, and I highly recommend Clicks Standerton to anyone seeking a seamless shopping experience. *Staff Member:* Chamryll *Location:* Clicks Standerton *Rating:* 5/5 Stars”

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Posted 8 months ago

“Went to Clicks Olympus Village to collect a PARGO package with my one time pin and ID. Staff refused to hand over my parcel as my ID lists all three the names I was baptized with and not just Madaleen. I was accused of trying to steal! When I arrived back at the office without getting my package from Clicks, I received an email stating that the package has been collected!!! WHO TOOK MY PACKAGE? AND WHO WILL BE HELD RESPONSIBLE? Clicks staff members kept the paper I jotted my package and one time pin on....”

Helpful Report

Posted 9 months ago

“Hey Clicks. I visited The Grove Mall Clicks And was assisted by the lady Named Lesego(Pharmacist). What a beautiful & easy experience it was.So Soft spoken,Professional & kind.Thank you so Much Lesego.This is what customer service is all about.Definitely will be returning there specifically for my next needs🥳🥳🥳🥳🥳”

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Posted 9 months ago

“Bad service ask for info new person(i know) very bad attitude and realy is that the way to answer a elderly person. I ask for managers but.. She at the school so.... This staff very very rude Upington northern cape”

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Posted 9 months ago

“We went to Clicks V&A about 6.30pm today to exchange a faulty kettle which I had bought yesterday. I was treated with disdain. The lady at the front desk said to her male assistant to fill the kettle up with water to see if it was “over steaming” as I said it was. And it did. I have never been so humiliated by having an item I bought the day before, checked in this way! Consumer rights says the customer is well within their rights to exchange up to 7 days. Let alone that the item was faulty. Please retrain your staff on treating customers better.”

Helpful Report

Posted 9 months ago

“In fact it zero. I regret the moment I took on the 3rd of October buying online to date I haven't received my order now they tell me it was sold out yoooh I hate myself right now.”

Helpful Report

Posted 9 months ago

“I've make a purchase online online on the 7th of October and selected South Gate click as collect to date i have not received any communication from them. I regret buying from them. Thy have lost me as their customer.”

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Posted 9 months ago

“I wenr to clicks in Vanderbijlpark to the chemist. I had to wait for 20 min there was no pharmasist on duty. They were walking up and down at thd back but no 1 help me. I than left and complain to the manager with a bad reaction. Very very bad service. Click wont see me again service pathetic”

Helpful Report

Posted 9 months ago

“I wanted to exchange few items that was purchased 2 weeks ago and I just wanted to do an exchange but the items were cosmetics and returns on cosmetics is not allowed but the supervisor in Clicks- Blue Route, Her name is Bonita if I'm not mistaken. The supervisor on duty assisted me and even went all the way to help me do the exchange as I didn't want the cash refund but just wanted to exchange for something else. The service I received at Clicks Blue Route is actually 10/10, the staff was friendly and the supervisor was on top of things. Clicks Blue Route service is exceptional and I would highly recommend for getting the best service.”

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Posted 9 months ago

“Clicks Graaff Reinet if every Clicks is like you.My mom of 92died and my sister bought all her medical needs there.They bring it to the car because she herself is sick.They phone when her needs was on special from the start of COVID nothing was to much to do for them.At the funeral they where there then I know Clicks is there for you as person and not only for the money.Well done Upington where I stay I also get only the best Well done for you it is not only a work but you give it all Estelle”

Helpful Report

Posted 9 months ago

“The website says that delivery takes place in 2-4 days. I have been waiting for my order since 25 September 2024 and the tracker just says 'processing'. When I called them it seems that they themselves do not know where my order is and it will take another 3 days for them to track my order. When I requested a refund I was informed that that will take another 17 days. I am extremely disappointed in their service as I ordered medication as well. Extremely poor service and it is not something I will ever support or utilise again.”

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Posted 10 months ago

“Visited the new Malvern Park Clicks in KwaZulu Natal and was assisted by Subash Naidoo. I had an issue with my clicks card and Subash went the extra mile assisting me. This kind of service will always make customers come back to Malvern Park Clicks.”

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Posted 10 months ago

“Their click and collect takes forever. I regret buying online.”

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Posted 10 months ago

“I wanted a specific tablet, and I had called the store so many times, eventually a lady by the name of Phumelele Ngidi helped me. she was absolutely friendly and warm.. amazing customer service. Will be back the again and especially to talk to her :-)”

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Posted 10 months ago

“Not enough Pharmacists - Cavendish. Waited in queue far too long!!! No sense of urgency and not a manager in sight!!!”

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Posted 10 months ago

“I would like to highly recommend a lady Chantal Recklind from CLICKS in the SOUTH COAST MALL PHARMACY. She is extremely efficient and goes beyond what's expected from her, to make sure the clients are looked after. This lady deserves a medal! Kind regards Giesela Venter”

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Posted 10 months ago

“I have placed my oder on Friday and today is Monday, still have not recieved an sms. What I understand with click and collect should be easy and not something I wait as if I'm waiting for delivery. Truth be told dischem is better than this when comes to online shopping.”

Helpful Report

Posted 11 months ago

Clicks is rated 2.1 based on 235 reviews