Clicks Reviews

2.0 Rating 152 Reviews
25 %
of reviewers recommend Clicks
2.0
Based on 152 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Avg Email Response Time
-1 hours
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Clicks 1 star review on 19th April 2024
Anonymous
Clicks 5 star review on 17th May 2022
Anonymous
Clicks 2 star review on 11th May 2022
Natasha
Clicks 2 star review on 11th May 2022
Natasha
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 5th January 2022
Monique
7
Anonymous
Anonymous  // 01/01/2019
Honestly, I ordered online with three different companies, all on the same day, and the others confirmed collection was ready a day later. It has been 3 days and still no further update. So sad that a well established company such as Clicks cannot get online orders to their customers within 24-48 hours. This is my second purchase using the online platform and surely will be my last.
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Posted 1 year ago
It takes too long getting things bought online, and there is no communication just hope you guys fix thing.
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Posted 1 year ago
I regularly visit Clicks pharmacy. With the specific Scottburgh store I I always receive amazing service from Jeremiah Govender. He’s always so jolly and kind to customers that you actually look forward to shopping there. Commendable! 💯
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Posted 1 year ago
I placed an order on the 6th of August, it was a Saturday and on the 10th I received an email saying they tried delivering but they couldn’t get in contact with me. I later realised that I typed in my number incorrectly. So I called them the next day and the issue was resolved. I received a call from the courier company and he told me that my order would be delivered the next day and it was. I received my order today and it’s the 12th of August. I honestly wasn’t expecting to receive it so fast cos I stay in Limpopo. Thank you Clicks.
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Posted 1 year ago
After paying through the payU system, did not even get an email confirmation of purchase - from the reviews here I think it's going to take long to resolve this matter.
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Posted 1 year ago
I placed an order for click and collect on the 1st of July and today is the 13th, and I still have not received my order. I got a message with an OTP to go collect in the store and when we got there, we were told that the order is not there. I have called several times enquiring about the order, and I was told it’s being escalated, and I will be getting the order today. There is still nothing!! Honestly, this is my last online order with Clicks. I have always tolerated your poor click and collect service, but this did it for me. I need my parcel today or please send me a refund. Best of luck to anyone who will be using Clicks for online service because it’s really bad!
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Posted 1 year ago
Clicks online - a week later and still no communication wrt collection - a snail moves faster - rather do your online shopping elsewhere
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Posted 1 year ago
Clicks is the worse on online service, i bought online on the 20 june 2022, and still today my order has not arrived. And they dont update nothing, the tracking option keep saying enroute, for 2wks now, and it was a pick up order. Im so dissapointed. I will never in my entire life order at clicks online never.
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Posted 1 year ago
Clicks, please get a new courier company.
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Posted 1 year ago
If the website actually works it might be nice to place an order
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Posted 1 year ago
I am situated in Pretoria. I ordered online 2 days ago. My order was delivered 5 minutes ago. Thank you Clicks online services. Your service is excellent.
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Posted 1 year ago
Night and Day between Clicks and Dischem online delivery. I’m now past the 4 day mark and from the reviews I’m guessing this could take a while. My parcel has been saying on route for the last 3 days. Pargo is the delivery company and I thought they were more organised than this. My advice is rather order online from Dischem. If they have the items you ordered in the branch you selected as pick up point you can get it the very same day which was my experience. Never again clicks 😤
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Posted 1 year ago
Placed my order and it was ready for collection within 5 days. I was updated throughout the whole process, from my order being ready for dispatch until it was ready for collection, via sms, the app and email.
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Posted 1 year ago
Did.not honour three day delivery promise. When I enquired whats happening after 4 days, I was told they will respond in 72 hours Now seven days later after order date I still dont know.whats happening with a simple delivery which shows enroute all the time, with no distinctions to make it easier to assess where the delay is eg delay on toad or at warehouse.I have used other couriers and they deliver on time.Clicks must get their act together because they dont stack up to competition.
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Posted 1 year ago
My online order came in two days and I got what I ordered.
Clicks 5 star review on 17th May 2022
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Posted 1 year ago
Expect slow delivery and poor customer service.
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Posted 1 year ago
I bought the water purifier jug from you and which you still sell but now you have discontinued the filters and I'm stuck with a useless jug that can no longer filter.
Clicks 2 star review on 11th May 2022 Clicks 2 star review on 11th May 2022
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Posted 1 year ago
Placed order online on the 28th April until today I haven't received anything. I called customer service but they saying nothing just Rubbish
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Posted 1 year ago
Clicks do not know what customer service is. Ordered stuff online and paid for it 22.05.03. I had to call them and they told me parcel has been dispatched from Cape Town and afterwards I received and email stated that the parcel has been dispatched from JHB and is on the courier. I called just now and they say there is a delay I would only receive the parcel Thursday or Friday this week. What a bunch of useless people. This is false advertisement of deliveries take place in 3 to 4 days. I am furious and they have the audacity to keep you hanging on their call center lines forever. Never again. They are bad and never will I order online from Clicks again. In comparison with other online stores they are pathetic
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Posted 1 year ago
Ordered an airfryer and speakers, @rams courier delivered to my door but the way the parcels/packages(mine and other people's)were being thrown around is beyond me, some packaging was damaged. Tried turning in the speaker, it wouldn't go on. That's the first and the last time I order @clicksOnline
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Posted 2 years ago
Clicks is rated 2.0 based on 152 reviews