Clicks Reviews

Name: Clicks
Rating: 2.05

2.1 Rating 231 Reviews

26 %

of reviewers recommend Clicks

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Metrics

2.1

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

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“I visited clicks chatsworth center make up counter. Jacqueline was so patient and interested in assisting me . She tried on 3 different foundations until I was happy wid the cover . And I went to Dischem first but the makeup counter assistant was not as helpful and to think the Maybeline foundation was on sale at Dischem but I purchased it at Clicks Thank u Jacqueline and clicks for excellent service”

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Posted 4 months ago

“There's a cashier at Thabong Shopping center in the vaal called Evodia Letube, she's so friendly and welcoming. Great with assisting. Keep up the Good work!!”

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Posted 4 months ago

“To the gentlemen at clock Malmesbury mall.Ronaldo Daniels.charlton johnson and management thank you for your excellent customer service today Sunday 26 January 2025. We are from Paarl and walking in your shop you greet politely and went the extra mile for us. Well done guys.Mrs Heugh”

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Posted 4 months ago

“I have been trying for more than a year to get my sms notification to collect my chronic fro. Clicks. Today I approached the pharmacy manager with my knee in a brace and one days medication left in my dispenser, her reply was " sorry we can't help you" ZZGoodbye”

Helpful Report

Posted 4 months ago

“Clicks highveld mall 18 January 2025. The cleaner mopping the floor with a (dry) mop passed me 3 times and every time I was the one who had to stop shopping, move out the way and continue. 4th time I said she must please go around me at which she stopped stared at the floor for a while then continued to push past me, bumping me in the process. I said to her to not bump me again and what happened to the days when customers could shop and personnel wait for them to pass!!! Now the customers have to stop, wait, stop wait... she then went to the manager and complained that I told her to go around me. I could see confrontation and possible a scene unfolding, so I gave my full basket to the manager and left the store Not only the irritation in shopping, but shelves are marked incorrectly and out of stock. I will not shop at this branch again due to principle. Will go to Ben Fleur or Saveways Crescent. Thank you Please Clicks, when training staff it contracted staff, teach them to also respect the customers who are shopping with limited time... How hard is that?!”

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Posted 4 months ago

“I ordered online on the 31st of Dec 2024 even now i never got my package, no explanation nothing.”

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Posted 5 months ago

“O thing Clivks at the crossing Mall Mokopane, do not even derserve a 1 rating. If I really have to rate them it will be -5. This morning I went to Clicks to buy magnesium, while I was there an employee at the shelf behind me was loudly used Jesus name in vain. A litlle later on one of the ladies in a white iniform working at the pharmacy side, shout out Jesus name two to three times. Seems for me the employees does have any respect for the bible, God or Christians.”

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Posted 5 months ago

“Visited three branches of Clicks and they had no stock of the items that I wanted, so I went to their website and found the required items but ordering them it was impossible for me to complete the transaction as despite three tries my debit cards were refused despite sufficient funds being in both accounts. Very disappointing!”

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Posted 5 months ago

“im giving clicks online a one star rating only because a zero is not a option.....absolutely pathetic service so online item shows in stock so i ordered that item x 3 specifically and one other small item to round off amount .next day i receive a email that the main items i ordered are out of stock this is a month ago still no refund i called four times since and still such poor communication i wouldnt advise anyone to buy online such a waste of time ,money very bad”

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Posted 5 months ago

“Inside the”

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Posted 5 months ago

“Can't even find the product i bought in store online to review. Pathetic👌 worst turkish delight I've seen in my life. Packaging and quality looks like it is from temu, but at clicks price. Funny that the images also wont upload. clicks is a load of crap🤣”

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Posted 5 months ago

“Clicks are ripping me of regarding points when you fill up at engen garages.”

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Posted 5 months ago

“Disgusting service on click and collect. Huge delays, no information given what so ever. Staff don't help or know anything, my order has been processing for 10 days now. They can't even give me the correct tracking number so I can do it myself”

Helpful Report

Posted 5 months ago

“Terrible online service, no updates or comms I have no idea what happened to my order as it's been dispatched 5 days already...”

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Posted 6 months ago

“Worse company to ever deal with, very poor customer skills false advertising, website has one price Store has another and they come with stories that the online stores is cheaper the instore. Then what's the point of the store at all. Will never shop there again. Waste of time. I drove all the way for nothing. They can keep there products I rather buy it from somewhere else cheaper. Which I did”

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Posted 6 months ago

“Click 2nd Avenue Alberton. Thank you Dimakatso Motaung , your customer service is excellent. When ever I come to the store you assist with such a beautiful smile . Keep it up You recommended the click facial products about two months ago and I see the difference. Hence I came back for for more on the 27/11/2024”

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Posted 6 months ago

“REVIEW - CLICKS PHARMACY WESTGUARD-345 West Street,Central Durban. I visited the pharmacy thus morning and was surprised at the unacceptable behaviour of the pharmacists on duty. Besides being loud while speaking to one another,They had no respect for the customer who was already being helped by one while they continued with their conversation. I was totally ignored by the pharmacist until she finished her conversation. This kind of behaviour at this pharmacy is not isolated,last month ,one of the pharmacist was snacking on chips while working at the front. Why isn't Clicks Pharm training its staff on duty basic customer interaction skills? Talking in an unacceptable tone,ignoring customers and eating while working is something that I've never witnessed in the many years I've been in retail myself. I suggest ,clicks make staff training a priority to avoid such negative feedback.”

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Posted 6 months ago

“I ordered on the 29th of October 2024 and it's currently the 11 November 2024. My order is still on Processing. I emailed they not getting back to me totally disappointed. I want my money back!”

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Posted 7 months ago

“Went to clicks at Zebediela Plaza in Moletlane Limpopo. The swevise was extremely excellent and the staff were so welcoming and. Makwena as the manager was there and very helpful. Kwena. MAPULE AND ASHLEY ARE SOME OTHER STAFF THAT HELPED ME SO NICE I WILL DEFINITELY GET IN THE STORE AGAIN. BIG UP THE CLICKS AT ZEBEDIELA PLAZA FOR A GREAT CUSTOMER SERVICE”

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Posted 7 months ago

“5/5 Stars* *Exceptional Service at Clicks Standerton!* I consistently receive outstanding service from Chamryll at Clicks Standerton. Her kindness, friendliness, and helpfulness make every visit a pleasure. What impresses me most is her willingness to offer expert advice on alternative products when I'm unable to find what I need. Chamryll's exceptional customer service has earned my loyalty, and I highly recommend Clicks Standerton to anyone seeking a seamless shopping experience. *Staff Member:* Chamryll *Location:* Clicks Standerton *Rating:* 5/5 Stars”

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Posted 7 months ago

Clicks is rated 2.1 based on 231 reviews