Dear Clicks Head Office I am writing to express my extreme dissatisfaction with the service I received from one of your employees, Biance de Beer, during my recent visit to your pharmacy in Constantia. On Tuesday 23 April 2024, I visited your pharmacy to collect my medication. Unfortunately, I was met with rude and disrespectful behavior from Ms. de Beer. Despite the fact that I had been a loyal customer and had never encountered such treatment before, Ms. de Beer seemed disinterested and dismissive from the moment she assisted me. Firstly, Ms. de Beer failed to greet or introduce herself, which immediately set a negative tone for our interaction. She then proceeded to display a lack of professionalism and competence when she encountered difficulties processing my medication. Instead of attempting to resolve the issue or offer assistance, she rudely suggested that I should look at my statement myself to determine why the medication could not be dispensed. As a long-standing customer of Click Constantia, I have always been accustomed to receiving excellent service from your pharmacy staff. However, Ms. de Beer's behavior was not only unprofessional but also made me feel victimized and incompetent. Despite my attempts to communicate my concerns, Ms. de Beer continued to prioritize the computer over addressing my needs as a customer. Furthermore, Ms. de Beer's behavior was exacerbated by her inappropriate laughter with her colleagues while I was still waiting for resolution. This demonstrated a complete lack of empathy and disregard for customer service standards. I find it unacceptable that someone in a managerial position, as Ms. de Beer claims to be, would behave in such a manner towards a customer. Instead of de-escalating the situation and providing a satisfactory resolution, Ms. de Beer further exacerbated the issue with her dismissive attitude and refusal to apologize. In conclusion, I am appalled by the level of service I received from Ms. de Beer and believe that her behavior does not reflect the values of your pharmacy. I urge you to address this matter promptly and ensure that appropriate action is taken to prevent similar incidents from occurring in the future. Sincerely, Imtiaz Noor 068 35 44 11 3