Clicks Reviews

Name: Clicks
Rating: 2.05

2.1 Rating 231 Reviews

26 %

of reviewers recommend Clicks

Company Reviews

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Metrics

2.1

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clicks are ripping me of regarding points when you fill up at engen garages.”

Helpful Report

Posted 5 months ago

“Disgusting service on click and collect. Huge delays, no information given what so ever. Staff don't help or know anything, my order has been processing for 10 days now. They can't even give me the correct tracking number so I can do it myself”

Helpful Report

Posted 5 months ago

“Terrible online service, no updates or comms I have no idea what happened to my order as it's been dispatched 5 days already...”

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Posted 6 months ago

“Worse company to ever deal with, very poor customer skills false advertising, website has one price Store has another and they come with stories that the online stores is cheaper the instore. Then what's the point of the store at all. Will never shop there again. Waste of time. I drove all the way for nothing. They can keep there products I rather buy it from somewhere else cheaper. Which I did”

Helpful Report

Posted 6 months ago

“REVIEW - CLICKS PHARMACY WESTGUARD-345 West Street,Central Durban. I visited the pharmacy thus morning and was surprised at the unacceptable behaviour of the pharmacists on duty. Besides being loud while speaking to one another,They had no respect for the customer who was already being helped by one while they continued with their conversation. I was totally ignored by the pharmacist until she finished her conversation. This kind of behaviour at this pharmacy is not isolated,last month ,one of the pharmacist was snacking on chips while working at the front. Why isn't Clicks Pharm training its staff on duty basic customer interaction skills? Talking in an unacceptable tone,ignoring customers and eating while working is something that I've never witnessed in the many years I've been in retail myself. I suggest ,clicks make staff training a priority to avoid such negative feedback.”

Helpful Report

Posted 6 months ago

“I ordered on the 29th of October 2024 and it's currently the 11 November 2024. My order is still on Processing. I emailed they not getting back to me totally disappointed. I want my money back!”

Helpful Report

Posted 7 months ago

“Went to Clicks Olympus Village to collect a PARGO package with my one time pin and ID. Staff refused to hand over my parcel as my ID lists all three the names I was baptized with and not just Madaleen. I was accused of trying to steal! When I arrived back at the office without getting my package from Clicks, I received an email stating that the package has been collected!!! WHO TOOK MY PACKAGE? AND WHO WILL BE HELD RESPONSIBLE? Clicks staff members kept the paper I jotted my package and one time pin on....”

Helpful Report

Posted 7 months ago

“Bad service ask for info new person(i know) very bad attitude and realy is that the way to answer a elderly person. I ask for managers but.. She at the school so.... This staff very very rude Upington northern cape”

Helpful Report

Posted 7 months ago

“We went to Clicks V&A about 6.30pm today to exchange a faulty kettle which I had bought yesterday. I was treated with disdain. The lady at the front desk said to her male assistant to fill the kettle up with water to see if it was “over steaming” as I said it was. And it did. I have never been so humiliated by having an item I bought the day before, checked in this way! Consumer rights says the customer is well within their rights to exchange up to 7 days. Let alone that the item was faulty. Please retrain your staff on treating customers better.”

Helpful Report

Posted 7 months ago

“In fact it zero. I regret the moment I took on the 3rd of October buying online to date I haven't received my order now they tell me it was sold out yoooh I hate myself right now.”

Helpful Report

Posted 7 months ago

“I've make a purchase online online on the 7th of October and selected South Gate click as collect to date i have not received any communication from them. I regret buying from them. Thy have lost me as their customer.”

Helpful Report

Posted 8 months ago

“I wenr to clicks in Vanderbijlpark to the chemist. I had to wait for 20 min there was no pharmasist on duty. They were walking up and down at thd back but no 1 help me. I than left and complain to the manager with a bad reaction. Very very bad service. Click wont see me again service pathetic”

Helpful Report

Posted 8 months ago

“The website says that delivery takes place in 2-4 days. I have been waiting for my order since 25 September 2024 and the tracker just says 'processing'. When I called them it seems that they themselves do not know where my order is and it will take another 3 days for them to track my order. When I requested a refund I was informed that that will take another 17 days. I am extremely disappointed in their service as I ordered medication as well. Extremely poor service and it is not something I will ever support or utilise again.”

Helpful Report

Posted 8 months ago

“Their click and collect takes forever. I regret buying online.”

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Posted 8 months ago

“Not enough Pharmacists - Cavendish. Waited in queue far too long!!! No sense of urgency and not a manager in sight!!!”

Helpful Report

Posted 9 months ago

“I have placed my oder on Friday and today is Monday, still have not recieved an sms. What I understand with click and collect should be easy and not something I wait as if I'm waiting for delivery. Truth be told dischem is better than this when comes to online shopping.”

Helpful Report

Posted 9 months ago

“I don't like that I have to wait days just to collect an oder, simply because your processing system takes time, I hate it😔😔 atleast when I buy in the morning let me be able to collect on the same day after few hours not days”

Helpful Report

Posted 9 months ago

“The manager/supervisor at Clicks, Boardwalk, is always grumpy. He never ever smiles even with returning customers he sees on a weekly basis. Taking my business upstairs to your competitor. Even when he comes to the til to overide the prices he is sullen and passive aggressive. DO SOMETHING as he is setting a bad example”

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Posted 9 months ago

“Today i went to clicks mabopane square and i bought the Abdomen Oral Gel.When i arrive home later yooh and try to apply it,it was already opened and it was a little left in the tube.Yoooh im so disappointed by clicks,it seems like someone has been using it and what if we apply it and get sick.”

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Posted 10 months ago

“Clicks autumn leaf mall zeerust i had to wait for a pre packed for 25 minutes. I specifically asked it to be prepacked so i dont wait. Though i showed my discomfort the lady seemed not to care”

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Posted 10 months ago

Clicks is rated 2.1 based on 231 reviews