“Do not buy the Safeway Brand at Clicks. Bought an electric blanket from Clicks. Q size fitted for R1300 expecting it to last at least a year. The one switch control broke after the first month of use. Terrible disappointed at a lot of money wasted.”
“I am asthmatic and have a history of chest infections. I have a repeat script for Pulmicort and Duolin vials. I went to get 20 more of each today as I am experiencing a serious bout of bronchial asthma and was told by the pharmacist that Discovery will not allow them to be given to me. They will only release them on 2 July. What am I supposed to do between then and now? I need the meds to breathe. I have never heard such nonsense before. I said I would pay cash for 20 of each, but was categorically denied my meds. I suppose I shall be forced to go to the ER if my breathing worsens tonight. The script says to use them as needed. I have had this condition for many years and have always used the vials responsibly. I am absolutely flabbergasted!”
“Clicks Melkbosstrand........almost every time i go to get my script there is a problem. I had it with Clicks Melkbos. Taking my script somewhere else.”
“Bought 3 for 2 online. If you put the 2 items in your bag you would think their system should autimatically know to add the third as the special is advertised wide. But they only sent me 2 items and when I reported it and told them that I only bought 2 items BECAUSE of the special, they just said sorry, I should have put 3 in my basket myself. I do not think this is honest work from their side.”
“Bought a bedside clock radio from Clicks Comaro Crossing. 2 months and radio goes dead. Changed the plug and still did not work.
Clicks refuse to exchange because they say that I interfered with the product by changing the plug. Was told on "terms and conditions" on my slip. There is nothing on the back of my slip.”
“Trying to get Clicks to correct a wrong online order is like pulling teeth. They don’t talk internally to one another and you have to keep chasing them up. They have no idea of what good Customer Service is about..!!”
“Every time I deal with anyone at Clicks Rynfield Square it’s seems like they are doing you a huge favor… pharmacists drag their feet while serving you. No one ever answers any of there telephone lines , rings forever. Month after month I try get medication delivered but it’s a damn joke”
“Clicks advertise promotions on certain lines for a period but when logging into the online platform again the promotion is no longer applicable.
Clicks use to run promotions for special events like mothers day, women's day, valentines day ect but the items on promotion is so limited and hardly discounted at all. A person spend so much money but the club card rewards does not reflect at all or it is just so low one can hardly tell if you even recei8any clubcard points as the reward cashback is so little. All and all just not what it use to be.”
“Have been to Clicks at Glengarry and Cape Gate and extremely disappointed with the long wait at the dispensery. A half hour wait or more to get a repeat of a script. Why can't management employ more staff at peak times -evenings. Thinking of taking my services else where. I am a Pensioner and receive chronic meds each month and lately also a cancer patient. With all the meds I have been buying at Clicks this past year I seldom have a good experience. 😩”
“Last week Sunday I went to Clicks Quaggasrand Pretoria west I never felt so small the cashier who helped she was full of herself with this bad attitude, I asked her about 3 for 2 special for kiddie's mini production if the kiddies foam bath is included ,she didn’t even answer me she just went to pick up that pricing paper and showed me with that look of “read here you fool.” So I asked her who should I ask if I’m not sure about the product if not you she said “I don’t know “Fortunately enough for her I forget her name.”
“The pharmacy they do not answer my call the order the medicine and they asked me to phone 3 days ahead so that they can order it, and every month my my packed medicine is not the ready they send me a sms, but then it is half way done. Clicks Cape Gate is a pharmacy where you stand quite a long time in the queue”
“I have never felt so degraded in my life like I did on Monday 03.03.2025 early afternoon when visiting your Springs Mall Clickspharmacy to collect my monthly script. An assistant by the name Phakamani Ngwane lacks respect for people’s (MY) privacy. The way i was treated left me feeling disrespected. In medical and pharmacy settings, confidentiality and customer service are crucial. I tried to let this go but till today on a Wednesday night feel frustrated that as a customer my expectations weren’t met. After giving him my collection slip, he went on to ask what am I there to collect, mind you at his highest tone. Is that how things are done at your store? What I know is that once a patient/customer has provided proof of identity an assistant checks on their records and confirms. But not Mr Ngwane, I’m not sure whether he was trying to put on a show or what, even a customer on the next cubicle was shocked that is it allowed for them to ask what one is there to collect instead of checking. I have experience is this industry and people like him don’t deserve to serve our people. People collect chronic/private meds and expect to be treated with dignity. Never judge others by how they look at a particular time. If I was a different race he wouldn’t have dared. Take him for training as he lacks manners and needs to tone down his attitude when dealing with people.”
“I see the product I need is online available. My problem is: why should I pay to get an online order deliver at the store if the store is probably negligent in the first place to ensure the stock is on the shelves??”
“Clicks highveld mall 18 January 2025. The cleaner mopping the floor with a (dry) mop passed me 3 times and every time I was the one who had to stop shopping, move out the way and continue. 4th time I said she must please go around me at which she stopped stared at the floor for a while then continued to push past me, bumping me in the process. I said to her to not bump me again and what happened to the days when customers could shop and personnel wait for them to pass!!! Now the customers have to stop, wait, stop wait... she then went to the manager and complained that I told her to go around me. I could see confrontation and possible a scene unfolding, so I gave my full basket to the manager and left the store
Not only the irritation in shopping, but shelves are marked incorrectly and out of stock.
I will not shop at this branch again due to principle. Will go to Ben Fleur or Saveways Crescent.
Thank you
Please Clicks, when training staff it contracted staff, teach them to also respect the customers who are shopping with limited time... How hard is that?!”
“O thing Clivks at the crossing Mall Mokopane, do not even derserve a 1 rating. If I really have to rate them it will be -5. This morning I went to Clicks to buy magnesium, while I was there an employee at the shelf behind me was loudly used Jesus name in vain. A litlle later on one of the ladies in a white iniform working at the pharmacy side, shout out Jesus name two to three times. Seems for me the employees does have any respect for the bible, God or Christians.”
“Visited three branches of Clicks and they had no stock of the items that I wanted, so I went to their website and found the required items but ordering them it was impossible for me to complete the transaction as despite three tries my debit cards were refused despite sufficient funds being in both accounts.
Very disappointing!”
