Clicks Reviews

2.0 Rating 152 Reviews
25 %
of reviewers recommend Clicks
2.0
Based on 152 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Avg Email Response Time
-1 hours
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Clicks 1 star review on 19th April 2024
Anonymous
Clicks 5 star review on 17th May 2022
Anonymous
Clicks 2 star review on 11th May 2022
Natasha
Clicks 2 star review on 11th May 2022
Natasha
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 5th January 2022
Monique
7
Anonymous
Anonymous  // 01/01/2019
My order status stuck on 'OUT FOR DELIVERY' since from last week, I tried to get in touch with them but still no response. Their courier service is a nightmare, worst out of the rest at least in my opinion and some of you out there. Anyway I think that 1 star rating is way to much for them lets be fair, 0/10 rating will do.
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Posted 2 years ago
Ordering online useless still waiting for something ordered 7 days ago
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Posted 2 years ago
They say that they deliver within 2 - 3 days. I've been wait for 7 days with no clear communication about the delivery status
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Posted 2 years ago
Tried the click and collect app. It was absolutely terrible! I order from the clicks in my home town and the order shipped for JHB only arrived a week after I needed it and to the wrong place. Staff were Completely useless at helping me! Completely put me off your whole store. It took WAY longer than I'd i just went in. Do yourself a favor and use checkers or Woolworths.
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Posted 2 years ago
Wilgma Adams was called by the apparent store manager (no name badge) to assist with my exchange request of a Kambrook iron my wife bought which has a ceramic plate which was catching her silk blouses. According to the "manager" this could not be returned as it was used? So I don't quite understand how How can Clicks expects us to support them, as we now have to assume that everything they sell works perfectly and if it's unsuitable or broken it's our problem. Disgusting customer support and absolutely no customer care. Pathetic. Kevin
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Posted 2 years ago
No delivery in Polokwane
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Posted 2 years ago
Ordered an airfryer of r2000 which was not delivered, instead I got a small box handed to me from the couriers. Seriously? Anyone with a sane mind would know that no airfryer would fit in such a small box. Have been in contact with them 4times emailed numerous times still with no concrete resolution. Their turnaround time to respond to queries is pathetic.
Clicks 1 star review on 5th January 2022
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Posted 2 years ago
Call and collect??????? 4 to 6 days????? My parents stay 900m (Bayswater Bloemfontein) from clicks. I am in Cape Town, though pay order and they collect...no prob but 6 days.... No thanx checkers delv 60 min en klaar.
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Posted 2 years ago
Placed an order with Clicks online shopping on 28 November. Still have not received the products purchased. The last communication from Clicks was on 9 December to inform of a delay in delivery. This is after deliveryto a Clicks store for collection was charged to the purchase. Very disappointing service.
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Posted 2 years ago
I really fail to understand how can they make a competition, especially the one that you have to win a car but apparently in order to enter to win you need to fuel up at engin. So my question is what's the purpose of this competition if only people with cars can enter? For those who dont have cars can't win? I mean people who have cars why do they need another car. Clicks should give everyone a chance, there's people out here who dont have cars but really need cars... but I suggest that this competition is for those who already have cars. This is ridiculous.
Clicks 1 star review on 15th December 2021
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Posted 2 years ago
Ordered an Instax printer got sent a smudge makeup set. How the online team managed to get my order completely wrong will remain an unsolved mystery. Four days later and I'm still waiting for them to collect their mess-up. I will never purchase from Clicks online ever again. I haven't had one phone call from Mr Yazeed Valley the "online manager". Do yourself a favor, and shop with a reputable company instead, and STAY AWAY from Clicks Online. #Clicks
Helpful Report
Posted 2 years ago
I ordered on 3 December, the app says the parcel has been ready for collection since 9 December, this is really terrible, I'll probably get my staff in 2022.
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Posted 2 years ago
The boxes is damage and the products is not in the gift box And it take super long
Clicks 1 star review on 12th December 2021 Clicks 1 star review on 12th December 2021 Clicks 1 star review on 12th December 2021
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Posted 2 years ago
I can not give this a lower rating. Shop and collect has taken 3 days and nothing has happened. What are they doing?
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Posted 2 years ago
It’s the worst Give days later I still have not received my parcel yet their click and collect takes 1-3 days. I will never again
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Posted 2 years ago
Its professional to let a customer know beforehand that there might be delays with an online order instead of after paying online expecting the waiting period to be 2 to 3 days only for it to be going to the 4th day and your order still says processing on the website.when you phone customer service people seem incompetent to assist you so you waste your airtime phoning support and after the call you are still unsure of when or if your order will be delivered anytime soon. Truly poor service and bad service delivery skills
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Posted 2 years ago
Tried now the second time to see if they actually improved their online app as the first time using it I didn't receive an Item as it was 1 of the famous Buy 3 of Sorbet Brand then the cheapest 1 is for free so when I phoned it was explained that their system doesn't show Items with a R0.00 balance and was told to take the online Tax Invoice to a clicks and return the products that was delivered and then ask to buy it again to get the item. (This would not have a big issue, but it was part of a birthday gift.) Then this month I decided to give them another go at this and just to say highly disappointed and when I phoned to find out I was told that the Leadtime are actually 5 Days for orders (P.s. also been informed that Clicks online warehouse and etc staff doesn't work over weekends so it's 5 days workdays.)
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Posted 2 years ago
Ordered perfume on Thursday, 25/11/2021, today is the 1st of December and apparently my delivery will be delayed by a few days. Keep in mind that click and collect deliveries take 1-3 working days but it's been 5 days since I placed my order! I am so disappointed with their service and I will make sure never to recommend Clicks online shopping to anyone. If there's a high number of orders, why not hire more people for deliveries?! Their service is beyond pathetic! Further more, they didn't warn me before I placed my order, why wasn't I told that there may be a delay BEFORE I placed my order?!
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Posted 2 years ago
Dont use Clicks online shopping. I ordered items on the 3rd November, tge website says it will take 3-5 days for delivery. 12 days later Im still waiting. The customer services dept is not interested in helping. Please, DO NOT order from Clicks.
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Posted 2 years ago
Placed an online order to collect at store suppose to take 3 days. Order still shows processing, called the customer service lines 5 times already order is escalated according them but no one can assit or tell me what's the problem. Emailed them as well haven't heard of them yet. No words
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Posted 2 years ago
Clicks is rated 2.0 based on 152 reviews