Clicks Reviews

Name: Clicks
Rating: 2.05

2.1 Rating 231 Reviews

26 %

of reviewers recommend Clicks

Company Reviews

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Metrics

2.1

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Night and Day between Clicks and Dischem online delivery. I’m now past the 4 day mark and from the reviews I’m guessing this could take a while. My parcel has been saying on route for the last 3 days. Pargo is the delivery company and I thought they were more organised than this. My advice is rather order online from Dischem. If they have the items you ordered in the branch you selected as pick up point you can get it the very same day which was my experience. Never again clicks 😤”

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Posted 3 years ago

“Did.not honour three day delivery promise. When I enquired whats happening after 4 days, I was told they will respond in 72 hours Now seven days later after order date I still dont know.whats happening with a simple delivery which shows enroute all the time, with no distinctions to make it easier to assess where the delay is eg delay on toad or at warehouse.I have used other couriers and they deliver on time.Clicks must get their act together because they dont stack up to competition.”

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Posted 3 years ago

“Expect slow delivery and poor customer service.”

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Posted 3 years ago

“Placed order online on the 28th April until today I haven't received anything. I called customer service but they saying nothing just Rubbish”

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Posted 3 years ago

“Clicks do not know what customer service is. Ordered stuff online and paid for it 22.05.03. I had to call them and they told me parcel has been dispatched from Cape Town and afterwards I received and email stated that the parcel has been dispatched from JHB and is on the courier. I called just now and they say there is a delay I would only receive the parcel Thursday or Friday this week. What a bunch of useless people. This is false advertisement of deliveries take place in 3 to 4 days. I am furious and they have the audacity to keep you hanging on their call center lines forever. Never again. They are bad and never will I order online from Clicks again. In comparison with other online stores they are pathetic”

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Posted 3 years ago

“Ordered an airfryer and speakers, @rams courier delivered to my door but the way the parcels/packages(mine and other people's)were being thrown around is beyond me, some packaging was damaged. Tried turning in the speaker, it wouldn't go on. That's the first and the last time I order @clicksOnline”

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Posted 3 years ago

“Its obvious from the reviews that no one should purchase online from Clicks. Bought a product online on 31 March, which should be delivered in 2-3 days. Its is 12 April and haven't received the product. Clicks is just silent, no updates given, no apologies, nothing. on 8 April I called customer care, but they don't answer. So I emailed *********** to enquire. They said they would escalate. 11 April I had not received feedback so I called and again, no answer. I emailed again and their response was to give them another 24 hrs to provide feedback. As if i haven't waited long enough. Of course, they didn't response within 24hrs either. I have advised them that the product I ordered was prescribed by a dermatologist and Im in desperate need of it, but that didn't spark any urgency or concern. It's been 12 days of non delivery, and no explanation whatsoever.”

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Posted 3 years ago

“I’m writing this review with great disappointment I was recently employed with the company till I lost my job on the 15th of December 2021, later the week I can in to sign and sign off my provident fund form and got my service certificate which stated an amount I was expected to get from the provident fund claim I waited for a few week so I can get my pay so I can be able to restart my life and go further my education but 2 months passed when I called in my previous manager to inquire about the issue she referred me to the provident fund division with is a independent company when I called in with the company they told me I had to wait for 6-8week which passed without me getting my payout I made several calls to check in when I’ll get the payout but there was always excuses and what not. Only later last week I got paid but to my surprise I only got R8000 from the R61 000 of which was stated on my service certificate I tried calling in with clicks HR but they never pick up or when they do pick up they tell me that I should wait they’ll transfer me to the relevant department then they placed me on hold for 30mins!! And the call was never picked up till I hung up out of frastration. I really need the money for my tuition and help my family out the pay out I got didn’t even meet not even one of the things I thought I’d do…”

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Posted 3 years ago

“Online purchasing is the worst kind of service there is”

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Posted 3 years ago

“Ordering online is pathetic. My order has been 'out for delivery' since 9 days ago. Still not received and no feedback. Will never use this service again. 0/10 rating from me”

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Posted 3 years ago

“The clicks at the Chilli Lane in Sunninghill has the worst service at the pharmacy. Every time I go there, no matter how long or short the queue, I always wait 10/15min to be served. It’s ridiculous that there aren’t more people there to help. Especially on a Saturday morning.”

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Posted 3 years ago

“Terrible service with the click and collect option! I rather use Dischem they are much more efficient!”

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Posted 3 years ago

“My order status stuck on 'OUT FOR DELIVERY' since from last week, I tried to get in touch with them but still no response. Their courier service is a nightmare, worst out of the rest at least in my opinion and some of you out there. Anyway I think that 1 star rating is way to much for them lets be fair, 0/10 rating will do.”

Helpful Report

Posted 3 years ago

“Ordering online useless still waiting for something ordered 7 days ago”

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Posted 3 years ago

“They say that they deliver within 2 - 3 days. I've been wait for 7 days with no clear communication about the delivery status”

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Posted 3 years ago

“Tried the click and collect app. It was absolutely terrible! I order from the clicks in my home town and the order shipped for JHB only arrived a week after I needed it and to the wrong place. Staff were Completely useless at helping me! Completely put me off your whole store. It took WAY longer than I'd i just went in. Do yourself a favor and use checkers or Woolworths.”

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Posted 3 years ago

“Wilgma Adams was called by the apparent store manager (no name badge) to assist with my exchange request of a Kambrook iron my wife bought which has a ceramic plate which was catching her silk blouses. According to the "manager" this could not be returned as it was used? So I don't quite understand how How can Clicks expects us to support them, as we now have to assume that everything they sell works perfectly and if it's unsuitable or broken it's our problem. Disgusting customer support and absolutely no customer care. Pathetic. Kevin”

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Posted 3 years ago

“No delivery in Polokwane”

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Posted 3 years ago

“Ordered an airfryer of r2000 which was not delivered, instead I got a small box handed to me from the couriers. Seriously? Anyone with a sane mind would know that no airfryer would fit in such a small box. Have been in contact with them 4times emailed numerous times still with no concrete resolution. Their turnaround time to respond to queries is pathetic.”

Clicks 1 star review on 5th January 2022

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Posted 3 years ago

“Call and collect??????? 4 to 6 days????? My parents stay 900m (Bayswater Bloemfontein) from clicks. I am in Cape Town, though pay order and they collect...no prob but 6 days.... No thanx checkers delv 60 min en klaar.”

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Posted 3 years ago

Clicks is rated 2.1 based on 231 reviews