I've had a huge problem with my Clicks rewards card as I did not receive my rewarding points for many years. I went to a Clicks branch to complain. I was told that an unknown person claimed my rewards every second month and that I was not the only person linked to that club card. The person helping me issued me with another Clicks club card. However, two months later another person once again shared that club card with me and I have lost my awards. I was extremely unhappy as I spent between R3000 an R5000 monthly at Clicks. I went to Clicks in Sasolburg which is situated in the Sasolburg Boulevard Shopping Centre. I was pleasantly surprise with the help and assistance that I received from Boris. Boris issued me with a new Clicks club card number. He also rewarded me with my last transactions that wasn't claimed yet. Everytime that I entered Clicks, he followed up to ensure that I was still the only person linked to this card number and that my awards are also being linked to the card. He also cancelled all the previous award cards that was linked to my name at the pharmaceutical devision. Boris was so helpful in my journey of frustration during which I did not receive my rewards. Yesterday he checked again to ensure that I am still the only person using that specific card number. He then issued my new Clicks club card and I will be able to use my awards on the 24th of this month. Boris communicated the process and my concerns to the manager and she is also aware of my problem. They supported me in this process. Yesterday, I also forgot my bank card in the store. Boris gave me a call to inform me. I am really excited about the service that I have received from Boris. He was also the reason that I have moved my chronic medicine prescription from another pharmacy to Clicks. Boris is the reason why I am now a very happy customer of Clicks. Boris has demonstrated an extraordinary quality of service to me. His infectious enthusiasm and abilty to maintain a positive attitude even on the face of my challenges expire me to motivate my friends and family to use Clicks as their preferred company for their shopping in future. I want to thank Boris for his consistent excellent service.