My original order at cliff and pebble was a used lelit bianca at a discount. Unfortunately, the product had parts that were no good and couldn't be shipped. However, Matt messaged me personally to make things right. Instead of a used lelit bianca, he promised to ship a brand new machine for the inconvenience. And to top things off, the product was discounted further. The resolution could not have been made better. Thank you Matt and the cliff&pebble team.
5 months ago
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