Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 236 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 5th December 2024

298

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We often are quick to share the negative experiences we have with the world, and very few times do we stop and share the good experiences we have. This is one of those good experiences. I am fully satisfied with my experience with Cliff and Pebble. From the item availability, to pricing, to delivery. All went super smooth and everything was as described. I would buy from them in a heartbeat. Thank you Matt!”

Helpful Report

Posted 4 months ago

Hi Jose, Thank you so much for your kind words. Matt is our owner and absolutely loves helping customers find the setup that's right for them! The Silvano Evo and Libra grinder look phenomenal in your kitchen. Great latte art as well! We're always here for any questions you may have or simply want to chat espresso! Thank you once again. The Team at Cliff & Pebble

Posted 4 months ago

“3rd grinder and machine purchase. Always a pleasure to do business with Cliff and Pebble.”

Helpful Report

Posted 5 days ago

Hi Stephen, Wow, thank you so much for your loyalty and for sharing your incredible setup with us! 🖤 We’re thrilled to be your go-to for espresso machines and grinders. Your continued trust means the world to us, and we’re always here to help with anything you need. Enjoy your new gear, and happy brewing! Matt l Cliff & Pebble

Posted 5 days ago

“My original order at cliff and pebble was a used lelit bianca at a discount. Unfortunately, the product had parts that were no good and couldn't be shipped. However, Matt messaged me personally to make things right. Instead of a used lelit bianca, he promised to ship a brand new machine for the inconvenience. And to top things off, the product was discounted further. The resolution could not have been made better. Thank you Matt and the cliff&pebble team.”

Helpful Report

Posted 1 week ago

Hi Peter, Thank you so much for your thoughtful and kind words! We're truly sorry for the initial hiccup with your order, but we're thrilled to hear that we could turn things around and provide you with a resolution that exceeded expectations. Your satisfaction is our top priority, and we're so grateful for your trust and understanding throughout the process. We hope your new Lelit Bianca brings you countless perfect espresso moments. If you ever need anything, don’t hesitate to reach out—we're always here to help! Cheers, Matt

Posted 1 week ago

“Sure! Here's a review you can use for Matt and Cliff & Pebble: I recently purchased from Cliff & Pebble, and I couldn’t be happier with my experience. Matt and the team truly care about their customers and go above and beyond to ensure everything is perfect. Their expertise in coffee equipment is unmatched, and the quality of their products is outstanding. From start to finish, the process was smooth, and the customer service was top-notch. It's clear that Matt is passionate about helping coffee enthusiasts like me get the most out of our coffee experience. I highly recommend Cliff & Pebble to anyone looking for exceptional coffee gear and amazing service. Thanks, Matt, for making my coffee journey even better!”

Helpful Report

Posted 2 weeks ago

Hi Carl, Thank you so much for your kind words and for taking the time to share your experience with Cliff & Pebble. It truly means the world to me and the team to hear how happy you are with your purchase and the service you received. As a coffee enthusiast myself, helping others elevate their coffee experience is what drives us every day. I'm thrilled we could be a part of your coffee journey and that everything—from the products to the service—met your expectations. Your recommendation is the highest compliment we could ask for, and it motivates us to keep going above and beyond for all our customers. If you ever need advice, support, or just want to chat about coffee, don't hesitate to reach out. Happy brewing, and thank you again for choosing Cliff & Pebble! Warm regards, Matt Owner, Cliff & Pebble

Posted 2 weeks ago

“Cliff & Pebble was great to work with and order my end-game espresso machine from. My Lelit Bianca v3 that was an open box came timely and in perfect condition! Living in the Midwest, I wanted to support a business closer to me but it was difficult to find a company with a big selection until I found them after a sponsored YouTube video and looked them up. If you’re on the fence about ordering from Cliff & Pebble, DO IT. You won’t regret it. I sure don’t .”

Helpful Report

Posted 3 weeks ago

Thank you so much for your amazing feedback! We're thrilled to hear that your Lelit Bianca V3 arrived in perfect condition and that you're enjoying your "end-game" espresso machine. Supporting our Midwest neighbors means a lot to us, and we're glad we could provide the selection and service you were looking for. f you ever have any questions or need assistance, don't hesitate to reach out. Welcome to the Cliff & Pebble family, and happy brewing! ☕

Posted 3 weeks ago

“I purchased an espresso machine that had an electrical defect out of the box. This seems like something that C&P should take ownership of, but I'm being asked to do a lot of legwork myself with the manufacturer or service professionals. Also, I'm sure it's a busy time, but the responses from support have been pretty slow. I'm not mad at anybody, and nobody has been rude or unprofessional, but I don't consider this to be a good customer experience.”

Helpful Report

Posted 1 month ago

Hi William, Thank you for sharing your experience. We’re truly sorry that your new espresso machine arrived with an issue, and we completely understand how disappointing that is. We work hard to provide the best support possible, and your feedback helps us improve. While we are the retailer and not the manufacturer, we are dedicated to guiding you through the process and doing everything we can to resolve this quickly. For certain brands, we are required to follow specific procedures set by the manufacturer, which sometimes involves additional steps like the customer creating a service ticket directly with the manufacturer. Us doing this would simply put us in the middle making communication go much, much slower. So instead we have the customer reach out to them directly. Please know that our goal is always to make this as smooth as possible, and we’re actively working with the manufacturer to expedite a resolution. Thank you again for your patience and understanding. We’re here to support you and will stay in touch until this is fully resolved.

Posted 1 month ago

“Fantastic customer service and very knowledgable sales team….. the lelit espresso machine and grinder all arrived safely and on time! Thank you cliff and pebble!”

Helpful Report

Posted 1 month ago

Thank you so much for the wonderful feedback! We’re thrilled to hear that your Lelit espresso machine and grinder arrived safely and on time, and that our team could provide the knowledgeable support you deserve. It’s always our goal to make the process as seamless as possible for our customers, and knowing you had a great experience means the world to us. Enjoy your new setup, and don’t hesitate to reach out if you ever have questions. Happy brewing!

Posted 1 month ago

“Matt & the team at Cliff & Pebble were wonderful to work with. They were very responsive and kept me up to date on the status of my order. I would highly recommend this online store to any of my friends looking to get into or upgrade their coffee/espresso setups.”

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic review! We're thrilled to hear that Matt and the team could provide a great experience and keep you informed throughout your order process. Knowing you'd recommend us to your friends truly means a lot, as we strive to make every coffee journey as smooth and enjoyable as possible. We’re here whenever you need us, and we hope you enjoy every cup with your new setup!

Posted 1 month ago

“Excellent customer service. I bought a Lelit Bianca that had a broken gicleur out of the box, so I could not control the pressure. Matt was very responsive, helped me trouble shooting the problem, and we resolved it quickly. Machine works great now! I would definitely order from Cliff and Pebble again!”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words! We're thrilled to hear that you’re happy with your Lelit Bianca and that our team could assist in getting it running smoothly. Matt and the rest of us at Cliff & Pebble are always here to help and ensure our customers enjoy a seamless espresso experience. We look forward to serving you again in the future, and we’re grateful to have you as part of the Cliff & Pebble family. Happy brewing!

Posted 1 month ago

“After debating on the purchase, I finally found a great deal on the Lelit Bianca v3. Hard to beat free shipping, no tax and a 365 day policy. Matt was very helpful and answered any question that I had. 10 out of 10 would recommend.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We’re so glad you found the perfect deal on the Lelit Bianca V3 and that our free shipping, no tax, and 365-day policy helped make your decision easier. Matt enjoyed answering your questions, and we're delighted to know you had such a positive experience. Enjoy every shot of espresso, and please don't hesitate to reach out—10 out of 10 customers like you make our day!

Posted 1 month ago

“Excellent customer service and competitive pricing.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We're thrilled to hear that you enjoyed our customer service and found our pricing competitive. We strive to provide the best experience possible and appreciate having you as a valued customer. Happy brewing, and we look forward to serving you again!

Posted 1 month ago

“I ordered an amazing grinder from Cliff and Pebble. They set themselves apart offering an industry-leading 365-day in-home trial on their premium espresso machines and grinders. The ordering process is simple and was shipped promptly. I will look to buy from Cliff and Pebble in the future.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We're thrilled to hear you're enjoying your new grinder and our 365-day trial. We look forward to helping you with future purchases! Happy brewing! ☕ Joseph l Cliff & Pebble

Posted 1 month ago

“Love cliff and pebble. Great service , prices and followup”

Helpful Report

Posted 1 month ago

Hi Nick, Glad we could help you out! Matt l Cliff & Pebble

Posted 1 month ago

“I was shopping for an espresso machine online to replace the one I’ve had for 15 years. Once I narrowed it down to the Lelit Bianca V3 , I came across the website for Cliff and Pebble. I had a few questions And reached out via phone and got in touch Matt. His knowledge and customer service was over the top and I ended up purchasing two machines from him I highly recommend Cliff and Pebble as Matt. Great buying experience and needless to say I absolutely luv the Lelit. Toby Garcia Albuquerque, NM”

Helpful Report

Posted 1 month ago

Hi Toby, Thank you so much for your kind words and for choosing us at Cliff & Pebble! We're thrilled to hear that you had such a great experience with Matt and that you're loving the Lelit Bianca V3. It's wonderful that you trusted us enough to purchase not one but two machines—your support means the world to us! We’re always here to help, and if you ever need anything or have more questions down the road, don’t hesitate to reach out. Happy brewing, and thanks again for the glowing recommendation! Best, Joseph l Cliff & Pebble

Posted 1 month ago

“Love my LUCCA Solo Espresso Machine and Eureka Libra grinder. The Eureka is a beautiful grinder. The LUCCA transformed my espresso game.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words! We're thrilled to hear that you're loving both the LUCCA Solo Espresso Machine and the Eureka Libra grinder. The Eureka really is a stunning piece of equipment, and we’re glad it’s adding beauty and performance to your coffee setup. It’s also great to know that the LUCCA has transformed your espresso game—there’s nothing like that perfect shot to start the day! If you ever have any questions or need further assistance, don’t hesitate to reach out. Enjoy your coffee journey! ☕✨

Posted 1 month ago

“I recently purchased a coffee grinder from CliffSpebble and couldn't be more satisfied. The price was excellent, the shipping was incredibly fast, and their customer service was outstanding. They were proactive and ensured I had a great experience. Highly recommend!”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with your purchase and our customer service. We take pride in offering fast shipping, great pricing, and ensuring our customers are well taken care of. It’s fantastic to know we hit the mark for you! If you ever need anything else, feel free to reach out. Happy brewing, and thanks again for recommending us! Joseph l Cliff & Pebble

Posted 2 months ago

“I have ordered 3 scales from you but my last one has the incorrect charging cord shipped with it and have still not got this issue resolved”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for your review. We take all reviews incredibly seriously and appreciate you taking the time to voice your displeasure. We've been working with Acaia to see what happened with your latest scale order however take full responsibilty for the error. I've sent you an email detailing how we plan to fix this in detail. Please, as always, do not hesitate to reach out to me directly at any time should you have any questions or further concerns. Matthew Cliff & Pebble

Posted 2 months ago

“Machine arrived in great condition, and at a very reasonable price. Highly recommend shopping with them, and I will definitely be a recurring customer!”

Helpful Report

Posted 2 months ago

Thank you for your wonderful feedback! We’re thrilled to hear that your machine arrived in perfect condition and that you found our pricing reasonable. We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out. Happy brewing!

Posted 2 months ago

“The staff is very helpful nice and accommodating! Definitely will come back when I am to upgrade to higher quality machine 👍”

Helpful Report

Posted 2 months ago

Thank you so much for your kind words! We’re delighted to hear that our team was helpful and accommodating. We’re excited to assist you again when you’re ready for your next upgrade. If you ever have any questions in the meantime, feel free to reach out. Looking forward to helping you find the perfect machine when the time comes! 👍 Matt l Cliff & Pebble

Posted 2 months ago

“I purchased an open box Eureka grinder. It came exactly as described and shipping was timely. I would recommend Cliff & Pebble to anyone looking for quality equipment!”

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Posted 2 months ago

Hi Gwen, When we have open box models, they tend to sell pretty quickly so we're glad you were able to snag one! Thank you so much for your kind words. Please let us know if there's anything else we can do for you. Joseph l Cliff & Pebble

Posted 2 months ago

“Ordering from Cliff & Pebble was a great experience. Good price and no issues with checkout or shipping.”

Helpful Report

Posted 3 months ago

Thank you so much for the kind words! We're happy to hear that your experience with us was seamless, from checkout to shipping. Providing great prices and a smooth shopping process is what we aim for, and it’s wonderful to know we delivered that for you. If you ever need anything else, we’re here to help! Matthew l Cliff & Pebble

Posted 3 months ago

Cliff & Pebble is rated 4.9 based on 236 reviews