“I looked high and low for the Baratza Virtuoso Plus. Places were either out of stock, had long wait times for delivery or charged delivery fees. Not only was the delivery free but they didn’t charge tax! Plus I ordered late on a Friday and had it the following Thursday!”
“Absolute fantastic service from Cliff & Pebble! I ordered a Lelit Bianca V2 from them after reading a pleasurable review on reddit.com/r/espresso. I was in the market for a Bianca, and didn't know who to order from for the best customer support. In the end, I went with Cliff!
The machine came faster than expected in the mail to the west coast. Unfortunately, upon delivery the water tank was dented from shipping. I contacted support and immediately Matthew had another tank on the way! When I then replaced the tank, I realized that the back panel was also damaged. Again, Matthew was very quick to respond and sent me a new back panel. Now, I have a beautiful, non-dented machine, and could not be happier!
Thanks for the amazing customer support, Cliff & Pebble, and especially thanks for Matthew! I love the Bianca, and am glad I found your shop!”
Thank you, Topher! Matthew is one of our owners/founder and always inserts himself when things go wrong - in your case - shipping damage! Please be sure to let us know of there's anything else we can do.
Cliff & Pebble Espresso Expert.
“Good customer service, patient with explanation, provided discount code that not all prosumer espresso dealers do, great to deal with, appreciate the service. Eureka Mignon XL grinder is a great looking machine next to my Appartamento!”
Thank you for your review. Due to restrictions from our manufacturers, certain brands are excluded from our coupon codes. This is most likely the reason why your code did not work. In any case, please contact us and we'll make it right the best we can!
Cliff & Pebble Espresso Expert
“Because everything went smooth I have not more than "excellent" to say. You had Eureka XL available when the others did not and I was given 10% off. Cannot ask for more, we wish you all the best and will stay loyal customers.”
“Very pleased with my experiences with Cliff & Pebble. They do what they say they will do and I feel they really go beyond in order to satisfy and make the customer feel satisfied and having the right products. I'm delighted to do business with them and they are my first company that I go to for products they handle. Thanks to everyone at Cliff and Pebble!”
Thank you for your review. The manufacturer of your grinder no longer includes hard copy manuals with their products, unfortunately. They are, however, available online and we've directly emailed you a link to it. As always, you are free to contact us at any time should you have any questions or need help with your new gear! (800) 410-8867 or email@example.com (please be sure to include your 4-digit order number in the subject line).
Cliff & Pebble Espresso Expert
“Excellent customer service from Matt and Sara. Matt was very helpful and took the time to answer questions. Fast email response and excellent communication all around. Highly recommend this wonderful company.”
“Buying from Cliff and Pebble was a very good experience. They really seem to care about their customers, answering email queries in seconds. Shipping was very fast and the espresso machine came extremely well packed. With the 5% off for a first order, their price was the best available.”
“Cliff and Pebble was great. Matt who helped me pick out my Rocket was knowledgeable, friendly and patient with a sometimes grumpy old guy.
My only recommendation is do not use FedEx. I am sure this is a business decision, but I was so angry at FedEx that I considered cancelling my order. I know you need to partner with someone for shipping, but the FedEx experience is most unpleasant.
Thank you, Peter!
We work directly with both FedEx and UPS among other commercial carriers to ensure orders arrive as quickly as possible in perfect condition. The experience you had is incredibly rare however I'm happy we were able to take care of it quickly!
Tim - Cliff & Pebble Shipping Manager (Seattle, WA)
“I never heard of Cliff and Pebble before my wife found a coffee bean grinder on it's web site. We paid more than I thought we should have for the grinder, however after using it, "it's a great piece of gear," as we'd say in the Marine Corps. Nothing but happy over the process and the product.”
“This is a solid company. They respond to your emails very quickly with the answer. They have a return policy that many companies don’t because of the other companies hidden fees. Great place. It’s a buy.”