Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 372 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 6th June 2026

329

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being new to the world of expresso, it was a pleasure working with Cliff and Pebble. Their team was able to answer my questions and assist with my purchase. Will definitely be a return customer!”

Cliff & Pebble 5 star review on 30th January 2025

Helpful Report

Posted 1 year ago

Welcome to the world of espresso! ☕️✨ We're so glad to hear you had a great experience with us, and we truly appreciate your kind words. Helping you find the perfect machine is what we love to do! If you ever have more questions or need any accessories to enhance your setup, we're always here. Enjoy your espresso journey, and we can't wait to serve you again! Cheers! ☕️🔥

Posted 1 year ago

“Pricing was so aggressive I was concerned it might be a scam. Also, didn't have to pay sales tax in my state (CA). Delivery was before expectation. My new expresso machine arrived in great shape, fast, and at a great price - what more can you ask for?”

Helpful Report

Posted 1 day ago

We'll take that as a compliment! We've been at this since 2015 and work hard to offer the best prices possible, so we're glad it paid off. Really happy the machine arrived quickly and in great shape. Enjoy every shot! Matt & the Cliff & Pebble Team

Posted 23 hours ago

“I found C&P through internet recommendations -- I was looking for a retailer of higher end espresso equipment with strong commitment to ongoing customer service. In full transparency, I had some real challenges related to C&P's strict policy requiring live signature for delivery of items over a certain dollar amount (you should make sure you can be home all day on your scheduled delivery date). It was frustrating and almost comical for me in the end. But to C&P's credit, the owner, Matt, was very responsive and communicative during the process. And the machine finally arrived (Lelit Elizabeth) and is magnificent. I have high hopes for the customer/supplier relationship going forward.”

Helpful Report

Posted 2 days ago

Hi Michael, Thank you so much for the thoughtful review and for your patience throughout the delivery process. We completely understand the frustration — and we do want to be transparent: a required signature on an $1,800 machine is something we'll never waive, as much for our customers' protection as our own. We're really glad it all worked out in the end and that the Elizabeth has been magnificent — because it truly is. We look forward to a long relationship and are always here whenever you need us! Matt & the Cliff & Pebble Team

Posted 1 day ago

“Great website”

Helpful Report

Posted 5 days ago

“Great customer service and advice when i was getting started!”

Helpful Report

Posted 2 weeks ago

Thank you so much — that's exactly what we're here for! Really glad we could help get you started on the right foot. Enjoy every shot! Matt & the Cliff & Pebble Team

Posted 2 weeks ago

“Fast shipping and a joy to work with. The sales rep took the time to answer my questions and handled my order from start to finish. They made me feel like a valued customer and really worked for my business.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the kind words — this is exactly the experience we strive to create for every customer. We truly appreciate your support and look forward to being here for you again! Matt & the Cliff & Pebble Team

Posted 2 weeks ago

“Joseph was great and responsive to my questions!”

Helpful Report

Posted 2 weeks ago

Thank you so much — we'll make sure Joseph sees this! We're lucky to have him. Enjoy your setup! Matt & the Cliff & Pebble Team

Posted 2 weeks ago

“Great customer support. Every email I sent was answered promptly with as much assistance as I could have hoped for. Will definitely be a repeat customer.”

Helpful Report

Posted 2 weeks ago

Thank you so much — we truly appreciate the kind words and your support! We look forward to being here for you whenever you need us. Matt & the Cliff & Pebble Team

Posted 2 weeks ago

“On time delivery and great customer service.”

Helpful Report

Posted 3 weeks ago

Thank you — we really appreciate it! ☕ Matt & the Cliff & Pebble Team

Posted 3 weeks ago

“Quick shipping on a really good grinder that is not easily available for order anywhere else.”

Helpful Report

Posted 3 weeks ago

Thank you so much! We work hard to carry products that are tough to find elsewhere, and getting them to you quickly is just as important. Really appreciate the support! Matt & the Cliff & Pebble Team

Posted 3 weeks ago

“C&P was really awesome. Quick responses to questions, a great deal and a great product, Highly recommended. And I would certainly buy from them again.”

Helpful Report

Posted 3 weeks ago

Thank you so much — we really appreciate the kind words and your support! We look forward to being here for you whenever you need us. Matt & the Cliff & Pebble Team

Posted 3 weeks ago

“Couldn’t be happier with my purchase Cliff and pebble had the lowest price on the Internet on a DF 54 grinder and this thing is a beast. The reason the price was lower is because he couldn’t ship right away, but even with that being said they still shipped it way ahead of their timeframe top notch.”

Helpful Report

Posted 4 weeks ago

Thank you so much for this! Really glad we were able to get it out ahead of schedule — that's always the goal. The DF54 is a fantastic grinder and we hope it serves you well for years to come. We appreciate the support! Matt & the Cliff & Pebble Team

Posted 2 weeks ago

“I ordered both the DF64 and Turin espresso scale. They arrived well packed and in a timely fashion at a fair price. The ordering process was quick and easy. Matt was most helpful with insights and in expediting the purchase. I highly recommend this establishment.”

Helpful Report

Posted 1 month ago

Thank you so much for this! The DF64 and Turin scale is a fantastic combo and we're glad the ordering experience matched the quality of the products. Matt & the Cliff & Pebble Team

Posted 1 month ago

“Cliff and Pebble was mostly great. Great selection of products, and I LOVE my Lelit Bianca. The only opportunity for them is to communicate better about shipping timing. The site advertises that most things arrive in 2-6 days, but my machine wasn’t shipped for 4 days and then took a week. I learned they were bench testing it, but because they didn’t communicate that, I did a lot of waiting and wondering. So I just recommend better communication between purchase and shipment for machines. But now that it’s here, it’s amazing!”

Helpful Report

Posted 1 month ago

Thank you so much for the kind words and the thoughtful feedback — we're thrilled you're loving the Bianca V3! You make a completely fair point about communication, and we appreciate you taking the time to share it. We do bench test all machines prior to shipment to ensure everything arrives in perfect working order, and you're right that we should be proactively communicating that so customers know exactly what to expect and when. We're taking this to heart. Enjoy every shot! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Good service. Item arrived early”

Helpful Report

Posted 1 month ago

Happy it arrived early! Thank you for taking the time to leave a review. It is truly appreciated. Matt & the Cliff & Pebble Team

Posted 1 month ago

“Very good service”

Helpful Report

Posted 1 month ago

Thank you so much — we really appreciate it! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Purchasing my new Lelit Bianca V3 from Cliff & Pebble was yet another outstanding experience from start to finish. This now marks my sixth purchase from Cliff & Pebble, ranging from espresso machines and grinders to accessories such as portafilters and, most recently, an Acaia Lunar scale. Across every purchase, their ordering process has consistently been efficient, smooth, and reliable. Joseph and Matt were exceptional throughout the entire process. Their knowledge, responsiveness, and genuine commitment to customer satisfaction made this latest upgrade seamless and stress-free. They were always readily available to answer my questions—whether by phone or online chat—which made the experience feel highly personalized and supportive. They took the time to provide thoughtful guidance, ensuring I felt confident every step of the way. Investing in high-end espresso equipment is a significant decision, and having a trusted retailer like Cliff & Pebble, backed by professionals like Joseph and Matt, makes all the difference. Their professionalism, accessibility, and dedication to customer service continue to set them apart. I couldn’t be happier with both my new machine and the consistently exceptional service I’ve received over multiple purchases. Whether you’re purchasing your first piece of premium espresso equipment or expanding your setup, Cliff & Pebble delivers a level of expertise, efficiency, and customer care that is truly second to none.”

Helpful Report

Posted 1 month ago

Six purchases — that truly means everything to us. Thank you so much for your continued trust and for taking the time to share this. It's an absolute pleasure working with you, and shoutout to Joseph for the kind words as well. The Bianca V3 is going to serve you beautifully for years to come. We're always here whenever you need us! Matt & the Cliff & Pebble Team

Posted 1 month ago

“I’ve purchased five espresso machines over the past seven years from Cliff & Pebble, and I can confidently say they’ve been fantastic every time. Several of these machines were for family friends, and everyone has been extremely happy with both the products and the service. Matt, the owner, consistently provides excellent customer support whenever we call for troubleshooting or advice. It’s rare to find a company that stands behind their customers long after the purchase, and Cliff & Pebble truly does. Highly recommend them to anyone looking for quality espresso equipment and reliable support.”

Helpful Report

Posted 1 month ago

Wow — five machines! That truly means the world to us and is exactly why we do what we do. Thank you for your continued trust and for sharing the love with family and friends. Comments like this remind us why the personal touch matters. We'll always be here for you! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Matt and his team were great to work with. Their pricing is fair and very competitive, and their product support is responsive and courteous. I’m so glad I chose to go with Cliff & Pebble when I purchased my Lelit Elizabeth. I can’t recommend them enough and I look forward to doing business with them in the future.”

Helpful Report

Posted 1 month ago

Thank you so much for the kind words, this truly means a lot to us! The Elizabeth is a fantastic machine and we're so glad you're enjoying it. We look forward to being here for you whenever you need us. Welcome to the family! Matt & the Cliff & Pebble Team

Posted 1 month ago

“I bought a few things from Cliff & Pebble, including my Lelit Bianca and my Turin DF 83 v (v3). The experience has always been smooth and pleasant. Even when the grinder shipment was delayed from the supplier, they made sure to provide regular updates and also gave me options in case I didn’t want to wait any further. I highly recommend buying your coffee gear from this place!”

Helpful Report

Posted 2 months ago

Thank you so much for this — and for your patience during that grinder delay! That's exactly how we want to handle situations like that, so it means a lot to hear it landed well. The Bianca and DF83V is a phenomenal setup and you're going to enjoy it for years to come. Really appreciate the recommendation! Matt & the Cliff & Pebble Team

Posted 2 months ago

“Good communication and good price. Shipping was slightly slow. Overall pleased.”

Helpful Report

Posted 2 months ago

Thank you so much for the kind words and for your patience! Your order came in while most of our small team was in San Diego at World of Coffee 2026 meeting with our Italian brand partners — so we appreciate you bearing with us on the slight delay. It's that kind of relationship-building that helps us bring the best machines and support to our customers. Really glad you're pleased overall and hope to earn that 5th star next time! Matt & the Cliff & Pebble Team

Posted 2 months ago

Cliff & Pebble is rated 4.9 based on 372 reviews