“Excellent customer service from Matt and Sara. Matt was very helpful and took the time to answer questions. Fast email response and excellent communication all around. Highly recommend this wonderful company.”
“Buying from Cliff and Pebble was a very good experience. They really seem to care about their customers, answering email queries in seconds. Shipping was very fast and the espresso machine came extremely well packed. With the 5% off for a first order, their price was the best available.”
Posted 2 weeks ago
Thank you for your review, Eran. Super glad we could help!
“Cliff and Pebble was great. Matt who helped me pick out my Rocket was knowledgeable, friendly and patient with a sometimes grumpy old guy.
My only recommendation is do not use FedEx. I am sure this is a business decision, but I was so angry at FedEx that I considered cancelling my order. I know you need to partner with someone for shipping, but the FedEx experience is most unpleasant.
Posted 1 month ago
Thank you, Peter!
We work directly with both FedEx and UPS among other commercial carriers to ensure orders arrive as quickly as possible in perfect condition. The experience you had is incredibly rare however I'm happy we were able to take care of it quickly!
Tim - Cliff & Pebble Shipping Manager (Seattle, WA)
“I never heard of Cliff and Pebble before my wife found a coffee bean grinder on it's web site. We paid more than I thought we should have for the grinder, however after using it, "it's a great piece of gear," as we'd say in the Marine Corps. Nothing but happy over the process and the product.”
“This is a solid company. They respond to your emails very quickly with the answer. They have a return policy that many companies don’t because of the other companies hidden fees. Great place. It’s a buy.”
“The item was sent to a different state. I emailed Cliff and Pebble, there was no reply received from them. I waited for a few days more, the package arrived.”
Posted 2 months ago
Thank you for your review! Your item was never sent to the wrong state. You were unfortunately provided the wrong tracking number. We take full responsibility for this and remedied it the second we saw your email to us. If we did not respond to your email I can assure you this was unintentional as we first wanted to make sure we got you correct tracking information!
Please let us know if there's anything else we can do.
Cliff & Pebble
“We ordered a La Spaziale Mini Vivaldi II and a Baratza 270WI grinder after our Saeco super automatic machine broke. We were immediately impressed by the fast shipping. My husband was a barista in Italy for many years, so we were surprised by the initial learning curve. But after a call to Cliff & Pebble and a very patient gentleman, we are now producing outstanding espresso. Thanks for the excellent shopping experience and the amazing customer service after the purchase!!”
“To start, the response time is phenomenal. For those of you that are exploring several option in this market, you probably know that several companies are almost impossible to get a hold of by phone. Cliff & Pebble were kind, patient, and fast!
And I love the 30 days risk free trial!”