Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 257 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

Write Your review

Tell us how Cliff & Pebble made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cliff & Pebble 5 star review on 8th February 2025

305

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We often are quick to share the negative experiences we have with the world, and very few times do we stop and share the good experiences we have. This is one of those good experiences. I am fully satisfied with my experience with Cliff and Pebble. From the item availability, to pricing, to delivery. All went super smooth and everything was as described. I would buy from them in a heartbeat. Thank you Matt!”

Cliff & Pebble 5 star review on 2nd August 2024

Helpful Report

Posted 9 months ago

Hi Jose, Thank you so much for your kind words. Matt is our owner and absolutely loves helping customers find the setup that's right for them! The Silvano Evo and Libra grinder look phenomenal in your kitchen. Great latte art as well! We're always here for any questions you may have or simply want to chat espresso! Thank you once again. The Team at Cliff & Pebble

Posted 8 months ago

“Order and delivery was smooth, everything as expected so far.”

Helpful Report

Posted 2 days ago

Hi Girish, Happy we could help! Joseph l Cliff & Pebble

Posted 1 day ago

“It is a great purchase experience. The responses from Matt are timely.”

Helpful Report

Posted 2 weeks ago

Hi Xuan! Thank you for taking the time to leave a review. Glad I could help! As always, please never hesitate to reach out should you have any questions or need assistance. Matt l Cliff & Pebble

Posted 1 week ago

“Great service and price. Fast delivery.”

Helpful Report

Posted 2 weeks ago

Hi Ryan, Thank you for taking the time to leave a review! Glad we could help. Joseph l Cliff & Pebble

Posted 2 weeks ago

“Ordered a grinder that experienced delays. Reached out to customer service multiple times with questions, revising the order, etc. Joseph has been incredibly helpful and knowledgeable. I plan on coming back to Cliff and Pebble for the customer service alone. Plus that year long warranty is a huge consideration when making a $1500 purchase!”

Helpful Report

Posted 2 weeks ago

Hi there! Thank you for the kind words and I'm happy we were able to assist! Joseph l Cliff & Pebble

Posted 2 weeks ago

“Good purchase experience and customer service for a minor problem. Would buy her again.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave a review. We're glad we were able to help!

Posted 3 weeks ago

“Excellent customer service”

Helpful Report

Posted 1 month ago

Hi! Thank you for leaving a review. Happy Brewing! Joesph l Cliff & Pebble

Posted 1 month ago

“Ordered my eureka grinder and was shipped and delivered by the estimated date! Came in great! Thank you!”

Helpful Report

Posted 1 month ago

Hi Franshesca, Thank you for leaving a review! I'm glad we were able to help get you a grinder quickly. Happy Brewing! Joseph l Cliff & Pebble

Posted 1 month ago

“Phenomenal grinder! Super quiet and fast grinding. I use it only for espresso and it’s been incredible. Highly recommend. Absolutely love the 365-Day-In-Hime Trial! Peace of mind!”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that you're loving the Eureka Zero for your espresso setup. Its quiet operation and speed definitely make it a standout grinder! If you ever need any tips or accessories to enhance your experience even further, feel free to reach out. Happy brewing! Joseph l Cliff & Pebble

Posted 1 month ago

“GREAT service, so responsive and helpful!”

Helpful Report

Posted 2 months ago

Thank you, Kayla! I'm glad we were able to help out. Matthew l Cliff & Pebble

Posted 1 month ago

“Love the ECM PID espresso machine and LOVE Matt’s support in choosing one. Still need some practice but will buy from Cliff and pebble again in the future! They have a great return policy. Great customer service and great shipping.”

Helpful Report

Posted 2 months ago

Thank you so much for your kind words, Ursula! I'm thrilled to hear that you’re loving your machine. It takes a little practice, but we have no doubt you’ll be pulling amazing shots in no time! If you ever need tips or have any questions, we’re always here to help. Looking forward to chatting again in the future—happy brewing! Matt l Cliff & Pebble

Posted 2 months ago

“Very please with my new grinder. Order process was easy and shipping was super fast!”

Helpful Report

Posted 2 months ago

Hi Mark! Thank you for your review! We're so glad to hear you're enjoying your new grinder and that your experience with ordering and shipping was smooth and fast. Happy grinding, and if you ever need anything, we're here to help! Matt l Cliff & Pebble

Posted 2 months ago

“What a game changer at an affordable price. The stepless control really helps control the timing and pressure of my espresso shots. I have had very little issues with retention of grinds as long as I spritz my beans with water before grinding.”

Helpful Report

Posted 2 months ago

“The Cliff and Pebble team were very helpful with all of my questions and issues with my initial shipment. They communicate well and are very nice people. I would buy from them again.”

Helpful Report

Posted 2 months ago

Hi Myles, Thank you for your kind words! We're glad we could assist with your questions and ensure everything went smoothly. We truly appreciate your support and look forward to serving you again! ☕🚀 Joseph l Cliff & Pebble

Posted 2 months ago

“Cliff and Pebble were extremely easy to purchase from. Shipping and customer service were fast. I love my Rocket Cinquantotto and Eureka Oro mignon XL. Upgraded from an appartamento and a Faustino grinder. I couldn’t be more pleased with my decision to purchase from C&P”

Helpful Report

Posted 2 months ago

Hi David, Great setup! 🎉 Thank you for sharing your experience and for trusting us with your upgrade. The Rocket Cinquantotto and Eureka Oro Mignon XL make an amazing duo, and we’re thrilled to hear you’re loving them! If you ever need anything, we’re always here to help. Enjoy your espresso journey! ☕✨ – The Cliff & Pebble Team

Posted 2 months ago

“Being new to the world of expresso, it was a pleasure working with Cliff and Pebble. Their team was able to answer my questions and assist with my purchase. Will definitely be a return customer!”

Helpful Report

Posted 3 months ago

Welcome to the world of espresso! ☕️✨ We're so glad to hear you had a great experience with us, and we truly appreciate your kind words. Helping you find the perfect machine is what we love to do! If you ever have more questions or need any accessories to enhance your setup, we're always here. Enjoy your espresso journey, and we can't wait to serve you again! Cheers! ☕️🔥

Posted 3 months ago

“Cliff and Pebble has been hands-down one of the best customer service experiences I’ve ever had. I ordered the silver/copper Rocket Appartamento, but it went out of stock shortly after my purchase. When I reached out to the team, they gave me plenty of options to make it right. One of those options was upgrading me to the TCA Rocket Appartamento in the same silver/copper color, which I happily went with. I couldn’t be happier with my new espresso machine and the amazing support I got from the Cliff and Pebble team!”

Helpful Report

Posted 3 months ago

Hi David! Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. While we’re sorry the Appartamento went out of stock, we’re glad we could find a solution that left you happy and enjoying your new espresso machine! Customer satisfaction is our top priority, and it means the world to us to know we exceeded your expectations. We hope your TCA brings you countless delicious espressos and happy mornings. If you ever need anything else or have questions about your machine, don't hesitate to reach out – we’re always here to help. ☕✨ Cheers to many great brews ahead! The Cliff & Pebble Team

Posted 3 months ago

“I've purchased several times from Cliff & Pebble because of their fantastic return policy (although I've not had reason to utilize it) and the peace of mind that your product is tested prior to shipping.”

Helpful Report

Posted 3 months ago

Hi David, Thank you so much for your kind words and for being a loyal Cliff & Pebble customer! We’re thrilled to hear that our return policy and pre-shipping testing provide you with peace of mind—it’s exactly what we strive for. While we hope you never need to use the return policy, it’s great to know it’s there for you. Your support means the world to us, and we look forward to serving you again soon! Joseph l Cliff & Pebble

Posted 3 months ago

“Best customer service! They actually pick up the phone when you call them :)”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words! We're thrilled you appreciate our tax-free (to most States) perk—one of the many benefits of being a small, family-owned business. We love being able to offer little extras like this to make your experience even better. Happy brewing! ☕😊

Posted 3 months ago

“Purchased a lilet Bianca V3 from Cliff and Pebble. Some delays with Shipping but Matthew responded quickly to my enquiry. Very happy with purchase and would definitely buy from them again.”

Helpful Report

Posted 3 months ago

Hi Colla! Thank you so much for your kind words and for choosing Cliff & Pebble for your Lelit Bianca V3 purchase! We sincerely apologize for the delays with shipping, but we're thrilled to hear that Matthew was able to assist you quickly. We're delighted that you're happy with your new machine, and we truly appreciate your patience and understanding. It means the world to us that you'd consider buying from us again—if there's anything more we can do for you, don’t hesitate to reach out. Happy brewing, and enjoy your Lelit Bianca V3! ☕✨ Joseph l Cliff & Pebble

Posted 3 months ago

“Emailed C and P and they were so helpful with ordering and shipping. They don’t charge tax it’s such a no brainer !! My machine works well and I’m enjoying lattes all day everyday. Would only recommend C and P to my friends.”

Helpful Report

Posted 4 months ago

Hi Nelson, Thank you so much for your kind words and for choosing Cliff & Pebble! We're thrilled to hear you had a great experience with our team and that you're loving your new machine. There's nothing better than enjoying lattes all day, every day! 😊 Your recommendation to friends means the world to us, and we're here anytime you need assistance or have questions. Cheers to many more delicious coffee moments! ☕✨ Joseph l Cliff & Pebble

Posted 4 months ago

Cliff & Pebble is rated 4.9 based on 257 reviews