Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 384 Reviews

97 %

of reviewers recommend Cliff & Pebble

4.9

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 6th June 2026

329

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being new to the world of expresso, it was a pleasure working with Cliff and Pebble. Their team was able to answer my questions and assist with my purchase. Will definitely be a return customer!”

Cliff & Pebble 5 star review on 30th January 2025

Helpful Report

Posted 1 year ago

Welcome to the world of espresso! ☕️✨ We're so glad to hear you had a great experience with us, and we truly appreciate your kind words. Helping you find the perfect machine is what we love to do! If you ever have more questions or need any accessories to enhance your setup, we're always here. Enjoy your espresso journey, and we can't wait to serve you again! Cheers! ☕️🔥

Posted 1 year ago

“Excellent shipping. Product came in excellent condition and surprised at how quickly it arrived.”

Helpful Report

Posted 15 hours ago

Really glad it arrived quickly and in great shape. Enjoy it! Matt & the Cliff & Pebble Team

Posted 12 hours ago

“Matt is great and super helpful! Glad to support Cliff and Pebble”

Helpful Report

Posted 17 hours ago

That means a lot — thank you! The support goes both ways. ☕ Matt & the Cliff & Pebble Team

Posted 12 hours ago

“Cliff and Pebble made it easy to decide which grinder I needed by providing relevant details about each machine and even offered me a discount code for my first purchase. I highly recommend them!”

Helpful Report

Posted 17 hours ago

Glad we could make the decision easier — that's exactly what we're here for. Enjoy! Matt & the Cliff & Pebble Team

Posted 12 hours ago

“Unfortunately Cliff & Pebble fell short with this one. I ordered both an espresso machine and a grinder. The espresso machine was delayed in shipping without my knowledge while the grinder was on back order, which I was also not made aware of. After reaching out to the team, the espresso machine was mailed. However, I continue to have to reach out regarding updates on the grinder. After ordering it without any indication that it was back ordered, I was then told it was back in stock and would be shipped within a few days. After waiting with no shipping update, I then reached out again and was told most recently that the grinder is now back ordered until “Mid August”. Today is August 12th and I have still not received a single update from Cliff & Pebble about this order. The grinder was purchased July 16. This has been both a frustrating and disappointing experience. I do not plan on purchasing from Cliff & Pebble again in the future.”

Helpful Report

Posted 1 day ago

Hi Michelle, We’re sorry you’re disappointed with your experience, but we do want to clarify a few important details regarding this order. At the time your grinder was purchased on July 16, the product page specifically stated “Backordered. Please contact us for lead time.” The grinder was not represented as being in stock when the order was placed. You later contacted us via live chat regarding your order, at which time we confirmed that the grinder was on backorder. During that conversation, you asked if we could release and ship the espresso machine separately rather than hold the entire order until the grinder became available. We were happy to accommodate that request and released the machine for shipment. When you contacted us again via live chat for an update on the grinder, we again provided the most current backorder information available to us. Unfortunately, expected restock dates can change based on updates from the distributor and US border, which is why the product page directs customers to contact us for current lead times before ordering. We completely understand that waiting for a backordered product is frustrating, and we’re sorry the wait has been longer than anticipated. That said, we do want to be clear that the grinder’s backorder status was disclosed on the product page prior to purchase, and our team has provided the latest information available each time you’ve contacted us. Matt & the Cliff & Pebble Team

Posted 1 day ago

“Everything worked perfectly. 100% recommended.”

Helpful Report

Posted 5 days ago

Love to hear it — thank you! Enjoy every shot. Matt & the Cliff & Pebble Team

Posted 3 days ago

“Cliff and Pebble provides amazing support and service, and their year trade up program protects your investment. One of the best experiences ai' e ever had. I look forward to being a customer for years to come.”

Helpful Report

Posted 1 week ago

Thank you so much — this made our day! The trade-up program is one of our favorite things we offer, and it means a lot to hear it's landing the way we intended. We'll be here whenever you're ready for that next upgrade. Matt & the Cliff & Pebble Team

Posted 1 week ago

“Great team to work with super satisfied”

Helpful Report

Posted 3 weeks ago

Enjoy the new gear, and thanks again for choosing us! Matt & the Cliff & Pebble Team

Posted 3 weeks ago

“Staff was great to deal with (Awesome to talk to a human who wants to be helpful, not just a chatbot), and was able to give me good information about their open-box program. I ended up purchasing a grinder through this program - Packaging was a bit worse for wear (no extra box around the grinder's production box), but the contents inside were in great condition. Given the price, I can't complain. Would happily do business with Cliff and Pebble again!”

Helpful Report

Posted 4 weeks ago

We'll always pick up the phone! Really glad the Espresso Vault worked out and that the grinder is in great shape. Your note about the outer packaging is well taken and something we'll look at. Thanks for the kind words and we look forward to having you back! Matt & the Cliff & Pebble Team

Posted 4 weeks ago

“Helpful and responsive team (with quick delivery). Highly recommend.”

Helpful Report

Posted 1 month ago

Thank you, Brian. Happy to hear we were able to assist! Matt & the Cliff & Pebble Team

Posted 4 weeks ago

“Pleasure to work with when I ordered the wrong part.”

Helpful Report

Posted 1 month ago

Enjoy the new gear, and thanks again for choosing us! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Great service and incredibly fast shipping. Will buy from again. Many thanks.”

Helpful Report

Posted 1 month ago

Really appreciate you taking the time to leave this. Fast shipping is something we work hard at, so it's great to hear it landed well. Enjoy the new gear, and thanks again for choosing us. Matt & the Cliff & Pebble Team

Posted 1 month ago

“Absolutely so easy, Cliff and pebble matched me with the perfect machine and grinder for me. The legato v2 is a fantastic machine and I love it paired with the df64 grinder. Pulled beautiful shots right out of the box”

Cliff & Pebble 5 star review on 23rd June 2026

Helpful Report

Posted 1 month ago

This is exactly what we love to hear! The Legato V2 and DF64 is such a great pairing and it sounds like you hit the ground running. Beautiful shots right out of the box — enjoy every single one! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Pricing was so aggressive I was concerned it might be a scam. Also, didn't have to pay sales tax in my state (CA). Delivery was before expectation. My new expresso machine arrived in great shape, fast, and at a great price - what more can you ask for?”

Helpful Report

Posted 1 month ago

We'll take that as a compliment! We've been at this since 2015 and work hard to offer the best prices possible, so we're glad it paid off. Really happy the machine arrived quickly and in great shape. Enjoy every shot! Matt & the Cliff & Pebble Team

Posted 1 month ago

“I found C&P through internet recommendations -- I was looking for a retailer of higher end espresso equipment with strong commitment to ongoing customer service. In full transparency, I had some real challenges related to C&P's strict policy requiring live signature for delivery of items over a certain dollar amount (you should make sure you can be home all day on your scheduled delivery date). It was frustrating and almost comical for me in the end. But to C&P's credit, the owner, Matt, was very responsive and communicative during the process. And the machine finally arrived (Lelit Elizabeth) and is magnificent. I have high hopes for the customer/supplier relationship going forward.”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you so much for the thoughtful review and for your patience throughout the delivery process. We completely understand the frustration — and we do want to be transparent: a required signature on an $1,800 machine is something we'll never waive, as much for our customers' protection as our own. We're really glad it all worked out in the end and that the Elizabeth has been magnificent — because it truly is. We look forward to a long relationship and are always here whenever you need us! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Great website”

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Posted 1 month ago

Thank you! We take pride in our website and are constantly looking to improve it. I'm glad you like it! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Great customer service and advice when i was getting started!”

Helpful Report

Posted 2 months ago

Thank you so much — that's exactly what we're here for! Really glad we could help get you started on the right foot. Enjoy every shot! Matt & the Cliff & Pebble Team

Posted 2 months ago

“Fast shipping and a joy to work with. The sales rep took the time to answer my questions and handled my order from start to finish. They made me feel like a valued customer and really worked for my business.”

Helpful Report

Posted 2 months ago

Thank you so much for the kind words — this is exactly the experience we strive to create for every customer. We truly appreciate your support and look forward to being here for you again! Matt & the Cliff & Pebble Team

Posted 2 months ago

“Joseph was great and responsive to my questions!”

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Posted 2 months ago

Thank you so much — we'll make sure Joseph sees this! We're lucky to have him. Enjoy your setup! Matt & the Cliff & Pebble Team

Posted 2 months ago

“Great customer support. Every email I sent was answered promptly with as much assistance as I could have hoped for. Will definitely be a repeat customer.”

Helpful Report

Posted 2 months ago

Thank you so much — we truly appreciate the kind words and your support! We look forward to being here for you whenever you need us. Matt & the Cliff & Pebble Team

Posted 2 months ago

“On time delivery and great customer service.”

Helpful Report

Posted 2 months ago

Thank you — we really appreciate it! ☕ Matt & the Cliff & Pebble Team

Posted 2 months ago

Cliff & Pebble is rated 4.9 based on 384 reviews