Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 359 Reviews

97 %

of reviewers recommend Cliff & Pebble

4.9

Based on 359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 15th March 2026

325

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being new to the world of expresso, it was a pleasure working with Cliff and Pebble. Their team was able to answer my questions and assist with my purchase. Will definitely be a return customer!”

Cliff & Pebble 5 star review on 30th January 2025

Helpful Report

Posted 1 year ago

Welcome to the world of espresso! ☕️✨ We're so glad to hear you had a great experience with us, and we truly appreciate your kind words. Helping you find the perfect machine is what we love to do! If you ever have more questions or need any accessories to enhance your setup, we're always here. Enjoy your espresso journey, and we can't wait to serve you again! Cheers! ☕️🔥

Posted 1 year ago

“Good service. Item arrived early”

Helpful Report

Posted 21 hours ago

Happy it arrived early! Thank you for taking the time to leave a review. It is truly appreciated. Matt & the Cliff & Pebble Team

Posted 15 hours ago

“Very good service”

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Posted 6 days ago

Thank you so much — we really appreciate it! Matt & the Cliff & Pebble Team

Posted 4 days ago

“Purchasing my new Lelit Bianca V3 from Cliff & Pebble was yet another outstanding experience from start to finish. This now marks my sixth purchase from Cliff & Pebble, ranging from espresso machines and grinders to accessories such as portafilters and, most recently, an Acaia Lunar scale. Across every purchase, their ordering process has consistently been efficient, smooth, and reliable. Joseph and Matt were exceptional throughout the entire process. Their knowledge, responsiveness, and genuine commitment to customer satisfaction made this latest upgrade seamless and stress-free. They were always readily available to answer my questions—whether by phone or online chat—which made the experience feel highly personalized and supportive. They took the time to provide thoughtful guidance, ensuring I felt confident every step of the way. Investing in high-end espresso equipment is a significant decision, and having a trusted retailer like Cliff & Pebble, backed by professionals like Joseph and Matt, makes all the difference. Their professionalism, accessibility, and dedication to customer service continue to set them apart. I couldn’t be happier with both my new machine and the consistently exceptional service I’ve received over multiple purchases. Whether you’re purchasing your first piece of premium espresso equipment or expanding your setup, Cliff & Pebble delivers a level of expertise, efficiency, and customer care that is truly second to none.”

Helpful Report

Posted 1 week ago

Six purchases — that truly means everything to us. Thank you so much for your continued trust and for taking the time to share this. It's an absolute pleasure working with you, and shoutout to Joseph for the kind words as well. The Bianca V3 is going to serve you beautifully for years to come. We're always here whenever you need us! Matt & the Cliff & Pebble Team

Posted 1 week ago

“I’ve purchased five espresso machines over the past seven years from Cliff & Pebble, and I can confidently say they’ve been fantastic every time. Several of these machines were for family friends, and everyone has been extremely happy with both the products and the service. Matt, the owner, consistently provides excellent customer support whenever we call for troubleshooting or advice. It’s rare to find a company that stands behind their customers long after the purchase, and Cliff & Pebble truly does. Highly recommend them to anyone looking for quality espresso equipment and reliable support.”

Helpful Report

Posted 1 week ago

Wow — five machines! That truly means the world to us and is exactly why we do what we do. Thank you for your continued trust and for sharing the love with family and friends. Comments like this remind us why the personal touch matters. We'll always be here for you! Matt & the Cliff & Pebble Team

Posted 1 week ago

“Matt and his team were great to work with. Their pricing is fair and very competitive, and their product support is responsive and courteous. I’m so glad I chose to go with Cliff & Pebble when I purchased my Lelit Elizabeth. I can’t recommend them enough and I look forward to doing business with them in the future.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the kind words, this truly means a lot to us! The Elizabeth is a fantastic machine and we're so glad you're enjoying it. We look forward to being here for you whenever you need us. Welcome to the family! Matt & the Cliff & Pebble Team

Posted 2 weeks ago

“I bought a few things from Cliff & Pebble, including my Lelit Bianca and my Turin DF 83 v (v3). The experience has always been smooth and pleasant. Even when the grinder shipment was delayed from the supplier, they made sure to provide regular updates and also gave me options in case I didn’t want to wait any further. I highly recommend buying your coffee gear from this place!”

Helpful Report

Posted 3 weeks ago

Thank you so much for this — and for your patience during that grinder delay! That's exactly how we want to handle situations like that, so it means a lot to hear it landed well. The Bianca and DF83V is a phenomenal setup and you're going to enjoy it for years to come. Really appreciate the recommendation! Matt & the Cliff & Pebble Team

Posted 2 weeks ago

“Good communication and good price. Shipping was slightly slow. Overall pleased.”

Helpful Report

Posted 3 weeks ago

Thank you so much for the kind words and for your patience! Your order came in while most of our small team was in San Diego at World of Coffee 2026 meeting with our Italian brand partners — so we appreciate you bearing with us on the slight delay. It's that kind of relationship-building that helps us bring the best machines and support to our customers. Really glad you're pleased overall and hope to earn that 5th star next time! Matt & the Cliff & Pebble Team

Posted 3 weeks ago

“I purchased my espresso setup from Cliff & Pebble, including the Lelit Bianca V3 and the Turin DF64 Gen 2, and I couldn’t be happier with the experience. I especially want to thank Matt from Cliff & Pebble, who truly went above and beyond. His support didn’t stop at the sale—he took the time to help me understand my equipment, troubleshoot, and dial everything in. That level of customer service is rare and made a huge difference in my journey. I specifically chose this setup because I wanted something that would allow me to learn and grow—working through the adjustments on my grinder and machine to eventually pull the perfect shot. Thanks to Matt’s guidance and the quality of the equipment, I’ve finally achieved that goal. I highly recommend Cliff & Pebble—and Matt—to anyone looking for a high-quality espresso setup and outstanding customer support.”

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Posted 1 month ago

Thank you so much for the kind words — this genuinely made our day! The Bianca V3 and DF64 Gen 2 is a fantastic pairing, and it sounds like you've put in the work to really get the most out of it. That's what it's all about. Comments like yours are exactly why we do this. Enjoy every shot — you've earned it! Matt & the Cliff & Pebble Team

Posted 1 month ago

“I purchased an "open box" coffee grinder, saved some money. Absolutely zero issues with the product, it looks and performs just like new. I couldn't be happier with the purchase!”

Helpful Report

Posted 1 month ago

Thank you so much for sharing this! This is exactly what our open box program is designed for — same performance, lower price, zero compromise. We're glad it exceeded expectations and really appreciate you taking the time to leave a review. Enjoy every shot! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Fast shipping, even on a back ordered item. All of the communication was quick. And my machine showed up very well packaged. 10/10 would order here again.”

Helpful Report

Posted 1 month ago

Thank you so much — this made our day! Fast shipping on a backordered item is something we work hard to get right, and we're glad the packaging held up too. We look forward to having you back! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Fast shippers and the grinder arrived as described. No issues whatsoever!!”

Helpful Report

Posted 1 month ago

Thank you! Fast shipping and happy customers — that's what we aim for every time. Glad the grinder arrived in perfect condition. Enjoy the shots! Matt & the Cliff & Pebble team

Posted 1 month ago

“I ordered an espresso machine that didn't work. Called the distributor after talking to C&P. Distributor wanted pictures, descriptions and films. How do I take pictures of a circuit board problem. Called C&P again, they said they would call the distributor and notify me. In accordance with C&P promise, I sent the machine by UPS back to the distributor. The same day the distributor received the machine, C&P notified me that my purchase price had been refunded. They have made a customer for life!! I don't know any firm that stands by their promise as good as C&P”

Helpful Report

Posted 1 month ago

Thank you so much for sharing this - it genuinely means the world to us. We know how frustrating it can be when something doesn't work right out of the box, and we're sorry you had to deal with that. What we can control is how we respond, and we're glad we were able to make it right quickly. We hope your next machine gives you many years of great espresso. Welcome to the Cliff & Pebble family — for life! Matt & the Cliff & Pebble team

Posted 1 month ago

“Couldn't be happier with the price and the speed of which I received my items. Looking forward trying out everything!”

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Posted 1 month ago

Rich - thank you for leaving a review! We're happy to hear everything went well. Matt l Cliff & Pebble

Posted 1 month ago

“Amazing customer service, looking forward to my new machine!”

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Posted 1 month ago

Happy we could help! Thank you for leaving a review. Joseph l Cliff & Pebble

Posted 1 month ago

“Received my Lelit Mara X V2 in great condition. Fast shipping. I have been using it everyday for almost 2 weeks and loving it! It's a great machine. I love that Cliff & Pebble offers a 365-day return/exchanges. I will definitely recommend them to my friends and family.”

Helpful Report

Posted 1 month ago

Thank you so much for the kind words! We’re thrilled to hear you’re loving your Lelit Mara X V2 and that it arrived safely. Enjoy those daily shots, and don’t hesitate to reach out if you ever need tips, accessories, or anything else. We truly appreciate the recommendation to your friends and family! Joseph l Cliff & Pebble

Posted 1 month ago

“Purchased the Turin SK40 grinder. It was shipped and arrived promptly. I had a problem the the grind size not being fine enough for espresso. I returned the original and it was promptly replaced. Very satisfied with the way my problem was handled and with the replacement SK40”

Helpful Report

Posted 2 months ago

Thank you for the kind review! We’re glad to hear the SK40 arrived quickly and that our team was able to get the replacement sorted out promptly. Enjoy the grinder and your espresso, and don’t hesitate to reach out if we can help with anything down the road! Joseph l Cliff & Pebble

Posted 2 months ago

“Cliff & Pebble really takes it to the next level! The grinder I bought was shipped with lots of care taken to make sure it arrived safely, and it also shipped early, which was a great surprise! I will definitely be ordering from them again in the future - they should be your first stop for coffee needs!”

Helpful Report

Posted 2 months ago

Thank you so much for the kind words! We take a lot of pride in carefully packing every order, so it’s great to hear your grinder arrived safely—and even a bit earlier than expected. We truly appreciate your support and look forward to helping with your next coffee upgrade! ☕ Matt l Cliff & Pebble

Posted 2 months ago

“Great deal and came faster than anticipated”

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Posted 2 months ago

Thank you for the great review! We're glad your order arrived quicker than expected and that you found a great deal. We appreciate your support and hope to serve you again soon! Matt l Cliff & Pebble

Posted 2 months ago

“Purchased a Lelit Bianca, and couldn't be happier. There were some hiccups, as delivery was delayed due to weather, but that's understandable. I also had an initial problem with the gicleur being broken and the flow control not working correctly, but luckily Lelit had sent an extra with the machine and it was easy to replace following Lelit's instructions on YT. C&P was also very responsive and helpful.”

Helpful Report

Posted 2 months ago

Thank you so much for your thoughtful review and for your patience with the delay. We’re glad to hear you’re enjoying your Bianca! While that initial gicleur issue is certainly rare, it’s great that Lelit includes a spare and that the replacement was quick and straightforward. We truly appreciate your kind words and are always here if you need anything along the way. Enjoy the espresso! Matt l Cliff & Pebble

Posted 2 months ago

“Great experience”

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Posted 2 months ago

Hey Greg, Glad we could help! Matt l Cliff & Pebble

Posted 2 months ago

Cliff & Pebble is rated 4.9 based on 359 reviews