Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 291 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 24th October 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my eureka grinder and was shipped and delivered by the estimated date! Came in great! Thank you!”

Helpful Report

Posted 8 months ago

Hi Franshesca, Thank you for leaving a review! I'm glad we were able to help get you a grinder quickly. Happy Brewing! Joseph l Cliff & Pebble

Posted 8 months ago

“Phenomenal grinder! Super quiet and fast grinding. I use it only for espresso and it’s been incredible. Highly recommend. Absolutely love the 365-Day-In-Hime Trial! Peace of mind!”

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Posted 8 months ago

Thank you for your fantastic review! We're thrilled to hear that you're loving the Eureka Zero for your espresso setup. Its quiet operation and speed definitely make it a standout grinder! If you ever need any tips or accessories to enhance your experience even further, feel free to reach out. Happy brewing! Joseph l Cliff & Pebble

Posted 8 months ago

“GREAT service, so responsive and helpful!”

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Posted 8 months ago

Thank you, Kayla! I'm glad we were able to help out. Matthew l Cliff & Pebble

Posted 8 months ago

“Love the ECM PID espresso machine and LOVE Matt’s support in choosing one. Still need some practice but will buy from Cliff and pebble again in the future! They have a great return policy. Great customer service and great shipping.”

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Posted 8 months ago

Thank you so much for your kind words, Ursula! I'm thrilled to hear that you’re loving your machine. It takes a little practice, but we have no doubt you’ll be pulling amazing shots in no time! If you ever need tips or have any questions, we’re always here to help. Looking forward to chatting again in the future—happy brewing! Matt l Cliff & Pebble

Posted 8 months ago

“Very please with my new grinder. Order process was easy and shipping was super fast!”

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Posted 8 months ago

Hi Mark! Thank you for your review! We're so glad to hear you're enjoying your new grinder and that your experience with ordering and shipping was smooth and fast. Happy grinding, and if you ever need anything, we're here to help! Matt l Cliff & Pebble

Posted 8 months ago

“What a game changer at an affordable price. The stepless control really helps control the timing and pressure of my espresso shots. I have had very little issues with retention of grinds as long as I spritz my beans with water before grinding.”

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Posted 8 months ago

“The Cliff and Pebble team were very helpful with all of my questions and issues with my initial shipment. They communicate well and are very nice people. I would buy from them again.”

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Posted 9 months ago

Hi Myles, Thank you for your kind words! We're glad we could assist with your questions and ensure everything went smoothly. We truly appreciate your support and look forward to serving you again! ☕🚀 Joseph l Cliff & Pebble

Posted 9 months ago

“Cliff and Pebble were extremely easy to purchase from. Shipping and customer service were fast. I love my Rocket Cinquantotto and Eureka Oro mignon XL. Upgraded from an appartamento and a Faustino grinder. I couldn’t be more pleased with my decision to purchase from C&P”

Cliff & Pebble 5 star review on 4th February 2025

Helpful Report

Posted 9 months ago

Hi David, Great setup! 🎉 Thank you for sharing your experience and for trusting us with your upgrade. The Rocket Cinquantotto and Eureka Oro Mignon XL make an amazing duo, and we’re thrilled to hear you’re loving them! If you ever need anything, we’re always here to help. Enjoy your espresso journey! ☕✨ – The Cliff & Pebble Team

Posted 9 months ago

“Cliff and Pebble has been hands-down one of the best customer service experiences I’ve ever had. I ordered the silver/copper Rocket Appartamento, but it went out of stock shortly after my purchase. When I reached out to the team, they gave me plenty of options to make it right. One of those options was upgrading me to the TCA Rocket Appartamento in the same silver/copper color, which I happily went with. I couldn’t be happier with my new espresso machine and the amazing support I got from the Cliff and Pebble team!”

Cliff & Pebble 5 star review on 16th January 2025

Helpful Report

Posted 9 months ago

Hi David! Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. While we’re sorry the Appartamento went out of stock, we’re glad we could find a solution that left you happy and enjoying your new espresso machine! Customer satisfaction is our top priority, and it means the world to us to know we exceeded your expectations. We hope your TCA brings you countless delicious espressos and happy mornings. If you ever need anything else or have questions about your machine, don't hesitate to reach out – we’re always here to help. ☕✨ Cheers to many great brews ahead! The Cliff & Pebble Team

Posted 9 months ago

“I've purchased several times from Cliff & Pebble because of their fantastic return policy (although I've not had reason to utilize it) and the peace of mind that your product is tested prior to shipping.”

Helpful Report

Posted 10 months ago

Hi David, Thank you so much for your kind words and for being a loyal Cliff & Pebble customer! We’re thrilled to hear that our return policy and pre-shipping testing provide you with peace of mind—it’s exactly what we strive for. While we hope you never need to use the return policy, it’s great to know it’s there for you. Your support means the world to us, and we look forward to serving you again soon! Joseph l Cliff & Pebble

Posted 10 months ago

“Best customer service! They actually pick up the phone when you call them :)”

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Posted 10 months ago

Thank you so much for your kind words! We're thrilled you appreciate our tax-free (to most States) perk—one of the many benefits of being a small, family-owned business. We love being able to offer little extras like this to make your experience even better. Happy brewing! ☕😊

Posted 10 months ago

“Purchased a lilet Bianca V3 from Cliff and Pebble. Some delays with Shipping but Matthew responded quickly to my enquiry. Very happy with purchase and would definitely buy from them again.”

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Posted 10 months ago

Hi Colla! Thank you so much for your kind words and for choosing Cliff & Pebble for your Lelit Bianca V3 purchase! We sincerely apologize for the delays with shipping, but we're thrilled to hear that Matthew was able to assist you quickly. We're delighted that you're happy with your new machine, and we truly appreciate your patience and understanding. It means the world to us that you'd consider buying from us again—if there's anything more we can do for you, don’t hesitate to reach out. Happy brewing, and enjoy your Lelit Bianca V3! ☕✨ Joseph l Cliff & Pebble

Posted 10 months ago

“Emailed C and P and they were so helpful with ordering and shipping. They don’t charge tax it’s such a no brainer !! My machine works well and I’m enjoying lattes all day everyday. Would only recommend C and P to my friends.”

Helpful Report

Posted 10 months ago

Hi Nelson, Thank you so much for your kind words and for choosing Cliff & Pebble! We're thrilled to hear you had a great experience with our team and that you're loving your new machine. There's nothing better than enjoying lattes all day, every day! 😊 Your recommendation to friends means the world to us, and we're here anytime you need assistance or have questions. Cheers to many more delicious coffee moments! ☕✨ Joseph l Cliff & Pebble

Posted 10 months ago

“My machine was delivered quickly and was well protected”

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Posted 11 months ago

Hi Jen, We're thrilled to hear that your machine arrived quickly and in perfect condition. At Cliff & Pebble, we take great care to ensure our products are delivered safely and on time so you can start enjoying your espresso experience without delay. If you need any tips or assistance with your new machine, don’t hesitate to reach out. Happy brewing! Joseph l Cliff & Pebble

Posted 10 months ago

“3rd grinder and machine purchase. Always a pleasure to do business with Cliff and Pebble.”

Cliff & Pebble 5 star review on 5th December 2024

Helpful Report

Posted 11 months ago

Hi Stephen, Wow, thank you so much for your loyalty and for sharing your incredible setup with us! 🖤 We’re thrilled to be your go-to for espresso machines and grinders. Your continued trust means the world to us, and we’re always here to help with anything you need. Enjoy your new gear, and happy brewing! Matt l Cliff & Pebble

Posted 11 months ago

“My original order at cliff and pebble was a used lelit bianca at a discount. Unfortunately, the product had parts that were no good and couldn't be shipped. However, Matt messaged me personally to make things right. Instead of a used lelit bianca, he promised to ship a brand new machine for the inconvenience. And to top things off, the product was discounted further. The resolution could not have been made better. Thank you Matt and the cliff&pebble team.”

Helpful Report

Posted 11 months ago

Hi Peter, Thank you so much for your thoughtful and kind words! We're truly sorry for the initial hiccup with your order, but we're thrilled to hear that we could turn things around and provide you with a resolution that exceeded expectations. Your satisfaction is our top priority, and we're so grateful for your trust and understanding throughout the process. We hope your new Lelit Bianca brings you countless perfect espresso moments. If you ever need anything, don’t hesitate to reach out—we're always here to help! Cheers, Matt

Posted 11 months ago

“Sure! Here's a review you can use for Matt and Cliff & Pebble: I recently purchased from Cliff & Pebble, and I couldn’t be happier with my experience. Matt and the team truly care about their customers and go above and beyond to ensure everything is perfect. Their expertise in coffee equipment is unmatched, and the quality of their products is outstanding. From start to finish, the process was smooth, and the customer service was top-notch. It's clear that Matt is passionate about helping coffee enthusiasts like me get the most out of our coffee experience. I highly recommend Cliff & Pebble to anyone looking for exceptional coffee gear and amazing service. Thanks, Matt, for making my coffee journey even better!”

Helpful Report

Posted 11 months ago

Hi Carl, Thank you so much for your kind words and for taking the time to share your experience with Cliff & Pebble. It truly means the world to me and the team to hear how happy you are with your purchase and the service you received. As a coffee enthusiast myself, helping others elevate their coffee experience is what drives us every day. I'm thrilled we could be a part of your coffee journey and that everything—from the products to the service—met your expectations. Your recommendation is the highest compliment we could ask for, and it motivates us to keep going above and beyond for all our customers. If you ever need advice, support, or just want to chat about coffee, don't hesitate to reach out. Happy brewing, and thank you again for choosing Cliff & Pebble! Warm regards, Matt Owner, Cliff & Pebble

Posted 11 months ago

“Cliff & Pebble was great to work with and order my end-game espresso machine from. My Lelit Bianca v3 that was an open box came timely and in perfect condition! Living in the Midwest, I wanted to support a business closer to me but it was difficult to find a company with a big selection until I found them after a sponsored YouTube video and looked them up. If you’re on the fence about ordering from Cliff & Pebble, DO IT. You won’t regret it. I sure don’t .”

Helpful Report

Posted 11 months ago

Thank you so much for your amazing feedback! We're thrilled to hear that your Lelit Bianca V3 arrived in perfect condition and that you're enjoying your "end-game" espresso machine. Supporting our Midwest neighbors means a lot to us, and we're glad we could provide the selection and service you were looking for. f you ever have any questions or need assistance, don't hesitate to reach out. Welcome to the Cliff & Pebble family, and happy brewing! ☕

Posted 11 months ago

“I purchased an espresso machine that had an electrical defect out of the box. This seems like something that C&P should take ownership of, but I'm being asked to do a lot of legwork myself with the manufacturer or service professionals. Also, I'm sure it's a busy time, but the responses from support have been pretty slow. I'm not mad at anybody, and nobody has been rude or unprofessional, but I don't consider this to be a good customer experience.”

Helpful Report

Posted 1 year ago

Hi William, Thank you for sharing your experience. We’re truly sorry that your new espresso machine arrived with an issue, and we completely understand how disappointing that is. We work hard to provide the best support possible, and your feedback helps us improve. While we are the retailer and not the manufacturer, we are dedicated to guiding you through the process and doing everything we can to resolve this quickly. For certain brands, we are required to follow specific procedures set by the manufacturer, which sometimes involves additional steps like the customer creating a service ticket directly with the manufacturer. Us doing this would simply put us in the middle making communication go much, much slower. So instead we have the customer reach out to them directly. Please know that our goal is always to make this as smooth as possible, and we’re actively working with the manufacturer to expedite a resolution. Thank you again for your patience and understanding. We’re here to support you and will stay in touch until this is fully resolved.

Posted 1 year ago

Cliff & Pebble is rated 4.9 based on 291 reviews