Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 266 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 11th June 2025

307

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being new to the world of expresso, it was a pleasure working with Cliff and Pebble. Their team was able to answer my questions and assist with my purchase. Will definitely be a return customer!”

Helpful Report

Posted 5 months ago

Welcome to the world of espresso! ☕️✨ We're so glad to hear you had a great experience with us, and we truly appreciate your kind words. Helping you find the perfect machine is what we love to do! If you ever have more questions or need any accessories to enhance your setup, we're always here. Enjoy your espresso journey, and we can't wait to serve you again! Cheers! ☕️🔥

Posted 5 months ago

“Everything always arrives on time and in perfect condition. Great customer service too!”

Helpful Report

Posted 1 week ago

Hi Kevin, Thank you so much for the kind words! We're thrilled to hear everything arrived perfectly and that you had a great experience with our customer service. We truly appreciate your support! Joseph l Cliff & Pebbler

Posted 1 week ago

“Seamless experience. Glad I gave a local company a try!”

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Posted 3 weeks ago

Hi Max! Thank you for leaving a review and for your business! Please let us know if there's anything else we can do for you. Happy to assist! Joseph l Cliff & Pebble

Posted 3 weeks ago

“Very responsive to questions about equipment, and when a product turned out to not be the best choice for me, able to return it with no problems. Excellent customer service”

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Posted 3 weeks ago

Hi James, Thank you for taking the time to leave a review. I'm thrilled we were able to assist! Joseph l Cliff & Pebble

Posted 3 weeks ago

“I got a great machine for a steal and the shipping was fast! Highly Recommend. Will definitely be coming back to Cliff & Pebble for future purchases!”

Helpful Report

Posted 1 month ago

Hi Clint, Thank you so much for the kind words! We’re thrilled to hear you’re happy with your machine and our service. Looking forward to helping you again in the future. Welcome to the Cliff & Pebble family!

Posted 1 month ago

“The folks at Cliff and Pebble have been amazing to work with. Amazing customer service and great experience overall. Highly recommend.”

Helpful Report

Posted 1 month ago

Hi Jeffrey, Thank you so much for the kind words! We're thrilled to hear you had a great experience with us. Providing top-notch service is what we strive for, and it means a lot to know we delivered. If you ever need anything down the road—questions, upgrades, or just some espresso advice—we’re always here to help. Enjoy every sip!

Posted 1 month ago

“Really pleased with my grinder. Turned out the open box one I ordered had some upper burr issues. Matt let me know before he shipped it and offered a new one for the same discounted price, which was super generous and very much appreciated.”

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Posted 1 month ago

Hi Adam! Thank you for leaving a review. Happy I could help. Matt l Cliff & Pebble

Posted 1 month ago

“Awesome grinder and price was excellent”

Helpful Report

Posted 1 month ago

Hi Emory, Glad we could help you out! Thank you so much for leaving a review. Matt l Cliff & Pebble

Posted 1 month ago

“Great experience buying my Lelit Bianca. Matt was super helpful and worked with me to make sure I receive the best customer service.”

Helpful Report

Posted 1 month ago

Hi Steve, Thank you so much for the kind words! We're thrilled to hear you had a great experience and that Matt was able to help you out every step of the way. The Lelit Bianca is an incredible machine, enjoy every shot!

Posted 1 month ago

“Machine did not work on delivery. Had to warranty through manufacturer. Has been a long process. C&P has tried to help coordinate, but still waiting on a new machine.”

Helpful Report

Posted 2 months ago

“Order and delivery was smooth, everything as expected so far.”

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Posted 2 months ago

Hi Girish, Happy we could help! Joseph l Cliff & Pebble

Posted 2 months ago

“It is a great purchase experience. The responses from Matt are timely.”

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Posted 2 months ago

Hi Xuan! Thank you for taking the time to leave a review. Glad I could help! As always, please never hesitate to reach out should you have any questions or need assistance. Matt l Cliff & Pebble

Posted 2 months ago

“Great service and price. Fast delivery.”

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Posted 2 months ago

Hi Ryan, Thank you for taking the time to leave a review! Glad we could help. Joseph l Cliff & Pebble

Posted 2 months ago

“Ordered a grinder that experienced delays. Reached out to customer service multiple times with questions, revising the order, etc. Joseph has been incredibly helpful and knowledgeable. I plan on coming back to Cliff and Pebble for the customer service alone. Plus that year long warranty is a huge consideration when making a $1500 purchase!”

Helpful Report

Posted 3 months ago

Hi there! Thank you for the kind words and I'm happy we were able to assist! Joseph l Cliff & Pebble

Posted 3 months ago

“Good purchase experience and customer service for a minor problem. Would buy her again.”

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Posted 3 months ago

Thank you for taking the time to leave a review. We're glad we were able to help!

Posted 3 months ago

“Excellent customer service”

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Posted 4 months ago

Hi! Thank you for leaving a review. Happy Brewing! Joesph l Cliff & Pebble

Posted 4 months ago

“Ordered my eureka grinder and was shipped and delivered by the estimated date! Came in great! Thank you!”

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Posted 4 months ago

Hi Franshesca, Thank you for leaving a review! I'm glad we were able to help get you a grinder quickly. Happy Brewing! Joseph l Cliff & Pebble

Posted 4 months ago

“Phenomenal grinder! Super quiet and fast grinding. I use it only for espresso and it’s been incredible. Highly recommend. Absolutely love the 365-Day-In-Hime Trial! Peace of mind!”

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Posted 4 months ago

Thank you for your fantastic review! We're thrilled to hear that you're loving the Eureka Zero for your espresso setup. Its quiet operation and speed definitely make it a standout grinder! If you ever need any tips or accessories to enhance your experience even further, feel free to reach out. Happy brewing! Joseph l Cliff & Pebble

Posted 4 months ago

“GREAT service, so responsive and helpful!”

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Posted 4 months ago

Thank you, Kayla! I'm glad we were able to help out. Matthew l Cliff & Pebble

Posted 4 months ago

“Love the ECM PID espresso machine and LOVE Matt’s support in choosing one. Still need some practice but will buy from Cliff and pebble again in the future! They have a great return policy. Great customer service and great shipping.”

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Posted 4 months ago

Thank you so much for your kind words, Ursula! I'm thrilled to hear that you’re loving your machine. It takes a little practice, but we have no doubt you’ll be pulling amazing shots in no time! If you ever need tips or have any questions, we’re always here to help. Looking forward to chatting again in the future—happy brewing! Matt l Cliff & Pebble

Posted 4 months ago

“Very please with my new grinder. Order process was easy and shipping was super fast!”

Helpful Report

Posted 4 months ago

Hi Mark! Thank you for your review! We're so glad to hear you're enjoying your new grinder and that your experience with ordering and shipping was smooth and fast. Happy grinding, and if you ever need anything, we're here to help! Matt l Cliff & Pebble

Posted 4 months ago

Cliff & Pebble is rated 4.9 based on 266 reviews