“They earned my business with outstanding communication and responsiveness while remaining competitive.
Highly recommend Cliff and Pebble without hesitation.
Thank you! -j”
“A perfect example of an online retailer that does everything correctly without trying too hard. Easy to come back for more, easy to recommend to everyone!”
“Having had a bad experience with a Rocket machine arriving with a bent frame from another retailer, I started looking for a better product. Cliff & Pebble helped guide me to the Quick Mill QM67 which sits in a unique space; a dual boiler solution with all important features to me (like a shot timer) but with a vibration pump to keep the cost down, built into a single piece chassis (the rocket is a welded frame in two box sections). Not only is the QM67 a superior manufactured product to the Rocket, it is a joy to look at and use. Cliff & Pebble offered me an unbeatable deal on my machine, don’t charge sales taxes out of their incorporated State, checked the machine was without fault before shipping, and packed appropriately. 10/10 for Cliff & Pebble for selling me something I hope to love for years to come.”
“I looked high and low for the Baratza Virtuoso Plus. Places were either out of stock, had long wait times for delivery or charged delivery fees. Not only was the delivery free but they didn’t charge tax! Plus I ordered late on a Friday and had it the following Thursday!”
“I spoke to a real person who suggested a wonderful machine.
Something I would have passed up if it were not for him.
I am delighted with my purchase and glad that I chose Cliff&Pebble.”
“Absolute fantastic service from Cliff & Pebble! I ordered a Lelit Bianca V2 from them after reading a pleasurable review on reddit.com/r/espresso. I was in the market for a Bianca, and didn't know who to order from for the best customer support. In the end, I went with Cliff!
The machine came faster than expected in the mail to the west coast. Unfortunately, upon delivery the water tank was dented from shipping. I contacted support and immediately Matthew had another tank on the way! When I then replaced the tank, I realized that the back panel was also damaged. Again, Matthew was very quick to respond and sent me a new back panel. Now, I have a beautiful, non-dented machine, and could not be happier!
Thanks for the amazing customer support, Cliff & Pebble, and especially thanks for Matthew! I love the Bianca, and am glad I found your shop!”
Thank you, Topher! Matthew is one of our owners/founder and always inserts himself when things go wrong - in your case - shipping damage! Please be sure to let us know of there's anything else we can do.
Christy F.
Cliff & Pebble Espresso Expert.
“Good customer service, patient with explanation, provided discount code that not all prosumer espresso dealers do, great to deal with, appreciate the service. Eureka Mignon XL grinder is a great looking machine next to my Appartamento!”
Hi David,
Thank you for your review. Due to restrictions from our manufacturers, certain brands are excluded from our coupon codes. This is most likely the reason why your code did not work. In any case, please contact us and we'll make it right the best we can!
Christy F.
Cliff & Pebble Espresso Expert
“Because everything went smooth I have not more than "excellent" to say. You had Eureka XL available when the others did not and I was given 10% off. Cannot ask for more, we wish you all the best and will stay loyal customers.”
“Very pleased with my experiences with Cliff & Pebble. They do what they say they will do and I feel they really go beyond in order to satisfy and make the customer feel satisfied and having the right products. I'm delighted to do business with them and they are my first company that I go to for products they handle. Thanks to everyone at Cliff and Pebble!”
Hi Ken,
Thank you for your review. The manufacturer of your grinder no longer includes hard copy manuals with their products, unfortunately. They are, however, available online and we've directly emailed you a link to it. As always, you are free to contact us at any time should you have any questions or need help with your new gear! (800) 410-8867 or sales@cliffandpebble.com (please be sure to include your 4-digit order number in the subject line).
Thank you!
Christy F.
Cliff & Pebble Espresso Expert
“Excellent customer service from Matt and Sara. Matt was very helpful and took the time to answer questions. Fast email response and excellent communication all around. Highly recommend this wonderful company.”
“Buying from Cliff and Pebble was a very good experience. They really seem to care about their customers, answering email queries in seconds. Shipping was very fast and the espresso machine came extremely well packed. With the 5% off for a first order, their price was the best available.”
