Cliff & Pebble Reviews

4.9 Rating 181 Reviews
99 %
of reviewers recommend Cliff & Pebble
4.9
Based on 181 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Cliff & Pebble Reviews
Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 29th December 2023
Omar T
Cliff & Pebble 5 star review on 29th December 2023
Omar T
Cliff & Pebble 4 star review on 23rd October 2023
Eric S
Cliff & Pebble 5 star review on 12th October 2023
Ben L
291
Anonymous
Anonymous  // 01/01/2019
Amazing company to buy coffee equipment from. Fast shipping and clear communication. Of course excellent packaging and product.
Cliff & Pebble 5 star review on 14th October 2022
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Posted 1 year ago
Thank you, Matt!
Posted 1 year ago
I recently purchased the Lelit Mara X V2 from Cliff & Pebble, and I couldn't be happier with my decision. From its sleek design to its impressive feature-packed functionality, this machine has truly exceeded my expectations in every aspect. First and foremost, the support team was super helpful and insightful in helping me navigate the endless amount of machine options they offer. Their attention to detail and dedication to customer satisfaction truly sets them apart. In fact, I've been so impressed with my experience that I'm compelled to share my thoughts in this review. They were very patient with answering any questions I had, and let me know exactly what was happening every step of the way. Everything came well packaged and pre-tested to ensure no leaks or damages before shipping. The machine arrived on time with accurate shipping tracking, and I love that they offer no sales tax (definitely the cheapest place I found for this machine). One of the most compelling reasons I chose Cliff was due to the 365-day return policy. It gives me peace of mind knowing that they care about my product/experience and are willing to take it back up to a year after purchasing. I can't recommend this company enough, and I will be sure to check them out for future purchases! And hey, Cliff team, if you're reading this, an Acaia Lunar scale to complement this fantastic machine would truly be the cherry on top! 😉
Cliff & Pebble 5 star review on 18th March 2024
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Posted 1 month ago
Excellent service from Cliff & Pebble. Bought my first machine from a different company and was extremely dissatisfied with their service and support surrounding shipping a machine in for service. Cliff & Pebble’s service and support had been far and above and I’m very happy I went with them.
Cliff & Pebble 5 star review on 24th June 2023
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Posted 10 months ago
Hi Bryan, Thank you so much for the kind words! We're thrilled we could help you out.
Posted 9 months ago
My experience purchasing an espresso maker and Cliff & Pebble was very good. I wanted some guidance and advice on my planned purchase. I used their online chat service to ask a lot of specific questions to which I received quick and thoughtful answers that helped me confirm my choices. I ended up purchasing a Eureka Mignon Specialita grinder and La Spaziale S1 Mini Vivaldi ii espresso machine. Both are excellent products that exceeded my expectations. One wrinkle in the process though: Although the order was placed through Cliff & Pebble, it was fulfilled by Chris's Coffee. That's okay, but because I didn't know that was the process, the email shipping information came in confusing when I was expecting Cliff&Pebble but the notifications said Chris's Coffee. I recommend Ciff&Pebble because I believe they know their stuff when it comes to advising on coffee equipment and more. I'd give them four stars but there's always room for improvement, and the shipping thing threw me.
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Posted 10 months ago
Hi! Thank you for taking the time to leave a review and we apologize for any confusion with the shipping. Chris' Coffee Service is the exclusive USA importer for La Spaziale products. On occasion when we our out of stock in our own fulfillment centers, we ask Chris' Coffee to drop ship items for us. This was the case in your order however we again appreciate your feedback and will take measures to ensure future customers are made aware of this. Enjoy your new setup!
Posted 10 months ago
Cliff and Pebble is an outstanding company to work with and their communication has been great from start to finish. Answering any questions I had and was even willing to accommodate my preffered color accents.
Cliff & Pebble 5 star review on 22nd May 2023
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Posted 11 months ago
Happy we could help, David. The setup looks great!
Posted 11 months ago
Excellent customer service. Smooth delivery and overall process, considering an expensive espresso machine purchase. Even agreed to adjust bar pressure before shipping the item. Highly recommended
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Posted 11 months ago
Thank you, Waleed!
Posted 11 months ago
Love the site wonderful service
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Posted 1 year ago
Thank you, Deborah!
Posted 1 year ago
The machine is outstanding and a better upgrade over my rocket appartamento. The customer support is awesome and they answer all the questions I had and made the process of purchasing the machine very easy. Plus you get 30 days of risk-free and on top, you pay no tax if shipped to a different state
Cliff & Pebble 5 star review on 15th August 2022 Cliff & Pebble 5 star review on 15th August 2022 Cliff & Pebble 5 star review on 15th August 2022
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Posted 1 year ago
Really fast for the shipping. The product are perfect. Will buy again next time!
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Posted 1 month ago
Thank you so much for leaving a review! We're glad you love you new gear.
Posted 1 month ago
Thank you Cliff and Pebble for being so incredible! I purchased the Lelit Bianca V3 with the Acaia Lunar. Joseph on the online team seamlessly ordered everything and it came very well packaged and on time. You guys rock!
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Posted 1 month ago
Hi Louis! Glad we could help!
Posted 1 month ago
I had a great experience with Cliff & Pebble. I was looking for a particular single-dose coffee grinder in red. No other retailer had it in stock, and had no date when it would be back in stock. Cliff & Pebble had it in stock and I asked them to delay delivery since I was out of town. They did just that and my order was delivered as I requested in excellent condition. Really great customer service. James
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Posted 3 months ago
Happy we could help, James. Happy New Year!
Posted 3 months ago
I bought an unused, open-box Eureka espresso grinder. When it arrived it was very clean and had all the original parts and was unused. But the motor didn't turn unless I started it turning by hand. That is a classic problem with motorized devices that have a bad start capacitor circuit. I made a video of the grinder not working until I started it by hand and emailed it to them after hours. My email asked for a new grinder at the open box price for my trouble. I got a reply from a real person hours before their stated opening time the next day. But the reply had a silly suggestion on how I might get the grinder working which made me think they hadn't watched my video. It also said they don't normally replace an open box item with a new one. I replied that their suggestion was silly and asked if they watched the video. Soon after I got a reply that they were sending me a new grinder at the same price. A week later I had the new grinder and it worked great.
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Posted 4 months ago
Hi David, Thank you for your review! Happy we could help.
Posted 4 months ago
I recently acquired the Eureka Oro Mignon XL from Cliff & Pebble, and I must commend the company for their outstanding service. The swift delivery of the product was truly impressive, and it arrived in impeccable packaging, ensuring the machine's safety during transit. One standout feature of the Eureka Oro Mignon XL is its remarkable quietness during operation. As someone who appreciates a peaceful environment, I was pleasantly surprised by how discreet this coffee grinder is. It allows for early morning coffee preparation without disturbing the tranquility of the household. Additionally, the machine's precision and consistency in grinding coffee beans are truly exceptional. With a robust motor and a variety of grind settings, it caters to the preferences of even the most discerning coffee connoisseurs. The design is elegant and fits seamlessly into any kitchen, adding a touch of sophistication. Overall, my experience with Cliff & Pebble and the Eureka Oro Mignon XL has been nothing short of excellent, and I would highly recommend both to anyone seeking a top-tier coffee grinder.
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Posted 4 months ago
Thank you, Johan! Happy we could help out.
Posted 4 months ago
Order processing and shipping were very fast. I ordered an open box item from the outlet center - the listing was very detailed and the photos were helpful to make sure the product was in good shape. They carry high quality products and I wouldn't hesitate to order from them again in the future.
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Posted 5 months ago
Thank you so much, Alexander! Matthew Cliff & Pebble
Posted 5 months ago
I ordered an open-box grinder. It arrived sooner than I expected. Although it was an open-box product, it is in perfect (new) condition. I am happy with my purchase and would both recommend and use Cliff + Pebble in the future.
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Posted 5 months ago
Hi! Thank you for leaving a review. We're glad we could help you save!
Posted 5 months ago
Ordered my Rocket R58! I’m just as impressed with Cliff & Pebble as I am with the machine. The item shipped so fast, I couldn’t believe it. I will trust Cliff & Pebble with my equipment needs!
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Posted 6 months ago
Glad we could help, Anthony! Matthew D. Cliff & Pebble
Posted 6 months ago
Love this grinder! Perfect for espresso. It’s easy to use and dial in. And it’s quiet! It makes the Fellow Ode Gen 2 with SSP burrs that I use for a brew grinder sound loud in comparison! Cliff & Pebble were great - they had the best price and shipped quickly. Recommended!
Cliff & Pebble 5 star review on 12th October 2023
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Posted 6 months ago
Thank you, Ben!
Posted 6 months ago
Matt is such a wonderful person. I consider us as a bad customer yet he handled our order extremely professionally. 5 ⭐️
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Posted 9 months ago
Thank you, Shiyun! I'm pleased to hear I was able to help. Matthew D. Cliff & Pebble
Posted 9 months ago
Great customer service support and high-quality products. We got the Rocket knock box to complete our espresso machine setup.
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Posted 9 months ago
Thank you for your review, Alexandra! Christine F. Order Management l Cliff & Pebble
Posted 9 months ago
C&P service was fantastic and hope that this continues as I keep using their services. Thank you for everything !
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Posted 9 months ago
Thank you, Joesph! Happy we could assist. Matthew Cliff & Pebble
Posted 9 months ago
Cliff & Pebble is rated 4.9 based on 181 reviews