Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 266 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 11th June 2025

307

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing company to buy coffee equipment from. Fast shipping and clear communication. Of course excellent packaging and product.”

Cliff & Pebble 5 star review on 14th October 2022

Helpful Report

Posted 2 years ago

Thank you, Matt!

Posted 2 years ago

“Cliff and Pebble were extremely easy to purchase from. Shipping and customer service were fast. I love my Rocket Cinquantotto and Eureka Oro mignon XL. Upgraded from an appartamento and a Faustino grinder. I couldn’t be more pleased with my decision to purchase from C&P”

Helpful Report

Posted 4 months ago

Hi David, Great setup! 🎉 Thank you for sharing your experience and for trusting us with your upgrade. The Rocket Cinquantotto and Eureka Oro Mignon XL make an amazing duo, and we’re thrilled to hear you’re loving them! If you ever need anything, we’re always here to help. Enjoy your espresso journey! ☕✨ – The Cliff & Pebble Team

Posted 4 months ago

“Being new to the world of expresso, it was a pleasure working with Cliff and Pebble. Their team was able to answer my questions and assist with my purchase. Will definitely be a return customer!”

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Posted 5 months ago

Welcome to the world of espresso! ☕️✨ We're so glad to hear you had a great experience with us, and we truly appreciate your kind words. Helping you find the perfect machine is what we love to do! If you ever have more questions or need any accessories to enhance your setup, we're always here. Enjoy your espresso journey, and we can't wait to serve you again! Cheers! ☕️🔥

Posted 5 months ago

“I recently purchased a coffee grinder from CliffSpebble and couldn't be more satisfied. The price was excellent, the shipping was incredibly fast, and their customer service was outstanding. They were proactive and ensured I had a great experience. Highly recommend!”

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Posted 8 months ago

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with your purchase and our customer service. We take pride in offering fast shipping, great pricing, and ensuring our customers are well taken care of. It’s fantastic to know we hit the mark for you! If you ever need anything else, feel free to reach out. Happy brewing, and thanks again for recommending us! Joseph l Cliff & Pebble

Posted 8 months ago

“We often are quick to share the negative experiences we have with the world, and very few times do we stop and share the good experiences we have. This is one of those good experiences. I am fully satisfied with my experience with Cliff and Pebble. From the item availability, to pricing, to delivery. All went super smooth and everything was as described. I would buy from them in a heartbeat. Thank you Matt!”

Cliff & Pebble 5 star review on 2nd August 2024

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Posted 11 months ago

Hi Jose, Thank you so much for your kind words. Matt is our owner and absolutely loves helping customers find the setup that's right for them! The Silvano Evo and Libra grinder look phenomenal in your kitchen. Great latte art as well! We're always here for any questions you may have or simply want to chat espresso! Thank you once again. The Team at Cliff & Pebble

Posted 11 months ago

“Ordered a La Spaziale Mini Vivaldi II open box, unused and no coffee had been put through it. Arrived on time, double boxed, in perfect shape. Thank you Cliff and Pebble, this is quite a step up from my single boiler Saeco which worked perfectly. Glad to upgrade!”

Cliff & Pebble 5 star review on 31st July 2024

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Posted 11 months ago

Hi Robin, Thank you so much for your review and photo (looks great!). We're glad we could help out.

Posted 11 months ago

“I recently purchased the Lelit Mara X V2 from Cliff & Pebble, and I couldn't be happier with my decision. From its sleek design to its impressive feature-packed functionality, this machine has truly exceeded my expectations in every aspect. First and foremost, the support team was super helpful and insightful in helping me navigate the endless amount of machine options they offer. Their attention to detail and dedication to customer satisfaction truly sets them apart. In fact, I've been so impressed with my experience that I'm compelled to share my thoughts in this review. They were very patient with answering any questions I had, and let me know exactly what was happening every step of the way. Everything came well packaged and pre-tested to ensure no leaks or damages before shipping. The machine arrived on time with accurate shipping tracking, and I love that they offer no sales tax (definitely the cheapest place I found for this machine). One of the most compelling reasons I chose Cliff was due to the 365-day return policy. It gives me peace of mind knowing that they care about my product/experience and are willing to take it back up to a year after purchasing. I can't recommend this company enough, and I will be sure to check them out for future purchases! And hey, Cliff team, if you're reading this, an Acaia Lunar scale to complement this fantastic machine would truly be the cherry on top! 😉”

Cliff & Pebble 5 star review on 18th March 2024

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Posted 1 year ago

“Excellent service from Cliff & Pebble. Bought my first machine from a different company and was extremely dissatisfied with their service and support surrounding shipping a machine in for service. Cliff & Pebble’s service and support had been far and above and I’m very happy I went with them.”

Cliff & Pebble 5 star review on 24th June 2023

Helpful Report

Posted 2 years ago

Hi Bryan, Thank you so much for the kind words! We're thrilled we could help you out.

Posted 2 years ago

“My experience purchasing an espresso maker and Cliff & Pebble was very good. I wanted some guidance and advice on my planned purchase. I used their online chat service to ask a lot of specific questions to which I received quick and thoughtful answers that helped me confirm my choices. I ended up purchasing a Eureka Mignon Specialita grinder and La Spaziale S1 Mini Vivaldi ii espresso machine. Both are excellent products that exceeded my expectations. One wrinkle in the process though: Although the order was placed through Cliff & Pebble, it was fulfilled by Chris's Coffee. That's okay, but because I didn't know that was the process, the email shipping information came in confusing when I was expecting Cliff&Pebble but the notifications said Chris's Coffee. I recommend Ciff&Pebble because I believe they know their stuff when it comes to advising on coffee equipment and more. I'd give them four stars but there's always room for improvement, and the shipping thing threw me.”

Helpful Report

Posted 2 years ago

Hi! Thank you for taking the time to leave a review and we apologize for any confusion with the shipping. Chris' Coffee Service is the exclusive USA importer for La Spaziale products. On occasion when we our out of stock in our own fulfillment centers, we ask Chris' Coffee to drop ship items for us. This was the case in your order however we again appreciate your feedback and will take measures to ensure future customers are made aware of this. Enjoy your new setup!

Posted 2 years ago

“Cliff and Pebble is an outstanding company to work with and their communication has been great from start to finish. Answering any questions I had and was even willing to accommodate my preffered color accents.”

Cliff & Pebble 5 star review on 22nd May 2023

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Posted 2 years ago

Happy we could help, David. The setup looks great!

Posted 2 years ago

“Excellent customer service. Smooth delivery and overall process, considering an expensive espresso machine purchase. Even agreed to adjust bar pressure before shipping the item. Highly recommended”

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Posted 2 years ago

Thank you, Waleed!

Posted 2 years ago

“Love the site wonderful service”

Helpful Report

Posted 2 years ago

Thank you, Deborah!

Posted 2 years ago

“The machine is outstanding and a better upgrade over my rocket appartamento. The customer support is awesome and they answer all the questions I had and made the process of purchasing the machine very easy. Plus you get 30 days of risk-free and on top, you pay no tax if shipped to a different state”

Cliff & Pebble 5 star review on 15th August 2022

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Posted 2 years ago

“Everything always arrives on time and in perfect condition. Great customer service too!”

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Posted 19 hours ago

Hi Kevin, Thank you so much for the kind words! We're thrilled to hear everything arrived perfectly and that you had a great experience with our customer service. We truly appreciate your support! Joseph l Cliff & Pebbler

Posted 4 hours ago

“Very responsive to questions about equipment, and when a product turned out to not be the best choice for me, able to return it with no problems. Excellent customer service”

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Posted 2 weeks ago

Hi James, Thank you for taking the time to leave a review. I'm thrilled we were able to assist! Joseph l Cliff & Pebble

Posted 2 weeks ago

“Great service and price. Fast delivery.”

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Posted 2 months ago

Hi Ryan, Thank you for taking the time to leave a review! Glad we could help. Joseph l Cliff & Pebble

Posted 2 months ago

“Good purchase experience and customer service for a minor problem. Would buy her again.”

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Posted 2 months ago

Thank you for taking the time to leave a review. We're glad we were able to help!

Posted 2 months ago

“Very please with my new grinder. Order process was easy and shipping was super fast!”

Helpful Report

Posted 4 months ago

Hi Mark! Thank you for your review! We're so glad to hear you're enjoying your new grinder and that your experience with ordering and shipping was smooth and fast. Happy grinding, and if you ever need anything, we're here to help! Matt l Cliff & Pebble

Posted 4 months ago

“What a game changer at an affordable price. The stepless control really helps control the timing and pressure of my espresso shots. I have had very little issues with retention of grinds as long as I spritz my beans with water before grinding.”

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Posted 4 months ago

“The Cliff and Pebble team were very helpful with all of my questions and issues with my initial shipment. They communicate well and are very nice people. I would buy from them again.”

Helpful Report

Posted 4 months ago

Hi Myles, Thank you for your kind words! We're glad we could assist with your questions and ensure everything went smoothly. We truly appreciate your support and look forward to serving you again! ☕🚀 Joseph l Cliff & Pebble

Posted 4 months ago

Cliff & Pebble is rated 4.9 based on 266 reviews