Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 373 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 373 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 23rd June 2026

330

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found C&P through internet recommendations -- I was looking for a retailer of higher end espresso equipment with strong commitment to ongoing customer service. In full transparency, I had some real challenges related to C&P's strict policy requiring live signature for delivery of items over a certain dollar amount (you should make sure you can be home all day on your scheduled delivery date). It was frustrating and almost comical for me in the end. But to C&P's credit, the owner, Matt, was very responsive and communicative during the process. And the machine finally arrived (Lelit Elizabeth) and is magnificent. I have high hopes for the customer/supplier relationship going forward.”

Helpful Report

Posted 1 week ago

Hi Michael, Thank you so much for the thoughtful review and for your patience throughout the delivery process. We completely understand the frustration — and we do want to be transparent: a required signature on an $1,800 machine is something we'll never waive, as much for our customers' protection as our own. We're really glad it all worked out in the end and that the Elizabeth has been magnificent — because it truly is. We look forward to a long relationship and are always here whenever you need us! Matt & the Cliff & Pebble Team

Posted 1 week ago

“Couldn’t be happier with my purchase Cliff and pebble had the lowest price on the Internet on a DF 54 grinder and this thing is a beast. The reason the price was lower is because he couldn’t ship right away, but even with that being said they still shipped it way ahead of their timeframe top notch.”

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Posted 1 month ago

Thank you so much for this! Really glad we were able to get it out ahead of schedule — that's always the goal. The DF54 is a fantastic grinder and we hope it serves you well for years to come. We appreciate the support! Matt & the Cliff & Pebble Team

Posted 3 weeks ago

“Cliff and Pebble was mostly great. Great selection of products, and I LOVE my Lelit Bianca. The only opportunity for them is to communicate better about shipping timing. The site advertises that most things arrive in 2-6 days, but my machine wasn’t shipped for 4 days and then took a week. I learned they were bench testing it, but because they didn’t communicate that, I did a lot of waiting and wondering. So I just recommend better communication between purchase and shipment for machines. But now that it’s here, it’s amazing!”

Helpful Report

Posted 1 month ago

Thank you so much for the kind words and the thoughtful feedback — we're thrilled you're loving the Bianca V3! You make a completely fair point about communication, and we appreciate you taking the time to share it. We do bench test all machines prior to shipment to ensure everything arrives in perfect working order, and you're right that we should be proactively communicating that so customers know exactly what to expect and when. We're taking this to heart. Enjoy every shot! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Good communication and good price. Shipping was slightly slow. Overall pleased.”

Helpful Report

Posted 2 months ago

Thank you so much for the kind words and for your patience! Your order came in while most of our small team was in San Diego at World of Coffee 2026 meeting with our Italian brand partners — so we appreciate you bearing with us on the slight delay. It's that kind of relationship-building that helps us bring the best machines and support to our customers. Really glad you're pleased overall and hope to earn that 5th star next time! Matt & the Cliff & Pebble Team

Posted 2 months ago

“Purchased a Lelit Bianca, and couldn't be happier. There were some hiccups, as delivery was delayed due to weather, but that's understandable. I also had an initial problem with the gicleur being broken and the flow control not working correctly, but luckily Lelit had sent an extra with the machine and it was easy to replace following Lelit's instructions on YT. C&P was also very responsive and helpful.”

Helpful Report

Posted 3 months ago

Thank you so much for your thoughtful review and for your patience with the delay. We’re glad to hear you’re enjoying your Bianca! While that initial gicleur issue is certainly rare, it’s great that Lelit includes a spare and that the replacement was quick and straightforward. We truly appreciate your kind words and are always here if you need anything along the way. Enjoy the espresso! Matt l Cliff & Pebble

Posted 3 months ago

“The delivery took a while. Placing the order was easy.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We’re glad to hear ordering was easy. We also appreciate your patience on the delivery timing — we’re always working to improve turnaround and communication. Your order was placed during Black Friday when the shipping team was absolutely swamped however we do apologize for the brief delay. If you ever need anything in the future, we’re happy to help. Joseph l Cliff & Pebble

Posted 6 months ago

“Updated review: The owner reach out directly to get my feedback after the review, he personally helped expedite the response from Lelit and received my new machine pretty soon after that. This shows commitment from them and that is why I'm revising the rating. The owner also indicated he will make sure the guidelines are followed so they can help clients with claims to OEM. Original review: I’m not happy at all, I received the espresso machine damaged and you just passed on the responsibility to Lelit, which are not responsive at all. I’ve submitted my claim 1 week ago and I’m still waiting for an answer. I wish you could get more involved and help your clients with claims to the OEM.”

Helpful Report

Posted 6 months ago

Hi Marco, We’re truly sorry to hear about the condition your machine arrived in and understand how frustrating this experience has been. Because this order shipped directly from the manufacturer, any freight damage claims must be opened and processed directly with them, which is why we advised you to create a support ticket with Lelit. That said, we absolutely do not “pass the responsibility.” We remain involved and actively follow up with the manufacturer to push for resolution. Unfortunately, this time of year brings significantly higher ticket volume for manufacturers, which can slow response times. We agree that a week is longer than anyone would like, and we apologize for the delay you’ve experienced. Please know we’re continuing to advocate for you behind the scenes and will keep pressing for an update until this is resolved. Our goal is always to make sure our customers are taken care of, even when a claim requires manufacturer involvement. If you’d like, feel free to reach back out to us directly and we’ll be happy to provide the latest status.

Posted 6 months ago

“Overall, I had a good experience. Somehow, my order got stuck in the fulfillment proces. But after I wrote a message to Cliff&Pebble, they replied promptly and got my order processed right away. That's what it's about! Mistakes can happen, and the follow-up is what matters!”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you so much for your feedback! We’re glad to hear that you had a good experience with us overall. We apologize for the delay in your order, but we're thrilled that our team could resolve the issue promptly. If you need anything else in the future, don’t hesitate to reach out. Enjoy your purchase! Matt l Cliff & Pebble

Posted 1 year ago

“Great price! Worked perfectly.”

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Posted 2 years ago

Thank you for your review, Cintia!

Posted 2 years ago

“I am very happy with our Eureka Mignon Libra Espresso Grinder. Grinding by weight is a luxury. The built-in scale is accurate and the quality of the grind is exceptional and easily adjusted. We got this grinder only for espresso. Although it is capable of a coarse grind as well, I do not recommend it. Fine-tuning is easy. Going from coarse to fine is not. The grinding is fast and quiet. I highly recommend the dosing funnel. Without it, coffee grounds tend to spill out on the counter. If I had read more carefully between the lines, I would have noticed that a dosing funnel was not included in the purchase from Cliff & Pebble. This did create a hassle for me that could have been avoided. I ended up ordering the funnel separately and was initially charged for shipping as well. Matt from Cliff & Pebble did arrange for a refund of the shipping. Some competitors do include the funnel with the purchase of the grinder. As a first-time buyer from Cliff & Pebble, I was provided a discount that easily covered the cost of the funnel. So, the only real additional cost to me was the hassle of multiple emails and phone calls. Specific language like "Dosing funnel not included" would have been nice. The bottom line: I am impressed with the grinder and recommend it. Matt from Cliff & Pebble was responsive and helpful solving a problem that could have been avoided to begin with.”

Cliff & Pebble 4 star review on 23rd October 2023

Helpful Report

Posted 2 years ago

Hi Eric, Thank you for taking the time to share your detailed experience with our Eureka Mignon Libra Espresso Grinder. We're thrilled to hear that you're pleased with its performance and that grinding by weight has been a luxury addition to your coffee routine! We appreciate your feedback regarding the funnel. We strive to be transparent and clear about our product inclusions, which is why we have a dedicated "What's Included" section on our product pages. We understand the importance of setting the right expectations and will continue to explore ways to make this as intuitive as possible for our customers however we cannot control what other retailers offer. We apologize for any inconvenience caused due to the funnel not being included and are happy we could save you some money via a discount! We're also glad Matt was able to assist you promptly and arrange a refund for the shipping on the funnel. Your feedback about the competitors including certain items is valued, and we want to clarify that while each dealer might have varying offers, we try to provide the best possible value to our customers through discounts, free shipping, and exceptional customer service. Once again, thank you for your kind words regarding the grinder and our customer service. We're always here to help and we hope to serve you again in the future. Happy grinding! Warm regards, William F. Cliff & Pebble Team

Posted 2 years ago

“My experience purchasing an espresso maker and Cliff & Pebble was very good. I wanted some guidance and advice on my planned purchase. I used their online chat service to ask a lot of specific questions to which I received quick and thoughtful answers that helped me confirm my choices. I ended up purchasing a Eureka Mignon Specialita grinder and La Spaziale S1 Mini Vivaldi ii espresso machine. Both are excellent products that exceeded my expectations. One wrinkle in the process though: Although the order was placed through Cliff & Pebble, it was fulfilled by Chris's Coffee. That's okay, but because I didn't know that was the process, the email shipping information came in confusing when I was expecting Cliff&Pebble but the notifications said Chris's Coffee. I recommend Ciff&Pebble because I believe they know their stuff when it comes to advising on coffee equipment and more. I'd give them four stars but there's always room for improvement, and the shipping thing threw me.”

Helpful Report

Posted 3 years ago

Hi! Thank you for taking the time to leave a review and we apologize for any confusion with the shipping. Chris' Coffee Service is the exclusive USA importer for La Spaziale products. On occasion when we our out of stock in our own fulfillment centers, we ask Chris' Coffee to drop ship items for us. This was the case in your order however we again appreciate your feedback and will take measures to ensure future customers are made aware of this. Enjoy your new setup!

Posted 3 years ago

“Shipping took long than I wanted, but I am horribly impatient.”

Helpful Report

Posted 3 years ago

Hi Blake - thank you for taking the time to leave a review and we certainly apologize if your order arrived later than you would have liked! After reviewing your order, it looks like it was shipped immediately and arrived 4 business days later. For an espresso machine of the size you ordered, this is normal however we again apologize if transit times were not made clear. Due to the fragile nature and value of our products, expedited shipping is NEVER a good idea as they almost always arrived damaged. Should you need anything else, please let us know!

Posted 3 years ago

“Great grinder! Slow delivery. But now I'm a very happy camper.”

Helpful Report

Posted 4 years ago

Hi Gary, Thank you for leaving a review and we're sorry to hear of your dissatisfaction with our shipping! After reviewing your order, the item you purchased was backordered at your time of purchase. We informed you of this immediately and you decided to keep the order open with a 5% refund for the inconvenience. Luckily, we received a small batch of the Atom 75 earlier than scheduled and shipped it out immediately. It was in transit for only 1 day as we shipped it on an expedited basis for you. Please feel free to contact our customer service team at any time to discuss further if you'd like! Christopher F. l Cliff & Pebble Order Management

Posted 4 years ago

“I never heard of Cliff and Pebble before my wife found a coffee bean grinder on it's web site. We paid more than I thought we should have for the grinder, however after using it, "it's a great piece of gear," as we'd say in the Marine Corps. Nothing but happy over the process and the product.”

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Posted 5 years ago

Thank you for your review, John.

Posted 5 years ago

“This was my first purchase of a high-end espresso machine as well as my first purchase from cliff and pebble. The experience was pretty straight forward and I had no issues. The packaging was very well done as I was worried about the condition of the product considering the price point and fragility of the machine and how far it had to travel. Thanks for getting me set up! Loving the machine so far.”

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Posted 5 years ago

Thank you, Rory! Glad we could help.

Posted 5 years ago

“No nonsense pricing and delivery. Product is available and shipped quickly. Bought my Rocket Appartamento from Cliff and Pebble S well and very pleased all around.”

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Posted 5 years ago

Thank you for your review, Alvin. We're glad everything worked out!

Posted 5 years ago

Cliff & Pebble is rated 4.9 based on 373 reviews