Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.89

4.9 Rating 311 Reviews

97 %

of reviewers recommend Cliff & Pebble

4.9

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 28th December 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product works great and is beautifully made. Ordering was easy and it arrived on time!”

Helpful Report

Posted 13 hours ago

“Cliff and Pebble is amazing! I bought a few grinders from them and it's always a great process. I had a few issues with some of the grinders as well but customer service was awesome and they fixed it right away. Can't recommend enough!”

Helpful Report

Posted 2 days ago

Thank you so much for the kind words and for being a repeat customer, we truly appreciate it. We’re glad to hear the process has consistently been smooth and that our team was able to quickly take care of the issues you ran into.

Posted 2 days ago

“Machine arrived in perfect condition”

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Posted 1 week ago

We're glad we could help! Joseph l Cliff & Pebble

Posted 4 days ago

“I am very pleased with the order and service I got when I bought my Lelit Mara X through Cliff and Pebble. It was the best price available and Matt was very responsive with my follow up inquiries.”

Cliff & Pebble 5 star review on 25th December 2025

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Posted 1 week ago

“We love our new machine. It's a great upgrade and customer service and the deal from Cliff and pebble was great”

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Posted 1 week ago

Thank you so much for the kind words — we’re thrilled to hear you’re loving your new machine! Upgrading your setup is a big decision, and it truly means a lot to know both the machine and our service met your expectations. Joseph l Cliff & Pebble

Posted 1 week ago

“Really a great experience. Very responsive to inquiries. Nice people. I would certainly do business with Cliff & Pebble again, without hesitation.”

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Posted 1 week ago

Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. It was a pleasure helping you, and we’re grateful for the opportunity to earn your business. We look forward to serving you again anytime. Joseph l Cliff & Pebble

Posted 1 week ago

“Great price for DF54 v2, shipped promptly as well. On receiving noticed issue with the product before first use. Reached out to them and were prompt to exchanged the product with v3. Love that they have 365 return policy in case anything goes wrong. Highly recommended.”

Helpful Report

Posted 1 week ago

Thank you for the thoughtful review! We’re glad we were able to quickly get things resolved and make the swap seamless for you. Our goal is always to stand behind what we sell, and we’re happy to hear the 365-day return policy gave you extra peace of mind. We truly appreciate the recommendation and look forward to helping again down the road. Joseph l Cliff & Pebble

Posted 1 week ago

“Great to deal with and very professional. Prompt responses to questions and they sorted out a problem I had quickly. I would order from them again without hesitation.”

Helpful Report

Posted 1 week ago

Thank you very much for the kind words. I’m glad we were able to help resolve the issue quickly, and I truly appreciate you taking the time to share your experience. We’d be happy to work with you again anytime. Matt l Cliff & Pebble

Posted 1 week ago

“Love love love Cliff and Pebble!! Let’s see my Elizabeth came perfect, warranty and return policy is the best in the industry… I can upgrade within the year if I wanted too and everything is priced competitively. How can you not shop here!!!”

Helpful Report

Posted 1 week ago

Thank you so much for the wonderful feedback. I’m really glad to hear your Elizabeth arrived in perfect condition and that our warranty and return policy gave you confidence in your purchase. We truly appreciate your support and your enthusiasm—it means a lot to us. Matt l Cliff & Pebble

Posted 1 week ago

“I ordered and received a new Lelit Mara X from Cliff & Pebble. Phenomenal service and support. Very highly recommended. Much better experience than the big name online prosumer espresso machine companies that I have dealt with several times in the past.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share this. I’m really glad to hear you had such a positive experience with your Mara X and with our support. Hearing that we exceeded experiences with larger retailers means a great deal to us. We truly appreciate the recommendation and your trust in Cliff & Pebble. Matt l Cliff & Pebble

Posted 1 week ago

“Its only been a short time with this machine, but my initial impressions are that it is incredible on its own and even more spectacular considering the price point. The joystick steam/water controls are a beautiful luxury, and the fit and finish is top notch. My biggest hesitation with this purchase is that there is no parts list and the user manual is pretty limited for an appliance of this caliber. I reached out to see if there may be a parts list from Turin, and never heard back. Even though this is an incredible value, I would feel better knowing Turin had a parts list to help with repairability if the situation arises. Even with my Rocket/Ascaso machines, I kept spare parts and had ordered items to fix and maintain these machines.”

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Posted 2 weeks ago

“Cliff & Pebble has a fantastic selection, and their personalized customer service is truly excellent. I originally ordered a DF64 grinder that was out of stock everywhere with a long delivery window, and Matt went out of his way to rework my order so I could switch to an in-stock option for quick delivery. Great communication, smooth process, and a company that genuinely takes care of its customers. Highly recommend!”

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Posted 3 weeks ago

Thank you, Wallace! Glad I could help. -Matt

Posted 3 weeks ago

“My espresso machine that I've had for years started failing, and after tons of research I decided on the Lelit Bianca V3. Found the exact model I wanted on Cliff & Pebble. I reached out to the team and asked some questions, and was promptly given all the answers I could ever need and decided to order it from them. The machine arrived today (earlier than originally scheduled!) in a very nicely packaged box, no dents or scratches. The machine is in perfect condition. They've made a customer for life!”

Cliff & Pebble 5 star review on 3rd December 2025

Helpful Report

Posted 4 weeks ago

Thank you so much for the wonderful review! We're thrilled to hear your Bianca V3 arrived safely and ahead of schedule — and even happier that we could help answer your questions along the way. Enjoy that beautiful machine, and please don’t hesitate to reach out anytime you need us.

Posted 4 weeks ago

“Received my Lelit as expected and on time. Their customer support was exceptionally quick and helpful. I ended up using their 90 Day price guarantee since the device went on sale just a couple weeks after my purchase. It requires a support claim but it was quick and easy!”

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Posted 1 month ago

Glad we could help, Nikolay!

Posted 1 month ago

“My grinder arrived fast and was perfect.”

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Posted 1 month ago

Happy we could help!

Posted 1 month ago

“Great grinder.”

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Posted 1 month ago

We're glad you love it, Mark!

Posted 1 month ago

“The folks here have repeatedly earned my business with great sales help, and purchase experience. I took advantage of their upgrade policy, and absolutely was amazed how they followed through on it and it's simplicity. Thanks Matt.”

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Posted 1 month ago

Thank you for the kind words. We're glad to hear our support and upgrade policy made your experience smooth and straightforward. We appreciate your continued business — and I’m always here to help. Matt l Cliff & Pebble

Posted 1 month ago

“Good service.”

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Posted 1 month ago

Happy we could help, Richard! Please do not ever hesitate to reach out should you have any questions in the future.

Posted 1 month ago

“Cliff & Pebble answered all my questions prior to the purchase, and then handled the order quickly and efficiently. Very happy with the prompt and friendly service I received.”

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Posted 1 month ago

Happy we could help out! Please let us know if there's anything further we can assist with.

Posted 1 month ago

“I pre-ordered a DF54 grinder at the best price on market. The item was delivered one week earlier than expected. Comunication was great during waiting time. The grinder works simplty great. Great experience overall, highly satistied. I would recommend Cliff & Pebble to all my coffee-lovers friends.”

Helpful Report

Posted 1 month ago

Thank you for your review! We're happy to hear your DF54 arrived ahead of schedule and that it’s performing perfectly. We appreciate your kind words about our communication and your recommendation — enjoy your new grinder!

Posted 1 month ago

Cliff & Pebble is rated 4.9 based on 311 reviews