Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 350 Reviews

97 %

of reviewers recommend Cliff & Pebble

4.9

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 15th March 2026

325

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping, even on a back ordered item. All of the communication was quick. And my machine showed up very well packaged. 10/10 would order here again.”

Helpful Report

Posted 23 hours ago

Thank you so much — this made our day! Fast shipping on a backordered item is something we work hard to get right, and we're glad the packaging held up too. We look forward to having you back! Matt & the Cliff & Pebble Team

Posted 8 hours ago

“Fast shippers and the grinder arrived as described. No issues whatsoever!!”

Helpful Report

Posted 1 day ago

Thank you! Fast shipping and happy customers — that's what we aim for every time. Glad the grinder arrived in perfect condition. Enjoy the shots! Matt & the Cliff & Pebble team

Posted 1 day ago

“I ordered an espresso machine that didn't work. Called the distributor after talking to C&P. Distributor wanted pictures, descriptions and films. How do I take pictures of a circuit board problem. Called C&P again, they said they would call the distributor and notify me. In accordance with C&P promise, I sent the machine by UPS back to the distributor. The same day the distributor received the machine, C&P notified me that my purchase price had been refunded. They have made a customer for life!! I don't know any firm that stands by their promise as good as C&P”

Helpful Report

Posted 2 days ago

Thank you so much for sharing this - it genuinely means the world to us. We know how frustrating it can be when something doesn't work right out of the box, and we're sorry you had to deal with that. What we can control is how we respond, and we're glad we were able to make it right quickly. We hope your next machine gives you many years of great espresso. Welcome to the Cliff & Pebble family — for life! Matt & the Cliff & Pebble team

Posted 1 day ago

“Couldn't be happier with the price and the speed of which I received my items. Looking forward trying out everything!”

Helpful Report

Posted 2 weeks ago

Rich - thank you for leaving a review! We're happy to hear everything went well. Matt l Cliff & Pebble

Posted 2 weeks ago

“Amazing customer service, looking forward to my new machine!”

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Posted 2 weeks ago

Happy we could help! Thank you for leaving a review. Joseph l Cliff & Pebble

Posted 2 weeks ago

“Received my Lelit Mara X V2 in great condition. Fast shipping. I have been using it everyday for almost 2 weeks and loving it! It's a great machine. I love that Cliff & Pebble offers a 365-day return/exchanges. I will definitely recommend them to my friends and family.”

Helpful Report

Posted 3 weeks ago

Thank you so much for the kind words! We’re thrilled to hear you’re loving your Lelit Mara X V2 and that it arrived safely. Enjoy those daily shots, and don’t hesitate to reach out if you ever need tips, accessories, or anything else. We truly appreciate the recommendation to your friends and family! Joseph l Cliff & Pebble

Posted 3 weeks ago

“Purchased the Turin SK40 grinder. It was shipped and arrived promptly. I had a problem the the grind size not being fine enough for espresso. I returned the original and it was promptly replaced. Very satisfied with the way my problem was handled and with the replacement SK40”

Helpful Report

Posted 4 weeks ago

Thank you for the kind review! We’re glad to hear the SK40 arrived quickly and that our team was able to get the replacement sorted out promptly. Enjoy the grinder and your espresso, and don’t hesitate to reach out if we can help with anything down the road! Joseph l Cliff & Pebble

Posted 4 weeks ago

“Cliff & Pebble really takes it to the next level! The grinder I bought was shipped with lots of care taken to make sure it arrived safely, and it also shipped early, which was a great surprise! I will definitely be ordering from them again in the future - they should be your first stop for coffee needs!”

Helpful Report

Posted 4 weeks ago

Thank you so much for the kind words! We take a lot of pride in carefully packing every order, so it’s great to hear your grinder arrived safely—and even a bit earlier than expected. We truly appreciate your support and look forward to helping with your next coffee upgrade! ☕ Matt l Cliff & Pebble

Posted 4 weeks ago

“Great deal and came faster than anticipated”

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Posted 1 month ago

Thank you for the great review! We're glad your order arrived quicker than expected and that you found a great deal. We appreciate your support and hope to serve you again soon! Matt l Cliff & Pebble

Posted 4 weeks ago

“Great experience”

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Posted 1 month ago

Hey Greg, Glad we could help! Matt l Cliff & Pebble

Posted 1 month ago

“Super quick shipping. Everything I ordered showed up without any damage, very well packed. They were also the only one who had the grinder that I wanted. Definitely will be purchasing again from them in the future.”

Helpful Report

Posted 1 month ago

Thank you so much for the kind words. We truly appreciate you taking the time to share your experience. We work hard to ensure every order is packed with care and arrives exactly as it should, so it means a lot to hear everything showed up safely and quickly. Matt l Cliff & Pebble

Posted 1 month ago

“These guys are solid! My initial purchase of a Turin grinder didn't live up to my expectations. Matthew helped me try to dial it in but when it was clear it wasn't working with my beans, it was a simple return and upgrade to a Eureka - shipping paid both ways. Loving the new Mignon 65 AP!”

Helpful Report

Posted 1 month ago

Thank you so much for the thoughtful feedback — it truly means a lot. Sometimes a grinder just isn’t the right fit for a particular setup or coffee, and we’re always happy to help find the one that is. I’m glad we were able to make the return and upgrade process smooth for you — and even happier to hear you’re loving the Mignon 65 AP. Enjoy every shot! Joseph l Cliff & Pebble

Posted 1 month ago

“I got this for my husband as a gift. When it came, he paused when he realized what was in the box, hugged me, and then cried a little. But the good kind of cry? Not the bad kind. I dont know much about coffee so I asked what he thinks and he said "I don't how to explain how competent the machine feels. Its sayin 'Shhh, Habibi. I got this.'" And then he spanked the water tank. It is surprisingly beefy. The Zebranowood pieces were really nice and love the look. Keep in mind, if you're giving the Lelit as a gift to your SO, its implied they have carte blanche to a grinder of their choosing. The Mazzer philos has been a great grinder. Great price. Shipped quickly, and the packaging was excellent. I never needed to use customer service, but thats because everything about the order was great.”

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Posted 1 month ago

Thank you for taking the time to leave a review and for showing us your setup! Matt l Cliff & Pebble

Posted 1 month ago

“Really great experience ordering, aggressive pricing and investment protection. Great product mix as well. Delivery came in 2 days. I think the 365 guarantee is very unique in terms of helping protect the customer's investment. I never leave reviews, but my experience with C&P was so good that I couldn't not do one.”

Helpful Report

Posted 1 month ago

Thank you so much for leaving a review! Happy we were able to help out. Matt l Cliff & Pebble

Posted 1 month ago

“I made an error in my initial order, and was very pleased with the assistance I got in resolving the problem. Great customer service, I'll be back.”

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Posted 1 month ago

Thank you for leaving a review. I'm happy we were able to help! Joseph l Cliff & Pebble

Posted 1 month ago

“great price awesome website”

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Posted 1 month ago

Thank you for leaving a review, Sol!

Posted 1 month ago

“Excellent experience ordering through Cliff & Pebble. I called in and was able to get prompt professional service. Highly recommend.”

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Posted 1 month ago

Thank you for leaving a review, Joaquin!

Posted 1 month ago

“Great customer service. I love return policy peace of mind.”

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Posted 2 months ago

Happy we could help, Ryan! Thank you for leaving a review. Matt l Cliff & Pebble

Posted 2 months ago

“Great experience. Product delivered on time without any issues.”

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Posted 2 months ago

Hi Chris, Thank you so much for leaving a review. Glad we could help. Matt l Cliff & Pebble

Posted 2 months ago

“Ordered a DF64 which arrived earlier than expected which was a nice surprise. Works perfectly & very happy with the fast delivery!”

Helpful Report

Posted 2 months ago

Hi Robert, Glad to hear your DF64 arrived early! Happy we could help. Joseph l Cliff & Pebble

Posted 2 months ago

Cliff & Pebble is rated 4.9 based on 350 reviews