Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 265 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 11th June 2025

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seamless experience. Glad I gave a local company a try!”

Helpful Report

Posted 14 hours ago

Hi Max! Thank you for leaving a review and for your business! Please let us know if there's anything else we can do for you. Happy to assist! Joseph l Cliff & Pebble

Posted 13 hours ago

“Very responsive to questions about equipment, and when a product turned out to not be the best choice for me, able to return it with no problems. Excellent customer service”

Helpful Report

Posted 2 days ago

Hi James, Thank you for taking the time to leave a review. I'm thrilled we were able to assist! Joseph l Cliff & Pebble

Posted 2 days ago

“I got a great machine for a steal and the shipping was fast! Highly Recommend. Will definitely be coming back to Cliff & Pebble for future purchases!”

Helpful Report

Posted 1 week ago

Hi Clint, Thank you so much for the kind words! We’re thrilled to hear you’re happy with your machine and our service. Looking forward to helping you again in the future. Welcome to the Cliff & Pebble family!

Posted 6 days ago

“The folks at Cliff and Pebble have been amazing to work with. Amazing customer service and great experience overall. Highly recommend.”

Helpful Report

Posted 3 weeks ago

Hi Jeffrey, Thank you so much for the kind words! We're thrilled to hear you had a great experience with us. Providing top-notch service is what we strive for, and it means a lot to know we delivered. If you ever need anything down the road—questions, upgrades, or just some espresso advice—we’re always here to help. Enjoy every sip!

Posted 3 weeks ago

“Really pleased with my grinder. Turned out the open box one I ordered had some upper burr issues. Matt let me know before he shipped it and offered a new one for the same discounted price, which was super generous and very much appreciated.”

Helpful Report

Posted 3 weeks ago

Hi Adam! Thank you for leaving a review. Happy I could help. Matt l Cliff & Pebble

Posted 3 weeks ago

“Awesome grinder and price was excellent”

Helpful Report

Posted 4 weeks ago

Hi Emory, Glad we could help you out! Thank you so much for leaving a review. Matt l Cliff & Pebble

Posted 4 weeks ago

“Great experience buying my Lelit Bianca. Matt was super helpful and worked with me to make sure I receive the best customer service.”

Helpful Report

Posted 1 month ago

Hi Steve, Thank you so much for the kind words! We're thrilled to hear you had a great experience and that Matt was able to help you out every step of the way. The Lelit Bianca is an incredible machine, enjoy every shot!

Posted 4 weeks ago

“Order and delivery was smooth, everything as expected so far.”

Helpful Report

Posted 1 month ago

Hi Girish, Happy we could help! Joseph l Cliff & Pebble

Posted 1 month ago

“It is a great purchase experience. The responses from Matt are timely.”

Helpful Report

Posted 2 months ago

Hi Xuan! Thank you for taking the time to leave a review. Glad I could help! As always, please never hesitate to reach out should you have any questions or need assistance. Matt l Cliff & Pebble

Posted 1 month ago

“Great service and price. Fast delivery.”

Helpful Report

Posted 2 months ago

Hi Ryan, Thank you for taking the time to leave a review! Glad we could help. Joseph l Cliff & Pebble

Posted 2 months ago

“Ordered a grinder that experienced delays. Reached out to customer service multiple times with questions, revising the order, etc. Joseph has been incredibly helpful and knowledgeable. I plan on coming back to Cliff and Pebble for the customer service alone. Plus that year long warranty is a huge consideration when making a $1500 purchase!”

Helpful Report

Posted 2 months ago

Hi there! Thank you for the kind words and I'm happy we were able to assist! Joseph l Cliff & Pebble

Posted 2 months ago

“Good purchase experience and customer service for a minor problem. Would buy her again.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. We're glad we were able to help!

Posted 2 months ago

“Excellent customer service”

Helpful Report

Posted 3 months ago

Hi! Thank you for leaving a review. Happy Brewing! Joesph l Cliff & Pebble

Posted 3 months ago

“Ordered my eureka grinder and was shipped and delivered by the estimated date! Came in great! Thank you!”

Helpful Report

Posted 3 months ago

Hi Franshesca, Thank you for leaving a review! I'm glad we were able to help get you a grinder quickly. Happy Brewing! Joseph l Cliff & Pebble

Posted 3 months ago

“Phenomenal grinder! Super quiet and fast grinding. I use it only for espresso and it’s been incredible. Highly recommend. Absolutely love the 365-Day-In-Hime Trial! Peace of mind!”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're thrilled to hear that you're loving the Eureka Zero for your espresso setup. Its quiet operation and speed definitely make it a standout grinder! If you ever need any tips or accessories to enhance your experience even further, feel free to reach out. Happy brewing! Joseph l Cliff & Pebble

Posted 3 months ago

“GREAT service, so responsive and helpful!”

Helpful Report

Posted 3 months ago

Thank you, Kayla! I'm glad we were able to help out. Matthew l Cliff & Pebble

Posted 3 months ago

“Love the ECM PID espresso machine and LOVE Matt’s support in choosing one. Still need some practice but will buy from Cliff and pebble again in the future! They have a great return policy. Great customer service and great shipping.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words, Ursula! I'm thrilled to hear that you’re loving your machine. It takes a little practice, but we have no doubt you’ll be pulling amazing shots in no time! If you ever need tips or have any questions, we’re always here to help. Looking forward to chatting again in the future—happy brewing! Matt l Cliff & Pebble

Posted 3 months ago

“Very please with my new grinder. Order process was easy and shipping was super fast!”

Helpful Report

Posted 3 months ago

Hi Mark! Thank you for your review! We're so glad to hear you're enjoying your new grinder and that your experience with ordering and shipping was smooth and fast. Happy grinding, and if you ever need anything, we're here to help! Matt l Cliff & Pebble

Posted 3 months ago

“What a game changer at an affordable price. The stepless control really helps control the timing and pressure of my espresso shots. I have had very little issues with retention of grinds as long as I spritz my beans with water before grinding.”

Helpful Report

Posted 4 months ago

“The Cliff and Pebble team were very helpful with all of my questions and issues with my initial shipment. They communicate well and are very nice people. I would buy from them again.”

Helpful Report

Posted 4 months ago

Hi Myles, Thank you for your kind words! We're glad we could assist with your questions and ensure everything went smoothly. We truly appreciate your support and look forward to serving you again! ☕🚀 Joseph l Cliff & Pebble

Posted 4 months ago

Cliff & Pebble is rated 4.9 based on 265 reviews