Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 377 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 6th June 2026

329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff was great to deal with (Awesome to talk to a human who wants to be helpful, not just a chatbot), and was able to give me good information about their open-box program. I ended up purchasing a grinder through this program - Packaging was a bit worse for wear (no extra box around the grinder's production box), but the contents inside were in great condition. Given the price, I can't complain. Would happily do business with Cliff and Pebble again!”

Helpful Report

Posted 1 day ago

We'll always pick up the phone! Really glad the Espresso Vault worked out and that the grinder is in great shape. Your note about the outer packaging is well taken and something we'll look at. Thanks for the kind words and we look forward to having you back! Matt & the Cliff & Pebble Team

Posted 9 hours ago

“Helpful and responsive team (with quick delivery). Highly recommend.”

Helpful Report

Posted 2 days ago

Thank you, Brian. Happy to hear we were able to assist! Matt & the Cliff & Pebble Team

Posted 1 day ago

“Pleasure to work with when I ordered the wrong part.”

Helpful Report

Posted 2 days ago

Enjoy the new gear, and thanks again for choosing us! Matt & the Cliff & Pebble Team

Posted 2 days ago

“Great service and incredibly fast shipping. Will buy from again. Many thanks.”

Helpful Report

Posted 1 week ago

Really appreciate you taking the time to leave this. Fast shipping is something we work hard at, so it's great to hear it landed well. Enjoy the new gear, and thanks again for choosing us. Matt & the Cliff & Pebble Team

Posted 1 week ago

“Absolutely so easy, Cliff and pebble matched me with the perfect machine and grinder for me. The legato v2 is a fantastic machine and I love it paired with the df64 grinder. Pulled beautiful shots right out of the box”

Cliff & Pebble 5 star review on 23rd June 2026

Helpful Report

Posted 3 weeks ago

This is exactly what we love to hear! The Legato V2 and DF64 is such a great pairing and it sounds like you hit the ground running. Beautiful shots right out of the box — enjoy every single one! Matt & the Cliff & Pebble Team

Posted 3 weeks ago

“Pricing was so aggressive I was concerned it might be a scam. Also, didn't have to pay sales tax in my state (CA). Delivery was before expectation. My new expresso machine arrived in great shape, fast, and at a great price - what more can you ask for?”

Helpful Report

Posted 3 weeks ago

We'll take that as a compliment! We've been at this since 2015 and work hard to offer the best prices possible, so we're glad it paid off. Really happy the machine arrived quickly and in great shape. Enjoy every shot! Matt & the Cliff & Pebble Team

Posted 3 weeks ago

“Great website”

Helpful Report

Posted 1 month ago

Thank you! We take pride in our website and are constantly looking to improve it. I'm glad you like it! Matt & the Cliff & Pebble Team

Posted 1 week ago

“Great customer service and advice when i was getting started!”

Helpful Report

Posted 1 month ago

Thank you so much — that's exactly what we're here for! Really glad we could help get you started on the right foot. Enjoy every shot! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Fast shipping and a joy to work with. The sales rep took the time to answer my questions and handled my order from start to finish. They made me feel like a valued customer and really worked for my business.”

Helpful Report

Posted 1 month ago

Thank you so much for the kind words — this is exactly the experience we strive to create for every customer. We truly appreciate your support and look forward to being here for you again! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Joseph was great and responsive to my questions!”

Helpful Report

Posted 1 month ago

Thank you so much — we'll make sure Joseph sees this! We're lucky to have him. Enjoy your setup! Matt & the Cliff & Pebble Team

Posted 1 month ago

“Great customer support. Every email I sent was answered promptly with as much assistance as I could have hoped for. Will definitely be a repeat customer.”

Helpful Report

Posted 1 month ago

Thank you so much — we truly appreciate the kind words and your support! We look forward to being here for you whenever you need us. Matt & the Cliff & Pebble Team

Posted 1 month ago

“On time delivery and great customer service.”

Helpful Report

Posted 1 month ago

Thank you — we really appreciate it! ☕ Matt & the Cliff & Pebble Team

Posted 1 month ago

“Quick shipping on a really good grinder that is not easily available for order anywhere else.”

Helpful Report

Posted 1 month ago

Thank you so much! We work hard to carry products that are tough to find elsewhere, and getting them to you quickly is just as important. Really appreciate the support! Matt & the Cliff & Pebble Team

Posted 1 month ago

“C&P was really awesome. Quick responses to questions, a great deal and a great product, Highly recommended. And I would certainly buy from them again.”

Helpful Report

Posted 1 month ago

Thank you so much — we really appreciate the kind words and your support! We look forward to being here for you whenever you need us. Matt & the Cliff & Pebble Team

Posted 1 month ago

“I ordered both the DF64 and Turin espresso scale. They arrived well packed and in a timely fashion at a fair price. The ordering process was quick and easy. Matt was most helpful with insights and in expediting the purchase. I highly recommend this establishment.”

Helpful Report

Posted 2 months ago

Thank you so much for this! The DF64 and Turin scale is a fantastic combo and we're glad the ordering experience matched the quality of the products. Matt & the Cliff & Pebble Team

Posted 2 months ago

“Good service. Item arrived early”

Helpful Report

Posted 2 months ago

Happy it arrived early! Thank you for taking the time to leave a review. It is truly appreciated. Matt & the Cliff & Pebble Team

Posted 2 months ago

“Very good service”

Helpful Report

Posted 2 months ago

Thank you so much — we really appreciate it! Matt & the Cliff & Pebble Team

Posted 2 months ago

“Purchasing my new Lelit Bianca V3 from Cliff & Pebble was yet another outstanding experience from start to finish. This now marks my sixth purchase from Cliff & Pebble, ranging from espresso machines and grinders to accessories such as portafilters and, most recently, an Acaia Lunar scale. Across every purchase, their ordering process has consistently been efficient, smooth, and reliable. Joseph and Matt were exceptional throughout the entire process. Their knowledge, responsiveness, and genuine commitment to customer satisfaction made this latest upgrade seamless and stress-free. They were always readily available to answer my questions—whether by phone or online chat—which made the experience feel highly personalized and supportive. They took the time to provide thoughtful guidance, ensuring I felt confident every step of the way. Investing in high-end espresso equipment is a significant decision, and having a trusted retailer like Cliff & Pebble, backed by professionals like Joseph and Matt, makes all the difference. Their professionalism, accessibility, and dedication to customer service continue to set them apart. I couldn’t be happier with both my new machine and the consistently exceptional service I’ve received over multiple purchases. Whether you’re purchasing your first piece of premium espresso equipment or expanding your setup, Cliff & Pebble delivers a level of expertise, efficiency, and customer care that is truly second to none.”

Helpful Report

Posted 2 months ago

Six purchases — that truly means everything to us. Thank you so much for your continued trust and for taking the time to share this. It's an absolute pleasure working with you, and shoutout to Joseph for the kind words as well. The Bianca V3 is going to serve you beautifully for years to come. We're always here whenever you need us! Matt & the Cliff & Pebble Team

Posted 2 months ago

“I’ve purchased five espresso machines over the past seven years from Cliff & Pebble, and I can confidently say they’ve been fantastic every time. Several of these machines were for family friends, and everyone has been extremely happy with both the products and the service. Matt, the owner, consistently provides excellent customer support whenever we call for troubleshooting or advice. It’s rare to find a company that stands behind their customers long after the purchase, and Cliff & Pebble truly does. Highly recommend them to anyone looking for quality espresso equipment and reliable support.”

Helpful Report

Posted 2 months ago

Wow — five machines! That truly means the world to us and is exactly why we do what we do. Thank you for your continued trust and for sharing the love with family and friends. Comments like this remind us why the personal touch matters. We'll always be here for you! Matt & the Cliff & Pebble Team

Posted 2 months ago

“Matt and his team were great to work with. Their pricing is fair and very competitive, and their product support is responsive and courteous. I’m so glad I chose to go with Cliff & Pebble when I purchased my Lelit Elizabeth. I can’t recommend them enough and I look forward to doing business with them in the future.”

Helpful Report

Posted 2 months ago

Thank you so much for the kind words, this truly means a lot to us! The Elizabeth is a fantastic machine and we're so glad you're enjoying it. We look forward to being here for you whenever you need us. Welcome to the family! Matt & the Cliff & Pebble Team

Posted 2 months ago

Cliff & Pebble is rated 4.9 based on 377 reviews