Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 274 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 12th August 2025

308

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great support team, great prices, and fast/reliable shipping. It takes a lot behind the scenes to get these expensive/heavy machines from Italy, test them, and ship them domestically.”

Helpful Report

Posted 1 year ago

Hi there! Thank you so much for your kind words! We're thrilled to hear that you're pleased with our support team, prices, and shipping. You're absolutely right—bringing these high-quality machines from Italy to your home is a process that we take great pride in. Our team works diligently to ensure that every machine is carefully tested and securely shipped so that you can enjoy a perfect cup of coffee without any hassle. We're grateful for your support and look forward to serving you again in the future!

Posted 1 year ago

“Quick shipping, prompt response to email, and great machine.”

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Posted 1 year ago

Hi Eyal, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our shipping and customer service, and that you're enjoying your new machine. If you ever have any questions or need assistance in the future, don't hesitate to reach out. Happy brewing! Joseph

Posted 1 year ago

“The machine came well protected and quickly. Very happy”

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Posted 1 year ago

Hi Matthew, Thank you so much for your kind words! We're thrilled to hear that your machine arrived quickly and in perfect condition. It’s great to know that you're happy with your purchase. If you have any questions or need any tips to get the most out of your coffee experience, we're always here to help. Enjoy your perfect cup of coffee!

Posted 1 year ago

“"Fantastic experience! The staff was incredibly knowledgeable and eager to answer all my questions. They made choosing the perfect espresso machine a breeze. Highly recommend!"”

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Posted 1 year ago

Hi Michael, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our team. Helping you find the perfect espresso machine is what we're all about, and it's wonderful to know we hit the mark. We hope your new machine brews countless cups of joy and rich espresso moments. If you ever have more questions or need coffee tips, don't hesitate to reach out. Happy brewing! ☕️ Matt

Posted 1 year ago

“Great business model allowing flexibility with returns and making sure they can find the right espresso setup.”

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Posted 1 year ago

Hi Jung, Thank you so much for your kind words! We're thrilled to hear that you appreciate our unique return policy. We believe that finding the perfect espresso setup should be a joyful and flexible experience, and we're proud to offer our customers the peace of mind that comes with a 365-day in-home trial. If you ever have any questions or need assistance with your espresso journey, we're here to help. Enjoy your coffee adventures! Matt

Posted 1 year ago

“I ordered a Lelit Bianca V3 and an open box Mignon Libra. Both orders were processed quicky, with real time updates when I called regarding the status of the Lelit. I appreciate the fact that they bench test the machine, it arrived as was not noticeable the box had been opened. Outstanding service and shipping, highly recommended!”

Cliff & Pebble 5 star review on 6th August 2024

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Posted 1 year ago

Hi Steven, Thank you for leaving a review. Your setup looks great!

Posted 1 year ago

“Great price..exactly what the description was! Perfect transaction.”

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Posted 1 year ago

Hi Aaron, Thank you! Happy we could help.

Posted 1 year ago

“We often are quick to share the negative experiences we have with the world, and very few times do we stop and share the good experiences we have. This is one of those good experiences. I am fully satisfied with my experience with Cliff and Pebble. From the item availability, to pricing, to delivery. All went super smooth and everything was as described. I would buy from them in a heartbeat. Thank you Matt!”

Cliff & Pebble 5 star review on 2nd August 2024

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Posted 1 year ago

Hi Jose, Thank you so much for your kind words. Matt is our owner and absolutely loves helping customers find the setup that's right for them! The Silvano Evo and Libra grinder look phenomenal in your kitchen. Great latte art as well! We're always here for any questions you may have or simply want to chat espresso! Thank you once again. The Team at Cliff & Pebble

Posted 1 year ago

“Ordered a La Spaziale Mini Vivaldi II open box, unused and no coffee had been put through it. Arrived on time, double boxed, in perfect shape. Thank you Cliff and Pebble, this is quite a step up from my single boiler Saeco which worked perfectly. Glad to upgrade!”

Cliff & Pebble 5 star review on 31st July 2024

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Posted 1 year ago

Hi Robin, Thank you so much for your review and photo (looks great!). We're glad we could help out.

Posted 1 year ago

“Excellent stuff. They know their product well. I would highly recommend”

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Posted 1 year ago

Happy we could help, Frank!

Posted 1 year ago

“Smooth easy transaction, open-box product arrived in perfect shape. Will shop here again!”

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Posted 1 year ago

Thank you, Trey. I'm glad we could help. Our outlet center certainly has the best deals around!

Posted 1 year ago

“Great product and service.”

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Posted 1 year ago

Thank you, Hai! We're happy we could help.

Posted 1 year ago

“I am really happy with my purchase,Cliff & Pebble is the best place to buy!!”

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Posted 1 year ago

Happy we could help, Roman!

Posted 1 year ago

“Amazing customer service. I regret buying my grinder from another retailer but am so happy I found Cliff and Pebble when buying my Lelit Bianca. They're now the first place I check for all my coffee equipment needs!”

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Posted 1 year ago

Glad we could help, Zaid!

Posted 1 year ago

“Great customer service and fast shipping. Knowledge staff that helped answer questions before making the purchase. I will definitely consider Cliff & Pebble for my future espresso purchases!”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“The C&P team has been great to work with and helpful with all questions/support needs.”

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Posted 1 year ago

Thank you so much for leaving a review!

Posted 1 year ago

“I am very happy of my purchase with Cliff & Pebble. The delivery was very quick and securely packaged.”

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Posted 1 year ago

Thank you, Atabay!

Posted 1 year ago

“Great machine ! Great service! Matt did a great job expediting”

Cliff & Pebble 5 star review on 24th May 2024

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Posted 1 year ago

Thank you for leaving a review, David!

Posted 1 year ago

“Shipped quickly, no issues. was as expected. Decided to order from you for the few extras included with the machine. Thank you!”

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Posted 1 year ago

Glad we could help, Savanna!

Posted 1 year ago

“A couple weeks ago i bought a lelit bianca v3 from cliff&pebble . A couple days later after my purchase, Lelit had a huge 20% sale on all their machine. Cliff&Pebble happily price matched and refunded the difference. All it took was less than 5 minute when I got on a chat with them. I am so happy with their service and wouldn't hesitate to recommend them to my friends and family!”

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Posted 1 year ago

Thank you for your review! Happy we could help.

Posted 1 year ago

Cliff & Pebble is rated 4.9 based on 274 reviews