Cliff & Pebble Reviews

4.9 Rating 181 Reviews
99 %
of reviewers recommend Cliff & Pebble
4.9
Based on 181 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Cliff & Pebble Reviews
Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 29th December 2023
Omar T
Cliff & Pebble 5 star review on 29th December 2023
Omar T
Cliff & Pebble 4 star review on 23rd October 2023
Eric S
Cliff & Pebble 5 star review on 12th October 2023
Ben L
291
Anonymous
Anonymous  // 01/01/2019
Great customer service.
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Posted 8 months ago
Glad we could help you out, Gino!
Posted 8 months ago
Cliff and Pebble had great shipping and service in addition to wonderful 0% financing interest rates.
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Posted 9 months ago
Thank you so much for taking the time to leave a review!
Posted 8 months ago
Matt is such a wonderful person. I consider us as a bad customer yet he handled our order extremely professionally. 5 ⭐️
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Posted 9 months ago
Thank you, Shiyun! I'm pleased to hear I was able to help. Matthew D. Cliff & Pebble
Posted 9 months ago
Great customer service support and high-quality products. We got the Rocket knock box to complete our espresso machine setup.
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Posted 9 months ago
Thank you for your review, Alexandra! Christine F. Order Management l Cliff & Pebble
Posted 9 months ago
C&P service was fantastic and hope that this continues as I keep using their services. Thank you for everything !
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Posted 9 months ago
Thank you, Joesph! Happy we could assist. Matthew Cliff & Pebble
Posted 9 months ago
Excellent service from Cliff & Pebble. Bought my first machine from a different company and was extremely dissatisfied with their service and support surrounding shipping a machine in for service. Cliff & Pebble’s service and support had been far and above and I’m very happy I went with them.
Cliff & Pebble 5 star review on 24th June 2023
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Posted 10 months ago
Hi Bryan, Thank you so much for the kind words! We're thrilled we could help you out.
Posted 9 months ago
Cliff and Pebble is an outstanding company to work with and their communication has been great from start to finish. Answering any questions I had and was even willing to accommodate my preffered color accents.
Cliff & Pebble 5 star review on 22nd May 2023
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Posted 11 months ago
Happy we could help, David. The setup looks great!
Posted 11 months ago
Excellent customer service. Smooth delivery and overall process, considering an expensive espresso machine purchase. Even agreed to adjust bar pressure before shipping the item. Highly recommended
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Posted 11 months ago
Thank you, Waleed!
Posted 11 months ago
Fast shipping,product arrived in great condition
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Posted 11 months ago
Thank you for leaving a review, William!
Posted 11 months ago
Very smooth order process and quick delivery! Great experience.
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Posted 11 months ago
Thank you for leaving a review!
Posted 11 months ago
My experience with Cliff & Pebble so far have been great. My order was fulfilled super quick and even arrived earlier than projected Matt has been readily available to answer questions via online chat as well so the whole experience so far has been great!
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Posted 1 year ago
Thank you, Frank!
Posted 1 year ago
Love the site wonderful service
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Posted 1 year ago
Thank you, Deborah!
Posted 1 year ago
Matt was great from end to end. Excellent support from shipping, to machine debugging, to general espresso tips ! Would buy again and recommend to my friends
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Posted 1 year ago
Thank you so much, Jeremy!
Posted 1 year ago
I had a tricky shipping window, Matt made sure my order arrived in time. No fuss, fairly priced.
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Posted 1 year ago
Hi Liam, Happy we could help!
Posted 1 year ago
I primarily use this grinder for espresso. Best to start with the factory dial setting if grinding for espresso, then adjust from there. In terms of noise, it's not quieter compared to my built-in Breville touch conical grinder. The noise while grinding the beans just sounds different, like at a higher pitch. I do notice the grinds are much fluffier and don't clump using the Oro compared to Breville. Loving the Oro so far. Very little retention too, without using the bellow.
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Posted 1 year ago
Very happy with the service, this store is awesome and highly recommended, I bought an expresso machine ( mini vivaldi 2) and the customer service was very supportive of my questions, deliver was on time I would definitely buy other items!!
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Posted 1 year ago
Only had my machine Rocket Appartamento Serie Nera a little bit and so far, I'm having a blast with it. But, as far as Cliff & Pebble customer service!!?? They are truly AMAZING!!!! I would recommend them to anyone! Not one time did I feel I was annoying them with any questions I had, or anything I needed. Their return and warranties are the best Ive ever seen! Great company!
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Posted 1 year ago
Thank you for the kind words, Troy!
Posted 1 year ago
After horrible buying/warranty experiences with not one but two of Cliff & Pebble's competitors, I am so glad I stumbled upon C&P. Their 365-day return policy, incredibly responsive staff (emails were responded to within minutes always), and patience they had with me when trying to decide on my machine was unlike any other dealer I've come across. Oh yeah, they gave me a free scale worth $250 with my purchase too! Pick up the phone and call these guys if you're on the fence - they'll walk you through everything step-by-step.
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Posted 1 year ago
Coming from a Breville Barista Express, this machine completely blew me away! From the espresso to the foam, this machine is an all around all-star. I'm so happy with my open box purchase and look forward to many caffeinated years to come.
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Posted 1 year ago
My machine arrived on time and was packaged great.
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Posted 1 year ago
Cliff & Pebble is rated 4.9 based on 181 reviews