Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 390 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 20th August 2026

329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent shipping — the machine arrived quickly and perfectly packed. The Lelit Marax works beautifully, stable temperature and great espresso quality. Nothing to complain about — absolutely satisfied!”

Cliff & Pebble 5 star review on 20th October 2025

Helpful Report

Posted 11 months ago

Thank you so much for the kind words and photo! We're thrilled to hear your Mara X arrived safely and is pulling great shots. Enjoy every espresso and welcome to the Cliff & Pebble family! Joseph l Cliff & Pebble

Posted 11 months ago

“I am a novice home barista and knew next to nothing about the world of espresso-making. After searching many specialty coffee sites, I found Cliff and Pebble. Matt the owner and founder has taken my hand and been my expert guide from which machine and grinder to choose as well as what accessories I would need to begin my journey. He has responded quickly, kindly and patiently to my unending questions, provided excellent educational resources to improve my skills, and has made my entry into the home barista world a true pleasure. I cannot recommend Matt at Cliff and Pebble highly enough. Thank you, Matt!”

Helpful Report

Posted 1 year ago

Hi Joseph, Thank you so much for the wonderful review! We're thrilled to hear Matt was able to make your espresso journey such a great experience. Enjoy every step of becoming a home barista — we're always here if you need us! Jospeh l Cliff & Pebble

Posted 1 year ago

“Good service and good prices!”

Helpful Report

Posted 1 year ago

Hi Ran, Thank you for your kind words! Glad we could help. Matt l Cliff & Pebble

Posted 1 year ago

“Personal and great to work with.”

Helpful Report

Posted 1 year ago

Hi Bradley, Thank you so much for your kind words! We’re thrilled to hear you found our service personal and enjoyable to work with. Providing a smooth, personable experience is always our goal, and it means a lot to know it stood out to you. We look forward to helping with all your coffee needs in the future! Matt l Cliff & Pebble

Posted 1 year ago

“The Customer Service of this country is out of this world.....I would buy a million times more”

Helpful Report

Posted 1 year ago

Hi Mario, Thank you so much for your kind words! We’re thrilled to hear that our customer service stood out to you—it’s something we take great pride in. We truly appreciate your support and look forward to serving you again whenever you’re ready for your next espresso adventure. Matt l Cliff & Pebble

Posted 1 year ago

“I’ve purchased the Lelit Bianca, Turin DF83v and 83 mm SSP high uniformity burrs from Cliff and Pebble. My experience has been great! There was a hiccup in shipping for my burrs but that was due to Turin. The customer service has been 10/10. The most important aspect of choosing a store for me is always customer service. I hope this level of service continues because I plan on purchasing from this site for all my coffee equipment!”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience! We’re thrilled to hear you’re enjoying your new gear. We’re honored that you trust us as your go-to source for coffee equipment, and we’ll work hard to make sure your future experiences are just as smooth. Enjoy your new setup, and happy brewing!

Posted 1 year ago

“Flawless transaction and they were even able to get me a product that was brand new and not on the site! I would highly recommend to anyone!”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for your wonderful feedback! We’re so glad we could track down exactly what you were looking for and make the process smooth from start to finish. We truly appreciate your recommendation and are here whenever you need us again. Matt l Cliff & Pebble

Posted 1 year ago

“These folks are great!! I would highly recommend purchasing from them.”

Cliff & Pebble 5 star review on 4th September 2025

Helpful Report

Posted 1 year ago

Hi Alex, Thank you so much for your kind words and for sharing a photo of your setup—it looks fantastic! We’re thrilled to hear you had such a positive experience with us. Enjoy your new gear, and we’re always here if you need anything down the road. Matt l Cliff & Pebble

Posted 1 year ago

“Very efficient delivery.”

Helpful Report

Posted 1 year ago

Hi Lejia, Thank you for taking the time to leave a review. Glad we could help!

Posted 1 year ago

“I used various semi-auto espresso makers for years. Recently, I decided to up my espresso game and invest in a higher end machine with flow control. After a lot of research, I went with Cliff and Pebble. The model I ordered was not available. I promptly received a polite helpful email offering me several good options. I ended up with something better. It arrived quickly, and it works beautifully. (It looks classy too!)”

Helpful Report

Posted 1 year ago

Hi Jeffrey, Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to help you find an even better machine and that you’re enjoying both the performance and the look of it. We always strive to make the process smooth and stress-free, and it’s great to know we hit the mark. Enjoy every shot, and welcome to the Cliff & Pebble family!

Posted 1 year ago

“I purchased a QM 67 Evo about 4 years ago and it’s still going strong! The best investment!”

Helpful Report

Posted 1 year ago

Hi Nina, We love hearing this! The QM67 Evo is a fantastic machine, and we’re so glad it’s still serving you well after 4 years. Thank you for sharing your experience and for choosing Cliff & Pebble!

Posted 1 year ago

“I am pleased with my purchase and experience so far”

Helpful Report

Posted 1 year ago

Hi Jessica, Glad to hear you're happy with your purchase! Please let us know if there's anything else we can do for you.

Posted 1 year ago

“Great product, price and customer service!”

Helpful Report

Posted 1 year ago

Glad we could help you out!

Posted 1 year ago

“Quick shipping of a new Lelit Bianca v3. Upgraded wood accents were shipped separately but incomplete- Cliff & Pebble responded to my email and quickly had a new wood accents kit sent out. The machine itself came well packaged/protected.”

Helpful Report

Posted 1 year ago

Thank you so much for the kind words! We’re thrilled to hear your Lelit Bianca V3 arrived safely and that we could quickly resolve the wood accents issue. Enjoy your new setup, and don’t hesitate to reach out if you ever need anything. Happy brewing! Joseph l Cliff & Pebble

Posted 1 year ago

“So... I'm that guy who said he wouldn't want to mess with grind by weight and enjoyed the process of weighing the portafilter. While the Eureka Mignon Oro XL was a great grinder, to quote Spinal Tap, the Atom W65 "goes to 11." So nice to just insert your portafilter and it doses out the exact amount. Matt and the team at Cliff & Pebble helped me make the exchange with no trouble.”

Helpful Report

Posted 1 year ago

So glad you're enjoying the Atom W65 — it really does take things to the next level! Appreciate the kind words and thrilled we could make the exchange easy for you. We're always here if you need anything!

Posted 1 year ago

“Amazing service and friendly customer service always ready to help out. I would highly recommend them and will certainly be a repeat customer'”

Helpful Report

Posted 1 year ago

Hi Gustavo, Thank you so much for the kind words! We're thrilled to hear you had a great experience with us. We truly appreciate your support and look forward to having you back soon! ☕️

Posted 1 year ago

“Reached out interested in possibly upgrading to a new espresso machine. Matthew was responsive and extremely helpful. Helped guide me to my now owned Lelit Anna and have found it a quick learn and really creates beautiful coffee. Appreciate the help and this type of place that offered both the expertise and comfort in helping me find my right machine.”

Helpful Report

Posted 1 year ago

Thank you so much for the kind words! We're thrilled to hear you're loving the Lelit Anna - it's a fantastic machine, and we're glad it's been a smooth learning curve. It was a pleasure helping you find the right fit, and we’re always here if you need anything down the road. Enjoy every cup! Joseph l Cliff & Pebble

Posted 1 year ago

“Everything always arrives on time and in perfect condition. Great customer service too!”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you so much for the kind words! We're thrilled to hear everything arrived perfectly and that you had a great experience with our customer service. We truly appreciate your support! Joseph l Cliff & Pebbler

Posted 1 year ago

“Seamless experience. Glad I gave a local company a try!”

Helpful Report

Posted 1 year ago

Hi Max! Thank you for leaving a review and for your business! Please let us know if there's anything else we can do for you. Happy to assist! Joseph l Cliff & Pebble

Posted 1 year ago

“Very responsive to questions about equipment, and when a product turned out to not be the best choice for me, able to return it with no problems. Excellent customer service”

Helpful Report

Posted 1 year ago

Hi James, Thank you for taking the time to leave a review. I'm thrilled we were able to assist! Joseph l Cliff & Pebble

Posted 1 year ago

Cliff & Pebble is rated 4.9 based on 390 reviews