Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 258 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 258 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 8th February 2025

305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even though the grinder was an "open box" return, it was in perfect cosmetic and working condition. Grinder has been flawless in operation and very consistent in grinds. Great customer service and fast shipping.”

Helpful Report

Posted 1 year ago

Hi Lawrence, Glad you were able to take advantage of our outlet center! Please let us know if there's anything else we can do for you! Matthew

Posted 1 year ago

“I ordered an open-box grinder. It arrived sooner than I expected. Although it was an open-box product, it is in perfect (new) condition. I am happy with my purchase and would both recommend and use Cliff + Pebble in the future.”

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Posted 1 year ago

Hi! Thank you for leaving a review. We're glad we could help you save!

Posted 1 year ago

“I found a very competitive offer for the new Rocket espresso machine with a bonus scale added to the deal. The packaging was great. The delivery was fast. I didn't have to ask for any additional support or talk to customer service, but so far I am happy with trusting this store.”

Helpful Report

Posted 1 year ago

Glad we could help, Marta!

Posted 1 year ago

“Cliff & Pebble shipped out the same day as my order and I received the package the next day (for a very big and bulky dual boiler espresso machine). I think it's fortunate that I live close to one of their warehouses, but the shipping speed was impressive. I also took advantage of a promotional deal that I didn't see anywhere else on the web.”

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Posted 1 year ago

Happy we could help!

Posted 1 year ago

“Ordered my Rocket R58! I’m just as impressed with Cliff & Pebble as I am with the machine. The item shipped so fast, I couldn’t believe it. I will trust Cliff & Pebble with my equipment needs!”

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Posted 1 year ago

Glad we could help, Anthony! Matthew D. Cliff & Pebble

Posted 1 year ago

“Love this grinder! Perfect for espresso. It’s easy to use and dial in. And it’s quiet! It makes the Fellow Ode Gen 2 with SSP burrs that I use for a brew grinder sound loud in comparison! Cliff & Pebble were great - they had the best price and shipped quickly. Recommended!”

Cliff & Pebble 5 star review on 12th October 2023

Helpful Report

Posted 1 year ago

Thank you, Ben!

Posted 1 year ago

“I bought my first espresso machine and everything turned out great. It shipped fast and the people working here was really kind and helpful. Double thumbs up 👍👍”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Cliff and Pebble's staff was so helpful in helping us select or Lelit Bianca. When it arrived damaged they immediately began working on getting us a new one as soon as possible. Our new one arrived in perfect condition and we absolutely love it. We will be buying a second unit from Cliff and Pebble for our vacation home once it is ready. Thanks again Corey”

Helpful Report

Posted 1 year ago

Glad we could help. Thank you, Corey!

Posted 1 year ago

“I received my new lelit bianca from cliff and pebble and it was damaged in shipping. They quickly sent a replacement and made the process as easy as possible.”

Helpful Report

Posted 1 year ago

Thank you, Jerome. We're so sorry your initial machine arrived damaged however are happy we could get you another quickly. Enjoy! The Bianca V3 is a beast!

Posted 1 year ago

“seamless transaction”

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Posted 1 year ago

Glad we could help, Michael!

Posted 1 year ago

“Quick shipping and great online shopping experience”

Helpful Report

Posted 1 year ago

Thank you, Betty. I'm glad we could help.

Posted 1 year ago

“Order was shipped fast, and questions were answered promptly. Excellent service. Extremely happy with the machine.”

Helpful Report

Posted 1 year ago

Thank you, Williams. We're happy we were able to help you grab the machine you wanted!

Posted 1 year ago

“Great customer service.”

Helpful Report

Posted 1 year ago

Glad we could help you out, Gino!

Posted 1 year ago

“Cliff and Pebble had great shipping and service in addition to wonderful 0% financing interest rates.”

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Posted 1 year ago

Thank you so much for taking the time to leave a review!

Posted 1 year ago

“Matt is such a wonderful person. I consider us as a bad customer yet he handled our order extremely professionally. 5 ⭐️”

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Posted 1 year ago

Thank you, Shiyun! I'm pleased to hear I was able to help. Matthew D. Cliff & Pebble

Posted 1 year ago

“Great customer service support and high-quality products. We got the Rocket knock box to complete our espresso machine setup.”

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Posted 1 year ago

Thank you for your review, Alexandra! Christine F. Order Management l Cliff & Pebble

Posted 1 year ago

“C&P service was fantastic and hope that this continues as I keep using their services. Thank you for everything !”

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Posted 1 year ago

Thank you, Joesph! Happy we could assist. Matthew Cliff & Pebble

Posted 1 year ago

“Excellent service from Cliff & Pebble. Bought my first machine from a different company and was extremely dissatisfied with their service and support surrounding shipping a machine in for service. Cliff & Pebble’s service and support had been far and above and I’m very happy I went with them.”

Cliff & Pebble 5 star review on 24th June 2023

Helpful Report

Posted 1 year ago

Hi Bryan, Thank you so much for the kind words! We're thrilled we could help you out.

Posted 1 year ago

“Cliff and Pebble is an outstanding company to work with and their communication has been great from start to finish. Answering any questions I had and was even willing to accommodate my preffered color accents.”

Cliff & Pebble 5 star review on 22nd May 2023

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Posted 1 year ago

Happy we could help, David. The setup looks great!

Posted 1 year ago

“Excellent customer service. Smooth delivery and overall process, considering an expensive espresso machine purchase. Even agreed to adjust bar pressure before shipping the item. Highly recommended”

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Posted 1 year ago

Thank you, Waleed!

Posted 1 year ago

Cliff & Pebble is rated 4.9 based on 258 reviews