Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 275 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 12th August 2025

308

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cliff & Pebble shipped out the same day as my order and I received the package the next day (for a very big and bulky dual boiler espresso machine). I think it's fortunate that I live close to one of their warehouses, but the shipping speed was impressive. I also took advantage of a promotional deal that I didn't see anywhere else on the web.”

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Posted 1 year ago

Happy we could help!

Posted 1 year ago

“Ordered my Rocket R58! I’m just as impressed with Cliff & Pebble as I am with the machine. The item shipped so fast, I couldn’t believe it. I will trust Cliff & Pebble with my equipment needs!”

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Posted 1 year ago

Glad we could help, Anthony! Matthew D. Cliff & Pebble

Posted 1 year ago

“Love this grinder! Perfect for espresso. It’s easy to use and dial in. And it’s quiet! It makes the Fellow Ode Gen 2 with SSP burrs that I use for a brew grinder sound loud in comparison! Cliff & Pebble were great - they had the best price and shipped quickly. Recommended!”

Cliff & Pebble 5 star review on 12th October 2023

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Posted 1 year ago

Thank you, Ben!

Posted 1 year ago

“I bought my first espresso machine and everything turned out great. It shipped fast and the people working here was really kind and helpful. Double thumbs up 👍👍”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Cliff and Pebble's staff was so helpful in helping us select or Lelit Bianca. When it arrived damaged they immediately began working on getting us a new one as soon as possible. Our new one arrived in perfect condition and we absolutely love it. We will be buying a second unit from Cliff and Pebble for our vacation home once it is ready. Thanks again Corey”

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Posted 1 year ago

Glad we could help. Thank you, Corey!

Posted 1 year ago

“I received my new lelit bianca from cliff and pebble and it was damaged in shipping. They quickly sent a replacement and made the process as easy as possible.”

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Posted 1 year ago

Thank you, Jerome. We're so sorry your initial machine arrived damaged however are happy we could get you another quickly. Enjoy! The Bianca V3 is a beast!

Posted 1 year ago

“seamless transaction”

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Posted 1 year ago

Glad we could help, Michael!

Posted 1 year ago

“Quick shipping and great online shopping experience”

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Posted 2 years ago

Thank you, Betty. I'm glad we could help.

Posted 2 years ago

“Order was shipped fast, and questions were answered promptly. Excellent service. Extremely happy with the machine.”

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Posted 2 years ago

Thank you, Williams. We're happy we were able to help you grab the machine you wanted!

Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

Glad we could help you out, Gino!

Posted 2 years ago

“Cliff and Pebble had great shipping and service in addition to wonderful 0% financing interest rates.”

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Posted 2 years ago

Thank you so much for taking the time to leave a review!

Posted 2 years ago

“Matt is such a wonderful person. I consider us as a bad customer yet he handled our order extremely professionally. 5 ⭐️”

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Posted 2 years ago

Thank you, Shiyun! I'm pleased to hear I was able to help. Matthew D. Cliff & Pebble

Posted 2 years ago

“Great customer service support and high-quality products. We got the Rocket knock box to complete our espresso machine setup.”

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Posted 2 years ago

Thank you for your review, Alexandra! Christine F. Order Management l Cliff & Pebble

Posted 2 years ago

“C&P service was fantastic and hope that this continues as I keep using their services. Thank you for everything !”

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Posted 2 years ago

Thank you, Joesph! Happy we could assist. Matthew Cliff & Pebble

Posted 2 years ago

“Excellent service from Cliff & Pebble. Bought my first machine from a different company and was extremely dissatisfied with their service and support surrounding shipping a machine in for service. Cliff & Pebble’s service and support had been far and above and I’m very happy I went with them.”

Cliff & Pebble 5 star review on 24th June 2023

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Posted 2 years ago

Hi Bryan, Thank you so much for the kind words! We're thrilled we could help you out.

Posted 2 years ago

“Cliff and Pebble is an outstanding company to work with and their communication has been great from start to finish. Answering any questions I had and was even willing to accommodate my preffered color accents.”

Cliff & Pebble 5 star review on 22nd May 2023

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Posted 2 years ago

Happy we could help, David. The setup looks great!

Posted 2 years ago

“Excellent customer service. Smooth delivery and overall process, considering an expensive espresso machine purchase. Even agreed to adjust bar pressure before shipping the item. Highly recommended”

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Posted 2 years ago

Thank you, Waleed!

Posted 2 years ago

“Fast shipping,product arrived in great condition”

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Posted 2 years ago

Thank you for leaving a review, William!

Posted 2 years ago

“Very smooth order process and quick delivery! Great experience.”

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Posted 2 years ago

Thank you for leaving a review!

Posted 2 years ago

“My experience with Cliff & Pebble so far have been great. My order was fulfilled super quick and even arrived earlier than projected Matt has been readily available to answer questions via online chat as well so the whole experience so far has been great!”

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Posted 2 years ago

Thank you, Frank!

Posted 2 years ago

Cliff & Pebble is rated 4.9 based on 275 reviews