Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 329 Reviews

97 %

of reviewers recommend Cliff & Pebble

4.9

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 11th January 2026

319

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Cliff and Pebble has been poor. I ordered a grinder from them and it never shipped. I sent three emails and did not receive a reply. I tried calling and their system just told me to send an email (no option to speak to anyone). I tried their chat and it also said to send an email. It is the worst customer experience I think I've ever had with an online retailer and it even has me wondering whether the company is a scam. I do not recommend.”

Helpful Report

Posted 1 month ago

Hi Brian, We’re genuinely sorry that this experience left you feeling frustrated — that’s never our goal, and we take feedback like this seriously. We do want to clarify for anyone reading that we did respond to each of the emails sent regarding this order. Our replies were sent on multiple dates, but it appears they did not reach you, likely due to email filtering. We even asked for confirmation of receipt in our final message, as we were concerned our responses weren’t getting through. The grinder you ordered experienced a short, unexpected delay due to a shipment issue at the border, which we communicated as soon as we were made aware. At no point was there any intent to mislead, and we absolutely are not a scam — Cliff & Pebble is a small, independently owned business that has served thousands of customers over the past decade. That said, we fully understand how the combination of a delay and missed communication would feel unacceptable from your perspective. Once you requested cancellation, we were happy to process it immediately and have sent you another message (that we hope you will receive!) confirming your cancellation. We sincerely apologize that this order did not meet expectations and appreciate you sharing your experience. Matt l Cliff & Pebble

Posted 1 month ago

“I have ordered 3 scales from you but my last one has the incorrect charging cord shipped with it and have still not got this issue resolved”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your review. We take all reviews incredibly seriously and appreciate you taking the time to voice your displeasure. We've been working with Acaia to see what happened with your latest scale order however take full responsibilty for the error. I've sent you an email detailing how we plan to fix this in detail. Please, as always, do not hesitate to reach out to me directly at any time should you have any questions or further concerns. Matthew Cliff & Pebble

Posted 1 year ago

“I purchased eureka grinder from C & P. I have called Customer service twice for advise dialing in. I have received no call back Very disappointing customer service”

Helpful Report

Posted 4 years ago

Hi! Thank you for your honest review and I'm sorry to hear you've had trouble getting a hold of us. This is certainly not typical of how we operate! Our online sales director, Matthew, has reached out directly to you to help understand and make it right the best we can. Should you have any questions, please do not hesitate to let us know. We'd love to help you dial in your grinder the best we can! Thank you and have a Happy New Year! Christine Order Management l Cliff & Pebble

Posted 4 years ago

Cliff & Pebble is rated 4.9 based on 329 reviews