Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 291 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 24th October 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service and very knowledgable sales team….. the lelit espresso machine and grinder all arrived safely and on time! Thank you cliff and pebble!”

Helpful Report

Posted 1 year ago

Thank you so much for the wonderful feedback! We’re thrilled to hear that your Lelit espresso machine and grinder arrived safely and on time, and that our team could provide the knowledgeable support you deserve. It’s always our goal to make the process as seamless as possible for our customers, and knowing you had a great experience means the world to us. Enjoy your new setup, and don’t hesitate to reach out if you ever have questions. Happy brewing!

Posted 1 year ago

“Matt & the team at Cliff & Pebble were wonderful to work with. They were very responsive and kept me up to date on the status of my order. I would highly recommend this online store to any of my friends looking to get into or upgrade their coffee/espresso setups.”

Helpful Report

Posted 1 year ago

Thank you so much for the fantastic review! We're thrilled to hear that Matt and the team could provide a great experience and keep you informed throughout your order process. Knowing you'd recommend us to your friends truly means a lot, as we strive to make every coffee journey as smooth and enjoyable as possible. We’re here whenever you need us, and we hope you enjoy every cup with your new setup!

Posted 1 year ago

“Excellent customer service. I bought a Lelit Bianca that had a broken gicleur out of the box, so I could not control the pressure. Matt was very responsive, helped me trouble shooting the problem, and we resolved it quickly. Machine works great now! I would definitely order from Cliff and Pebble again!”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear that you’re happy with your Lelit Bianca and that our team could assist in getting it running smoothly. Matt and the rest of us at Cliff & Pebble are always here to help and ensure our customers enjoy a seamless espresso experience. We look forward to serving you again in the future, and we’re grateful to have you as part of the Cliff & Pebble family. Happy brewing!

Posted 1 year ago

“After debating on the purchase, I finally found a great deal on the Lelit Bianca v3. Hard to beat free shipping, no tax and a 365 day policy. Matt was very helpful and answered any question that I had. 10 out of 10 would recommend.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review! We’re so glad you found the perfect deal on the Lelit Bianca V3 and that our free shipping, no tax, and 365-day policy helped make your decision easier. Matt enjoyed answering your questions, and we're delighted to know you had such a positive experience. Enjoy every shot of espresso, and please don't hesitate to reach out—10 out of 10 customers like you make our day!

Posted 1 year ago

“Excellent customer service and competitive pricing.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that you enjoyed our customer service and found our pricing competitive. We strive to provide the best experience possible and appreciate having you as a valued customer. Happy brewing, and we look forward to serving you again!

Posted 1 year ago

“I ordered an amazing grinder from Cliff and Pebble. They set themselves apart offering an industry-leading 365-day in-home trial on their premium espresso machines and grinders. The ordering process is simple and was shipped promptly. I will look to buy from Cliff and Pebble in the future.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're thrilled to hear you're enjoying your new grinder and our 365-day trial. We look forward to helping you with future purchases! Happy brewing! ☕ Joseph l Cliff & Pebble

Posted 1 year ago

“Love cliff and pebble. Great service , prices and followup”

Helpful Report

Posted 1 year ago

Hi Nick, Glad we could help you out! Matt l Cliff & Pebble

Posted 1 year ago

“I was shopping for an espresso machine online to replace the one I’ve had for 15 years. Once I narrowed it down to the Lelit Bianca V3 , I came across the website for Cliff and Pebble. I had a few questions And reached out via phone and got in touch Matt. His knowledge and customer service was over the top and I ended up purchasing two machines from him I highly recommend Cliff and Pebble as Matt. Great buying experience and needless to say I absolutely luv the Lelit. Toby Garcia Albuquerque, NM”

Helpful Report

Posted 1 year ago

Hi Toby, Thank you so much for your kind words and for choosing us at Cliff & Pebble! We're thrilled to hear that you had such a great experience with Matt and that you're loving the Lelit Bianca V3. It's wonderful that you trusted us enough to purchase not one but two machines—your support means the world to us! We’re always here to help, and if you ever need anything or have more questions down the road, don’t hesitate to reach out. Happy brewing, and thanks again for the glowing recommendation! Best, Joseph l Cliff & Pebble

Posted 1 year ago

“Love my LUCCA Solo Espresso Machine and Eureka Libra grinder. The Eureka is a beautiful grinder. The LUCCA transformed my espresso game.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear that you're loving both the LUCCA Solo Espresso Machine and the Eureka Libra grinder. The Eureka really is a stunning piece of equipment, and we’re glad it’s adding beauty and performance to your coffee setup. It’s also great to know that the LUCCA has transformed your espresso game—there’s nothing like that perfect shot to start the day! If you ever have any questions or need further assistance, don’t hesitate to reach out. Enjoy your coffee journey! ☕✨

Posted 1 year ago

“I recently purchased a coffee grinder from CliffSpebble and couldn't be more satisfied. The price was excellent, the shipping was incredibly fast, and their customer service was outstanding. They were proactive and ensured I had a great experience. Highly recommend!”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with your purchase and our customer service. We take pride in offering fast shipping, great pricing, and ensuring our customers are well taken care of. It’s fantastic to know we hit the mark for you! If you ever need anything else, feel free to reach out. Happy brewing, and thanks again for recommending us! Joseph l Cliff & Pebble

Posted 1 year ago

“I have ordered 3 scales from you but my last one has the incorrect charging cord shipped with it and have still not got this issue resolved”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your review. We take all reviews incredibly seriously and appreciate you taking the time to voice your displeasure. We've been working with Acaia to see what happened with your latest scale order however take full responsibilty for the error. I've sent you an email detailing how we plan to fix this in detail. Please, as always, do not hesitate to reach out to me directly at any time should you have any questions or further concerns. Matthew Cliff & Pebble

Posted 1 year ago

“Machine arrived in great condition, and at a very reasonable price. Highly recommend shopping with them, and I will definitely be a recurring customer!”

Helpful Report

Posted 1 year ago

Thank you for your wonderful feedback! We’re thrilled to hear that your machine arrived in perfect condition and that you found our pricing reasonable. We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out. Happy brewing!

Posted 1 year ago

“The staff is very helpful nice and accommodating! Definitely will come back when I am to upgrade to higher quality machine 👍”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words! We’re delighted to hear that our team was helpful and accommodating. We’re excited to assist you again when you’re ready for your next upgrade. If you ever have any questions in the meantime, feel free to reach out. Looking forward to helping you find the perfect machine when the time comes! 👍 Matt l Cliff & Pebble

Posted 1 year ago

“I purchased an open box Eureka grinder. It came exactly as described and shipping was timely. I would recommend Cliff & Pebble to anyone looking for quality equipment!”

Helpful Report

Posted 1 year ago

Hi Gwen, When we have open box models, they tend to sell pretty quickly so we're glad you were able to snag one! Thank you so much for your kind words. Please let us know if there's anything else we can do for you. Joseph l Cliff & Pebble

Posted 1 year ago

“Ordering from Cliff & Pebble was a great experience. Good price and no issues with checkout or shipping.”

Helpful Report

Posted 1 year ago

Thank you so much for the kind words! We're happy to hear that your experience with us was seamless, from checkout to shipping. Providing great prices and a smooth shopping process is what we aim for, and it’s wonderful to know we delivered that for you. If you ever need anything else, we’re here to help! Matthew l Cliff & Pebble

Posted 1 year ago

“Great selection of products, eager to help and responsive, and fast service and delivery!”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review! We're happy we could help out. Joseph l Cliff & Pebble

Posted 1 year ago

“Thank you very much”

Helpful Report

Posted 1 year ago

Hi Mihail, Thank you for leaving a review. We're glad we could help out! Joseph l Cliff & Pebble

Posted 1 year ago

“I had a great experience working with Cliff & Pebble and Matt was incredibly helpful which made the decision of ordering with them an easy one. I couldn't be happier with my choice. I will definitely be ordering more coffee gear and Cliff & Pebble will be one of my first stops.”

Helpful Report

Posted 1 year ago

Walter, Thank you so much for your wonderful review! We're thrilled that you had a great experience with us, and I'll be sure to pass along your kind words to Matt. It’s fantastic to hear that we could help make your decision an easy one, and we're even happier that you're enjoying your choice! We can’t wait to help you with more coffee gear in the future. Thanks again for choosing Cliff & Pebble—we look forward to serving you again soon! Joseph l Cliff & Pebble

Posted 1 year ago

“Cliff and Pebbles have great open box prices . I was also pleasantly surprised that they same day, shipped out my espresso machine. Nice transacrion.”

Helpful Report

Posted 1 year ago

Steven, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience. It’s great to know the transaction went smoothly for you. If you have any questions or need assistance with your new machine, don’t hesitate to reach out. We're always here to help, and we look forward to serving you again in the future! Matt l Cliff & Pebble

Posted 1 year ago

“Grinder was packed with care. It arrived perfectly!”

Helpful Report

Posted 1 year ago

Hi Alberto, Thank you for your feedback! We're so glad to hear that your grinder arrived in perfect condition. We take great care in packing our products to ensure they reach you safely, and it's wonderful to know that our efforts paid off. If you have any questions or need assistance with your new grinder, don't hesitate to reach out. Enjoy your grinding experience! Matt l Cliff & Pebble

Posted 1 year ago

Cliff & Pebble is rated 4.9 based on 291 reviews