Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 344 Reviews

97 %

of reviewers recommend Cliff & Pebble

4.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 7th March 2026

323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Efficient.Thank You.”

Helpful Report

Posted 1 month ago

Thank you! We really appreciate the feedback and are glad everything went smoothly. Matt l Cliff & Pebble

Posted 1 month ago

“Great buying experience and customer service. We are really happy with our Lelit Bianca over one year in and wouldn’t hesitate to purchase from these guys again.”

Helpful Report

Posted 1 month ago

That means a lot—thank you! The Lelit Bianca is an incredible machine, and it’s awesome to hear you’re still loving it over a year later. We truly appreciate your trust and would be happy to help anytime down the road. Joseph l Cliff & Pebble

Posted 1 month ago

“Cliff and Pebble had my grinder for cheaper than anywhere else. It was on back order and ended up shipping before the estimated date. A++ service all around. Thanks Cliff and Pebble!”

Helpful Report

Posted 1 month ago

Thanks so much for the kind words! We’re glad the grinder arrived ahead of schedule and that the experience lived up to expectations. Really appreciate you choosing Cliff & Pebble and taking the time to leave a review. Joseph l Cliff & Pebble

Posted 1 month ago

“My item came in perfect condition and it came on a timely manner! I'd definitely buy from Cliff and Pebble again for coffee needs. :)”

Helpful Report

Posted 1 month ago

Thank you for leaving a review and for the kind words, Maria! Joseph l Cliff & Pebble

Posted 1 month ago

“Very smooth experience, grinder received in perfect condition!”

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Posted 1 month ago

Glad to hear it arrived it perfect condition! Thank you for taking the time to leave a review. Matt l Cliff & Pebble

Posted 1 month ago

“Easy shipment and everything works”

Helpful Report

Posted 1 month ago

Happy we could help! Thank you for leaving a review. Joseph l Cliff & Pebble

Posted 1 month ago

“Great service and fast turnaround. Thanks!”

Helpful Report

Posted 1 month ago

Hi Dana, Glad we could help! Thank you for leaving a review. It truly means a lot! Christine l Cliff & Pebble

Posted 1 month ago

“I am very happy with my df54”

Helpful Report

Posted 1 month ago

That’s great to hear! We’re so glad you’re happy with your DF54. Thanks for choosing Cliff & Pebble and enjoy the espresso! Joseph l Cliff & Pebble

Posted 1 month ago

“Great customer service, great product. Thrilled with my experience”

Helpful Report

Posted 1 month ago

Thank you so much! We’re thrilled to hear you had a great experience with both the product and our customer service. We truly appreciate your support — enjoy! Matt l Cliff & Pebble

Posted 1 month ago

“Product arrived as expected”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review! We’re glad everything arrived as expected and appreciate you choosing Cliff & Pebble. Enjoy! Christine l Cliff & Pebble

Posted 1 month ago

“The customer service here is excellent. Easy to reach and very responsive.”

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Posted 2 months ago

Thank you for leaving a review, Pamela! I'm glad we were able to help. Joseph l Cliff & Pebble

Posted 2 months ago

“Had a good experience with these guys. fast customer service for my inquiry, order showed up 2 days earlier than expected, and am happy with the grinder I bought from them. would recommend.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review! Happy to hear your order arrived quickly and ahead of schedule.

Posted 2 months ago

“Great website and customer service. Thanks”

Helpful Report

Posted 2 months ago

Thank you so much for the kind words! We really appreciate you taking the time to leave a review and are glad you had a great experience with both our website and customer service. If you ever need anything, we’re always here to help. Joseph l Cliff & Pebble

Posted 2 months ago

“The product works great and is beautifully made. Ordering was easy and it arrived on time!”

Helpful Report

Posted 2 months ago

Thank you for the great feedback! We’re so glad to hear you’re loving the craftsmanship, that ordering was easy, and everything arrived on time. We truly appreciate you choosing Cliff & Pebble and hope you enjoy your setup for years to come. Matt l Cliff & Pebble

Posted 2 months ago

“Cliff and Pebble is amazing! I bought a few grinders from them and it's always a great process. I had a few issues with some of the grinders as well but customer service was awesome and they fixed it right away. Can't recommend enough!”

Helpful Report

Posted 2 months ago

Thank you so much for the kind words and for being a repeat customer, we truly appreciate it. We’re glad to hear the process has consistently been smooth and that our team was able to quickly take care of the issues you ran into.

Posted 2 months ago

“Machine arrived in perfect condition”

Helpful Report

Posted 2 months ago

We're glad we could help! Joseph l Cliff & Pebble

Posted 2 months ago

“I am very pleased with the order and service I got when I bought my Lelit Mara X through Cliff and Pebble. It was the best price available and Matt was very responsive with my follow up inquiries.”

Cliff & Pebble 5 star review on 25th December 2025

Helpful Report

Posted 2 months ago

“My experience with Cliff and Pebble has been poor. I ordered a grinder from them and it never shipped. I sent three emails and did not receive a reply. I tried calling and their system just told me to send an email (no option to speak to anyone). I tried their chat and it also said to send an email. It is the worst customer experience I think I've ever had with an online retailer and it even has me wondering whether the company is a scam. I do not recommend.”

Helpful Report

Posted 2 months ago

Hi Brian, We’re genuinely sorry that this experience left you feeling frustrated — that’s never our goal, and we take feedback like this seriously. We do want to clarify for anyone reading that we did respond to each of the emails sent regarding this order. Our replies were sent on multiple dates, but it appears they did not reach you, likely due to email filtering. We even asked for confirmation of receipt in our final message, as we were concerned our responses weren’t getting through. The grinder you ordered experienced a short, unexpected delay due to a shipment issue at the border, which we communicated as soon as we were made aware. At no point was there any intent to mislead, and we absolutely are not a scam — Cliff & Pebble is a small, independently owned business that has served thousands of customers over the past decade. That said, we fully understand how the combination of a delay and missed communication would feel unacceptable from your perspective. Once you requested cancellation, we were happy to process it immediately and have sent you another message (that we hope you will receive!) confirming your cancellation. We sincerely apologize that this order did not meet expectations and appreciate you sharing your experience. Matt l Cliff & Pebble

Posted 2 months ago

“The delivery took a while. Placing the order was easy.”

Helpful Report

Posted 2 months ago

Thank you for the feedback! We’re glad to hear ordering was easy. We also appreciate your patience on the delivery timing — we’re always working to improve turnaround and communication. Your order was placed during Black Friday when the shipping team was absolutely swamped however we do apologize for the brief delay. If you ever need anything in the future, we’re happy to help. Joseph l Cliff & Pebble

Posted 2 months ago

“We love our new machine. It's a great upgrade and customer service and the deal from Cliff and pebble was great”

Helpful Report

Posted 2 months ago

Thank you so much for the kind words — we’re thrilled to hear you’re loving your new machine! Upgrading your setup is a big decision, and it truly means a lot to know both the machine and our service met your expectations. Joseph l Cliff & Pebble

Posted 2 months ago

Cliff & Pebble is rated 4.9 based on 344 reviews