Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 325 Reviews

97 %

of reviewers recommend Cliff & Pebble

4.9

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 11th January 2026

319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our new machine. It's a great upgrade and customer service and the deal from Cliff and pebble was great”

Helpful Report

Posted 4 weeks ago

Thank you so much for the kind words — we’re thrilled to hear you’re loving your new machine! Upgrading your setup is a big decision, and it truly means a lot to know both the machine and our service met your expectations. Joseph l Cliff & Pebble

Posted 4 weeks ago

“Really a great experience. Very responsive to inquiries. Nice people. I would certainly do business with Cliff & Pebble again, without hesitation.”

Helpful Report

Posted 4 weeks ago

Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. It was a pleasure helping you, and we’re grateful for the opportunity to earn your business. We look forward to serving you again anytime. Joseph l Cliff & Pebble

Posted 4 weeks ago

“Great price for DF54 v2, shipped promptly as well. On receiving noticed issue with the product before first use. Reached out to them and were prompt to exchanged the product with v3. Love that they have 365 return policy in case anything goes wrong. Highly recommended.”

Helpful Report

Posted 1 month ago

Thank you for the thoughtful review! We’re glad we were able to quickly get things resolved and make the swap seamless for you. Our goal is always to stand behind what we sell, and we’re happy to hear the 365-day return policy gave you extra peace of mind. We truly appreciate the recommendation and look forward to helping again down the road. Joseph l Cliff & Pebble

Posted 4 weeks ago

“Updated review: The owner reach out directly to get my feedback after the review, he personally helped expedite the response from Lelit and received my new machine pretty soon after that. This shows commitment from them and that is why I'm revising the rating. The owner also indicated he will make sure the guidelines are followed so they can help clients with claims to OEM. Original review: I’m not happy at all, I received the espresso machine damaged and you just passed on the responsibility to Lelit, which are not responsive at all. I’ve submitted my claim 1 week ago and I’m still waiting for an answer. I wish you could get more involved and help your clients with claims to the OEM.”

Helpful Report

Posted 1 month ago

Hi Marco, We’re truly sorry to hear about the condition your machine arrived in and understand how frustrating this experience has been. Because this order shipped directly from the manufacturer, any freight damage claims must be opened and processed directly with them, which is why we advised you to create a support ticket with Lelit. That said, we absolutely do not “pass the responsibility.” We remain involved and actively follow up with the manufacturer to push for resolution. Unfortunately, this time of year brings significantly higher ticket volume for manufacturers, which can slow response times. We agree that a week is longer than anyone would like, and we apologize for the delay you’ve experienced. Please know we’re continuing to advocate for you behind the scenes and will keep pressing for an update until this is resolved. Our goal is always to make sure our customers are taken care of, even when a claim requires manufacturer involvement. If you’d like, feel free to reach back out to us directly and we’ll be happy to provide the latest status.

Posted 1 month ago

“Great to deal with and very professional. Prompt responses to questions and they sorted out a problem I had quickly. I would order from them again without hesitation.”

Helpful Report

Posted 1 month ago

Thank you very much for the kind words. I’m glad we were able to help resolve the issue quickly, and I truly appreciate you taking the time to share your experience. We’d be happy to work with you again anytime. Matt l Cliff & Pebble

Posted 1 month ago

“Love love love Cliff and Pebble!! Let’s see my Elizabeth came perfect, warranty and return policy is the best in the industry… I can upgrade within the year if I wanted too and everything is priced competitively. How can you not shop here!!!”

Helpful Report

Posted 1 month ago

Thank you so much for the wonderful feedback. I’m really glad to hear your Elizabeth arrived in perfect condition and that our warranty and return policy gave you confidence in your purchase. We truly appreciate your support and your enthusiasm—it means a lot to us. Matt l Cliff & Pebble

Posted 1 month ago

“I ordered and received a new Lelit Mara X from Cliff & Pebble. Phenomenal service and support. Very highly recommended. Much better experience than the big name online prosumer espresso machine companies that I have dealt with several times in the past.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this. I’m really glad to hear you had such a positive experience with your Mara X and with our support. Hearing that we exceeded experiences with larger retailers means a great deal to us. We truly appreciate the recommendation and your trust in Cliff & Pebble. Matt l Cliff & Pebble

Posted 1 month ago

“Its only been a short time with this machine, but my initial impressions are that it is incredible on its own and even more spectacular considering the price point. The joystick steam/water controls are a beautiful luxury, and the fit and finish is top notch. My biggest hesitation with this purchase is that there is no parts list and the user manual is pretty limited for an appliance of this caliber. I reached out to see if there may be a parts list from Turin, and never heard back. Even though this is an incredible value, I would feel better knowing Turin had a parts list to help with repairability if the situation arises. Even with my Rocket/Ascaso machines, I kept spare parts and had ordered items to fix and maintain these machines.”

Helpful Report

Posted 1 month ago

“Cliff & Pebble has a fantastic selection, and their personalized customer service is truly excellent. I originally ordered a DF64 grinder that was out of stock everywhere with a long delivery window, and Matt went out of his way to rework my order so I could switch to an in-stock option for quick delivery. Great communication, smooth process, and a company that genuinely takes care of its customers. Highly recommend!”

Helpful Report

Posted 1 month ago

Thank you, Wallace! Glad I could help. -Matt

Posted 1 month ago

“My espresso machine that I've had for years started failing, and after tons of research I decided on the Lelit Bianca V3. Found the exact model I wanted on Cliff & Pebble. I reached out to the team and asked some questions, and was promptly given all the answers I could ever need and decided to order it from them. The machine arrived today (earlier than originally scheduled!) in a very nicely packaged box, no dents or scratches. The machine is in perfect condition. They've made a customer for life!”

Cliff & Pebble 5 star review on 3rd December 2025

Helpful Report

Posted 1 month ago

Thank you so much for the wonderful review! We're thrilled to hear your Bianca V3 arrived safely and ahead of schedule — and even happier that we could help answer your questions along the way. Enjoy that beautiful machine, and please don’t hesitate to reach out anytime you need us.

Posted 1 month ago

“Received my Lelit as expected and on time. Their customer support was exceptionally quick and helpful. I ended up using their 90 Day price guarantee since the device went on sale just a couple weeks after my purchase. It requires a support claim but it was quick and easy!”

Helpful Report

Posted 1 month ago

Glad we could help, Nikolay!

Posted 1 month ago

“My grinder arrived fast and was perfect.”

Helpful Report

Posted 1 month ago

Happy we could help!

Posted 1 month ago

“Great grinder.”

Helpful Report

Posted 1 month ago

We're glad you love it, Mark!

Posted 1 month ago

“The folks here have repeatedly earned my business with great sales help, and purchase experience. I took advantage of their upgrade policy, and absolutely was amazed how they followed through on it and it's simplicity. Thanks Matt.”

Helpful Report

Posted 2 months ago

Thank you for the kind words. We're glad to hear our support and upgrade policy made your experience smooth and straightforward. We appreciate your continued business — and I’m always here to help. Matt l Cliff & Pebble

Posted 2 months ago

“Good service.”

Helpful Report

Posted 2 months ago

Happy we could help, Richard! Please do not ever hesitate to reach out should you have any questions in the future.

Posted 2 months ago

“Cliff & Pebble answered all my questions prior to the purchase, and then handled the order quickly and efficiently. Very happy with the prompt and friendly service I received.”

Helpful Report

Posted 2 months ago

Happy we could help out! Please let us know if there's anything further we can assist with.

Posted 2 months ago

“I pre-ordered a DF54 grinder at the best price on market. The item was delivered one week earlier than expected. Comunication was great during waiting time. The grinder works simplty great. Great experience overall, highly satistied. I would recommend Cliff & Pebble to all my coffee-lovers friends.”

Helpful Report

Posted 2 months ago

Thank you for your review! We're happy to hear your DF54 arrived ahead of schedule and that it’s performing perfectly. We appreciate your kind words about our communication and your recommendation — enjoy your new grinder!

Posted 2 months ago

“In short, I love this grinder. The Turin DF64 Gen 2.5 gives me the performance I expected – consistent, versatile, built to last – and it looks great on my counter. For anyone serious about espresso and also wanting to dabble in filter or pour-over, it is a strong choice. I feel like I upgraded my morning ritual and the results speak for themselves.”

Helpful Report

Posted 2 months ago

Thank you so much for sharing your experience. We're thrilled to hear the DF64 Gen 2.5 has elevated your daily coffee routine and delivered the performance you were hoping for. It’s a fantastic choice for both espresso and pour-over enthusiasts — enjoy every cup!

Posted 2 months ago

“Awesome customer service”

Helpful Report

Posted 2 months ago

Thank you! I'm glad we could help.

Posted 2 months ago

“Cliff and pebble were absolutely amazing during pre sale helping me choosing my the right equipment for my self, and made sure I get everything in timely manner. Thank you so much for the support”

Helpful Report

Posted 2 months ago

Thank you so much for the kind words! We’re thrilled to hear that you had a great experience and that we could help you find the perfect setup. Enjoy your new gear — and don’t hesitate to reach out anytime if you need anything down the road.

Posted 2 months ago

Cliff & Pebble is rated 4.9 based on 325 reviews