Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 291 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 24th October 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, price and customer service!”

Helpful Report

Posted 3 months ago

Glad we could help you out!

Posted 3 months ago

“Quick shipping of a new Lelit Bianca v3. Upgraded wood accents were shipped separately but incomplete- Cliff & Pebble responded to my email and quickly had a new wood accents kit sent out. The machine itself came well packaged/protected.”

Helpful Report

Posted 3 months ago

Thank you so much for the kind words! We’re thrilled to hear your Lelit Bianca V3 arrived safely and that we could quickly resolve the wood accents issue. Enjoy your new setup, and don’t hesitate to reach out if you ever need anything. Happy brewing! Joseph l Cliff & Pebble

Posted 3 months ago

“So... I'm that guy who said he wouldn't want to mess with grind by weight and enjoyed the process of weighing the portafilter. While the Eureka Mignon Oro XL was a great grinder, to quote Spinal Tap, the Atom W65 "goes to 11." So nice to just insert your portafilter and it doses out the exact amount. Matt and the team at Cliff & Pebble helped me make the exchange with no trouble.”

Helpful Report

Posted 3 months ago

So glad you're enjoying the Atom W65 — it really does take things to the next level! Appreciate the kind words and thrilled we could make the exchange easy for you. We're always here if you need anything!

Posted 3 months ago

“Amazing service and friendly customer service always ready to help out. I would highly recommend them and will certainly be a repeat customer'”

Helpful Report

Posted 3 months ago

Hi Gustavo, Thank you so much for the kind words! We're thrilled to hear you had a great experience with us. We truly appreciate your support and look forward to having you back soon! ☕️

Posted 3 months ago

“Reached out interested in possibly upgrading to a new espresso machine. Matthew was responsive and extremely helpful. Helped guide me to my now owned Lelit Anna and have found it a quick learn and really creates beautiful coffee. Appreciate the help and this type of place that offered both the expertise and comfort in helping me find my right machine.”

Helpful Report

Posted 4 months ago

Thank you so much for the kind words! We're thrilled to hear you're loving the Lelit Anna - it's a fantastic machine, and we're glad it's been a smooth learning curve. It was a pleasure helping you find the right fit, and we’re always here if you need anything down the road. Enjoy every cup! Joseph l Cliff & Pebble

Posted 4 months ago

“Everything always arrives on time and in perfect condition. Great customer service too!”

Helpful Report

Posted 4 months ago

Hi Kevin, Thank you so much for the kind words! We're thrilled to hear everything arrived perfectly and that you had a great experience with our customer service. We truly appreciate your support! Joseph l Cliff & Pebbler

Posted 4 months ago

“Seamless experience. Glad I gave a local company a try!”

Helpful Report

Posted 4 months ago

Hi Max! Thank you for leaving a review and for your business! Please let us know if there's anything else we can do for you. Happy to assist! Joseph l Cliff & Pebble

Posted 4 months ago

“Very responsive to questions about equipment, and when a product turned out to not be the best choice for me, able to return it with no problems. Excellent customer service”

Helpful Report

Posted 5 months ago

Hi James, Thank you for taking the time to leave a review. I'm thrilled we were able to assist! Joseph l Cliff & Pebble

Posted 4 months ago

“I got a great machine for a steal and the shipping was fast! Highly Recommend. Will definitely be coming back to Cliff & Pebble for future purchases!”

Helpful Report

Posted 5 months ago

Hi Clint, Thank you so much for the kind words! We’re thrilled to hear you’re happy with your machine and our service. Looking forward to helping you again in the future. Welcome to the Cliff & Pebble family!

Posted 5 months ago

“The folks at Cliff and Pebble have been amazing to work with. Amazing customer service and great experience overall. Highly recommend.”

Helpful Report

Posted 5 months ago

Hi Jeffrey, Thank you so much for the kind words! We're thrilled to hear you had a great experience with us. Providing top-notch service is what we strive for, and it means a lot to know we delivered. If you ever need anything down the road—questions, upgrades, or just some espresso advice—we’re always here to help. Enjoy every sip!

Posted 5 months ago

“Really pleased with my grinder. Turned out the open box one I ordered had some upper burr issues. Matt let me know before he shipped it and offered a new one for the same discounted price, which was super generous and very much appreciated.”

Helpful Report

Posted 5 months ago

Hi Adam! Thank you for leaving a review. Happy I could help. Matt l Cliff & Pebble

Posted 5 months ago

“Awesome grinder and price was excellent”

Helpful Report

Posted 5 months ago

Hi Emory, Glad we could help you out! Thank you so much for leaving a review. Matt l Cliff & Pebble

Posted 5 months ago

“Great experience buying my Lelit Bianca. Matt was super helpful and worked with me to make sure I receive the best customer service.”

Helpful Report

Posted 5 months ago

Hi Steve, Thank you so much for the kind words! We're thrilled to hear you had a great experience and that Matt was able to help you out every step of the way. The Lelit Bianca is an incredible machine, enjoy every shot!

Posted 5 months ago

“Machine did not work on delivery. Had to warranty through manufacturer. Has been a long process. C&P has tried to help coordinate, but still waiting on a new machine.”

Helpful Report

Posted 6 months ago

“Order and delivery was smooth, everything as expected so far.”

Helpful Report

Posted 6 months ago

Hi Girish, Happy we could help! Joseph l Cliff & Pebble

Posted 6 months ago

“It is a great purchase experience. The responses from Matt are timely.”

Helpful Report

Posted 6 months ago

Hi Xuan! Thank you for taking the time to leave a review. Glad I could help! As always, please never hesitate to reach out should you have any questions or need assistance. Matt l Cliff & Pebble

Posted 6 months ago

“Great service and price. Fast delivery.”

Helpful Report

Posted 7 months ago

Hi Ryan, Thank you for taking the time to leave a review! Glad we could help. Joseph l Cliff & Pebble

Posted 7 months ago

“Ordered a grinder that experienced delays. Reached out to customer service multiple times with questions, revising the order, etc. Joseph has been incredibly helpful and knowledgeable. I plan on coming back to Cliff and Pebble for the customer service alone. Plus that year long warranty is a huge consideration when making a $1500 purchase!”

Helpful Report

Posted 7 months ago

Hi there! Thank you for the kind words and I'm happy we were able to assist! Joseph l Cliff & Pebble

Posted 7 months ago

“Good purchase experience and customer service for a minor problem. Would buy her again.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We're glad we were able to help!

Posted 7 months ago

“Excellent customer service”

Helpful Report

Posted 8 months ago

Hi! Thank you for leaving a review. Happy Brewing! Joesph l Cliff & Pebble

Posted 8 months ago

Cliff & Pebble is rated 4.9 based on 291 reviews