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Cliff & Pebble Reviews

4.9 Rating 230 Reviews
98 %
of reviewers recommend Cliff & Pebble
4.9
Based on 230 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Cliff & Pebble Reviews
Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 14th October 2024
Sandro G
Cliff & Pebble 5 star review on 6th August 2024
Steven T
Cliff & Pebble 5 star review on 2nd August 2024
Jose D
Cliff & Pebble 5 star review on 31st July 2024
Robin L
Cliff & Pebble 5 star review on 31st July 2024
Robin L
Cliff & Pebble 5 star review on 24th May 2024
David C
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
297
Anonymous
Anonymous  // 01/01/2019
Great support team, great prices, and fast/reliable shipping. It takes a lot behind the scenes to get these expensive/heavy machines from Italy, test them, and ship them domestically.
Helpful Report
Posted 2 months ago
Hi there! Thank you so much for your kind words! We're thrilled to hear that you're pleased with our support team, prices, and shipping. You're absolutely right—bringing these high-quality machines from Italy to your home is a process that we take great pride in. Our team works diligently to ensure that every machine is carefully tested and securely shipped so that you can enjoy a perfect cup of coffee without any hassle. We're grateful for your support and look forward to serving you again in the future!
Posted 2 months ago
Quick shipping, prompt response to email, and great machine.
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Posted 2 months ago
Hi Eyal, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our shipping and customer service, and that you're enjoying your new machine. If you ever have any questions or need assistance in the future, don't hesitate to reach out. Happy brewing! Joseph
Posted 2 months ago
The machine came well protected and quickly. Very happy
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Posted 2 months ago
Hi Matthew, Thank you so much for your kind words! We're thrilled to hear that your machine arrived quickly and in perfect condition. It’s great to know that you're happy with your purchase. If you have any questions or need any tips to get the most out of your coffee experience, we're always here to help. Enjoy your perfect cup of coffee!
Posted 2 months ago
"Fantastic experience! The staff was incredibly knowledgeable and eager to answer all my questions. They made choosing the perfect espresso machine a breeze. Highly recommend!"
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Posted 2 months ago
Hi Michael, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our team. Helping you find the perfect espresso machine is what we're all about, and it's wonderful to know we hit the mark. We hope your new machine brews countless cups of joy and rich espresso moments. If you ever have more questions or need coffee tips, don't hesitate to reach out. Happy brewing! ☕️ Matt
Posted 2 months ago
Great business model allowing flexibility with returns and making sure they can find the right espresso setup.
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Posted 2 months ago
Hi Jung, Thank you so much for your kind words! We're thrilled to hear that you appreciate our unique return policy. We believe that finding the perfect espresso setup should be a joyful and flexible experience, and we're proud to offer our customers the peace of mind that comes with a 365-day in-home trial. If you ever have any questions or need assistance with your espresso journey, we're here to help. Enjoy your coffee adventures! Matt
Posted 2 months ago
I ordered a Lelit Bianca V3 and an open box Mignon Libra. Both orders were processed quicky, with real time updates when I called regarding the status of the Lelit. I appreciate the fact that they bench test the machine, it arrived as was not noticeable the box had been opened. Outstanding service and shipping, highly recommended!
Cliff & Pebble 5 star review on 6th August 2024
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Posted 2 months ago
Hi Steven, Thank you for leaving a review. Your setup looks great!
Posted 2 months ago
Great price..exactly what the description was! Perfect transaction.
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Posted 3 months ago
Hi Aaron, Thank you! Happy we could help.
Posted 3 months ago
Ordered a La Spaziale Mini Vivaldi II open box, unused and no coffee had been put through it. Arrived on time, double boxed, in perfect shape. Thank you Cliff and Pebble, this is quite a step up from my single boiler Saeco which worked perfectly. Glad to upgrade!
Cliff & Pebble 5 star review on 31st July 2024 Cliff & Pebble 5 star review on 31st July 2024
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Posted 3 months ago
Hi Robin, Thank you so much for your review and photo (looks great!). We're glad we could help out.
Posted 3 months ago
Excellent stuff. They know their product well. I would highly recommend
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Posted 3 months ago
Happy we could help, Frank!
Posted 3 months ago
Smooth easy transaction, open-box product arrived in perfect shape. Will shop here again!
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Posted 3 months ago
Thank you, Trey. I'm glad we could help. Our outlet center certainly has the best deals around!
Posted 3 months ago
Was not the best on-line purchase experience. Had issues with availability/delivery. Machine I received had not been tested and had a couple of issues which I was able fix.
Helpful Report
Posted 4 months ago
Hi Edward, Thank you for taking the time to leave a review. We take all feedback seriously and appreciate yours greatly. Regarding your order - you originally purchased an item from our outlet center and upon bench testing we discovered an issue with the remote PID and alerted you of this via email. We then decided to upgrade your order to a brand new Rocket Espresso R58 at no extra charge to you to which you agreed. We do see correspondence from you where you mention you are going to send us a video of an issue however, unfortunately, we never received the video and have not heard from you since. Due to this, we assumed all was well with your machine. If there are continuing issues, you have not made us aware of them so please feel free to reach out at your convenience and we of course will do our best to troubleshoot. Availability - since we agreed to swap your order to a new R58, we unfortunately needed to wait as that SKU was out of stock. We did our best to keep you in the loop on our incoming shipment and shipped your machine promptly upon arrival from Italy. I am deeply sorry for the delay in shipment however we again did not have brand new R58s at the time and alerted you of this via email. Thank you and we hope you’re enjoying your machine!
Posted 3 months ago
Great product and service.
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Posted 4 months ago
Thank you, Hai! We're happy we could help.
Posted 4 months ago
I am really happy with my purchase,Cliff & Pebble is the best place to buy!!
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Posted 4 months ago
Happy we could help, Roman!
Posted 4 months ago
Amazing customer service. I regret buying my grinder from another retailer but am so happy I found Cliff and Pebble when buying my Lelit Bianca. They're now the first place I check for all my coffee equipment needs!
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Posted 4 months ago
Glad we could help, Zaid!
Posted 4 months ago
Great customer service and fast shipping. Knowledge staff that helped answer questions before making the purchase. I will definitely consider Cliff & Pebble for my future espresso purchases!
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Posted 5 months ago
Thank you for your review!
Posted 5 months ago
The C&P team has been great to work with and helpful with all questions/support needs.
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Posted 5 months ago
Thank you so much for leaving a review!
Posted 5 months ago
I am very happy of my purchase with Cliff & Pebble. The delivery was very quick and securely packaged.
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Posted 5 months ago
Thank you, Atabay!
Posted 5 months ago
Great machine ! Great service! Matt did a great job expediting
Cliff & Pebble 5 star review on 24th May 2024
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Posted 5 months ago
Thank you for leaving a review, David!
Posted 5 months ago
Shipped quickly, no issues. was as expected. Decided to order from you for the few extras included with the machine. Thank you!
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Posted 5 months ago
Glad we could help, Savanna!
Posted 5 months ago
Cliff & Pebble is rated 4.9 based on 230 reviews