Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 332 Reviews

97 %

of reviewers recommend Cliff & Pebble

4.9

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 11th January 2026

319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website and customer service. Thanks”

Helpful Report

Posted 4 weeks ago

Thank you so much for the kind words! We really appreciate you taking the time to leave a review and are glad you had a great experience with both our website and customer service. If you ever need anything, we’re always here to help. Joseph l Cliff & Pebble

Posted 4 weeks ago

“The product works great and is beautifully made. Ordering was easy and it arrived on time!”

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Posted 4 weeks ago

Thank you for the great feedback! We’re so glad to hear you’re loving the craftsmanship, that ordering was easy, and everything arrived on time. We truly appreciate you choosing Cliff & Pebble and hope you enjoy your setup for years to come. Matt l Cliff & Pebble

Posted 4 weeks ago

“Cliff and Pebble is amazing! I bought a few grinders from them and it's always a great process. I had a few issues with some of the grinders as well but customer service was awesome and they fixed it right away. Can't recommend enough!”

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Posted 1 month ago

Thank you so much for the kind words and for being a repeat customer, we truly appreciate it. We’re glad to hear the process has consistently been smooth and that our team was able to quickly take care of the issues you ran into.

Posted 1 month ago

“Machine arrived in perfect condition”

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Posted 1 month ago

We're glad we could help! Joseph l Cliff & Pebble

Posted 1 month ago

“I am very pleased with the order and service I got when I bought my Lelit Mara X through Cliff and Pebble. It was the best price available and Matt was very responsive with my follow up inquiries.”

Cliff & Pebble 5 star review on 25th December 2025

Helpful Report

Posted 1 month ago

“My experience with Cliff and Pebble has been poor. I ordered a grinder from them and it never shipped. I sent three emails and did not receive a reply. I tried calling and their system just told me to send an email (no option to speak to anyone). I tried their chat and it also said to send an email. It is the worst customer experience I think I've ever had with an online retailer and it even has me wondering whether the company is a scam. I do not recommend.”

Helpful Report

Posted 1 month ago

Hi Brian, We’re genuinely sorry that this experience left you feeling frustrated — that’s never our goal, and we take feedback like this seriously. We do want to clarify for anyone reading that we did respond to each of the emails sent regarding this order. Our replies were sent on multiple dates, but it appears they did not reach you, likely due to email filtering. We even asked for confirmation of receipt in our final message, as we were concerned our responses weren’t getting through. The grinder you ordered experienced a short, unexpected delay due to a shipment issue at the border, which we communicated as soon as we were made aware. At no point was there any intent to mislead, and we absolutely are not a scam — Cliff & Pebble is a small, independently owned business that has served thousands of customers over the past decade. That said, we fully understand how the combination of a delay and missed communication would feel unacceptable from your perspective. Once you requested cancellation, we were happy to process it immediately and have sent you another message (that we hope you will receive!) confirming your cancellation. We sincerely apologize that this order did not meet expectations and appreciate you sharing your experience. Matt l Cliff & Pebble

Posted 1 month ago

“The delivery took a while. Placing the order was easy.”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We’re glad to hear ordering was easy. We also appreciate your patience on the delivery timing — we’re always working to improve turnaround and communication. Your order was placed during Black Friday when the shipping team was absolutely swamped however we do apologize for the brief delay. If you ever need anything in the future, we’re happy to help. Joseph l Cliff & Pebble

Posted 1 month ago

“We love our new machine. It's a great upgrade and customer service and the deal from Cliff and pebble was great”

Helpful Report

Posted 1 month ago

Thank you so much for the kind words — we’re thrilled to hear you’re loving your new machine! Upgrading your setup is a big decision, and it truly means a lot to know both the machine and our service met your expectations. Joseph l Cliff & Pebble

Posted 1 month ago

“Really a great experience. Very responsive to inquiries. Nice people. I would certainly do business with Cliff & Pebble again, without hesitation.”

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Posted 1 month ago

Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. It was a pleasure helping you, and we’re grateful for the opportunity to earn your business. We look forward to serving you again anytime. Joseph l Cliff & Pebble

Posted 1 month ago

“Great price for DF54 v2, shipped promptly as well. On receiving noticed issue with the product before first use. Reached out to them and were prompt to exchanged the product with v3. Love that they have 365 return policy in case anything goes wrong. Highly recommended.”

Helpful Report

Posted 1 month ago

Thank you for the thoughtful review! We’re glad we were able to quickly get things resolved and make the swap seamless for you. Our goal is always to stand behind what we sell, and we’re happy to hear the 365-day return policy gave you extra peace of mind. We truly appreciate the recommendation and look forward to helping again down the road. Joseph l Cliff & Pebble

Posted 1 month ago

“Updated review: The owner reach out directly to get my feedback after the review, he personally helped expedite the response from Lelit and received my new machine pretty soon after that. This shows commitment from them and that is why I'm revising the rating. The owner also indicated he will make sure the guidelines are followed so they can help clients with claims to OEM. Original review: I’m not happy at all, I received the espresso machine damaged and you just passed on the responsibility to Lelit, which are not responsive at all. I’ve submitted my claim 1 week ago and I’m still waiting for an answer. I wish you could get more involved and help your clients with claims to the OEM.”

Helpful Report

Posted 1 month ago

Hi Marco, We’re truly sorry to hear about the condition your machine arrived in and understand how frustrating this experience has been. Because this order shipped directly from the manufacturer, any freight damage claims must be opened and processed directly with them, which is why we advised you to create a support ticket with Lelit. That said, we absolutely do not “pass the responsibility.” We remain involved and actively follow up with the manufacturer to push for resolution. Unfortunately, this time of year brings significantly higher ticket volume for manufacturers, which can slow response times. We agree that a week is longer than anyone would like, and we apologize for the delay you’ve experienced. Please know we’re continuing to advocate for you behind the scenes and will keep pressing for an update until this is resolved. Our goal is always to make sure our customers are taken care of, even when a claim requires manufacturer involvement. If you’d like, feel free to reach back out to us directly and we’ll be happy to provide the latest status.

Posted 1 month ago

“Great to deal with and very professional. Prompt responses to questions and they sorted out a problem I had quickly. I would order from them again without hesitation.”

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Posted 1 month ago

Thank you very much for the kind words. I’m glad we were able to help resolve the issue quickly, and I truly appreciate you taking the time to share your experience. We’d be happy to work with you again anytime. Matt l Cliff & Pebble

Posted 1 month ago

“Love love love Cliff and Pebble!! Let’s see my Elizabeth came perfect, warranty and return policy is the best in the industry… I can upgrade within the year if I wanted too and everything is priced competitively. How can you not shop here!!!”

Helpful Report

Posted 1 month ago

Thank you so much for the wonderful feedback. I’m really glad to hear your Elizabeth arrived in perfect condition and that our warranty and return policy gave you confidence in your purchase. We truly appreciate your support and your enthusiasm—it means a lot to us. Matt l Cliff & Pebble

Posted 1 month ago

“I ordered and received a new Lelit Mara X from Cliff & Pebble. Phenomenal service and support. Very highly recommended. Much better experience than the big name online prosumer espresso machine companies that I have dealt with several times in the past.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this. I’m really glad to hear you had such a positive experience with your Mara X and with our support. Hearing that we exceeded experiences with larger retailers means a great deal to us. We truly appreciate the recommendation and your trust in Cliff & Pebble. Matt l Cliff & Pebble

Posted 1 month ago

“Its only been a short time with this machine, but my initial impressions are that it is incredible on its own and even more spectacular considering the price point. The joystick steam/water controls are a beautiful luxury, and the fit and finish is top notch. My biggest hesitation with this purchase is that there is no parts list and the user manual is pretty limited for an appliance of this caliber. I reached out to see if there may be a parts list from Turin, and never heard back. Even though this is an incredible value, I would feel better knowing Turin had a parts list to help with repairability if the situation arises. Even with my Rocket/Ascaso machines, I kept spare parts and had ordered items to fix and maintain these machines.”

Helpful Report

Posted 1 month ago

“Cliff & Pebble has a fantastic selection, and their personalized customer service is truly excellent. I originally ordered a DF64 grinder that was out of stock everywhere with a long delivery window, and Matt went out of his way to rework my order so I could switch to an in-stock option for quick delivery. Great communication, smooth process, and a company that genuinely takes care of its customers. Highly recommend!”

Helpful Report

Posted 1 month ago

Thank you, Wallace! Glad I could help. -Matt

Posted 1 month ago

“My espresso machine that I've had for years started failing, and after tons of research I decided on the Lelit Bianca V3. Found the exact model I wanted on Cliff & Pebble. I reached out to the team and asked some questions, and was promptly given all the answers I could ever need and decided to order it from them. The machine arrived today (earlier than originally scheduled!) in a very nicely packaged box, no dents or scratches. The machine is in perfect condition. They've made a customer for life!”

Cliff & Pebble 5 star review on 3rd December 2025

Helpful Report

Posted 1 month ago

Thank you so much for the wonderful review! We're thrilled to hear your Bianca V3 arrived safely and ahead of schedule — and even happier that we could help answer your questions along the way. Enjoy that beautiful machine, and please don’t hesitate to reach out anytime you need us.

Posted 1 month ago

“Received my Lelit as expected and on time. Their customer support was exceptionally quick and helpful. I ended up using their 90 Day price guarantee since the device went on sale just a couple weeks after my purchase. It requires a support claim but it was quick and easy!”

Helpful Report

Posted 2 months ago

Glad we could help, Nikolay!

Posted 2 months ago

“My grinder arrived fast and was perfect.”

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Posted 2 months ago

Happy we could help!

Posted 2 months ago

“Great grinder.”

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Posted 2 months ago

We're glad you love it, Mark!

Posted 2 months ago

Cliff & Pebble is rated 4.9 based on 332 reviews