We pre-booked a taxi well in advance for time critical theatre show - so needed a car from Epsom to Dorking. Taxi didn’t arrive on time so I called to enquire. Was told car was en route. Waited outside in the cold for a further 10 minutes. I called Clocktower again - to be told the same - car was on the way. Yet again, no car arrived. This repeated for the next 25 mins - with zero apology from Clocktower Cars. Car did not arrive and as a result we missed the show. Extremely poor service, rude attitude from staff - will definitely not use them again. Will strongly advise others to steer clear!