I would give zero if possible. The lady I spoke to today forgot to put me on hold when seeking advice on my query that she tried fobbing me off with and did not like it when questioned! Heard her laughing and talking about me! When I said I could hear her she offered no apology but a cocky reply! Utterly disgusting! I was not rude or confrontational but merely asked further details when offered it might do! clearly might dos work!