“I needed some information on my policy and was extremely happy with my outcome as I got talking to Tom Fay who went above and beyond to help me with my query and resolve..great customer care service..”
“I am so disappointed about CB after 7 years of loyalty never missing a payment or delayed and 2 cars bought (HP and PCP) this Saturday CB declined my new application. I still can't believe, I had positive equity of 7k asking to finance 20k and I was denied. I'll never, never used CB in my life anymore, things happen for reasons in life. We can all have "Financial Transition Time" not perfect in life but that's why a loyal customer should be treated differently, not ignored or treated as a number..!! For sure they will never see my money anymore..!! Please think before to apply dreaming to build a legacy, for this people you are only a number....!!!! Horrible Horrible...!!! Avoid..!!”
“The withdrawal process was completed with impressive efficiency and integrity. Every step was handled systematically, communication remained open and consistent, and the team ensured that everything moved forward smoothly and without unnecessary delays.”
“Never choose close brothers for finance.really bad experience,high interest on loan and pressured me to pay £12000 by end of the month or they would pass on to debt collectors and have to pay a extra £6000 on top all because they said I broke agreement.shocking customer service and not helpful at all.if I knew what I do now I would’ve got a loan or not bothered.i would give a 0 star if I could,be warned avoid this company”
“🌟 A Rare and Refreshing Experience 🌟
In a world where genuine service feels rare, Michael Andrew stands out as a true gem. I had nearly given up hope after weeks of frustration, but Michael changed that instantly. His professionalism was matched only by his kindness — he explained everything clearly, stayed communicative, and handled every step with care. The results were outstanding, but even more impressive was how effortless and reassuring the entire process felt. 🌼 I can’t recommend Michael highly enough — his integrity and compassion set a new standard for what great service should look like. 🌟”
“I never realized how much real support could mean until I worked with the best. Their professionalism, dedication, and precision turned my stress into lasting confidence”
“I never realized how much real support could mean until I worked with the best. Their professionalism, dedication, and precision turned my stress into lasting confidence”
“Poor communication. Issues with amount of cancellation fee. Paperwork says £90 but been charged £275 that has been sold to a debt collection agency named "cuts" in less than one week of cancelling policy . I called to pay £90 fee several times when finally got to speak with correct I was told it's £275 and already sold on after 10 years of being a loyal customer and no issues with regular payments made my me”
“A disgrace for the country, a disgrace for common people, a disgrace for customers. Had a white BMW 530 D through them that started having issues , for more than 3 months they driven me nuts , I had to take days off from work , spent a nearly £2000 , they passed me from one department to another, they broke their own agreement rules by lying that wear and tear is not down to them . The most disturbing, disgusting and dangerous company I came across and I had cars on lease for over 10 years but Close Brothers are nothing less than “ stay away people , please , for your own good “. Now they avoiding covering the costs I lost , they want money for excess miles , they ignoring they’re doing to my personal life and mental health, they just ignoring everything, they act like they did nothing and expect money from you . They communicate with you using mimecast just to make it more difficult. I will take them to Ombudsman and probably further
If I could score them -10 I would but I will give them this kind of feedback on all media platforms. This is why this country is not in a good place because the kind of this company. Disgraceful and disgusting”
“Since 2023 – Faulty Vans, Thousands in Extra Costs, and Still No Resolution
I run a small business and in 2023 I entered into a finance agreement with Close Brothers through Vanaways for two brand‑new Maxus Deliver 9 vehicles. From the start it has been a nightmare.
Both vans arrived late and already damaged on the front bumpers and doors. Within weeks, one van developed a clutch and gearbox fault, went into the garage for repair, came out, and then blew its gearbox again. That van was off the road for around four months. The second van later developed the same gearbox fault. I was actually told to keep driving it until it failed — I refused to risk my team’s safety.
Courtesy vehicles were only provided for the final nine weeks of that downtime. For the rest of the time, I had no choice but to hire vans at my own cost just to keep my business running. Between finance payments of £700+ VAT per van and hire costs of over £2,000 a month, I’ve been forced to pay thousands on top of a finance agreement for vehicles I cannot use.
I formally rejected the vans in May 2024, but over a year later Close Brothers is still taking payments. This dispute has now dragged on for well over a year, during which time I’ve been passed from person to person with no real resolution.
The only “solution” offered was via Vanaways — to hand the faulty vans back and start a brand‑new finance deal for replacements, with no refund of all the payments I’d already made. In plain terms, I would be paying twice, while Close Brothers and Vanaways protected their profits.
This has nearly folded my company. I’ve carried the entire financial hit, while Close Brothers and Vanaways continue to be paid. If you’re reading this thinking about applying for finance with Close Brothers or Vanaways to help your small company: don’t. Because if problems arise, Close Brothers will always protect its partners and brokers — and leave the small business owner to carry the cost.”
“Throughout this entire ordeal that began with a promising investment opportunity but spiraled into a devastating experience resulting in a loss of $17,600, the realization that I was a victim of a scam left me with a whirlwind of emotions - embarrassment, anger, and uncertainty on how to proceed. In my quest for a solution, I stumbled upon RESORUS.COM, a company that initially sparked my interest. Despite my initial hesitation, their professionalism shone through as their team consistently approached me with dignity, outlined the recovery process explicitly, and refrained from making any unrealistic assurances. Communication was maintained diligently as they kept me informed every step of the way. To my amazement, their efforts led to the recovery of a substantial portion of the funds that I had deemed irretrievable.”
