“Disgusting scammers , I had a conversation with them when I first got the deal and me being young and it being my first car I asked how many miles I should get as I had no one to guide me on this matter they said 5000 I soon ran out and it cost £500 for 1000 therefore I quickly cancelled and asked for a final bill which I was going to pay off all in one go however no one contacted me back until the other day a debt company contacted me about therefore this will effect my credit absolutely disgusting just glad I’ve fount a decent company within go skippy”
“Absolutely disgraceful service from Close Brothers Motor Finance. I was sold a car by a dealer which had a fake service history so I raised a complaint with Close Brothers who informed me that they would look into my complaint. I also provided evidence to support my complaint and I was told that these investigations are normally resolved within 40 days. Well it has now been over 100 days since I first raised the complaint on 02/12/2021 and the case still hasn’t been resolved. Furthermore, I have left multiple messages with the Co-workers of the person who was assigned to my case as I haven’t been able to get through to her and she has not responded to any of my call back requests. The claim handler’s name is a lady by the name of Sinead Miller if anyone has the unfortunate experience of having to deal with this person. I have now filed a claim with the financial ombudsman and also reported the individual claim handler so they will now be taking control of the situation. I urge people to be cautious if taking out car finance with this company as I was sold a car with a fraudulent service history which of course is illegal and yet Close Brothers have refused to help resolve this situation and it’s just caused a lot of unnecessary aggravation.”
“I have close brothers as a direct debit aggrement for my car insutance via a broker , this is the fifth year running, i and the broker has requested the 18th of every month for my money to be taken ,they always take it about a week early , i have a standing order to put funds in my account every month on the 16th , so there early attempt can default, 5 years running this has happened , so you will inccur a charge on there behalf , they never follow up the brokers instructions , iam sure they get away with this a lot , a lot of people just roll over, NEXT TIME IF THIS HAPPENS ,I WILL NAME AND SHAME IN A BIG WAY ,YOU CHANCERS”
“This company are the biggest crooks out there.
I had a business leasing agreement set up not by me but by business enterprise company. The business collapsed and they would not come to an agreement insisted on going to court. Beware the have deep pockets and equally crooked solicitors. After the business closes you cannot increase the debt. Close brothers have done just that and increased my debt several 100%. How are they able to operate and are not governed by any legal restrictions.”
“Should be ashamed, taking the money of the wrong bank account, then applying a fee which is almost as big as the actual payment, under the trading standards and consumer rights this is unfair! Failing to notify the consumer of missed payment, and applying the charge is not right! Telephone customer service is shocking, rude "assistant" named Abrsede, that could barely speak English, found almost impossible to understand what he was saying. Will encourage all my family and friends to leave this provider including myself and go elsewhere for good!”
“Would give 0 if I could.
Don’t use this company they are ridiculous and try get as much money possible from people. They cancel direct debits without you noticing they then send letters saying you owe so much money with added fees you ring up to enquire as you have DD to be told they cancelled it admitted mistake so has to wait for paper work to make Payment plans 8 months later am still waiting for this paper work can never get through on the phone and today instead of sending paperwork they send court letters ! All done to the fault of them cancelling a direct debit but am sure if a customer did this it would be a breach of contract STAY AWAY FROM THEM”
“If I could give a 0 I WOULD. This month I defaulted on my insurance payment I rang them explained why this has happened apologises for any inconvenience & told them I would be paying a week later. Although I did say I could make payment of £100 there & then & pay the remaining £80 a week later ! No you can’t do that gotta be in full they said, ok no problem I said I will pay in full next week ! That was that. TWO DAYS later I get a letter to say there’s been a fee added on & I now owe £230 !!!! Dickheads I couldn’t afford the insurance HOW is adding a fee gonna help me in anyway !!!!! I had every intention of paying my insurance NOW I have every intention of not paying it !!! Send the debt to the bailiffs I’ll happily pay £10 a month back 🤪”
“Honestly the biggest shambles of a company ever experienced !|
Made a formal complaint regarding the car we had taken finance out on as it had broken down / engine was in smoking and multiple other things over four times in the first six weeks of owning the car.
Michele Taylor from Close brothers "head of complaints" apparently !!!! Was honestly the most unhelpful person I have ever met, SEVEN MONTHS later I am still chasing her. She avoids phone calls, no response to emails, when you do get hold of her she makes ridiculous excuses non of which solve the fact that I am paying for a car I cannot use !! STILL we have no solution.
I wouldn't touch this finance company with a barge pole !!!!!!! Still waiting for a call back eight months later. DIO NOT USE THIS COMPANY !!!”
“Finance side of things fine; it’s when things go wrong the complaint handling side of the business is an absolute joke. Long story short, I purchased a car on HP finance through a dealership; 4-5 weeks of using the car it breaks down, nearby garage confirms 7 or so different faults from gearbox to transmission to electrical issues and all sorts - contact dealer & close brothers - now a month later Im without a car, and no refund, and still on a finance agreement. All I’ve asked them for is updates with the progress of what’s happening, I’ve sent 8 emails and rang numerous times to just through to there answer phone; one guy Jim called me initially and was very nice, yet since that initial phone call nothing has happened; or atleast I’m not aware if anything’s happened. I ask only for updates so I can explain to my employer why I’m struggling to get to work which I’m being penalised for (I can’t get a new car as I still have a £7000 finance outstanding on this car!) Jim finally answers the phone Monday just gone, “Thursday we’ll have an update, I will call you Thursday” well as expected again end of play Thursday nope, no phone call, I’ve rang them 3 times, 2 emails - nothing. No confidence in this awful business I can’t wait for the refund and then I can leisurely explore my options further in regards to seeking comp as consumer rights explain a refund should be processed within a reasonable time frame, is a month a reasonable time frame? With only 1 phone call from yourselves telling me what I already know. No, honestly finance side of things fine; but this complaint process is a joke. If I just atleast had updates I wouldn’t be so pressed but without that I’m a clueless sitting duck whereas mechanics and third party businesses involved know more than I do. Reading this back I know an initial reader would assume this relies with the dealer who sold the car; I have complaints to make about them but the HP finance agreement is with close brothers and it’s there responsibility to sort this; atleast I don’t think they’re aware it’s there responsibility.”
“This company is total disgraceful the staff can’t speak word English and they gear them self up to rip costumers, there’s many companies out there with very good reputation and will help.
Keep well away from this company.”
“I would give zero if possible. The lady I spoke to today forgot to put me on hold when seeking advice on my query that she tried fobbing me off with and did not like it when questioned! Heard her laughing and talking about me! When I said I could hear her she offered no apology but a cocky reply! Utterly disgusting! I was not rude or confrontational but merely asked further details when offered it might do! clearly might dos work!”
“I had payed the finance for my car last year in full .in my credit score it show is not payed is affecting my credit score badly .when I call customers service many times they keep in vague....”
“This company is a rip off. My husband bought a car insurance from them, 3 months later he sold the car, cancelled the insurance (paid £92 cancellation fee to the insurance company) then he received a letter from Close Brothers Premium Finance to confirm that he still need to pay for the remaining 9 moths of insurance. This is complete scam and the worst company we have ever dealt with! Avoid them at any costs if you can!!!”
“I've been waiting over 3 months for Close Bros to approve a repair on my vehicle. Their call system is atrocious, I've typically been waiting to speak to a call handler for between 1 to 3.5hrs. When they do answer and aren't able to transfer my call, I request a callback for a claims handler or manager but they don't have the decency to return my call.
If you can get finance with another company, please do. You'll save yourself time, stress and hassle.
Horrendous customer service. Avoid like the plague”
“CLOSE BROTHERS.... PLEASE AVOID, AVOID, AVOID
I recently (less than a month ago) renewed my car insurance with an insurance provider who uses Close Brothers for those customers who prefer to pay their insurance monthly. Less than a month later, as I didnt use that car very much , I decided to sell it, thinking it would be easy to cancel my premium after such a short period and I would'nt have to pay the whole of the remining balance. ABSOLUTELY NOT. Including their cancellation fee, they rinsed me for 85% of the total year premium.
Lesson learned!!! As soon as I clear my Close Brother car insurance payments for my other car, I will ensure to take out future car insurance policies ONLY with insurance companies who DON'T use Close brothers for insurance finance.
CLOSE BROTHERS are RIP OFF merchants who probrably don't even wear masks...
For me, they score ZERO stars.”
“This company does not accept responsibility for their dealerships selling substandard vehicles, they forget the car belongs to them until I've paid last payment, so come and get your car back as I don't want it,dealer who sold the car is Llandudno junction car centre,”
“Please Avoid terrible company!
Complaints team never answer the phone,
My car was sold faulty and it took them 11months to reach a decision and didn’t ring me to notify but emailed instead”
