If I could give a 0 I WOULD. This month I defaulted on my insurance payment I rang them explained why this has happened apologises for any inconvenience & told them I would be paying a week later. Although I did say I could make payment of £100 there & then & pay the remaining £80 a week later ! No you can’t do that gotta be in full they said, ok no problem I said I will pay in full next week ! That was that. TWO DAYS later I get a letter to say there’s been a fee added on & I now owe £230 !!!! Dickheads I couldn’t afford the insurance HOW is adding a fee gonna help me in anyway !!!!! I had every intention of paying my insurance NOW I have every intention of not paying it !!! Send the debt to the bailiffs I’ll happily pay £10 a month back 🤪