Close Brothers erroneously entered a default marker on my credit file in August 2023. This was an error on their part and I disputed this. Close Brothers agreed to their error and removed this entry in December 2023, remediating the problem. However, in January 2024 they added the erroneous default entry back to my credit file for reasons unbeknown. I contacted Close Brothers once again and they once again agreed that my account was up to date and the default entry was inaccurate. Simultaneously, Experian have been fighting my corner as they can see this issue has been going on for sometime and despite having many other credit accounts I have never ever had any arrears let alone defaults on any of them. I raised a formal complaint with Close Brothers in early February upon seeing that months later that the issue was still not resolved. Their complaints team assured me the entry would be removed. Today is the 20th of March and my credit rating is still showing the horrific impact of the erroneous default entry. Close Brothers are an utterly incompetent, unethical and uncaring company who have no qualms destroying people’s lives - they have ruined my credit score when I had never ever defaulted and never done so in my entire life. They have messed both myself and Experian around for months and months. I have now raised this with the Financial Ombudsman as I am literally at my wits end so are all the lovely people at Experian who have fought with me to get this utter mess cleaned up.