“Very affordable and friendly staff who gave good clear instructions when I needed help with adjusting my direct debit. I would recommend them to a friend. They were willing to go the extra mile to assist with my enquiry regarding my contract too”
“I'm a broker who uses Close to finance insurance policies. Prompt replies to any issues or concerns and a human approach to dealing with client difficulties.”
“Throughout this entire ordeal that began with a promising investment opportunity but spiraled into a devastating experience resulting in a loss of $17,600, the realization that I was a victim of a scam left me with a whirlwind of emotions - embarrassment, anger, and uncertainty on how to proceed. In my quest for a solution, I stumbled upon RESORUS.COM, a company that initially sparked my interest. Despite my initial hesitation, their professionalism shone through as their team consistently approached me with dignity, outlined the recovery process explicitly, and refrained from making any unrealistic assurances. Communication was maintained diligently as they kept me informed every step of the way. To my amazement, their efforts led to the recovery of a substantial portion of the funds that I had deemed irretrievable.”
“Rang Close Brothers telephone number 03333216060 as there is no other number. The call centre in Africa pick it up, there English isn't very good. I spoke with Fatima explaining that there was a Direct Debit going out and I needed to cancel it. She couldn't find my file and hung up. I rang again and another woman picked up this time with the same result. There is no chat service and the customer service department is useless as I kept going round in circles. I've now emailed and will wait to see the reply. Customer service is meant to help customers not ignore them !!!
Stay well away”
“I regret not researching thoroughly before engaging their services, as a closer look at the company and its customer reviews might have highlighted warning signs. Thankfully, I reached out to COVSECLTD * COM, who treated my concerns with utmost seriousness. Her team acted swiftly and diligently to resolve the issue, securing my refund last week, much to my relief.”
“I returned a faulty car financed through Close Brothers. They refunded only the deposit and refused to return the rest of the finance payments – even though the car was later sold at auction.
They claimed the complaint was resolved but never sent a Final Response Letter, blaming an “office error.” My husband has cancer, and we care for a disabled child. We informed their solicitor, but the company offered no compassion or resolution.
The case is now in court. This has been an exhausting and distressing experience. Not recommended.”
“This broker is a scam!! Please guys avoid them. I was only a victim to them because I believe it will be the best for me but am unable to withdraw from them and they keep on asking for more deposit. Am so glad Mrs. Lilo Grace was able to help in getting my funds from Them. God bless you MADAM, But if you wish to get in touch with HER I will be glad to share her info contact Email:: lilo grace 75_( @ )_gmail_._com )
whatsapp:+1 ( 615 )-414-15-62”
“I have spoken to Sheilon about my complaint case.
I felt so bad talking to her i called so many time but she was always busy and I been told she will call me back but she never called back.
After so many time trying to talk to her as she was handling my case she said to me you are not the only customer I have to deal with so don’t call me back.
When she will have time she will go through my case and will let me know further.
She was so rude after that she took longer than it should be to go through it what I asked for.
Very bad experience she need to know how to deal with customers.
But I would say the rest of the I have spoken to was nice.”
“Theme worse insurance company I've dealt with by far manned by robots can get answers to my calls then they harass me with letters avoid like the plague and they haven't even paid for damage by unknown person claim had to go to
courtt you have been warned by the way it's car insurance monthly now cancelled”
“I chose to register an account after the agent reassured me that they are in fact regulated. Their fee is lower, though, and I was unable to make withdrawals for months because of regulatory concerns, so having a personal assistant didn't work out for me. I didn't address all of these issues and get my money back until I brought COVSECLTD.COM into the picture. So I'm going to pass on this one. I strongly advise against making any kind of recommendation about this firm.”
“Cdcr-40494624. If I could put no stars I would have. I never leave bad reviews on anything, but this situation has left me no choice as I am still awaiting a response from Close Brothers. I have had to raise a second complaint about the same issue and have had little to no response. The first complaint a few months ago was dealt with sufficiently however my recent encounter has been nothing but appalling. I have been a loyal customer for four years and I am now being ignored. Whatever you do if you are reading this, DO NOT USE them for finance. There are so many better companies out there who do provide excellent customer service. Please don’t reply to this review and ask me to call or email as I have done that with no reply!”
“I Also had a broken car from the word go...engine issues throughtout from the start, which I spent the 4 years paying off to close brothers that was on finance through close brothers this whole experience ended up making my late father extremelly ill to the point that we couldnt cope in the end.
We were bombaded by Gary
for payments ... He called Daily endlessly, morning noon and evening to chase for charges and payments. Costing me everything in the end.
To the point that almost sent me over the edge.
It took over 4 years to pay for this broken car that was driven to threads after this time.
I hope that there will some at the end of the Tunnel with close brothers as I know that I may have a claim for extra charges...
Did anyone else experience anything like this.”
