“The only thing that went well was when they got the money from me and made me pay 4 times the price of an insurance. Really really poor customer service, I had to spend an hour to get a negative response to a question just because nobody had the competency to help. And when I spoke to them about this, they actually feel this is how it should work, for a customer to have to talk to 4 different people and share the same information. They promise things over the phone that they do not commit to after that. I find this is very close to a scam, looking forward to moving away from them. Stay away, as much as you can!”
“Awful experience. Complete scam of a company with no contact info. Other genuine companies offer 30 day money back guarantee. This company tries to make you sign a credit agreement which is a complete trap into making making money off vulnerable people. Glad I never signed the agreement and got out. Avoid this company, offer no customer care or basic enquiries and just pass you on to their third party underwriters.”
“Absolutely terrible 3 days in a row tried to get thru and continual advert being played saying I’ll be put thru in a minute (3 days folks)!!! All I wanted was a quote as I’ve been with them for a few years and hoped to get a decent price for my new car quoted to me . In some ways it’s a god send as all in doing now is cancelling my excisting policy and going with budget ins instead at least they answer their phones, ps never again!”
“Bought a car from a dealership witch close brothers financed me I put a large deposit and the car turned out to be faulty and have been fighting a year now and have won my case and the dealer has his car back but I still do not have my money back and the complaints department has been extremely rude not answering or returning calls and have been treating me in a way I can only describe as terrible I am thousands of pounds out of pocket with no car or money to buy another and I have two young kids this has caused me serious stress anxiety lack of sleep avoid close brothers like you would carona virus”
“At first they let people do quote and choose monthly payment and if the are not 18, and after they cancelling your insurance and then they still discounting your money and after u have to pay for them loads of money for nothing”
“I'm a broker who uses Close to finance insurance policies. Prompt replies to any issues or concerns and a human approach to dealing with client difficulties.”
