“Complete RIP-OFF
Dont even consider them if you don't want to get in depts!!!
I cancelled MyPolicy insurance that works hand-in-hand with CLOSE BROTHERS. As all people I do work so not sitting at phone. After cancelling I let them that know,had nice conversation with operator whom I asked few times if I'm all sorted and free to which I was told I'm free from any financial links with the company.I didn't get any email or post from them afterwards. Now after about 2 months I recieve letter from the dept collecting company asking me to pay OVERDUE amount of £478. CANCELLATION FEE ALMOST £500?! WHERE WAS IT POINTED OUT? As financially carefull person I did have assurance from representative that I have no financial links and was discharged būt now I'm being CHASED BY DEPT COLLECTORS. Anyway I will require to go through conversation with operator, if needed through courts as there was assurance, moral compansation for ruining my time, mental harrasment, blackmailing to financial institutions.
No wonder it gets over 200 complaints daily.
ASSURACE,LIABILITY,TRUST??? That's a joke really!”
“Charging double market rate for car insurance, when we tried to cancel they piled on all the charges and made it impossible for us to get out of a contract even though we didn’t receive a letter. WILL CANCEL AS SOON AS I CAN WHEN THIS CONTRACT IS UP AND NEVER USE THIS COMPANY AGAIN !”
“This company is a rip off. My husband bought a car insurance from them, 3 months later he sold the car, cancelled the insurance (paid £92 cancellation fee to the insurance company) then he received a letter from Close Brothers Premium Finance to confirm that he still need to pay for the remaining 9 moths of insurance. This is complete scam and the worst company we have ever dealt with! Avoid them at any costs if you can!!!”
“The only thing that went well was when they got the money from me and made me pay 4 times the price of an insurance. Really really poor customer service, I had to spend an hour to get a negative response to a question just because nobody had the competency to help. And when I spoke to them about this, they actually feel this is how it should work, for a customer to have to talk to 4 different people and share the same information. They promise things over the phone that they do not commit to after that. I find this is very close to a scam, looking forward to moving away from them. Stay away, as much as you can!”
“Awful experience. Complete scam of a company with no contact info. Other genuine companies offer 30 day money back guarantee. This company tries to make you sign a credit agreement which is a complete trap into making making money off vulnerable people. Glad I never signed the agreement and got out. Avoid this company, offer no customer care or basic enquiries and just pass you on to their third party underwriters.”
“Absolutely terrible 3 days in a row tried to get thru and continual advert being played saying I’ll be put thru in a minute (3 days folks)!!! All I wanted was a quote as I’ve been with them for a few years and hoped to get a decent price for my new car quoted to me . In some ways it’s a god send as all in doing now is cancelling my excisting policy and going with budget ins instead at least they answer their phones, ps never again!”
“Bought a car from a dealership witch close brothers financed me I put a large deposit and the car turned out to be faulty and have been fighting a year now and have won my case and the dealer has his car back but I still do not have my money back and the complaints department has been extremely rude not answering or returning calls and have been treating me in a way I can only describe as terrible I am thousands of pounds out of pocket with no car or money to buy another and I have two young kids this has caused me serious stress anxiety lack of sleep avoid close brothers like you would carona virus”
“At first they let people do quote and choose monthly payment and if the are not 18, and after they cancelling your insurance and then they still discounting your money and after u have to pay for them loads of money for nothing”
“I'm a broker who uses Close to finance insurance policies. Prompt replies to any issues or concerns and a human approach to dealing with client difficulties.”
