Cornel Perolls
Absolutely disgusted with the service and the care. I had car finance with you guys, I had recently bought a new car (June) and the rest of the finance had been settled by the garage. Few weeks after this I got a call from Jim saying that I owed close motor money (£410.40) And I needed to pay for this. Naturally I was very confused and concerned. I spoke to my garage where I bought the new car from and just wanted clarity if they had paid it. They were correct. I was very concerned and was very anxious about this situation as this isn't a small amount of money. They told me I had to pay for it then and there or do a payment plan. Which just made worry so much. I explained to Jim I wasn't prepared to pay this and make a complaint so we it was raised. Today I get a call from Lynette from the complaints team explaining they got this wrong and I was misguided and I explained that really has really affected my mental health for the last few weeks. She explained that an automatic email came out and it shouldn't have - I explained and I said I still got a call this is unacceptable. She wasn't understanding to me whatsoever. She said I would get a £30 compensation - this is disgusting and insulting. I explained that this isn't the first time close brothers have had the issue before with me and they have got confused with direct debits and money and dates. She then explained that complaint was closed and we can't deal with that as the case is closed - that disgusted me more. Lynnette then asked to close the case I said no way - I explained this is not good enough id like to talk to someone higher. She said ok. I am so so disappointed in the company and the lack of customer service and care towards their customers. I have never experienced such poor quality - wouldn't recommend anyone to this company.
2 months ago
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Close Brothers has a 1.6 average rating from 19 reviews

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