I ordered a 2 of the same blazer in 2 different sizes on the 10/09, thought the blazer was quite pricey but treated myself anyway. I returned the bigger size on the 15/09 - I didn’t even try the bigger blazer on as I knew the smaller one fitted perfectly, tags were still attached and ribbon still through the arm. I was sent the parcel back to me with absolutely no communication whatsoever approx 1.5 weeks later. No explanation as to why. I emailed them and they state the item was returned in ‘an abused condition’, the picture attached shows the most minor makeup mark on the button which must have failed quality inspection on their side before sending!!! They also state they sent me an email but I have searched high and low through my emails and received no such thing. They are refusing to refund me and are coming across very rude and blunt on emails. Not helpful at all. I asked for the managers information and they have ignored me. After reading reviews I realise a lot of other people have had the same experience! I will NEVER EVER use this company again and I will be sure to spread the word that they are scammers and thieves. I agree with a previous review that they are probably in financial difficulty and trying to rob people despite our own challenges with the cost of living crisis etc! I am absolutely livid and will be disputing this with my credit card/trading standards as I have never experienced something so absurd in my life. DO NOT BUY. THEY WILL ROB YOUR MONEY.