Club L London Reviews

Name: Club L London
Rating: 3.98

4.0 Rating 1,507 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am going through a terrible experience with this company. I am also unclear whether the email responses are AI generated or not. I ordered a dress for AUD 411 on the 31st of August. Before I could complete my order, the money was deducted from my account and next minute, I received an email, confirming the order, wrong address in Sydney with my accurate billing address. This mistake was immediately notified to Club L via email and I asked them to change the shipping address to my home address, which is the billing address. There was no response to this. I then receive another email, confirming the order has been posted to the Sydney address. I have been trying now for 3 days to get this order sent to my address. There is no success. There were so many emails sent to me by the Customer Service, apologising and saying they can't do anything about the shipment. I have bought clothes from them in the past, therefore, they can see my past billing and shipping address. I am so frustrated with the negative attitude and unhelpful responses Club L customer care has sent me. It makes me think that these are autogenerated emails with no human touch. I seriously request the CEO or director of the company to look into these matters. Surely, there is a way of rectifying a shipping address?????? DPD ( a lovely lady who answered the phone), agreed to send it back to the sender if they were instructed to do so. I will be grateful if the Management Team can look into this and give me a solution, either send it to my address or give me a refund. I am even happy to pay for shipping charges again, which is better than losing 411 dollars.”

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Posted 1 week ago

“I had a terrible experience with Club L. My order never arrived, and despite following their instructions and waiting the 3 days they asked, I still have not received my dress. I’ve been trying to reach out to customer service multiple times, but no one has responded to me. This was a very important order, and I am extremely disappointed. Their lack of communication and poor service has been frustrating, and I do not recommend shopping here. Still seeing if someone will response.”

Helpful Report

Posted 1 week ago

“The worst service i have ever experienced I made an order the money has come out of my account and i got no order number confirmation to say ive purchases I keep sending emails no one replies I have been ignored The dress i purchased is for a special occasion and now im confused i dont know what to do”

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Posted 3 weeks ago

“Bianca was so helpful! My shipping label didn’t populate and it made my returns past the window. She worked through problems with the return portal to be sure I was able to send dresses back! So appreciative of her help!”

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Posted 3 weeks ago

“I received a faulty item and they were very quick to help and refund me, Bianca from customer service was great”

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Posted 3 weeks ago

“Attempted x5 times to contact and only able to speak with AI assistant Alice, who stated my query would be sent to an assistant who could assist and respond within 24 hrs- still no contact. my ordered items have been paid for and not yet received (2-4 day delivery paid for and now on day 6) the items are needed by tomorrow otherwise no requirement for the items... also the order number is identified as the tracking number yet its not a tracking number . therefore unable to see where the order is at.....”

Helpful Report

Posted 1 month ago

“I have been trying to get in contact with Club L London and speak to a representative. Each time I send another email, I am referred to an AI assistant, Alice. I need an actual human to answer my question, because while I was trying on one of the dresses I purchased, the tag that says 'If you remove me, I'm yours forever' came off. However, there is still the circular tag and plastic attached, so it's clear that I didn't intend to actually take this off. I want to know if I will be reimbursed for this return, as I don't like the dress. No one has responded to my 3+ inquiries and the clock is ticking for the return window. I have a feeling no one will respond until that 14 day return window is up and then I won't be able to return it.”

Helpful Report

Posted 1 month ago

“Got a dress, was not like the picture it was very see through so i returned it and they told me they would refund me half and the rest after they receive the dress which they have not done. I tried to speak to an agent to get my refund i was promised and they told me that the shipping and return fee is not refundable when they clearly said i would be refunded the rest of my money once they receive it.”

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Posted 1 month ago

“Very expensive and bad return policy Disappointing. Very bad quality of dress”

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Posted 3 months ago

“I have trying to get a return label or scan code sent to my email. It’s been days ago since I reached out to Club L . On your website I did the process but I loss the scan to take to ups. Can you send it to me”

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Posted 4 months ago

“Good quality of the dress! Very bad communication and return service. They charge you for the returns and they aren’t helpful at all.”

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Posted 5 months ago

“Love, love, LOVE this merchant. I have purchased several items and they fit beautifully and are exactly as represented in their advertising. I never think twice when I decide on a purchase. I’m immediately in anticipatory excitement mode, just waiting for arrival!”

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Posted 5 months ago

“Club London absolutely screws you over with their shipping and return fees. It is $18 to return items from the US. They do not disclose this information on the website. Do not order from here it is not worth it and their customer service is not helpful.”

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Posted 6 months ago

“Shannon assisted me via chat today and was extremely helpful. She made the entire process seamless, easy and gave instructions that were coherent and easy to follow. A fab representative of your customer care team. Thanks Shannon.”

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Posted 7 months ago

“Thank you to Shannon for helping me with other options of outfit that I needed for my baby shower”

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Posted 7 months ago

“I see a lot of reviews are the same as mine. As I was charged to return a dress that was never worn because it was too big. This is ridiculous. I hope women do not buy from this company.”

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Posted 7 months ago

“Never received my order, sent emails to customer service. They sent a link to a disclaimer form that never worked and then emailed me that since I did not fill it out they would not investigate my missing order. DO NOT ORDER FROM HERE!!”

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Posted 8 months ago

“Very disappointed with the return charge Ordering from Canada cost me $49.70 for postage return My fault I did not read the return fees However I have ordered from several clothing companies and have never had to pay shipping”

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Posted 8 months ago

“Beautiful dresses”

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Posted 8 months ago

“The delivery time to the US was horrible. I ordered a dress and gave myself enough time to get it delivered. They mentioned that it will be delivered between 3-6 working days. That's not the processing time for the product to get to your house. It is their processing time to get the product out of their facilities. It took at least 14 working days to get the dress. Do not get fooled. I did not get the dress on time and I did not get to use it where I was supposed to use it. I don't think I will use it anyways. I need a refund. Advise to all give yourself at least one month for delivery.”

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Posted 8 months ago

Club L London is rated 4.0 based on 1,507 reviews