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Club L London Reviews

4.0 Rating 1,542 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,542 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 90%
Customer Service
Communication Channels
Live Chat, Email

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Absolutely horrible customer service. I ordered and paid for 2 dresses, but only 1 was delivered. Instead of taking responsibility or trying to resolve the issue, the company immediately blamed the customer and refused both a refund and replacement. Their excuse was that the package arrived “sealed,” as if packing mistakes never happen. They showed zero accountability, zero empathy, and made no effort to make things right after taking my money. I’m extremely disappointed and would never order from this brand again. Be careful ordering from them because if something goes wrong, don’t expect any help. Avoid buying from them.
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Posted 3 days ago
I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.
Club L London 1 star review on 16th April 2026
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Posted 4 weeks ago
’m disappointed that I’m being charged a return processing fee for an item that did not fit as described. This policy was not clearly communicated at purchase. I would like the full refund reconsidered.
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Posted 4 weeks ago
Absolutely unacceptable, avoid. I received a $200 dress that arrived dirty, visibly worn, and ripped in multiple places. It genuinely looked like a used item that had already been returned and resold. This is not a minor issue, the dress was completely unwearable. I even sent multiple photos clearly showing the condition of the dress, yet the response from customer service was still inadequate. Instead of taking full responsibility, I was offered a small partial refund to “fix” the dress myself, which is completely unreasonable. On top of that, they refused to provide a simple prepaid return label and instead expected me to go out of my way to a drop-off location to return an item that should never have been shipped. I ended up having to use my own time to fix a problem they created. For a brand positioning itself as premium, this level of quality control and customer service is honestly shocking. I will not be ordering again.
Club L London 1 star review on 6th April 2026 Club L London 1 star review on 6th April 2026 Club L London 1 star review on 6th April 2026 Club L London 1 star review on 6th April 2026
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Posted 1 month ago
Erin provided excellent customer service on an issue I was having with a discount code
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Posted 2 months ago
I had a problem with my order, it got lost through delivery but I got in touch and they helped straight away!! I couldn’t be more pleased or grateful for the help I received from Soha!!
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Posted 2 months ago
I love Club London and order regularly from them. Unfortunately, on this occasion a jacket I ordered was faulty. This has never happened before and all previous orders are all of the highest quality. I emailed the customer care email and received a quick response whereby I was asked to provide images of the faulty garment and then given a couple of options. To return and be refunded, or send a replacement jacket or to support carbon foot print offered to keep the jacket with a 15% discount. As I have bought the whole suit I asked for a replacement. Once I emailed proof of postage back to them a replacement was sent via next day delivery. The customer service and communication has been swift without any issues or delays I have now received jacket One happy customer Thanks
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Posted 2 months ago
Excellent customer service! Soha went above and beyond with me 😊 helping me, thank you so much for your great service!
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Posted 2 months ago
My Package got Lost on the way But They helped me very fast, thank You again
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Posted 2 months ago
Soha was so lovely and helpful with all my questions and responded so quickly amazing customer service!!
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Posted 2 months ago
Great service honestly!! very kind and helpful, made me want to always order from club l London!!!!
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Posted 2 months ago
Natalia was very helpful with my query on Instagram. Thank you so much
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Posted 2 months ago
I had an issue with my order and Soha was very helpful and resolved the matter very quickly.
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Posted 2 months ago
Sizing is inconsistent. You will need to size up if you have anything more than an A cup. There are no exchanges so it you needed to size up you are out of luck.
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Posted 2 months ago
For US shoppers, please be aware that express shipping is not 2-3 days but rather 5-7 days. They also will not refund you for delays.
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Posted 3 months ago
I had an issue with a refund. Doris was amazing and sorted it out promptly. The service was excellent.
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Posted 3 months ago
Very helpful with my return! Excellent customer service!
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Posted 3 months ago
Doris was able to quickly address an issue I had with an order. I felt reassured after her prompt response!
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Posted 3 months ago
Thank you to Doris for sorting out my refund. She had it sorted so quickly for me. Much appreciated
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Posted 3 months ago
Doris was able to very quickly process my refund after there were some delays with my return - she was very responsive and very quick turn around time! Great service
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Posted 3 months ago
Club L London is rated 4.0 based on 1,542 reviews