“Absolutely horrible customer service. I ordered and paid for 2 dresses, but only 1 was delivered. Instead of taking responsibility or trying to resolve the issue, the company immediately blamed the customer and refused both a refund and replacement.
Their excuse was that the package arrived “sealed,” as if packing mistakes never happen. They showed zero accountability, zero empathy, and made no effort to make things right after taking my money.
I’m extremely disappointed and would never order from this brand again. Be careful ordering from them because if something goes wrong, don’t expect any help.
Avoid buying from them.”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“’m disappointed that I’m being charged a return processing fee for an item that did not fit as described. This policy was not clearly communicated at purchase. I would like the full refund reconsidered.”
“Absolutely unacceptable, avoid.
I received a $200 dress that arrived dirty, visibly worn, and ripped in multiple places. It genuinely looked like a used item that had already been returned and resold. This is not a minor issue, the dress was completely unwearable.
I even sent multiple photos clearly showing the condition of the dress, yet the response from customer service was still inadequate. Instead of taking full responsibility, I was offered a small partial refund to “fix” the dress myself, which is completely unreasonable.
On top of that, they refused to provide a simple prepaid return label and instead expected me to go out of my way to a drop-off location to return an item that should never have been shipped.
I ended up having to use my own time to fix a problem they created.
For a brand positioning itself as premium, this level of quality control and customer service is honestly shocking.
I will not be ordering again.”
“I had a problem with my order, it got lost through delivery but I got in touch and they helped straight away!! I couldn’t be more pleased or grateful for the help I received from Soha!!”
“I love Club London and order regularly from them. Unfortunately, on this occasion a jacket I ordered was faulty. This has never happened before and all previous orders are all of the highest quality. I emailed the customer care email and received a quick response whereby I was asked to provide images of the faulty garment and then given a couple of options. To return and be refunded, or send a replacement jacket or to support carbon foot print offered to keep the jacket with a 15% discount. As I have bought the whole suit I asked for a replacement. Once I emailed proof of postage back to them a replacement was sent via next day delivery.
The customer service and communication has been swift without any issues or delays
I have now received jacket
One happy customer
Thanks”
“Sizing is inconsistent. You will need to size up if you have anything more than an A cup. There are no exchanges so it you needed to size up you are out of luck.”
