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Club L London Reviews

4.0 Rating 1,486 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,486 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
Club L London 5 star review on 30th March 2024
Samantha Skinner
Club L London 5 star review on 30th March 2024
Samantha Skinner
227
Anonymous
Anonymous  // 01/01/2019
$18 processing fee for returns is absurd! order elsewhere.
Helpful Report
Posted 3 days ago
Great customer service from Chloe! The Black Friday discount code had bugged at checkout and Chloe provided me with the 20% refund, quickly and efficiently and was really polite. I would definitely shop with again!
Helpful Report
Posted 2 weeks ago
I had forgotten to use my discount code, so contacted customer service to see if this could be added. Amy dealt with my issue straight away, refunded me the difference, followed this up with me. Amazing customer service, thank you Amy x
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Posted 2 weeks ago
Thanks to Amy for her valuable help !! I now hope to receive my refund !!
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Posted 2 weeks ago
Amy from customer service was excellent in solving my issue. very quick and efficient. Thanks so much
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Posted 2 weeks ago
Chloe helped me via email with a return request. Her wonderful kindness and extremely quick reply enabled me to resolve my issue within minutes, I’ve never had an email exchange with a company go quickly and helpfully as this before. Chloe has ensured that I continue to shop with club London in the future with her wonderful customer service.
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Posted 2 weeks ago
Chloe was brilliant at helping me find the perfect birthday dress x
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Posted 2 weeks ago
Customer service is exceptional, super fast, kind, and easy to communicate with. Chloe specifically was super polite and willing to help answer all my questions about an order I made :)
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Posted 2 weeks ago
super quick, helpful service from Chloe
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Posted 2 weeks ago
Had a faulty order and bless the customer service agent who helped me her name was Chloe and she answered all my questions and resolved my issue quickly xx
Helpful Report
Posted 2 weeks ago
I ordered two dresses recently for my Christmas work party. Both dresses arrived promptly and were stunning - just not right for the event! I originally decided to keep one of them, but quickly realised that I should have returned it alongside the other dress. I reached out to the customer services team via Instagram and spoke with a lady called Chloe who was so helpful and sorted my return out straight away. It was really refreshing to receive such lovely service when usually brands are unfortunately often uninterested and unhelpful. Thank you so much Chloe - you’ve actually made my day!
Helpful Report
Posted 2 weeks ago
Chloe was amazing! She helped me promptly and efficiently. I am so happy with this service. I wish the sizing would expand, though
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Posted 2 weeks ago
Wore the green velvet Alyssa dress for my baby shower- great quality & fit. Missed the returns period on the rest of my parcel due to being in hospital- spoke with the company via Facebook messenger, very fast replies & helpful, Chloe very kindly extended the returns period which was an amazing help. Thank you so much
Helpful Report
Posted 2 weeks ago
Complaint handled by Amy in customer service. Brilliantly handled and efficient!
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Posted 2 weeks ago
Customer service was amazing, thank you so much to Amy for your help❤️
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Posted 2 weeks ago
Very satisfied with the response
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Posted 2 weeks ago
I HAVE NOT RECIEVED MY ORDER OR ANY CONFIRAMTION OF DELIVERY. THE CHAT ASSISTANT JUST STATES IT CANNOT HELP ME SO I AM STUCK PAYING OUT ALMOST £400 FOR NOTHING AT THE MOMENT.
Helpful Report
Posted 2 weeks ago
Chloe was brilliant.Very disappointed with the return payment. 9.50 is unbelievable. Unfortunately I won't be ordering again Thank you Breeda OHora
Helpful Report
Posted 2 weeks ago
Chloe in customer services provided excellent service - thank you!
Helpful Report
Posted 2 weeks ago
I recently had to message the Instagram page as I had permanently deleted my order email and couldn’t create a return without it.Chloe was so helpful and was able to help me recover my order number. So so grateful
Helpful Report
Posted 2 weeks ago
Club L London is rated 4.0 based on 1,486 reviews