Club L London Reviews

Name: Club L London
Rating: 3.96

4.0 Rating 1,538 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,538 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Erin provided excellent customer service on an issue I was having with a discount code”

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Posted 3 days ago

“I had a problem with my order, it got lost through delivery but I got in touch and they helped straight away!! I couldn’t be more pleased or grateful for the help I received from Soha!!”

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Posted 3 days ago

“I love Club London and order regularly from them. Unfortunately, on this occasion a jacket I ordered was faulty. This has never happened before and all previous orders are all of the highest quality. I emailed the customer care email and received a quick response whereby I was asked to provide images of the faulty garment and then given a couple of options. To return and be refunded, or send a replacement jacket or to support carbon foot print offered to keep the jacket with a 15% discount. As I have bought the whole suit I asked for a replacement. Once I emailed proof of postage back to them a replacement was sent via next day delivery. The customer service and communication has been swift without any issues or delays I have now received jacket One happy customer Thanks”

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Posted 3 days ago

“Excellent customer service! Soha went above and beyond with me 😊 helping me, thank you so much for your great service!”

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Posted 4 days ago

“My Package got Lost on the way But They helped me very fast, thank You again”

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Posted 4 days ago

“Soha was so lovely and helpful with all my questions and responded so quickly amazing customer service!!”

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Posted 5 days ago

“Great service honestly!! very kind and helpful, made me want to always order from club l London!!!!”

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Posted 5 days ago

“Natalia was very helpful with my query on Instagram. Thank you so much”

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Posted 1 week ago

“I had an issue with my order and Soha was very helpful and resolved the matter very quickly.”

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Posted 1 week ago

“Sizing is inconsistent. You will need to size up if you have anything more than an A cup. There are no exchanges so it you needed to size up you are out of luck.”

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Posted 3 weeks ago

“For US shoppers, please be aware that express shipping is not 2-3 days but rather 5-7 days. They also will not refund you for delays.”

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Posted 1 month ago

“I had an issue with a refund. Doris was amazing and sorted it out promptly. The service was excellent.”

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Posted 1 month ago

“Very helpful with my return! Excellent customer service!”

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Posted 1 month ago

“Doris was able to quickly address an issue I had with an order. I felt reassured after her prompt response!”

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Posted 1 month ago

“Thank you to Doris for sorting out my refund. She had it sorted so quickly for me. Much appreciated”

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Posted 1 month ago

“Doris was able to very quickly process my refund after there were some delays with my return - she was very responsive and very quick turn around time! Great service”

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Posted 1 month ago

“Professional and quick assistance, really appreciated Doris and her support, she’s a gem bless her 💎”

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Posted 1 month ago

“I’ve been a Club L London customer for several years, which makes this experience especially disappointing. My package was not stolen. It was misdelivered to an incorrect address, and this is clearly shown in the delivery confirmation photos provided directly by the courier Club L London uses. I supplied those images and supporting documentation multiple times. Despite having clear proof that this was a courier delivery error, not theft, customer service repeatedly insisted it was stolen and pushed for a police report. I explicitly stated that I do not consent to a police report being filed on my behalf, as this situation does not warrant one. The evidence already provided confirms the package was delivered to the wrong address. What’s most frustrating is the constant back-and-forth and generic responses that ignored the actual documentation. This wasted both my time and my money. As the customer, this situation was entirely outside of my control, especially when the proof comes from the courier the company chooses to work with. It feels like an attempt to pressure customers into an unnecessary police report rather than addressing the actual issue, likely knowing most people would rather give up than go through that process. That approach is disappointing and unfair, particularly when the facts are already clear. Because this matter was not resolved appropriately, my review reflects both the poor customer service experience and the lack of accountability in handling a straightforward misdelivery.”

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Posted 1 month ago

“Such a bad customer service! They made me pay for customs duty twice (once included in the original price and second when I receive the package from my post office) and they did not take any responsibility for that! Their attitude towards this issue was one of a kind. They have zero respect for their customers. This was definitely my first and last purchase from them.”

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Posted 1 month ago

“I bought a black mini dress and it came really quick and the feel was so nice and it's so comfortable I loved it.”

Club L London 5 star review on 27th December 2025

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Posted 2 months ago

Club L London is rated 4.0 based on 1,538 reviews