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Club L London Reviews

4.0 Rating 1,412 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

4.0

Based on 1,412 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 19th April 2024

Club L London 5 star review on 30th March 2024

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Club L London 5 star review on 30th March 2024

Samantha Skinner

Club L London 5 star review on 24th March 2024

Rebecca English

Club L London 5 star review on 24th March 2024

Rebecca English

Club L London 5 star review on 20th March 2024

Club L London 5 star review on 20th March 2024

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The screenshot below will explain it all. ClubLLondon should be embarrassed. By the way, if you have an issue, don't go through their website for customer service, you'll never hear back. The only respond to Instagram DM's. They've asked my to wait intil my item that's 2+ weeks late arrive to return it for a refund. I don't know if or when it'll arrive”

Club L London 1 star review on 19th April 2024

Posted 4 hours ago

“Dress never came, it's been 9 months! Ridiculous. Company is a scam.”

Posted 2 weeks ago

“Their dresses are super expensive for no reason and quality is cheap. The return policy sucks big time. You can only return 14 days from purchasing date. Club L London needs to change their policy.”

Posted 3 weeks ago

“I order a dress from this site for the first time and must say I am extremely disappointed and dissatisfied with their service!!!! First of all they sent the wrong size dress and I needed the dress for a wedding. Shipping took longer than their expected arrival time, so I waited almost 3 weeks and now I’m out of a dress because they sent the wrong size. The return is sooo complicated and a hassle! They are charging all these fees to return an item which was their error to begin with. Basically they wanted me to pay an extra $45 to send it back when they messed up. This is not acceptable at all. I will never order from this site again!!!! Horrible!”

Posted 3 weeks ago

“Ordered a dress £150 and it came faulty, had to go get it repaired as the day it came was my 30th. When I informed the company they offered me £30 for the repair cost I wouldn’t mind but the dress £150!!! Disgusting shouldn’t have turned up like that.”

Posted 1 month ago

“They were very inconsiderate. They asked me to stop emailing them and never provided a return code for my item. They sent me the wrong size dress for my wedding day. Despite paying for 2-3 business day expedited shipping, it arrived 7 days later. When I explained this, they showed no compassion and actually blamed me for the delay. Their customer service was terrible. I don't recommend Club London. I didn't seek a resolution; instead, I simply asked them not to treat any other customer this way. It was a terrible experience.”

Posted 2 months ago

“Very disappointed with this company and unfortunately won’t use them again in the future. Firstly, their estimated timeframe for delivery was wrong for me and my order arrived past the stated timeframe. Secondly, the entire website is so deceiving. Their URL is “.com.au” so you’d assume they’re based in Australia, not international. To return an item, you’re to pay $35 AUD, like wow. Absolutely disappointing, I was stunned. You’d think returning an item from an Australia URL would NOT be that high, apparently it’s all lies and is shipped from overseas but does NOT state so. Customer service team is quite disappointing to deal with. Can’t wait to get my money back and never shop here again.”

Posted 2 months ago

“Customer service is the worst, I needed help with a return and they responded every other day, dragging out helping me until the return window had passed, and then they just ghosted me. I bought two small maternity dresses for a black tie event I had, VERY CUTE, but I am 20 weeks pregnant and they were huge, would have only fit me if I was full term. Would have LOVED to get my money back.”

Posted 2 months ago

“For some reason my package was returned back to sender due to unknown address. However I tried to resolve the issue with the postal service and was unable to resolve it before it got send back to sender. I reached out to sender and never received a response. I kept checking on the tracking number to see if the package was received from the sender so I could receive a refund for the returned item. However the sender never picked up and now the package is marked as abandoned. It’s a loss for my because I never got the package or refund and no response from sender or solution. I will no longer be doing any purchases them again.”

Posted 3 months ago

“Scammers! DO NOT buy from them! They will not deliver the dress in the correct time and are not helpful at all. Their third party sites do not work with them either! Reported to the buyers bureau! Frauds! PLEASE DO NOT WASTE YOUR TIME”

Posted 3 months ago

“I’ve spent close to $1000 and the order never arrived. They are fraud. Will not work with customers concern if your oder is missing.”

Posted 3 months ago

“Ordered multiple dresses, kept one and sent the rest back. I then received an email to say that one of the dresses I returned didn’t meet their returns policy as there was a ‘mark’on it. I found it very strange when I realised what dress was returned as it was the only dress I never tried on. After looking at the full dress it became apartment that there wasn’t a single mark on the dress and in fact nothing wrong with it. After emailing multiple times and sending multiple pictures of the full dress showing not a mark on it I’ve still been told they can’t do anything about it. Never had a bad experience with this website before but after this I certainly won’t be ordering again, very disappointing as I absolutely loved the dress I kept and have loved previous items before. I would advise anyone else thinking of ordering from this website to think twice, as y returns policy isn’t as described.”

Posted 3 months ago

“Be careful shopping here if you are making a couple of purchases and may need to return. Only recommended if you’re 100% sure on your purchase. I am an avid online shopper and always check out the return policy etc before my first time shop. I didn’t check reviews which was my mistake as you’d expect a company to comply to their own policies. This isn’t the fact with Club L. I bought 2 dresses knowing I would keep my favourite one for an event and return the other. I was shocked when I received an email to say they cannot accept my return as there was 1 hair on the inside of the dress and some ‘dust’. I received the item back and couldn’t see any dust on the dress but did find the 1 single hair, this may have fallen from my head while trying on or maybe came from their ‘inspectors’ head, who knows. I must say I have never had such an experience with any shop before. I receive multiple parcels a week from asos etc and they always adhere to their own return policy and have great customer service so would recommend shopping elsewhere. Personally I wouldn’t shop here again and I will be reporting them to trading standards as there is nothing about ‘hair’ or ‘dust’ in their return policy. Most likely as it does not affect the garment and you could simply shake the item and neither would be there anymore. I read reviews after my experience and do recommend others report to trading standards too so they can take action on this.”

Posted 3 months ago

“I placed an order and had no tracking information .. after chasing this up, I was told two weeks later that they had not sent my order to the warehouse. The customer service was shocking.”

Posted 4 months ago

“Never order here!!!!! I got a dress what was tailored super bad, so I returned it! But I’ve never get a response from customer support, and didn’t get my money back, dress was $220!”

Posted 4 months ago

“Tried to return an item but retur ns portal kept saying "error ". No response from customer service so returned item via tracking service to address under RETURNS on your website. Customer services have NOW responded acknowledging the portal was not working, said it was because my return was out of 14 days, which it wasn't when I first tried to access your portal, and telling me that as u had returned the item "independently" I was not "entitled " to a refund. No offer of credit either. Si you have the goods to sell on again AND my money. This is nothing short of theft”

Posted 4 months ago

“My item was sent to the wrong address. I have sent 6 emails, tried to call, and contacted their live chat multiple times to no avail. I will never order from this company ever again. I would like my money back but at this point I doubt I will receive any help, the item, or my money, and the order was over $100 for one dress. Super bummer.”

Posted 4 months ago

“Stay away! Returned two dresses only refunded for one. Found it really difficult to get in touch with company… eventually chased through email. They told me one dress was covered in dust and were returning to me and would not refund. My daughter tried on both dresses in same dust free room! How do I know this is not a scam and has been dropped on the floor in warehouse? I am NOT happy at all. Terrible customer service. I asked for a manager to telephone me to discuss but have had no correspondence.”

Posted 4 months ago

“Worst company to deal with. They are scam artists. Purchased over $400 worth of clothes…. Items looked cheap and were of poor quality. Returned items right away and it’s been over 2 weeks.. nothing. No response from customer service and then they blocked my email. Now working with my cc company to dispute charges.”

Posted 4 months ago

“BEWARE This company is a scam. I ordered 4 dresses from them and only liked the quality of one so I decided to keep it. It took me literally months to get my refund. They were claiming they didn’t get the items back but the tracking number stated otherwise. The customer service is non existent and on top of that I tried to reach out to them on social media about my refund and guess what?? They blocked me. That’s so low…”

Posted 4 months ago

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Club L London is rated 4.0 based on 1,412 reviews