Club L London Reviews

Name: Club L London
Rating: 3.99

4.0 Rating 1,499 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,499 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 5 star review on 6th January 2025

Anonymous

Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive and bad return policy Disappointing. Very bad quality of dress”

Helpful Report

Posted 1 month ago

“Club London absolutely screws you over with their shipping and return fees. It is $18 to return items from the US. They do not disclose this information on the website. Do not order from here it is not worth it and their customer service is not helpful.”

Helpful Report

Posted 4 months ago

“I see a lot of reviews are the same as mine. As I was charged to return a dress that was never worn because it was too big. This is ridiculous. I hope women do not buy from this company.”

Helpful Report

Posted 5 months ago

“Never received my order, sent emails to customer service. They sent a link to a disclaimer form that never worked and then emailed me that since I did not fill it out they would not investigate my missing order. DO NOT ORDER FROM HERE!!”

Helpful Report

Posted 6 months ago

“Very disappointed with the return charge Ordering from Canada cost me $49.70 for postage return My fault I did not read the return fees However I have ordered from several clothing companies and have never had to pay shipping”

Helpful Report

Posted 6 months ago

“The delivery time to the US was horrible. I ordered a dress and gave myself enough time to get it delivered. They mentioned that it will be delivered between 3-6 working days. That's not the processing time for the product to get to your house. It is their processing time to get the product out of their facilities. It took at least 14 working days to get the dress. Do not get fooled. I did not get the dress on time and I did not get to use it where I was supposed to use it. I don't think I will use it anyways. I need a refund. Advise to all give yourself at least one month for delivery.”

Helpful Report

Posted 6 months ago

“$18 processing fee for returns is absurd! order elsewhere.”

Helpful Report

Posted 7 months ago

“I HAVE NOT RECIEVED MY ORDER OR ANY CONFIRAMTION OF DELIVERY. THE CHAT ASSISTANT JUST STATES IT CANNOT HELP ME SO I AM STUCK PAYING OUT ALMOST £400 FOR NOTHING AT THE MOMENT.”

Helpful Report

Posted 7 months ago

“Cheap quality! Horrible return they took 30 for just returning. They discounted the discount they gave me from the total which is bs!! Never buying from them again!!!”

Helpful Report

Posted 8 months ago

“Do not buy from this company. I bought 6 dresses that were never delivered. I’ve contacted the company via email and I have not received an update. I needed a dress for an event and had to buy a dress from another company. Club L London customer service was horrible. They didn’t address the issue in a timely manner, didn’t provide helpful solutions, and they don’t even have a number to call. I now have to go through my credit card company to dispute the charge.”

Helpful Report

Posted 9 months ago

“I received my order, but it is too small and I needed to exchange it for a larger size. There are also white spots on the dress. I sent an email with attached pictures on the same night that I received the order then I attempted to process a return, but it would cost me $40, even though I only paid $14 for shipping. The same dress I purchased for $165 is now priced at $210 if I want to buy a size bigger. I was extremely disappointed. Not only do I have a dress that is too small despite selecting the correct size according to the provided sizing chart, but if I want to exchange or return it for a larger size, I will have to pay a significantly higher price. This situation is disheartening. their respond to my email was" Unfortunately the exchange rate has increased, which means the item you ordered has also increased in price to reflect this" which part of that respond make sense? Horrible site to shop. DONT SHOP FROM THEM.”

Helpful Report

Posted 9 months ago

“My item arrived late, I paid express shipping (which guaranteed delivery in 2-4 business days). The item did not arrive on time and I was not provided with a refund. Horrible company, would not recommend and I will never purchase from them again based on my bad experience.”

Helpful Report

Posted 9 months ago

“Returns are not free and cost me over $40 to ship back an item I bought for $110. Crazy amount - can’t remember the last time I had to pay for a return let alone it be this much money! I won’t be shopping here again since I can only shop online and I’d be worried I won’t like the product”

Helpful Report

Posted 10 months ago

“Nice looking clothes but the minute you need a refund is when they will get difficult. Had a dress that before even wearing was ruined by being ironed according to instructions and had loose threads. Emailed 4th August to request a refund and asked to return item. Followed up mid August they said wait for 2 weeks after receipt. Didn’t hear anything back. Have emailed again 3rd September. Very disappointed to need to chase this and haven’t had this experience with any other companies. 1 month to get a resolution is madness even with needing to send an item back! Poor quality clothing and even worse customer service. Clear they do not want to provide refunds even when warranted.”

Helpful Report

Posted 10 months ago

“Terrible customer service. Couldn’t cancel and order and they charged me two return fees. Ammara was very rude and unhelpful. Corporate greed at its finest.”

Helpful Report

Posted 11 months ago

“These clothes are extremely cheaply made and misleading, not like the pictures. Tried to make a return and the company wants you to pay $40 upfront before they’ll even process any return!! Absolutely ridiculous.”

Helpful Report

Posted 11 months ago

“I bought 2 outfits , a dress and a jumpsuit . The material was below average , its like I bought from a very cheap place while the prices are not cheap its like i couldve paid 20 aed from shein instead of 300+ aed dress . I could have bought a higher quality dress with the same budget from a trusted place. And returning the item is very costly from Uae to the Uk . I am not sure if the customer service will be able to do anything about that . Send me a refund please”

Helpful Report

Posted 1 year ago

“Problem with return! After requesting return label, which is usually straightforward with other companies ( only takes a few seconds to process) its now 5 days Im still waiting for return label to email back to me!!! And refund policy is two weeks only. Horrible company”

Helpful Report

Posted 1 year ago

“This place is awful! After over 30 days of back and forth to return 1 of 2 dresses that was misshaped and disfigured, they tell me it’s too late. Ha! I was like it’s your fault. They prolonged sending the link to return the dress until it was too late. Now I have to pay someone into alter the dress is I wish to use it! Buyer beware. Returns are not friction-free because they will play games with you!”

Helpful Report

Posted 1 year ago

“Awful company. Awful dresses. Avoid! Dress came all creased in a small shein bag and the dress is nothing like the one on the website and total different colour. Also very cheap material. Awful.”

Helpful Report

Posted 1 year ago

Club L London is rated 4.0 based on 1,499 reviews