Club L London Reviews

Name: Club L London
Rating: 3.96

4.0 Rating 1,517 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,517 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a dress and it does not fit me well at all. I went to the return portal and was informed it was a "final sale," even though nothing on my invoice states this. The dress is still available at full price on their website so this makes no sense. I have sent emails and attempted to resolve this via chat. I finally took photos and sent the to my credit card company. And note: your package arrives with no return address.”

Helpful Report

Posted 1 week ago

“Ordered two dresses from their site; the order was cancelled without any real explanation, and I still got charged twice. Definitely not worth buying from them.”

Helpful Report

Posted 2 weeks ago

“They didn’t unfortunately, Dreadful experience, spent 664 on 4 dresses in mid October but none suited so did the return properly and within time with their company who have emailed confirmation of return on 28 Oct and I still have not got my money back, no phone number, just AI agent who says I am outside return time so now have no dresses and no money, do not use this company, no refund yet and it is 3 December”

Helpful Report

Posted 2 weeks ago

“Returns policy SUCKS. You have to return to a courier not AUS POST and there is only 1 of them in Perth. And they charge you $38 to return something. No way it costs that much to return something by normal post. Won't be buying from here again.”

Helpful Report

Posted 3 weeks ago

“Terrible customer service. They completely disregard you and made my one and only experience with this company awful. They go months of them not responding. My issue was that I ordered a bikini top and bottom and a one piece swim suit. The package came with one the one piece and the bottoms, no top at all in the package nor in any separate package. I see the receipt says all 3 items so they clearly missed the bikini top! When I complained to them, they continuously dismissed me saying its there and it clearly was not! Do they think I would go through this entire hassle and months of emailing to try and scam them of one swim suit top?! Pathetic brand. On top of that, i just wanted to return the pieces and get a refund, well their shipping took longer than the date estimated and so when the item arrived and they weren't responding to me, they forced me to miss the 14 day return policy on a $250 order!! The two items that were delivered don't fit anyways. So eventually they ghosted my continuous cry for help on my order and Im here completely scammed!”

Helpful Report

Posted 1 month ago

“Loved the dress online. However when I received the order, the material looked cheap( for that amount of money) I was expecting a better quality material, the fitting was off. 2nd there isn't a customer service live agent to speak to regarding the issue. Then a fee is charge to the customer for returning the merchandise for not fitting and not being satisfied. I wish that I was aware before wasting my time. I would give them a NO star, however that option is not available. I wouldn't recommend this company at all.”

Helpful Report

Posted 2 months ago

“I placed my order on Saturday and paid extra for express delivery (1–3 business days). It’s now Wednesday, and my dress still hasn’t even been shipped even though I need it by tomorrow. They completely waste your time and don’t keep their express delivery promises. I basically ordered this dress for nothing since it won’t even arrive on time. Never again!”

Helpful Report

Posted 2 months ago

“I ordered a dress almost a month ago and it still hasn’t been shipped out.. There’s no customer service number so I’ve emailed multiple times and always get some lame excuse. They created a fake tracking number with FedEx and said my dress would be here in two days. Now, they are saying the dress is lost in transit. No, FedEx never received the dress from the company! I’ve requested that someone gives me a call and no one does. I will never order from this company again. I feel like I’ve been scammed.”

Helpful Report

Posted 2 months ago

“I had one of the worst customer experiences with Club L London. I placed an order (£190.50, Order No. UK2676245) and provided the correct billing and delivery details. The payment and billing postcode were correct, the first line of the delivery address was correct, yet the company’s system generated a delivery label with the wrong postcode. The parcel was then marked as “delivered” to a non-existent address. The Post Office confirmed to me that delivery could not have taken place with the incorrect postcode, and that only the sender (Club L London) has the authority to investigate. Despite this, the company refused to help. Instead, they issued a “final response” denying all responsibility and left me without my goods or a refund. This behaviour is unacceptable for a UK trading company. Under UK consumer law, the retailer remains responsible until the goods are physically received by the customer — yet Club L London refused to comply. I am now pursuing a chargeback with my bank and have reported them to Trading Standards. I strongly advise potential customers to think twice before ordering, as their customer service is dismissive, unhelpful, and shows no respect for consumer rights.”

Helpful Report

Posted 3 months ago

“I am going through a terrible experience with this company. I am also unclear whether the email responses are AI generated or not. I ordered a dress for AUD 411 on the 31st of August. Before I could complete my order, the money was deducted from my account and next minute, I received an email, confirming the order, wrong address in Sydney with my accurate billing address. This mistake was immediately notified to Club L via email and I asked them to change the shipping address to my home address, which is the billing address. There was no response to this. I then receive another email, confirming the order has been posted to the Sydney address. I have been trying now for 3 days to get this order sent to my address. There is no success. There were so many emails sent to me by the Customer Service, apologising and saying they can't do anything about the shipment. I have bought clothes from them in the past, therefore, they can see my past billing and shipping address. I am so frustrated with the negative attitude and unhelpful responses Club L customer care has sent me. It makes me think that these are autogenerated emails with no human touch. I seriously request the CEO or director of the company to look into these matters. Surely, there is a way of rectifying a shipping address?????? DPD ( a lovely lady who answered the phone), agreed to send it back to the sender if they were instructed to do so. I will be grateful if the Management Team can look into this and give me a solution, either send it to my address or give me a refund. I am even happy to pay for shipping charges again, which is better than losing 411 dollars.”

Helpful Report

Posted 3 months ago

“I had a terrible experience with Club L. My order never arrived, and despite following their instructions and waiting the 3 days they asked, I still have not received my dress. I’ve been trying to reach out to customer service multiple times, but no one has responded to me. This was a very important order, and I am extremely disappointed. Their lack of communication and poor service has been frustrating, and I do not recommend shopping here. Still seeing if someone will response.”

Helpful Report

Posted 3 months ago

“The worst service i have ever experienced I made an order the money has come out of my account and i got no order number confirmation to say ive purchases I keep sending emails no one replies I have been ignored The dress i purchased is for a special occasion and now im confused i dont know what to do”

Helpful Report

Posted 3 months ago

“Attempted x5 times to contact and only able to speak with AI assistant Alice, who stated my query would be sent to an assistant who could assist and respond within 24 hrs- still no contact. my ordered items have been paid for and not yet received (2-4 day delivery paid for and now on day 6) the items are needed by tomorrow otherwise no requirement for the items... also the order number is identified as the tracking number yet its not a tracking number . therefore unable to see where the order is at.....”

Helpful Report

Posted 4 months ago

“I have been trying to get in contact with Club L London and speak to a representative. Each time I send another email, I am referred to an AI assistant, Alice. I need an actual human to answer my question, because while I was trying on one of the dresses I purchased, the tag that says 'If you remove me, I'm yours forever' came off. However, there is still the circular tag and plastic attached, so it's clear that I didn't intend to actually take this off. I want to know if I will be reimbursed for this return, as I don't like the dress. No one has responded to my 3+ inquiries and the clock is ticking for the return window. I have a feeling no one will respond until that 14 day return window is up and then I won't be able to return it.”

Helpful Report

Posted 4 months ago

“Got a dress, was not like the picture it was very see through so i returned it and they told me they would refund me half and the rest after they receive the dress which they have not done. I tried to speak to an agent to get my refund i was promised and they told me that the shipping and return fee is not refundable when they clearly said i would be refunded the rest of my money once they receive it.”

Helpful Report

Posted 5 months ago

“Very expensive and bad return policy Disappointing. Very bad quality of dress”

Helpful Report

Posted 7 months ago

“Club London absolutely screws you over with their shipping and return fees. It is $18 to return items from the US. They do not disclose this information on the website. Do not order from here it is not worth it and their customer service is not helpful.”

Helpful Report

Posted 9 months ago

“I see a lot of reviews are the same as mine. As I was charged to return a dress that was never worn because it was too big. This is ridiculous. I hope women do not buy from this company.”

Helpful Report

Posted 10 months ago

“Never received my order, sent emails to customer service. They sent a link to a disclaimer form that never worked and then emailed me that since I did not fill it out they would not investigate my missing order. DO NOT ORDER FROM HERE!!”

Helpful Report

Posted 11 months ago

“Very disappointed with the return charge Ordering from Canada cost me $49.70 for postage return My fault I did not read the return fees However I have ordered from several clothing companies and have never had to pay shipping”

Helpful Report

Posted 11 months ago

Club L London is rated 4.0 based on 1,517 reviews