Club L London Reviews

Name: Club L London
Rating: 3.96

4.0 Rating 1,517 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,517 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE of not getting your refund back. I've been waiting for a month to get my refund back and all i get is the run around from Club L London reps. The manager doesn't even want to talk to you and help you resolve the problem. Its Beyond ridiculous and i had to reach out to my credit card provider to file a dispute claim. IT's been an awful headache and i don't wish this on anyone. Save yourself the drama and DO NOT ORDER FROM THEM!”

Helpful Report

Posted 2 years ago

“I pay for next day delivery yearly but twice out of three deliveries Haven’t come for 2/5 days takes ages for refunds and nobody to contact”

Helpful Report

Posted 2 years ago

“This is one of my first negative reviews I’ve ever written (as a 28-year-old) but I’m hoping to save someone else the pain. Especially all the gals from Aus and NZ. I ordered a blazer dress. I paid $30 shipping to Australia. The dress arrived and was actually a top. I work in business so I would’ve kept it for work but I was so disappointed as it felt and looked incredibly cheap. The metal hooks (buttons) down the front weren’t stitched on properly and were falling off. For a blazer priced at $170 I do feel there should be a certain standard adhered to. Their online chat person was really unhelpful. I ended up having to pay another $30 to return the dress. So $60 total in shipping fees for an overpriced low quality piece of clothing is absolutely ridiculous. Instead of the company reaching out about a refund I then had to follow up with them, this was after over a month of no communication. Still waiting for my refund as we speak. I will never purchase anything from here again and I would not recommend it to anyone. If you’re from Australia and NZ I would avoid purely based just on the shipping costs, the risk of needing to return and the poor customer service. It’s not worth it.”

Helpful Report

Posted 2 years ago

“I was very dissatisfied with my order and my customer service experience. The hassle is not worth the price point nor the quality of the clothing. I would not recommend them to anyone.”

Helpful Report

Posted 2 years ago

“Terrible quality products and customer service. Dress purchased for a wedding at the last moment. Upon arrival the dress was ripped. I photographed the dress and managed to secure the tear with a safety pin and change in hair style. For £120 I felt it was a poor quality product and sent this back. I later received an email stating ‘ Hi’ no acknowledgment of my name and of a very accusatory tone refusing to provide a refund. Avoid if possible. Even if you’re desperate like I was.”

Club L London 1 star review on 13th September 2023

Helpful Report

Posted 2 years ago

“I have bought two dresses from here in the past, both have only been worn once. One to a wedding And one to a christening. On Both dresses the material has wrecked, become loose and out of shape. Club l londom refuse to give a refund , discount , repair or replace I think this is very unfair as the prices of the dress is very expensive and should definitely be better quality”

Helpful Report

Posted 2 years ago

“Horrible Company and terrible customer service. I purchase a $160 dress for my daughter’s wedding in June & had to pay for shipping. Dress was poorly made and did not fit. Had to pay to return it through their portal & take to USPS who gave me a tracking #. It was returned 2 days after I received it. I Tracked the merchandise and it was picked up by their shipping agent. I have not received email confirmation from Club London that they received my return or a refund and it has been 8 weeks. I have emailed them countless times to no avail. I am now involving my credit card company to contest the charges. Fair warning, DO NOT BUY FROM CLUB LONDON!!! They will rip you off!!”

Helpful Report

Posted 2 years ago

“Ordered a blazer but in different colours. The cream one I wore out to an event and it was absolutely fine, perfect, loved it. But then when I came to wear the black one, although it was months after I purchased it, I came to realise that the item was defective and made incorrectly. The hooks used on the black one are noticeably smaller, thinner and shorter meaning that when I put it on, it would pop open and my boobs and nipples would be fully out on display. I sent clear photos of both blazers where you can clearly see the size difference of the hooks, regardless of when I purchased it, it shouldn't matter, I paid £75 for an item that was unwearable from the beginning. Club L are refusing to give me a full refund, which is just disgusting and awful customer service.. I have spent ££££s with them but they wont be getting my money anymore.”

Helpful Report

Posted 2 years ago

“I was sent a dress with STAINS!! Tried to contact customer service for a refund but only receive AUTOMATED messages and there is NO PHONE number to call. This is very frustrating after spending hundreds. I will NEVER use this company again.”

Helpful Report

Posted 2 years ago

“AVOID! Customer service awful, there was a zero star option I would choose it.”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY!!! DO NOT BUY FROM THIS COMPANY!!!! they will scam you for your money completely!! God for bid you ever need to return an item. They will receive a return, spray perfume on it, put make up on and take photos of it edit that and then send it back to you saying that you dirtied the dress, it smells and they can't process it. The customer service is horrific. I know that sometimes you see reviews like this and think you've just had a bad experience and you're not happy about it, hence why you're writing a review, but I can only hope you take this seriously. This company is horrific please please do not buy from them at all. I think the worst part about it is being accused of dirtying something it's one way to completely crush. Someone self-esteem makes you feel horrible embarrassed, and the fact that it's not your fault is even worse. There's no appeal process.”

Helpful Report

Posted 2 years ago

“Do not use this company I kept 1 dress and returned the dresses that I did not want to keep. I have not be given a refund for half of the returned dresees even though they were all returned in the same package. The return was made a month ago and I am still waiting for hundreds of pounds in refund - had to call my credit card company to step in and help. There is no telephone number to call if you have any issues and the response time from emails is 5 or more days - I sent an email nearly 2 weeks ago asking for an update and I still have not recieved an answer. My credit card company protection was my last resort. I will never use this company again.”

Helpful Report

Posted 2 years ago

“Paid for next day delivery, two weeks later still no sign. Constant back and forth to get answers. Told I now have to wait 30 days for an investigation so no dress, and no money back! Event will have been and gone by then so at this point I’d just like my money back. Lots of similar stories out there about this place - I would avoid.”

Helpful Report

Posted 2 years ago

“If I could give a 0 stars I would! Scammers! Stay away! I bought 5 dresses- got delivered 2! Nobody knows what happened to other 3! Returned 2 back- they are claiming that only 1 has been received back! Disgusting! Never again! Customer service is not existing!”

Helpful Report

Posted 2 years ago

“Worst custamer service ever! poor quality dress and wrong color. they don't answer emails and write automated messages on Instagram”

Helpful Report

Posted 2 years ago

“Unfortunate Shopping Experience, Strongly Discouraged I am penning this review with regret and disappointment, stemming from an unfortunate online shopping experience with this company. It's only fair that potential customers are made aware of the issues I've faced so they can make informed decisions. Upon receiving my order, I was shocked to find the outfit in an unacceptable state, covered in dirt and stained. I believe when we make online purchases, we place our trust in the company to deliver clean and quality items, especially given the price we pay. In this case, my trust was unfortunately misplaced. To add insult to injury, the company, instead of apologizing and rectifying the situation promptly, pinned the blame on me, which I found quite distressing. They insisted that I return the item at my expense, asking for an additional fee for the return shipment. Despite being the party wronged, I complied in hopes of receiving a full refund. Regrettably, after shipping the item back and bearing additional costs, I am still awaiting my refund. The company's unresponsiveness and lack of professionalism throughout this situation have been disconcerting, to say the least. All in all, my experience with this company has been nothing short of disappointing. I strongly advise against wasting your time, energy, and hard-earned money with this business. I believe we as customers deserve better service, quality, and respect. I wish I had never placed an order with them, and I won't be making the same mistake again. Let my experience be a warning for those considering purchasing from this company. Do your research, and think twice before investing your money here.”

Helpful Report

Posted 2 years ago

“This company only cares about one thing, and it’s your money. Such a horrible experience with Club London! Their customer service sucks and they have no telephone number? They charge you so much for shipping and returning items, it makes no sense. I ordered a dress for my Baby Shower and it took over a month to get it! When I had contacted Club London about this issue, they literally did not care to do anything at all about this situation. Plus, I paid an additional $16 for “express shipping”. I will NEVER be ordering from Club L again and I will also tell all my family/friends not to either.”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM HERE. They lie and accuse you of sending something back soiled and then send you photos of a completely different dress. HORRIBLE HORRIBLE HORRIBLE COMPANY”

Helpful Report

Posted 2 years ago

“I have returned a dress to Club London who fraduatley said it was damaged, their customer service is shocking and I have not heard from them in weeks. They have refused a refund and still have the dress I have returned - ABSOULUTE SCAM DO NOT ORDER”

Helpful Report

Posted 2 years ago

“I wish I could give this company 0 stars. I ordered a black maxi maternity dress for my father in laws party, the dress was lovely but just simply too tight around the tummy area. I returned the dress within a few days to be contacted by the company and told I was not getting a refund as the tag was removed, it was in a worn condition and has a strong smell of perfume. None of these true, they then backtracked 3 times on email saying i wasn’t getting the refund simply because it smelled of perfume. Again I could have been wearing perfume when I tried this dress on but certainly would not have had a strong smell of perfume and I explained that. I have just received an email to say a manager has looked into it and now not only does it smell of perfume it is also in a worn condition funnily enough no mention of tag being removed. I even asked them to double check they had the correct customer as I am baffled at their claims. I literally tried the dress on for 5 minutes. It’s not even about losing money which obviously isn’t great especially for a new mum it’s the principle that I did not wear the dress and they are refusing a refund and asking me to pay more to get the dress back. Looking back at other customers comments seems I am not the only one this has happened to recently. Total scam of a company and will never use again!”

Helpful Report

Posted 2 years ago

Club L London is rated 4.0 based on 1,517 reviews