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Club L London Reviews

4.0 Rating 1,528 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,528 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
I had an issue with a refund. Doris was amazing and sorted it out promptly. The service was excellent.
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Posted 5 days ago
Very helpful with my return! Excellent customer service!
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Posted 6 days ago
Doris was able to quickly address an issue I had with an order. I felt reassured after her prompt response!
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Posted 6 days ago
Thank you to Doris for sorting out my refund. She had it sorted so quickly for me. Much appreciated
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Posted 1 week ago
Doris was able to very quickly process my refund after there were some delays with my return - she was very responsive and very quick turn around time! Great service
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Posted 1 week ago
Professional and quick assistance, really appreciated Doris and her support, she’s a gem bless her 💎
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Posted 1 week ago
I bought a black mini dress and it came really quick and the feel was so nice and it's so comfortable I loved it.
Club L London 5 star review on 27th December 2025
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Posted 1 month ago
Bianca was so helpful! My shipping label didn’t populate and it made my returns past the window. She worked through problems with the return portal to be sure I was able to send dresses back! So appreciative of her help!
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Posted 5 months ago
I received a faulty item and they were very quick to help and refund me, Bianca from customer service was great
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Posted 5 months ago
Love, love, LOVE this merchant. I have purchased several items and they fit beautifully and are exactly as represented in their advertising. I never think twice when I decide on a purchase. I’m immediately in anticipatory excitement mode, just waiting for arrival!
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Posted 10 months ago
Shannon assisted me via chat today and was extremely helpful. She made the entire process seamless, easy and gave instructions that were coherent and easy to follow. A fab representative of your customer care team. Thanks Shannon.
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Posted 11 months ago
Thank you to Shannon for helping me with other options of outfit that I needed for my baby shower
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Posted 11 months ago
Beautiful dresses
Club L London 5 star review on 6th January 2025 Club L London 5 star review on 6th January 2025
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Posted 1 year ago
Great customer service from Chloe! The Black Friday discount code had bugged at checkout and Chloe provided me with the 20% refund, quickly and efficiently and was really polite. I would definitely shop with again!
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Posted 1 year ago
I had forgotten to use my discount code, so contacted customer service to see if this could be added. Amy dealt with my issue straight away, refunded me the difference, followed this up with me. Amazing customer service, thank you Amy x
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Posted 1 year ago
Thanks to Amy for her valuable help !! I now hope to receive my refund !!
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Posted 1 year ago
Amy from customer service was excellent in solving my issue. very quick and efficient. Thanks so much
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Posted 1 year ago
Chloe helped me via email with a return request. Her wonderful kindness and extremely quick reply enabled me to resolve my issue within minutes, I’ve never had an email exchange with a company go quickly and helpfully as this before. Chloe has ensured that I continue to shop with club London in the future with her wonderful customer service.
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Posted 1 year ago
Chloe was brilliant at helping me find the perfect birthday dress x
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Posted 1 year ago
Customer service is exceptional, super fast, kind, and easy to communicate with. Chloe specifically was super polite and willing to help answer all my questions about an order I made :)
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Posted 1 year ago
Club L London is rated 4.0 based on 1,528 reviews