“I had a problem with my order, it got lost through delivery but I got in touch and they helped straight away!! I couldn’t be more pleased or grateful for the help I received from Soha!!”
“I love Club London and order regularly from them. Unfortunately, on this occasion a jacket I ordered was faulty. This has never happened before and all previous orders are all of the highest quality. I emailed the customer care email and received a quick response whereby I was asked to provide images of the faulty garment and then given a couple of options. To return and be refunded, or send a replacement jacket or to support carbon foot print offered to keep the jacket with a 15% discount. As I have bought the whole suit I asked for a replacement. Once I emailed proof of postage back to them a replacement was sent via next day delivery.
The customer service and communication has been swift without any issues or delays
I have now received jacket
One happy customer
Thanks”
“Doris was able to very quickly process my refund after there were some delays with my return - she was very responsive and very quick turn around time! Great service”
“Bianca was so helpful! My shipping label didn’t populate and it made my returns past the window. She worked through problems with the return portal to be sure I was able to send dresses back! So appreciative of her help!”
“Love, love, LOVE this merchant. I have purchased several items and they fit beautifully and are exactly as represented in their advertising. I never think twice when I decide on a purchase. I’m immediately in anticipatory excitement mode, just waiting for arrival!”
“Shannon assisted me via chat today and was extremely helpful. She made the entire process seamless, easy and gave instructions that were coherent and easy to follow. A fab representative of your customer care team. Thanks Shannon.”
