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Club L London Reviews

4.0 Rating 1,542 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,542 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 90%
Customer Service
Communication Channels
Live Chat, Email

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Erin provided excellent customer service on an issue I was having with a discount code
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Posted 2 months ago
I had a problem with my order, it got lost through delivery but I got in touch and they helped straight away!! I couldn’t be more pleased or grateful for the help I received from Soha!!
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Posted 2 months ago
I love Club London and order regularly from them. Unfortunately, on this occasion a jacket I ordered was faulty. This has never happened before and all previous orders are all of the highest quality. I emailed the customer care email and received a quick response whereby I was asked to provide images of the faulty garment and then given a couple of options. To return and be refunded, or send a replacement jacket or to support carbon foot print offered to keep the jacket with a 15% discount. As I have bought the whole suit I asked for a replacement. Once I emailed proof of postage back to them a replacement was sent via next day delivery. The customer service and communication has been swift without any issues or delays I have now received jacket One happy customer Thanks
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Posted 2 months ago
Excellent customer service! Soha went above and beyond with me 😊 helping me, thank you so much for your great service!
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Posted 2 months ago
My Package got Lost on the way But They helped me very fast, thank You again
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Posted 2 months ago
Soha was so lovely and helpful with all my questions and responded so quickly amazing customer service!!
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Posted 2 months ago
Great service honestly!! very kind and helpful, made me want to always order from club l London!!!!
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Posted 2 months ago
Natalia was very helpful with my query on Instagram. Thank you so much
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Posted 2 months ago
I had an issue with a refund. Doris was amazing and sorted it out promptly. The service was excellent.
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Posted 3 months ago
Very helpful with my return! Excellent customer service!
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Posted 3 months ago
Doris was able to quickly address an issue I had with an order. I felt reassured after her prompt response!
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Posted 3 months ago
Thank you to Doris for sorting out my refund. She had it sorted so quickly for me. Much appreciated
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Posted 3 months ago
Doris was able to very quickly process my refund after there were some delays with my return - she was very responsive and very quick turn around time! Great service
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Posted 3 months ago
Professional and quick assistance, really appreciated Doris and her support, she’s a gem bless her 💎
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Posted 3 months ago
I bought a black mini dress and it came really quick and the feel was so nice and it's so comfortable I loved it.
Club L London 5 star review on 27th December 2025
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Posted 4 months ago
Bianca was so helpful! My shipping label didn’t populate and it made my returns past the window. She worked through problems with the return portal to be sure I was able to send dresses back! So appreciative of her help!
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Posted 8 months ago
I received a faulty item and they were very quick to help and refund me, Bianca from customer service was great
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Posted 9 months ago
Love, love, LOVE this merchant. I have purchased several items and they fit beautifully and are exactly as represented in their advertising. I never think twice when I decide on a purchase. I’m immediately in anticipatory excitement mode, just waiting for arrival!
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Posted 1 year ago
Shannon assisted me via chat today and was extremely helpful. She made the entire process seamless, easy and gave instructions that were coherent and easy to follow. A fab representative of your customer care team. Thanks Shannon.
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Posted 1 year ago
Thank you to Shannon for helping me with other options of outfit that I needed for my baby shower
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Posted 1 year ago
Club L London is rated 4.0 based on 1,542 reviews