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Club L London Reviews

4.0 Rating 1,538 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,538 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Erin provided excellent customer service on an issue I was having with a discount code
Helpful Report
Posted 2 weeks ago
I had a problem with my order, it got lost through delivery but I got in touch and they helped straight away!! I couldn’t be more pleased or grateful for the help I received from Soha!!
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Posted 3 weeks ago
I love Club London and order regularly from them. Unfortunately, on this occasion a jacket I ordered was faulty. This has never happened before and all previous orders are all of the highest quality. I emailed the customer care email and received a quick response whereby I was asked to provide images of the faulty garment and then given a couple of options. To return and be refunded, or send a replacement jacket or to support carbon foot print offered to keep the jacket with a 15% discount. As I have bought the whole suit I asked for a replacement. Once I emailed proof of postage back to them a replacement was sent via next day delivery. The customer service and communication has been swift without any issues or delays I have now received jacket One happy customer Thanks
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Posted 3 weeks ago
Excellent customer service! Soha went above and beyond with me 😊 helping me, thank you so much for your great service!
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Posted 3 weeks ago
My Package got Lost on the way But They helped me very fast, thank You again
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Posted 3 weeks ago
Soha was so lovely and helpful with all my questions and responded so quickly amazing customer service!!
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Posted 3 weeks ago
Great service honestly!! very kind and helpful, made me want to always order from club l London!!!!
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Posted 3 weeks ago
Natalia was very helpful with my query on Instagram. Thank you so much
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Posted 4 weeks ago
I had an issue with a refund. Doris was amazing and sorted it out promptly. The service was excellent.
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Posted 1 month ago
Very helpful with my return! Excellent customer service!
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Posted 2 months ago
Doris was able to quickly address an issue I had with an order. I felt reassured after her prompt response!
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Posted 2 months ago
Thank you to Doris for sorting out my refund. She had it sorted so quickly for me. Much appreciated
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Posted 2 months ago
Doris was able to very quickly process my refund after there were some delays with my return - she was very responsive and very quick turn around time! Great service
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Posted 2 months ago
Professional and quick assistance, really appreciated Doris and her support, she’s a gem bless her 💎
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Posted 2 months ago
I bought a black mini dress and it came really quick and the feel was so nice and it's so comfortable I loved it.
Club L London 5 star review on 27th December 2025
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Posted 3 months ago
Bianca was so helpful! My shipping label didn’t populate and it made my returns past the window. She worked through problems with the return portal to be sure I was able to send dresses back! So appreciative of her help!
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Posted 7 months ago
I received a faulty item and they were very quick to help and refund me, Bianca from customer service was great
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Posted 7 months ago
Love, love, LOVE this merchant. I have purchased several items and they fit beautifully and are exactly as represented in their advertising. I never think twice when I decide on a purchase. I’m immediately in anticipatory excitement mode, just waiting for arrival!
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Posted 11 months ago
Shannon assisted me via chat today and was extremely helpful. She made the entire process seamless, easy and gave instructions that were coherent and easy to follow. A fab representative of your customer care team. Thanks Shannon.
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Posted 1 year ago
Thank you to Shannon for helping me with other options of outfit that I needed for my baby shower
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Posted 1 year ago
Club L London is rated 4.0 based on 1,538 reviews