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Club L London Reviews

4.0 Rating 1,498 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,498 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Super customer service from Julie today. Very understanding of my issue with asking for a return extension. Thank you for your help. I highly recommend Club L to anyone
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Posted 5 months ago
Very good customer service
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Posted 5 months ago
Julie from customer service is really helpful and understanding.
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Posted 5 months ago
Shannon was very helpful dealing with a query and even offered a discount for the inconvenience of an order not being processed so I could reorder at a lower cost. Appreciate the customer service, I look forward to receiving my items
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Posted 5 months ago
Julie was super helpful in dealing with my query and made the experience super easy.
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Posted 5 months ago
Shannon was very helpful
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Posted 5 months ago
Shannon is very helpful with prompt response.
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Posted 5 months ago
I had an enquiry about a returns and Rachel was so helpful and attentive, super service
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Posted 5 months ago
Karolina was amazing! Helped with my query so quick, thanks! x
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Posted 5 months ago
Karolina was so quick to handle my questions about an order and she was also very kind. I felt at ease and no frustration.
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Posted 5 months ago
Rachel was super helpful with my case! Kind and quick!
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Posted 5 months ago
Julie was brilliant on web chat! My order hasn’t arrived due to Royal Mail issues and she was so helpful! Thank you Julie! Lois
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Posted 5 months ago
I had an issue with setting up my premium delivery and had to pay for full delivery on my order but Julie was every so helpful and solved this the following day and refunded me my delivery fee, also explaining what happened. Great company
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Posted 5 months ago
My return had not been processed in the allocated time mentioned on their website and I had email previously. Shannon assisted me and ensured I got my correct refund swiftly.
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Posted 5 months ago
I had received parcels for an event I was due to go to however in the intervening period my husband required to go for urgent spinal surgery in a hospital 3 hours away. I had been travelling back and forth and had not even had a moment to look at any deliveries which arrived and when I did so today I was notified i could not return the items as it was past the 14 day notice. I contacted Customer Services and explained my position to request consideration be given to the return period on this one occasion. Julie, who assisted me, was very professional, polite and understanding. She was able to help me process my return and even waived the return fee as a gesture of goodwill. Will definitely use Club L London again and would like to thank Julie for helping me with this matter.
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Posted 5 months ago
The customer services were amazing, and helped me. The products were amazing value for money.
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Posted 5 months ago
Recently I ordered dress size 10, I found out it was a big one for me , I re-ordered size 8, it came in couple days and I got my refund very fast. I saw bad comments and decided to leave my . Coz I had a good experience, and very good quality of the dress . I bought Pixi Mustard Floral print.
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Posted 5 months ago
Absolutely beautiful dresses fit perfect , hide a multiple of sins . Material is great quality. As an older lady I can find designs on here that fit and suit me perfectly, making me feel glamorous and elegant . Great delivery and I have returned one item, that was refunded without question .
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Posted 7 months ago
Abbi from the customer service team was great. Fast and quick customer service and stunning dresses.
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Posted 11 months ago
SUPER fast delivery Excllent quality and beautiful fit Will definitely buy again !
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Posted 11 months ago
Club L London is rated 4.0 based on 1,498 reviews