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Club L London Reviews

4.0 Rating 1,528 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,528 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Julie was brilliant on web chat! My order hasn’t arrived due to Royal Mail issues and she was so helpful! Thank you Julie! Lois
Helpful Report
Posted 1 year ago
I had an issue with setting up my premium delivery and had to pay for full delivery on my order but Julie was every so helpful and solved this the following day and refunded me my delivery fee, also explaining what happened. Great company
Helpful Report
Posted 1 year ago
My return had not been processed in the allocated time mentioned on their website and I had email previously. Shannon assisted me and ensured I got my correct refund swiftly.
Helpful Report
Posted 1 year ago
I had received parcels for an event I was due to go to however in the intervening period my husband required to go for urgent spinal surgery in a hospital 3 hours away. I had been travelling back and forth and had not even had a moment to look at any deliveries which arrived and when I did so today I was notified i could not return the items as it was past the 14 day notice. I contacted Customer Services and explained my position to request consideration be given to the return period on this one occasion. Julie, who assisted me, was very professional, polite and understanding. She was able to help me process my return and even waived the return fee as a gesture of goodwill. Will definitely use Club L London again and would like to thank Julie for helping me with this matter.
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Posted 1 year ago
The customer services were amazing, and helped me. The products were amazing value for money.
Helpful Report
Posted 1 year ago
Recently I ordered dress size 10, I found out it was a big one for me , I re-ordered size 8, it came in couple days and I got my refund very fast. I saw bad comments and decided to leave my . Coz I had a good experience, and very good quality of the dress . I bought Pixi Mustard Floral print.
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Posted 1 year ago
Absolutely beautiful dresses fit perfect , hide a multiple of sins . Material is great quality. As an older lady I can find designs on here that fit and suit me perfectly, making me feel glamorous and elegant . Great delivery and I have returned one item, that was refunded without question .
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Posted 1 year ago
Abbi from the customer service team was great. Fast and quick customer service and stunning dresses.
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Posted 1 year ago
SUPER fast delivery Excllent quality and beautiful fit Will definitely buy again !
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Posted 1 year ago
amazing brand, good quality
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Posted 1 year ago
Stunning maternity dress for a wedding. Such a nice fit, flattering and comfy - perfect for being pregnant and wanting some stylish. Delivery was super quick and great price of dresses.
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Posted 1 year ago
Club L do excellent quality dresses. Usually offer a discount code and easy returns. Love love love the quality, style and fit of this brand!!
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Posted 1 year ago
Club L London is always my go to for nice dresses for any occasion!!! I always feel they fit nice and I feel a million dollars.
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Posted 1 year ago
Ordered loads from here everything is such good quality, the fabric and fit are just amazing!
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Posted 1 year ago
have ordered 5 items in the last week for a ball i have tomorrow. every single item was amazing. the quality of fabric is insane! i have gone for a dress i didn’t think i would like, but on, it makes me feel incredible! super happy!
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Posted 1 year ago
Stunning dresses, always a lovely fit! Happy with delivery and service of any issues.
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Posted 1 year ago
Ordered a few things of Club l always outstanding. Material is beautiful and fits always like a glove family Use Club L to get a few things from there for occasions. Looks more expensive definitely would recommend
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Posted 1 year ago
Really fast delivery, sooner than expected, dress exactly as pictured and a really nice material- isn’t clingy, it’s very flattering
Helpful Report
Posted 1 year ago
I recently bought some swimwear from Club L's beautiful Serata collection. Having checked the size chart, I decided to order the same swimwear items in two different sizes as I'm sort of in-between sizes. My parcel arrived promptly via DPD express next-day delivery and I was delighted with the bikini set I'd ordered. I love the colour (bronze) and the unique, on-trend style (high-waist bottoms and ruched top). Also, the price at £65 for the set is very reasonable given the high quality and finish of the outfit. However, I did need to send one size back (the smaller set as it happened) and that was easily done following Club L's returns instructions. I have since received email confirmation that my return has been received and that my refund is being processed. I also made a customer service enquiry about points/rewards on my Club L account and that was also answered promptly, clearly and cheerfully. A great online shopping experience!
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Posted 1 year ago
Gorgeous dresses. Great fit and quality material. Always flattering
Helpful Report
Posted 1 year ago
Club L London is rated 4.0 based on 1,528 reviews