“Shannon was very helpful dealing with a query and even offered a discount for the inconvenience of an order not being processed so I could reorder at a lower cost. Appreciate the customer service, I look forward to receiving my items”
“I had an issue with setting up my premium delivery and had to pay for full delivery on my order but Julie was every so helpful and solved this the following day and refunded me my delivery fee, also explaining what happened. Great company”
“My return had not been processed in the allocated time mentioned on their website and I had email previously. Shannon assisted me and ensured I got my correct refund swiftly.”
“I had received parcels for an event I was due to go to however in the intervening period my husband required to go for urgent spinal surgery in a hospital 3 hours away. I had been travelling back and forth and had not even had a moment to look at any deliveries which arrived and when I did so today I was notified i could not return the items as it was past the 14 day notice. I contacted Customer Services and explained my position to request consideration be given to the return period on this one occasion. Julie, who assisted me, was very professional, polite and understanding. She was able to help me process my return and even waived the return fee as a gesture of goodwill. Will definitely use Club L London again and would like to thank Julie for helping me with this matter.”
“Recently I ordered dress size 10, I found out it was a big one for me , I re-ordered size 8, it came in couple days and I got my refund very fast. I saw bad comments and decided to leave my . Coz I had a good experience, and very good quality of the dress . I bought Pixi Mustard Floral print.”
“Absolutely beautiful dresses fit perfect , hide a multiple of sins . Material is great quality. As an older lady I can find designs on here that fit and suit me perfectly, making me feel glamorous and elegant . Great delivery and I have returned one item, that was refunded without question .”
“Stunning maternity dress for a wedding. Such a nice fit, flattering and comfy - perfect for being pregnant and wanting some stylish. Delivery was super quick and great price of dresses.”
