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Club L London Reviews

4.0 Rating 1,417 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

4.0

Based on 1,417 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 10th May 2024

Club L London 1 star review on 10th May 2024

Club L London 1 star review on 10th May 2024

Club L London 1 star review on 19th April 2024

Club L London 5 star review on 30th March 2024

Samantha Skinner

Club L London 5 star review on 30th March 2024

Samantha Skinner

Club L London 5 star review on 24th March 2024

Rebecca English

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate a zero I would. The quality of the dresses have recently become so poor and yet the prices have increased. The customer service experience is awful, they are so unhelpful. I bought a dress for a very special event, the bone of the dress came through the material during the event and marked my body. When I asked to return due to it being “faulty” and actually if I am honest “painful” of course they rejected as it had been worn. The dress also has material coming away in several places on the dress. The second dress the size up, was covered in pulls and the material going away but yet they wouldn’t return as the time I returned from my trip I was past the return period. I used to use this site lots, won’t be using again and I am now in the process of reporting to trading standards. My friends have had similar experiences and they are going to do the same.”

Posted 1 year ago

“I I could give 0 stars I would. Absolutely pathetic customer service. I returned 2 dresses within the timeframe. The returns team claimed that one of the item was used as it had a intense perfume smell. I replied back saying both items were not worn and returned in the same condition received. They refused the return so I therefore requested my dress be returned to me. Abbie from their support team then said I would have to pay for the shipping to be returned of $30. I said I paid $30 to receive the dress, $30 to return the dress, I will not pay another $30 to have the dress returned to me when the dress was returned in proper condition. I informed her of my dissatisfaction to which she has now informed me that the dress has been disposed of. So my money has not been returned and my dress has been disposed of when I informed them I wanted it returned and was in the middle of a dispute with them. I found their actions to be extremely unacceptable and will never shop with their business again. To top it off the replies I would receive from them were extremely rude and unprofessional. STAY AWAY!!!”

Posted 1 year ago

“This company is an absolute scam I returned a dress that I have never even worn and refuse to refund me. The tags are intact, I’ve never even worn the item because it didn’t fit properly and when returned they said it was damaged?? THEY JUST SCAM PEOPLE AND THE QUALITY OF CLOTHES ARE TRASH!!!!!!!!!!!!!! DO NOT BUY FROM HERE OR WASTE YOUR MONEY ON THEIR AWFUL CLOTHES.”

Posted 1 year ago

“i sent back 2 dresses 3 weeks ago and according to the track and trace it arrived, i show this they say it is not there yet and no money back to date”

Club L London 1 star review on 4th October 2022

Posted 1 year ago

“Same as above for me I returned an item they said I had worn it and rejected my refund. They sent a picture of the wrong item. They are all thick as mince and should be sacked. They will get what's coming to them”

Posted 1 year ago

“Nobody gets in touch waiting from Wednesday for my order”

Posted 1 year ago

“Terrible company to deal with no contact details won’t return email and I don’t think the quality is worth the money!! Very disappointing go elsewhere!! I won’t be back!!!!”

Posted 1 year ago

“Rubbish service Cant return anything, sophie from their CS team is so rude, cant return faulty dress as wore once- of course i wore it! Didnt buy it to sit in my cupboard NEVER again Keep the £55”

Posted 1 year ago

“It’s ashame that this company is repeatedly ripping people off, I bought three dresses and the next day I sent two back. I then got an email saying I had worn them and they won’t be refunding me and sent me the items back 😤! I have emailed and emailed to be completely blanked. What they sent me back wasn’t mine as it has blonde hair in and I have jet black hair!! Upon researching this it’s not just me but thousands of people. Do not buy a thing from this company or risk loosing your money”

Posted 1 year ago

“A SCAM! You buy it, you're stuck with it. Don't even bother trying to get your money back. I ordered a blazer from them, tried it on, didn't like it and returned it. After paying the shipping to send it back to them. They said the blazer was damaged and worn... HOW?! WHERE?! Where is it damaged? Because I tried to fit the button in the hole that was too small to begin with? Worn where? When there's a huge strap attached to it so that you CAN'T wear it out? Their claims are baseless and made up. Now they're saying that I can not receive a refund. This was my first time ordering from them and it will definitely be my last.”

Club L London 1 star review on 6th September 2022

Club L London 1 star review on 6th September 2022

Club L London 1 star review on 6th September 2022

Club L London 1 star review on 6th September 2022

Posted 1 year ago

“The worst company to buy from. They are a scam do not buy from them. I returned items I baught and I have sent them thousands of emails no response . They sent me an email that they recieved the items I paid to return but have not sent me my refunds, it’s been 3 months now. I can’t believe this. Total scam.”

Posted 1 year ago

“fell apart after one use, loose threads popping out from every seam possible, a lot around the inside and outside of the decorative bust making it look tatty and unwearable really disappointing for an £85 dress, completely unsatisfactory quality”

Posted 1 year ago

“Same problem as others below. Returned item in perfect condition and was told I couldn't get a refund due to smell even though I had only wore it to try it on. Absolutely appealing customer serivce !!”

Posted 1 year ago

“Ordered a dress for a friends wedding, it came, I tried on and didn’t like the fit so I put it back in package and returned with in timescales, Then 2 weeks later I got an email from Royal Mail to say my club l package was being delivered but I hadn’t ordered anything, To my surprise it was the dress I had already returned (which I returned with all labels and ribbon attached, no marks or damage, in perfect condition) So I emailed them, they didn’t reply, I emailed again, still no reply, I messaged on social media and then got a reply to my email with a screen shot of an email from abbey saying they had emailed me (I searched all my emails and this email was not found) at first they said it had been returned to me due to the condition it was returned in so I pushed back with photos showing the dress was in a perfect condition, they then said it was returned due to it looking like it had been worn. Once again I replied to this to say it was pretty impossible to wear it as it had a black ribbon all the way around the dress and tags still attached (I would of looked pretty stupid wearing that out) I asked for contact details or a senior manager or complaints department. To this I got an email signed of from ‘club l team leader’ saying it was returned due to it smelling like it had been worn ( I checked the smell of the dress! It doesn’t smell! Furthermore kinda insulting) 3 different excuses for not refunding me my money. Club L are scamming their customers and refusing refunds to perfectly returned items! I think the refund inspector and their customer service team all need some additional training! Looking on here it appears I’m not the only one who has experienced such an appalling service one of which seems to be exactly the same issue!”

Club L London 1 star review on 29th August 2022

Club L London 1 star review on 29th August 2022

Posted 1 year ago

“Customer service is terrible. I never received my order. Tried contacting them to get what I paid for but they ghosted me.”

Posted 1 year ago

“Purchased items and didn't appreciate the super low quality so returned it. I was refused an original payment refund and was offered store credit...it specifies that those items are on sale and only eligible for a return of store credit only once scrolled down to the page and no way would someone notice that when adding items to the basket...The store credit was issued 3 times with 3 different amounts and non of them worked! The customer service advisors were super blunt and rather rude...TERRIBLE all around”

Posted 1 year ago

“Returned a dress in perfect condition and exactly the same happened as to anonymous below. It was returned damaged and we were blamed and lost out on a £45 refund. A complete scam and we aim to take legal action. Customer services rude and immature in their reply. Avoid at all costs.”

Posted 1 year ago

“I have contacted you numerous times to complain that I had returned a jumpsuit in perfection condition and been refused a refund. Not only did you refuse a refund you send the jumpsuit back to me and suggested it had been damaged. This is impossible as the jumpsuit was only tried on and sent back the same day it was received. I have the jumpsuit it is NOT damaged. I have read numerous reviews from customers complaining about the same issue. I am not a fraudster and will not be accused of being one. You need to address this issue or risk losing valuable customers.”

Posted 1 year ago

“Club L London is a scam. They owe me over $500 and will not resolve a return. DO NOT BUY from them because if you need to return something you are screwed. I followed their steps exactly from their website and unfortunately no one will help me actually get my refund. NOT to mention I have the receipt of what I paid to ship it back. Completely unacceptable.”

Posted 1 year ago

“Awful company and very poor customer service!!! Sent 2 dresses back and only refunded for one. After emailing them they told me the returns team said that I had worn the 2nd dress as it smelt like it had been worn. I have not worn the dress, it was too long so I returned it. After numerous emails back and fourth the dress was sent back to me even though I said it hasn't been worn. I've received it back and it smells brand new!!! Which is no surprise because I haven't worn it! To make matters worse I have recieved it back with a pull at the front of the material. So not only have I been accused of wearing it, they have the cheek to send it back to me faulty. I am very disappointed and I'm waiting for a reply to my email, but judging by the other bad reviews I probably won't get a reply. Never ordering from this company again !”

Posted 1 year ago

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Club L London is rated 4.0 based on 1,417 reviews