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Club L London Reviews

4.0 Rating 1,418 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

4.0

Based on 1,418 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company is awful. You might as well send money to a charity at least it will be sent to good people rather than these sharks! I spent over £300 with them all items were poor quality so I tried to return them the same day I received them. There was no one to speak to from customer service as the online portal for returns was broken, I then realise they don’t have one in customer services!!! Getting a refund is impossible. I have binned the clothes as they were unwearable and have learn a big lesson! Beware of this company. It is awful to deal with, I don’t think they have any staff. Checkout the reviews from staff that have worked there before. Sounds like a disaster.”

Club L London 1 star review on 20th June 2022

Club L London 1 star review on 20th June 2022

Club L London 1 star review on 20th June 2022

Club L London 1 star review on 20th June 2022

Club L London 1 star review on 20th June 2022

Posted 1 year ago

“Appalling service to be honest. I ordered 2 dresses for a wedding, paid for NEXT DAY delivery, items turned up 2 days later. When they came they didn’t fit right so I returned them which was fine, I then looked to see if they had a smaller size and it wasn’t in stock so I just left it at that. I looked again a day later and it was available to order in a smaller size so I placed the order along with ordering another style of dress and AGAIN paid for NEXT DAY delivery. The dresses AGAIN did not turn up the next day even though I ordered them before the cut off time, so this left me with no dress to wear for the wedding. I spent a while on the phone to Royal Mail who advised that the postage had only been paid the day previous ( the day I was supposed to receive the dresses ) which is why they hadn’t turned up on time. So in total I spent £10 on NDD for that not to be fulfilled. And when the package did turn up, only one of my dresses was in there. Which says to me that the item I ordered which was now showing in stock in the smaller size, wasn’t actually in stock. I have requested someone to contact me via email ASAP to discuss my complaint however nobody has bothered to do so. It’s a shame because the clothing is very nice however it seems that you are mislead by false information regarding their delivery and stock. I will not be buying from this website again.”

Posted 1 year ago

“DO NOT ORDER FROM CLUBLLONDON.I ordered a dress for my prom and it looked absolutely nothing like the picture. I am now in a crisis because my prom is in a few day and I don’t have a dress. I also payed an extra 5 pound for next day delivery and it came two days later. Please do not order from this site. It is a scam.”

Posted 1 year ago

“Cheap quality. Terrible fit.”

Posted 2 years ago

“I was so excited to order from them. Unfortunately the color/fit didn't work out so I returned it. Just FYI, if you're in the states and returning, it's a $20 fee to return. It may take around a month to get a response saying your refund has been processed (as it did with mine). I finally got a response from them today after contacting my bank and they said they'd refund me less shipping on my original order. So I'm out around $40 and have no dress or anything to show for it. It's too bad that it took so long to give me the money I was owed. It was in transit and they could see that as well, but I had to go to my bank to get a real response. Unreal. It sucks. Go elsewhere. There are too many places that have similar dresses.”

Posted 2 years ago

“Awful company. Really dodgy and no customer service!!”

Posted 2 years ago

“Really horrible customer service. They refused to amend my order which has been done by mistake to the old address that I don’t live at anymore, and ignored all my messages asking to help me cancel it. I basically gifted them £65 - this company is a scam.”

Posted 2 years ago

“Disappointed with my dress, the quality was not at the best standard compared to the price being charged for the dress. The dress does look like the picture, but once arrived, it does not look as glamorous or well put together as shown on the website. Not worth £120 plus chipping fees.”

Club L London 1 star review on 2nd June 2022

Club L London 1 star review on 2nd June 2022

Club L London 1 star review on 2nd June 2022

Posted 2 years ago

“**There is no customer service at all!** - no phone number to call - no email to help you communicate with them - no live chat function! Just no help…. Clothes are ok, but if you have a question or issue or just need some customer service there is nothing. The telephone number listed is wrong and there is no email address to communicate, the online chat function isn’t answered. So just beware of this! And hope your order fits!”

Posted 2 years ago

“Too small size, you have to pay for shipping returns. $50 in shipping total. An absolute joke. Don't bother.”

Posted 2 years ago

“Absolutely awful experience - scam! Absolutely awful customer service. Returned a dress over a month ago and have still been waiting for a full refund. I contacted Club L London to ask about where my refund was and they sent me a reply to say my item had been flagged blaming me of it smelling of perfume and that I had washed the item which was not the case at all. I wish I would have read the reviews on Trust Pilot before ordering as this seems to have happened to others before. Just a way to try and make money out of people, very stressful and upsetting. Unprofessional service from start to finish.”

Posted 2 years ago

“Absolutely awful service - returned 3 jumpsuits in the exact condition I had them. All we’re tried on and worn for approximately 20 seconds and I could never have left the house in them as they were all completely see-through!!! 2 were refunded, 1 was not. When enquiring why, and after waiting 2 weeks for a response, I’ve been blamed for marks on the jumpsuit and told my £70 will not be refunded. All 3 were tried on in the exact same environment, and none of them were damaged! I’m now out of pocket £70, not ideal 2 months before your wedding and with all the expense. All because of Club L London’s awful customer service and failure to check items before they were sent. There is no way I caused these marks - awful service form start to finish.”

Posted 2 years ago

“I will never shop here again. I purchased a dress that was poorly made and had clearly been worn or tried on before. I returned it on May 5th. Club L still had not processed my return. Lulus and Bebe processed returns quickly. No one responds when you reach out for customer service support. Buyer Beware. Club L is a hot mess.”

Posted 2 years ago

“ordered 2 dresses, which i subsequently returned. They refunded me for 1, saying I returned only 1 of the dresses (i returned both in the same parcel).They then refused to refund me when i raised the mistake, claiming that they need to see the postal receipt, check the weight, and check it matches what the weight of the two dresses should be. Eventually, after fighting customer service for weeks they issued a refund for the second dress out of "good-will", with no apology. Worst customer service i have ever in my lifetime of online shopping experienced.”

Posted 2 years ago

“Never using this site again, scammers with horrible product and customer service.”

Posted 2 years ago

“It’s a Scam! They hold off return address for 6 weeks and once the item is returned, tells you that it is over 2 week return policy! Never again… poor quality clothing, horrendous customer service, great scammers!”

Posted 2 years ago

“Worst customer service ever - Do not buy from them if your expecting to get your money back”

Posted 2 years ago

“Do not order from this website. They are frauds! I sent back a dress that was too short, tags attached in perfect condition. They won’t refund me as they said I returned damaged and worn. Absolute lies. Won’t provide evidence, I just get excuse after excuse with their awful customer service team. Do yourselves a favour and save your money. This company needs shutting down, I have reported them to trading standards.”

Posted 2 years ago

“DO NOT BUY FROM HERE all the clothes they sent had faults on them including zips pulls, sent them back and they sent store credit because they were in the sale and won’t refund. Customer service is the worst I’ve ever dealt with. The company is so bad so please be aware even if you receive faulty items they will Not refund you!”

Posted 2 years ago

“Recieved the dress with cut on the sleeve. Sent a email about the problem, told me to send pictures. Sent them an email with proof, all the pictures, said I want to return the dress and get a refound. After 3 days still no reply. Sent email again, still no reply.”

Club L London 1 star review on 13th May 2022

Posted 2 years ago

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Club L London is rated 4.0 based on 1,418 reviews