Club L London Reviews

Name: Club L London
Rating: 3.98

4.0 Rating 1,507 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from this website. They are frauds! I sent back a dress that was too short, tags attached in perfect condition. They won’t refund me as they said I returned damaged and worn. Absolute lies. Won’t provide evidence, I just get excuse after excuse with their awful customer service team. Do yourselves a favour and save your money. This company needs shutting down, I have reported them to trading standards.”

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Posted 3 years ago

“DO NOT BUY FROM HERE all the clothes they sent had faults on them including zips pulls, sent them back and they sent store credit because they were in the sale and won’t refund. Customer service is the worst I’ve ever dealt with. The company is so bad so please be aware even if you receive faulty items they will Not refund you!”

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Posted 3 years ago

“Recieved the dress with cut on the sleeve. Sent a email about the problem, told me to send pictures. Sent them an email with proof, all the pictures, said I want to return the dress and get a refound. After 3 days still no reply. Sent email again, still no reply.”

Club L London 1 star review on 13th May 2022

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Posted 3 years ago

“Absolutely appalled by the quality of these dresses. Spent £280 on 3 dresses and all the threads were hanging out and material was flimsy.One dress cost me £150, I tried it on and asked my mum to guess how much I paid for it… she said no more then £40! Delivery was fast but dresses were shocking. My first and last time I order from Club L. The pictures may not look that bad but when you’ve spent £280 I except the dresses to be immaculate.”

Club L London 1 star review on 12th May 2022

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Posted 3 years ago

“Appalled by policy and service. I bought two dresses for an event. 1 I kept and 1 I returned. The one I returned was simply too small and I preferred the other. It was returned after 1 try on with all tags, packaging etc attached. I realised after over a month of waiting that I still hadn't received any confirmation of the return. I checked the tracking and it showed to have been delivered 1 month prior. I contacted customer services to find out what had happened and they came back saying they had received it (but didn't tell me), and that it was returned in "poor condition" so I wouldn't receive the refund ( I thought it was pretty bad that I wasn't made aware of this until asking). Anyway to cut a long story short, I asked for what the damage was because I thought this was impossible from only trying on the item once, and they said it was "covered in dust". They sent a picture which seemed to be a small patch of what looked like dry skin, not dust (it was white for starters). A lot of points could be argued here, like how can they prove the "dust" came from me and not in transit/in their warehouse etc etc. But what I find ridiculous is that it is quite clearly dry skin which has likely got on the dress through trying it on. Which for starters could simply be brushed off but also is a very likely possibility of someone trying on an item. I have eczema and it is easy for my skin to become dry. I have tried on and returned hundreds of items and have never come across anything so ridiculous as a small patch of dry skin being perceived as "damage". They should make it clear on their policy if you have any skin condition/even just a day of dry skin to not try on items as you won't be able to return them. Poor customer service with very little understanding or apology from their side. I have raised this with my bank and consumer rights. Will not be purchasing from here again.”

Helpful Report

Posted 3 years ago

“Extremely bad quality. Dress is fully see-through. Do not rate the quality or fabric one bit considering the dress cost me nearly £40!!!! Waste of money in my opinion and very disappointed.”

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Posted 3 years ago

“I initially ordered my first dress and loved it. No issues. I ordered a second dress and wore it once. I washed it according to instructions and it was all pulled and in terrible condition even though I did exactly what the label said. I contacted Customer Services and sent pictures. They forwarded to another department and didn't get back to me. After chasing this, they informed me that the dress fault was down to wear and tear...after wearing it once! It was fine before it went into the washing machine. I would understand if the dress was a cheap dress but it wasn't. It should last more than one wash and certainly shouldn't be damaged after being worn once.”

Helpful Report

Posted 3 years ago

“Disappointed, I’ve ordered multiple event outfits and decided to take a chance in their lounge outfits. Was super happy but wore it once and the material has rubbed weirdly. :/ Won’t order the lounge wear from now on.”

Club L London 1 star review on 28th April 2022

Helpful Report

Posted 3 years ago

“I purchased one of the black feathered tops back in 2020. I brought the top obviously to wear out but as you know this was peak covid times and we kept going in and out of lock down. Unfortunately I wasn’t able to wear the top and to be honest as time went on I forgot I had it. I had a dinner to go to over the weekend and remembered I had the top so decided to wear it. Once I got home and took off the top all of the ink had rubbed onto my skin / underarms. I was not aware of this at all, especially as this was my first time wearing the top. I was fuming as at first I actually didn’t know what it was, but shortly came to terms that it was the top. Now I know at that point I had purchased the top over a year ago however, as club L still sell the top I thought I’d make it know that this was unacceptable. I sent an email along with pictures and all the customer service operated said was “ it’s past 14 days and we This helps us to keep adding to the newness of products that we know you LOVE.” First of all, there was no empathy or acknowledgement that this was unacceptable from the agent (Sophie) secondly you still sell the top, in fact you’ve put the price up. I was not happy at all as this is bad service. It’s one thing if you say no refund but not even , something in exchange or a discount code for another purchase etc. this service was very very poor. I do NOT recommend to get in black. I think it more annoys me as I have it in white which is fine and I love hence I brought it in black. It’s a no from me Club L need to do better !!!”

Club L London 1 star review on 27th April 2022

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Posted 3 years ago

“Im truley heartbroken i have ordered a jumosuit for my own gender reveal party my jumpsuit was ordered through clear pay and my adress as been put as 338 not flat 1 im gutted ive tried to ring and everything it has now been sent back to yourselfs i emailed friday about this and ive still not had a reply ive emailed on insta and email ive contacted club l and royal mail and clear pay they have said you have received it back please can someone atleast reply and help me resolve my situation as i dont no where i stand i am with out My outfit and no one is responding to me”

Helpful Report

Posted 3 years ago

“Hello, this is my second email now, my dress hasn’t arrived yet. It’s in my local Royal Mail. I called Royal Mail yesterday and they said that your company has not paid for a guaranteed deliver which means it can come whenever or it will come after another week. I place the order on 14th of April for my birthday which is on 29th of April and I even paid 4.99£ for a next Saturday delivery which was 16th of April. Now today it’s 26th of April and I’m still waiting for that dress I haven’t planned my birthday or anything just cause I’m waiting for it to arrive and decide. This was my first time ordering with club l london and I’m absolutely disappointed. It has ruined my 18th birthday and I’ll make sure I will never use club l london and make sure to tell my friends and family not to use it too.”

Helpful Report

Posted 3 years ago

“Complete scammers!!! Two of the same dresses ordered in different sizes and returned as neither fitted. They have refused refund as both are in poor condition. Neither dress were worn! Wish I read reviews before purchasing with them!”

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Posted 3 years ago

“AVOID AT ALL COSTS!!! returned a dress that I had for 2 days. First they would not refund as there were several white hairs on dress( the dress was navy) then they said I had worn it but tags were still intact and security cord. Then they said it had a smell. They decided all this after a week of them having it in their returns department!!!!! Shocking!!!!!!”

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Posted 3 years ago

“Do not purchase from here! If the item doesnt fit, you have to pay $19 to return and you only get refunded the item without tax or delivery so you end up losing over $30.”

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Posted 3 years ago

“Bought 3 dresses to try on for my University Ball, chose the one I wanted and returned the other 2! They didn’t accept the return & refund and made up that it was in bad condition. Won’t be shopping here again”

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Posted 3 years ago

“The dress sent out to me had been clearly worn previously. Snagging on the back of the dress, sleeves turned inside out, mould on the bottom of the dress from it dragging along the floor and smells worn. I have been trying to contact customer services with no response from them. £100 down. thankfully I paid via credit card so will dispute it with them”

Club L London 1 star review on 19th April 2022

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Posted 3 years ago

“The quality is not the same as the picture, and it had a big seem in the front that it does not show in the pictures. They also charge you a shipping fee to return items.”

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Posted 3 years ago

“Terrible terrible! Express delivery arrived 5 days late - when I contacted customer service they sent me a screen shot of someone else’s delivery claiming it was mine! Entire company is a scam. Sophie Bain was extremely unprofessional!”

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Posted 3 years ago

“We have been waiting for our order for 3 days .We paid for next day delivery. Why is my order ?”

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Posted 3 years ago

“Terrible customer services. Refuse to refund me even though nowhere on the website states what their response were that sale items are non refundable. Then told I was issued store credit but that’s expired (in less than 4 months!) Horrible company.”

Club L London 1 star review on 13th April 2022

Helpful Report

Posted 3 years ago

Club L London is rated 4.0 based on 1,507 reviews