Club L London Reviews

Name: Club L London
Rating: 3.99

4.0 Rating 1,500 Reviews

75 %

of reviewers recommend Club L London

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Metrics

4.0

Based on 1,500 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 5 star review on 6th January 2025

Anonymous

Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely bad quality. Dress is fully see-through. Do not rate the quality or fabric one bit considering the dress cost me nearly £40!!!! Waste of money in my opinion and very disappointed.”

Helpful Report

Posted 3 years ago

“I initially ordered my first dress and loved it. No issues. I ordered a second dress and wore it once. I washed it according to instructions and it was all pulled and in terrible condition even though I did exactly what the label said. I contacted Customer Services and sent pictures. They forwarded to another department and didn't get back to me. After chasing this, they informed me that the dress fault was down to wear and tear...after wearing it once! It was fine before it went into the washing machine. I would understand if the dress was a cheap dress but it wasn't. It should last more than one wash and certainly shouldn't be damaged after being worn once.”

Helpful Report

Posted 3 years ago

“Disappointed, I’ve ordered multiple event outfits and decided to take a chance in their lounge outfits. Was super happy but wore it once and the material has rubbed weirdly. :/ Won’t order the lounge wear from now on.”

Club L London 1 star review on 28th April 2022

Helpful Report

Posted 3 years ago

“I purchased one of the black feathered tops back in 2020. I brought the top obviously to wear out but as you know this was peak covid times and we kept going in and out of lock down. Unfortunately I wasn’t able to wear the top and to be honest as time went on I forgot I had it. I had a dinner to go to over the weekend and remembered I had the top so decided to wear it. Once I got home and took off the top all of the ink had rubbed onto my skin / underarms. I was not aware of this at all, especially as this was my first time wearing the top. I was fuming as at first I actually didn’t know what it was, but shortly came to terms that it was the top. Now I know at that point I had purchased the top over a year ago however, as club L still sell the top I thought I’d make it know that this was unacceptable. I sent an email along with pictures and all the customer service operated said was “ it’s past 14 days and we This helps us to keep adding to the newness of products that we know you LOVE.” First of all, there was no empathy or acknowledgement that this was unacceptable from the agent (Sophie) secondly you still sell the top, in fact you’ve put the price up. I was not happy at all as this is bad service. It’s one thing if you say no refund but not even , something in exchange or a discount code for another purchase etc. this service was very very poor. I do NOT recommend to get in black. I think it more annoys me as I have it in white which is fine and I love hence I brought it in black. It’s a no from me Club L need to do better !!!”

Club L London 1 star review on 27th April 2022

Helpful Report

Posted 3 years ago

“Im truley heartbroken i have ordered a jumosuit for my own gender reveal party my jumpsuit was ordered through clear pay and my adress as been put as 338 not flat 1 im gutted ive tried to ring and everything it has now been sent back to yourselfs i emailed friday about this and ive still not had a reply ive emailed on insta and email ive contacted club l and royal mail and clear pay they have said you have received it back please can someone atleast reply and help me resolve my situation as i dont no where i stand i am with out My outfit and no one is responding to me”

Helpful Report

Posted 3 years ago

“Hello, this is my second email now, my dress hasn’t arrived yet. It’s in my local Royal Mail. I called Royal Mail yesterday and they said that your company has not paid for a guaranteed deliver which means it can come whenever or it will come after another week. I place the order on 14th of April for my birthday which is on 29th of April and I even paid 4.99£ for a next Saturday delivery which was 16th of April. Now today it’s 26th of April and I’m still waiting for that dress I haven’t planned my birthday or anything just cause I’m waiting for it to arrive and decide. This was my first time ordering with club l london and I’m absolutely disappointed. It has ruined my 18th birthday and I’ll make sure I will never use club l london and make sure to tell my friends and family not to use it too.”

Helpful Report

Posted 3 years ago

“Complete scammers!!! Two of the same dresses ordered in different sizes and returned as neither fitted. They have refused refund as both are in poor condition. Neither dress were worn! Wish I read reviews before purchasing with them!”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS!!! returned a dress that I had for 2 days. First they would not refund as there were several white hairs on dress( the dress was navy) then they said I had worn it but tags were still intact and security cord. Then they said it had a smell. They decided all this after a week of them having it in their returns department!!!!! Shocking!!!!!!”

Helpful Report

Posted 3 years ago

“Do not purchase from here! If the item doesnt fit, you have to pay $19 to return and you only get refunded the item without tax or delivery so you end up losing over $30.”

Helpful Report

Posted 3 years ago

“Bought 3 dresses to try on for my University Ball, chose the one I wanted and returned the other 2! They didn’t accept the return & refund and made up that it was in bad condition. Won’t be shopping here again”

Helpful Report

Posted 3 years ago

“The dress sent out to me had been clearly worn previously. Snagging on the back of the dress, sleeves turned inside out, mould on the bottom of the dress from it dragging along the floor and smells worn. I have been trying to contact customer services with no response from them. £100 down. thankfully I paid via credit card so will dispute it with them”

Club L London 1 star review on 19th April 2022

Helpful Report

Posted 3 years ago

“The quality is not the same as the picture, and it had a big seem in the front that it does not show in the pictures. They also charge you a shipping fee to return items.”

Helpful Report

Posted 3 years ago

“Terrible terrible! Express delivery arrived 5 days late - when I contacted customer service they sent me a screen shot of someone else’s delivery claiming it was mine! Entire company is a scam. Sophie Bain was extremely unprofessional!”

Helpful Report

Posted 3 years ago

“We have been waiting for our order for 3 days .We paid for next day delivery. Why is my order ?”

Helpful Report

Posted 3 years ago

“Terrible customer services. Refuse to refund me even though nowhere on the website states what their response were that sale items are non refundable. Then told I was issued store credit but that’s expired (in less than 4 months!) Horrible company.”

Club L London 1 star review on 13th April 2022

Helpful Report

Posted 3 years ago

“I ordered some clothes from club London, unfortunately they were too small and not what I expected so I wasn't interested in an exchange I wanted a refund. I started the refund process, on February 14th 2022 I received an email stating they received the items. The email stated I should receive an refund within the next 10days. As of today April 11, 2022 I have not received a refund of my $213.99. I have sent several emails as there is no contact number for them. Do not purchase anything from them, they got their items back and my money. I will be reporting them.”

Helpful Report

Posted 3 years ago

“Awful. Dress arrived damaged in two different places. Not what I expected from my first order from this company. £5.99 for a delivery of a damaged dress? I’ll not be ordering again”

Club L London 1 star review on 10th April 2022

Helpful Report

Posted 3 years ago

“0* Awful awful awful, I spent £100 on a skirt and top as well as paying for next day delivery. Someone hadn’t done their job properly and sent my order out with standard delivery so I had to contact DPD and pay an extra £10 to upgrade it and get it in time for the weekend. Messaged on Facebook and instagram to get fobbed off and told to email customer service, if which is a response time of up to 4 days, how can you run a business is beyond me? Important: I received my order and the material was cheap and tacky, for £100 I was expecting luxury not Primark tat. To top it all off my top BROKE and the button fell off meaning I had to go and buy a whole other outfit and it ruined my day out in Leeds. Disgusted and I will be returning the goods for a full refund and telling everyone I know NEVER to order again from here.”

Helpful Report

Posted 3 years ago

“Very disappointed Rubbish material and not the same colour It’s smaller than the size ordered It look very cheap and many defects”

Club L London 1 star review on 9th April 2022

Helpful Report

Posted 3 years ago

“Scam. Would not give me a refund, lost £60. Quality very average for the price you pay. Awful customer service. Do not shop here.”

Helpful Report

Posted 3 years ago

Club L London is rated 4.0 based on 1,500 reviews